Chick Fil-a Reviews 

656
TrustScore 2.5 out of 5

2.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 81 reviews, most reviewers were unhappy with their experience overall. Many customers frequently experienced issues with their orders, often receiving incorrect items or finding that essential components like sauces, napkins, or utensils were missing. Some also reported significant delays in receiving their food and drinks, leading to frustration. Conversely, a small portion of people felt that the staff were friendly and provided excellent service. However, some customers also noted a decline in food quality, describing items as cold, stale, or poorly prepared. There were also instances where some reviewers encountered unhelpful or disrespectful employees, impacting their overall experience.

What people talk about most

Product

Clients share ambiguous opinions on product quality, with some reviewers praising the food as great, top... See more

Quality

Reviewers mention ambiguous feedback about quality, with some customers expressing disappointment with the... See more

Staff

Reviewers highlight ambiguous aspects of staff, with some customers praising employees for being friendly,... See more

Service

Customers had ambiguous experiences with service, with some reviewers praising the excellent and attentive... See more

Order

Customers consistently note negative experiences with order accuracy and service efficiency. Reviewers... See more

Reviews shaping this summary

Rated 3 out of 5 stars

First time visiting Chick Fil-a during our recent trip to NYC. We wanted to see what it was all about. The guy who took our order was very friendly and asked where we were from and said Chick Fil-... See more

Rated 3 out of 5 stars

A serious decline in food quality! We have been visiting Chik Fil-A for decades and very rarely would there be a problem. But, more recently, the food quality has declined. This morning we purchased... See more

Rated 3 out of 5 stars

Ordered 2 combos tonight 9/15/25, seems like there is a major disconnect with quality control, how do you get cold fries in a busy drive thru,and the ice dream is a joke it's a kiddie cup off the kids... See more

Rated 3 out of 5 stars

The order was wrong. I contacted customer service and was told that a manager or the owner would contact me to make it right. That was a week ago Tues and I'm still waiting. We use to go there every w... See more


2.7

Poor

TrustScore 2.5 out of 5

656 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.7

All reviews

(656)

80 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Veterans beware!!!

Was visiting your east Main Street, Spartanburg, sc, location. Ordered my food and asked for my military discount being a retired desert storm veteran. I was told by the cashier that they only honor currently serving soldiers who have to be in uniform to get it and not any of us retired veterans who’ve already served. She said that was policy. I was beyond livid!!! It’s like myself and the other millions of veterans who’ve sacrificed and served don’t matter to chick fil a. I’ll add this location to the one in Duncan, sc, that I’ll never visit it again. The one in Duncan, sc, doesn’t honor veterans either.

25 May 2024
Unprompted review
Rated 3 out of 5 stars

Chicken shrank…

I used to get a big fat chicken sandwich, now I get what looks like chickren breast sliced in half, so thin and the bun looks like a slider it's so small. Still tastes the same but very few fries. It's not like Chick Fil A is hard up for money they have to slice the chicken in half They need to go back to the way it used to be

22 May 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely love the chicken burger and…

Absolutely love the chicken burger and waffle fries. Chic fil A sauce is very good. I'd love to eat here every day if I could. But I do wish they added more veggies and condiments to the burger as opposed to just bun and a patty with pickles.

1 May 2024
Unprompted review
Rated 1 out of 5 stars

me and my hubby drive through order…

me and my hubby drive through order week ago got home missing waffle French fries and today went drive through again and missing sandwich they hire this High school kids and stealing customer meal its not happen again we wiil have them check the bag make sure go through every item in bag.

29 April 2024
Unprompted review
Rated 1 out of 5 stars

I am disgusted with chick fil a…

I am disgusted with chick fil a customer service. I guess they are less concerned with making sure the customer is satisfied. Because I placed an order through Uber eats and chick fil a did provide a quality check to ensure the delivery person was given the correct order they are not responsible for their error. Despite speaking to chick fil a customer service regarding my experience and verbalizing what was clearly a mistake on their part, they refused to take any responsibility or even apologize for the inconvenience. POOR customer service.

10 April 2024
Unprompted review
Rated 5 out of 5 stars

Love love chick-flia

The nuggies are great. Sweet tea was really sweet😌. I liked the fries, great service, line was long but was still going quick😌. I'm definitely coming back.

30 March 2024
Unprompted review
Rated 5 out of 5 stars

Extra extra Read All about It!!! Manger OMAR! Is the definition of excellent customer service!

I've been a regular at your Chick-fil-A Carrier Parkway Towne Crossing, 3970 South Cary parkway for over 20 years. 100%, please with management. And 100% please with the customer service. 100%, please with the food. I very Grateful for manger OMAR Gaddy! He Always greet customers with a smile. And he always say my pleasure. Omar is the definition of putting customer service first!!

