Chick Fil-a Reviews 

657
TrustScore 2.5 out of 5

2.7

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Review summary

Created with AI, based on recent reviews

Considering 82 reviews, most reviewers were unhappy with their experience overall. Many people frequently encountered issues with their orders, including incorrect items, missing components, and significant waiting times. Consumers also reported a decline in food quality, with chicken being tough, and fries often arriving cold, soggy, or undercooked. Small portions were also noted by several customers. However, many people praised the friendly staff and excellent service, with some also finding the food delicious, especially chicken nuggets and ice cream. Conversely, some reviewers were dissatisfied with rude staff interactions or difficulties with specific requests like coffee or unsalted fries.

What people talk about most

Product

Users describe ambiguous interactions with product, with some customers praising the food as "5 stars" and... See more

Quality

Clients share ambiguous opinions on quality, with some reviewers praising the food as top-quality, fresh, and... See more

Staff

Customers consistently note ambiguous experiences with staff, with some reviewers praising employees for... See more

Service

Reviewers mention ambiguous feedback about service, with some customers praising the excellent and fast... See more

Order

Consumers find order experiences to be consistently negative, with many reporting issues such as incorrect... See more

Reviews shaping this summary

Rated 3 out of 5 stars

First time visiting Chick Fil-a during our recent trip to NYC. We wanted to see what it was all about. The guy who took our order was very friendly and asked where we were from and said Chick Fil-... See more

Rated 3 out of 5 stars

A serious decline in food quality! We have been visiting Chik Fil-A for decades and very rarely would there be a problem. But, more recently, the food quality has declined. This morning we purchased... See more

Rated 3 out of 5 stars

Ordered 2 combos tonight 9/15/25, seems like there is a major disconnect with quality control, how do you get cold fries in a busy drive thru,and the ice dream is a joke it's a kiddie cup off the kids... See more

Rated 3 out of 5 stars

The order was wrong. I contacted customer service and was told that a manager or the owner would contact me to make it right. That was a week ago Tues and I'm still waiting. We use to go there every w... See more


2.7

Poor

TrustScore 2.5 out of 5

657 reviews

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2.7

All reviews

(657)

82 reviews in the last 12 months

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Rated 3 out of 5 stars

Bring back large coffee!!

Bring back large coffee!!! I’m a signature member with over 10,000 points and I’ve stopped going to Chick-fil-A for breakfast altogether because no large coffee is available.

7 September 2022
Unprompted review
Rated 1 out of 5 stars

Didn't bother to put the chicken on a bun!

Hagerstown MD. Chick Fil A If they get your order wrong (like forgetting the bun on the sandwiches you ordered) its not their problem, and they will not fix it. They just robotically apologize and say "Oh well"!

Lost my business! Will not give this company my business again!

19 August 2022
Unprompted review
Rated 5 out of 5 stars

Whats not to like? Aside from the Politics.

I once had to wait 20 minutes in line for my chic-fil-a and they comped the whole meal for everyone in the drive through without even asking, it was just extended to us. I mean the food is pretty great too, so there is that. The price can be a little steep but the app they provide also has great rewards that don't seem to expire. ABQ, NM Menual & Wyoming location

3 August 2022
Unprompted review
Rated 2 out of 5 stars

Chick-Fil-A Visit-Plattsburgh, NY

Since I first posted this review on July 22, 2022 I was phoned by the Chick-Fil-A location twice, I returned both phone calls and left messages to the people that had placed the phone call.
To date I have not received any other calls nor have they reached out to me by email, having my email contact information. How eager are they to resolve my bad experience?
" I recently visited the Plattsburgh, NY location of Chick-Fil-A for lunch. I ordered a spicy chicken combo and asked the girl behind the counter if the chicken was crispy as I had mentioned that previously it wasn't.
Upon biting into the sandwich I was convinced things haven't changed the sandwich was neither crispy nor was it spicy. Being hungry I finished it only to be convinced that if I want crispy I go to Popeye or KFC, if I want soggy and non spicy Chick-Fil-A is my go too, sad but Goodbye Chick-Fil-A."
I have moved on a little disappointed but moved on.

22 July 2022
Unprompted review
Rated 1 out of 5 stars

The keystone location is horrible

The keystone location is horrible. Salad no dressing (how do you eat a dry salad) forgot fries, chicken was old, and a 30 piece nugget which you thought was a nugget was just batter. You spend 50 + dollars to treat yourself and family and this is what you get. Worse experience ever! Money is tight with food being so expensive. I feel like why did I waste that much money for garage!

22 July 2022
Unprompted review
Rated 1 out of 5 stars

I've contact Chi fili Corporation in…

I've contact Chi fili Corporation in Atlanta GA Twice Regarding the North Carolina knightdale Location of having...too wait Twelve minutes Refilled on Lemonade after me my wife paid over 25 Dollars. Lunch Not One Response from Owner Operation That Franchise I want be going Back location Totally unacceptable. You...Much Train your Staff the way you operate that location McDonald's and Burger King At least Would Respond Oh Forget y'all Are church Folks True Christian Bless your Heart Do I on others as Do own yourself?

10 July 2022
Unprompted review
Rated 2 out of 5 stars

CFA @ Village at Waugh Chapel

CFA @ Village at Waugh Chapel, Gambrills, Md, not very good service! I ordered biscuit with no butter. I got a biscuit with no butter! Took it back to the counter, cashier tooked it, handed back through service window!! Other cfa's will discard the unsanitary food and order a fresh one. To me this was disgusting as my GERMS were passed through the area where they bag up orders to the kitchen, where food is cooked!

21 June 2022
Unprompted review
Rated 1 out of 5 stars

On 6/20/2022

On 6/20/2022, I went to the location drive thru. The order was for a chicken sandwich meal. The District Heights FSU(#02608) @ 4:50:04PM, Order # 10887490.reqested extra pickles,PJ Cheese,Lettuce, FriesMD, DrPpr MD. Tran Seq No:10887490. There was not a top bun nor anythings requested. 🤑😡😭 Compensation is be paid for this order. Thanks for your professionalism to resolve.

21 June 2022
Unprompted review
Rated 5 out of 5 stars

HATE YOU PEOPLE

FK ALL OF YOU THIS IS FAKE NEWS MY CHICKEN IS GOOD I DIDNT KILL UR CHILDREN YOU DID ENJOY THE RATS THEY NOT LEAVING >:(

2 June 2022
Unprompted review
Rated 1 out of 5 stars

Visted there on 5/14/2022

Visted there on 5/21/2022. Between my daughter and I we spent over $70.00. The receipt stated that if I filled out a survey, I would receive a free sandwich. I normally spend about $100 per month at this location. Within a few hours of eating, I completed the online survey, and it was submitted.
In the last two weeks I have called three times to their corporate customer service being told each time they were going to escalate my complaint, So far nothing.
I called the store yesterday and left my phone number and explained my situation. Again zippo.
I guess they are not concerned about losing my twice weekly visits nor the $100 per month I spend there. My rathr larger family will also avoid this restaurant.
Sad.

27 May 2022
Unprompted review
Rated 1 out of 5 stars

Contacted Chick Fil A

After contacting Chick Fil A’s customer service ‘3’ times to ask a ‘Mega Simple’ question, only to be, for 3 times, left on hold for 8-10 min Each time w/No apology, No call-back or etc. Chick Fil A…PLEASE contact the customer service of The Cheesecake Factory & Train & Do as The Cheesecake Factory DOES…provide Great Customer Service~!!!!!

23 April 2022
Unprompted review

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