From start to finish the team were excellent Jenny and Frank were great and understanding. Excellent samples sent and the sofa and chair are perfect! Delivered as planned and progress updates thro... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We ordered a 3 seater Manchester in hand dyed English Sage leather. Amazing product. An understandable wait (which was notified to us in advance) for manufacture due to COVID, but the quality of t... See more
Worth the short wait.... Our lounge has difficult access so we asked if the sofa could be made a little smaller ands this wasn't a problem for them, it just took a little longer than than the stan... See more
Company replied
5* customer service! You don’t get many companies that go the extra mile anymore! Great to see there are still some about. Ordered two Queen Anne chairs at a good price, out of hours customer service... See more
Company replied
Company details
Written by the company
At Chesterfields of England, we take pride in crafting luxurious, handmade Chesterfield sofas right here in the UK. Our rich heritage and commitment to quality are reflected in every piece we create. Each sofa is meticulously crafted by skilled artisans using the finest materials, ensuring both timeless elegance and lasting comfort. We value our customers and strive to provide exceptional service, ensuring that from the moment you contact us to the day your new furniture arrives, your experience is seamless and enjoyable. Visit us at [www.chesterfields.co.uk](http://www.chesterfields.co.uk) to explore our range and find your perfect piece of furniture. We are committed to excellence in both product and customer care.
Contact info
Bolton, LANCS., Bolton, United Kingdom
- www.chesterfields.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I am very happy of the received…
I am very happy of the received funiture. Best quality and excellent work. Thanks to everybody involved and the good comunication with Yola!
Everything was perfect
Customer service kept us informed all the time - very happy with that. Manufacturing + shipment time was very close to the promised timelapse. Quality of the product is great, and if you compare it to any other sofa brand of the same pricerange, the gap is huge.
Would definately order again.
Please be careful of buying from them
Please be careful of buying from this company if you are from overseas as they overcharge you in their shipping. After ordering the product, and arranging it to be sent to Singapore, we found out to our dismay that they overcharged us for the shipping and handling. We wrote to their assigned executive Chris Meehan - he promised to help but in the end, did nothing for us.
We will never order from this company again after this awful experience.
Customer service was great but quality…
Customer service was great but quality of the product is terrible.Looks cheap sorry didn't go elsewhere even if more expensive.

Reply from Chesterfields of England
Highest recommendations!
What a brilliant company! Overjoyed with the seamless ordering process, I got exactly what I wanted in the exact colour and material. Staff were friendly and helpful and when the sofa arrived the quality was second to non, the sofa looks perfect in my home. I would highly reccomend this company.
Good quality and good value.
The 3 seater & 2 seater leather sofas I have received are extremely good quality for the price I paid. I would not hesitate to recommend this company. The lads who delivered them were very courteous and helpful.
Really recommend these guys!!!
Really recommend these guys, I experienced amazing service from everybody especially the sales manager Callum, not to mention the quality of the products are absolutely fantastic!
excellent all round service
We have ordered many items from Chesterfields of England and have been delighted every time. We were always kept up to date on the delivery and the whereabouts of our sofa. They have an excellent showroom where I was able to view a wide range of sofas and chairs, and were able to fit me in whenever it suited me.
Classic Chesterfield Pouffe…
I bought my Classic Chesterfield chair and sofa in antique green from these guys approx 3 years ago now and wanted to make an enquiry about a pouffe that I would like custom made as it was not part of their catalogue. They came back and said that they could do it and we agreed on the price. When the piece arrived yesterday, it was of course excellent in build quality and fits in perfectly with the rest of the furniture.
I can not fault the manner in which Yola and the team have dealt with my request and I would always recommend these people to anyone who asked me. They are quite simply a shining example of how a company should handle a customers experience. I would not hesitate to order anything from these guys as they are so professional.
Best of luck and thank Chesterfield for all you have done for me.
Having received our chesterfield
Having received our chesterfield, I felt compelled to leave a review.
What a joy it is to deal with this company from initially making the order to receiving our suite just 2 weeks later they have been 1st rate in every way !
Helpful polite and great communication and the quality is amazing.
Even the delivery guys are brilliant !
I would not hesitate to recommend them to friends and will definitely use them again in the future.
And finally I have the Chesterfield that I always wanted ever since childhood.
Many thanks once again !
have ordered a chair and a sofa in past…
changed name to chesterfield 1931
have ordered a chair and a sofa in past , rang up to order a third asked for samples none arrived , rang twice more reception said nobody was available rang several times , got nowhere , company restructure apparently. was perfect, now useless
Even the delivery guys are great!
Just had 2 classic 3 seater chesterfields delivered. Great company, great sofa's and smashing delivery guys too!
Perfect!
Absolutely thrilled with our furniture! We got a four piece sofa and armchair set and a blue velvet sofa for another room. Beautifully made, great value and everyone at the company was lovely to deal with, thank you!
Just Great
First-class service and products, from first-contact to delivery; all exactly as expected.
Dealt with Yolanda & Calum; well-organised, and everything went smoothly/as planned.
Bournville Hand-dyed sofas - Quality and finish looks great, but can't comment on the longer-term (as only just delivered). Hopefully no issues.
A pleasure doing business, and would give a very positive recommendation.

Reply from Chesterfields of England
Quality furniture and fabulous customer service
Superbly made, high quality furniture. Recently purchased a classic sofa and Queen Anne chairs. Delivery was reasonable length of time . Delivery team very professional and friendly. The highest standard of customer service throughout. From help with advice , ordering , delivery and aftercare. Made to feel like a valued customer and nothing too much trouble ( extremely rare these days ) . Would not hesitate in recommending this company. Well done guys and gals !! 👍😁
Delighted with quality and service
Amazing sofas, excellent customer service 🙂
I have the Edwardian leather sofas 2 and 3 seaters, together with a footstool which was on promotion. They’re just amazing and look stunning in our lounge. I have had lots of praise from family and friends. Would definitely order from Chesterfields again as their customer service has been impeccable from beginning to after sales. Thank you to Yola and the team 🙂 Am already looking into purchasing a leather Queen Anne chair....watch out Chesterfields I’ll be in touch again soon!
Great company from us visiting the…
Great company from us visiting the showroom to ordering to delivery and back up Custermer service. Top dog here.
Great company to deal with
Great company to deal with. Definitely recommend
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.