4 February 2024
Unprompted review
Rated 1 out of 5 stars

DO NOT PURCHASE a giftcard

DO NOT PURCHASE a giftcard. This company makes you jump through hoops to find the balance by requesting you join their site that “needs” info it does NOT need! If you join this site then you must “transfer” the giftcard info to site making the actual card null and void. WHAT? WHY? If you don’t join site you MUST go into a physical location to get balance. I bet once at their restaurant the cashier will NOT be able to tell you this info ( have been through this scenario before so am skeptical). So DO NOT PURCHASE their giftcards. Your recipient will thank you.

5 February 2024
Unprompted review
Rated 4 out of 5 stars

it might not be the healthiest chicken…

it might not be the healthiest chicken meals you can get your hands on but it is definitely a near perfect taste. it is very popular. very good flavor and quality. it offers a great option for a fast snack and the sandwiches and nuggets are great. Even if you visit the US once, you must definitely hit one of their restaurants and taste some of their nuggets

25 January 2024
Unprompted review
Rated 2 out of 5 stars

Went to chik-fil-a harlem nyc and…

Went to chik-fil-a harlem nyc and ordered two salads,medium fries and two lemonade and a cheese sauce. When I got home I had one salad no fries. I immediately contact the store and could not speak to anyone so I lefted a voice message. No.one contacted me and when I did go back to the store I was told by the manager that there was nothing she could do for me. Make sure you check your bag before you leave the store.

16 January 2024
Unprompted review
Rated 5 out of 5 stars

I use the Chick fil a in Langhorne

I use the Chick fil a in Langhorne, PA and the same gentleman has been running this business for the past 25+ years. His good is top quality. They of course have standards they have to follow. But Mr. Heffernan has done nothing but give back to the community all his life since I have known him.
As a facility located across the street from Sesame Place he has a high rate of business throughout the Summer months. But don't let that fool you . He helps all the schools in our local community each week by having a give back night.
So what he makes in profits , some of that money is given back to the school he is hosting that week. He and his daughter show up at local events as well , on Saturdays you can see them at a local fundraiser for a historic home close to his restaurant. He is a truly a man who cares about his food and his community! Even people he only meets once for their visit to Sesame Place !

15 January 2024
Unprompted review
Rated 1 out of 5 stars

STILL HUNGRY

I visited a Chick Fil-a here in Bmore, located on the National Pike. I ordered a kids chicken strip, macaroni & cheese, and a Sprite…of course some dipping sauce. After going through the drive thru, I parked to go in to use the restroom. I noticed I didn’t get the sauce, so I got some. Back to my car, no napkins or a fork for my Mac & cheese. I went in to get those! Back to my car, no strips but chicken nuggets! I had to go in 3 times! The manager didn’t want to talk to me. I demanded and all she offered, besides the strips, was a COOKIE. No “I apologize”, or here’s your money back, etc. It was exhausting! I gave it to a family member to eat after this debacle I wasn’t hungry anymore!

7 January 2024
Unprompted review
Rated 1 out of 5 stars

Chick-Fil-A Experience

I went to Chick-Fil-A, on a Saturday night, and when I got home, I discovered someone took a bite out of my sandwich! I won't be buying from them, anymore.

I thought it might be interesting to discover what's in their chicken sandwich. I found out it contains MSG, an excitotoxin.

Excitotoxins, like aspartame and MSG (Monosodium Glutamate) overstimulate neurons in the brain. When these neurons are overstimulated they quickly become exhausted and die. In short, excitotoxins can alter the chemistry of the brain.

30 December 2023
Unprompted review
Rated 1 out of 5 stars

Chick Fil A Nope

My wife and I stop by your Northridge CA. store on Tampa St, Monday thru Friday every morning on the way to work for 2 breakfast sandwiches and 2 drinks. Just about every morning we get the same rude employee going through the drive thru. She asked what do we want. We are polite people. Never ask if we want sauces We say thank you never says "my Pleasure" like all the other employees. We get to the window even if no one else is there it takes your employee 8-10 minutes to complete the order. She's always socializing with another employee, we can hear the conversation. She manhandles the sandwiches when putting them in the bag and never puts napkins in, everytime. She also takes our credit card inside the window instead of just sticking the machine out. We really believe management needs to train her a little more. I don't know her name I just can describe her an an African American heavy set woman with bright red hair. We would love to stay good customers but not the way we've been treated.

15 December 2023
Unprompted review
Rated 1 out of 5 stars

This is the second time that I have…

This is the second time that I have gone to Schererville Indiana store and have been totally ignored. There were at least 6 workers (Children) behind the counter just yacking away. I stood there for at least 5 minutes with ZERO acknowledgment. This is the second time in a month that this has happened. Strike 2 Chick Fil-a.

9 December 2023
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look