Childcare.co.uk Reviews 

Reply from Childcare.co.uk

Updated Sep 23, 2026

Dear Mrs S

Thank you for your review.

It’s great to hear that you have been a loyal Childcare.co.uk member for many years and that you have recommended us to others. Thank you for your continued support.

For accuracy, however, you state that you have been a member of Childcare.co.uk for 15 years. Our records show that you joined Childcare.co.uk 12 years ago.

We are sorry to hear how upset you have been by the negative review you received from a prospective client who visited your setting and spent approximately an hour with you.

We completely understand that receiving a negative review can be upsetting, particularly when you strongly disagree with what has been written. However, consumers are entitled to leave reviews reflecting their genuine experiences and opinions.

Our published Review Guidelines make clear that a customer experience can include an enquiry or communication with a childcare provider, even where the person ultimately decides not to use their services. A prospective client who arranged and attended a visit to your setting can therefore leave a review about that experience.

While we greatly appreciate your loyalty to Childcare.co.uk, we cannot pick and choose which reviews we publish simply because the person being reviewed disagrees with them. Our Review Guidelines require us to publish genuine, relevant and lawful customer reviews, and we apply the same standards consistently to everyone.

Where there is a dispute about the facts of a review, we must remain neutral. We cannot simply decide that one person's version of events is correct and the other's is not. Where information available to us demonstrates that a statement in a review is factually incorrect, our guidelines allow us to remove all or part of that review.

In relation to your claim that the reviewer had two profiles which they have now deleted, this is also incorrect. Our records show that the reviewer has only one account with Childcare.co.uk. That account remains active and has not been deleted.

You also refer to the many “fantastic” reviews you have received. For clarity, your Childcare.co.uk profile currently has six reviews in total: five positive reviews and the one negative review referred to here. Two of the positive reviews were received one-day after receiving the negative review. Prospective parents are able to read all of these reviews, together with your response to any review, and make up their own minds based on the information available to them.

Unfortunately, receiving occasional negative feedback is something that almost every business encounters - including Childcare.co.uk itself, as demonstrated by this review.

We would encourage you to respond to the review and calmly explain your side of the experience. Your response will be displayed alongside the review, allowing prospective parents to consider both perspectives and make up their own minds.

We are sorry that you feel we have not supported you. With more than three million customers, it would neither be practical nor appropriate for us to contact every person being reviewed to obtain their account before publishing a review. Our role is not to decide which party's version of events we prefer, but to apply our Review Guidelines consistently and fairly to everyone.

Our guidelines also encourage members who disagree about an experience to communicate directly in an effort to resolve the matter. If the reviewer subsequently asks us to remove their review, we will do so.

Most importantly, please try not to allow one negative review to overshadow the five positive reviews you have received during your 12 years with us.

If we can help with anything else, please contact us anytime via our customer support team at www.childcare.co.uk/contact

Best wishes

Childcare.co.uk