Chillisauce Reviews 7,039

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 193 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and helpful staff, making the booking process for holidays smooth and stress-free. Many appreciate the wide range of location options and activities, noting that everything was well-organized and enjoyable. The flexible payment options and efficient communication also stand out as significant positives, simplifying group bookings. However, some people were dissatisfied with certain aspects, mentioning issues with pricing transparency and concerns about staff conduct. A few other people also felt that their guides were unhelpful or late, and some experienced problems with accommodation quality, unsuitable locations, or missing activities from their itinerary. There were also isolated incidents of transport issues and miscommunication regarding booked experiences.

What people talk about most

Service

Clients share positive opinions on service, frequently highlighting the ease and efficiency of the... See more

Staff

Users describe positive interactions with staff, highlighting their helpfulness, professionalism, and... See more

Holidays

Reviewers highlight positive aspects of holidays. Customers praise the well-organised and exciting... See more

Booking process

Customers had positive experiences with the booking process. Many reviewers found it easy to use, especially... See more

Location

People report positive experiences with location, often finding fantastic hotels in perfect spots with loads... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Chilli sauce is a no brainer for anyone organising a stag or hen. Loads of options on locations and things to do. The booking process is so much easier and the best part had to be not having to get mo... See more

Company replied

Rated 5 out of 5 stars

We had an amazing experience from start to finish. Everything was planned perfectly, which took a huge amount of stress off our shoulders and let us just enjoy the weekend. Communication was clear a... See more

Company replied

Rated 5 out of 5 stars

We used Chillisauce to book my daughters Hen Do, in Bath for a party of 12. Throughout the booking, the communication was excellent, we were able to amend booking, move times and add details. Incre... See more

Company replied

Rated 5 out of 5 stars

From start to finish was great experience. The planning was made so simple and easy to choose options for the weekend. With 14 going was thinking could be hard to organise but every activity and bar w... See more

Company replied


Company details

  1. #11 of 14 best companies in Recreation centre

Written by the company

Chillisauce is one of the UK’s largest and fastest growing event agencies, helping over 160,000 customers to create memorable activities, corporate events and experiences across the UK, Europe and USA every year. We make it incredibly easy for groups and companies of any size to get out and enjoy events, activities and weekends away. Whether it’s marking a special occasion like your best friend’s stag do; white water rafting, shooting zombies or driving fast cars purely for fun, Chillisauce makes it happen. It might be promoting productivity and morale through fun team building exercises, staff parties and corporate events. Chillisauce brings your staff together.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

7K reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great Organisation, Simple and Great Activities

First Stag I've been to booked via ChilliSauce and it was great! Super useful to be able pay month on month and everything was sorted and arranged for us. Activities were great and we had a cracking time!

26 October 2025
Unprompted review
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Reply from Chillisauce

Thanks for taking the time to leave us a 5-star review Matthew. We would be more than happy to help you arrange another event when you are ready.

Rated 1 out of 5 stars

Be aware!

I'm not going to say this company is terrible because obviously people have had great experiences but for myself, it was not. I imagine this company does so well because of the 'convenience' of the organisation by them, not because they are cost effective or actually provide any real value, at all.

I grew suspicious with them early on when they wanted to charge the event an extra £400 to change two double rooms (out of 5 in total) to one triple room and one single room. £400?! I wasn't asking for an extra room... I also was not told there would be an extra charge for this when I enquired in the very first phone call with the company, I was told everything will be changeable, no problem, as was the theme of that initial phone call. Not to mention, the hotel website/booking.com shows that a single room is slightly cheaper than a double and a triple is only slightly more expensive which means it would be a very small amount more, so where does hundreds come from? When I questioned this, I was told it was the supplier. In other words, blaming the hotel. Nothing could be done apparently. I found out Chillisauce were charging around £2100 for our accommodation compared to a rough average of £1200-1300 for the same hotel on Booking.com for similar dates - that's some mark up for making a booking!

This wasn't the only thing that I worked out.. A quick google for transfers from Krakow airport to the hotel and a return was around £200 for 10 people. Chillisauce transfer costs? slightly shy of £800.

I had lost trust with my event manager at this point because of her reluctance to answer my questions directly. So I went digging for some transparency on the costs of everything. I asked for a breakdown of the activity costs, accommodation costs, transfer costs and what the Chilisauce fees were for each. After all, they shouldn't have anything to hide should they? They're merely a third party middle man, making a small mark up for organising something that most would presume would be a better rate as it is a group booking, through their connections and I'm a willing paying client at this point with £500+ of deposit paid... I guess they do have something to hide because I was refused any transparency! The event manager cited confidentiality with the supplier!?

Before I could even express my shock at this, I was offered a full refund for all members of the booking including the deposit we had all paid - without me even asking for a refund! This smells off, right? Any company that is unable to be transparent is not trustworthy in my eyes and any company willing to give up a deposit without even being pressed for it, well, I'll let you think what you think about that.

Anyway, this is just my experience, I have the email conversations to back everything up that I have said, make a decision to use them at your own will but be aware! I imagine you could do a hell of a lot better job at organising your event yourself, for much less cost and much less headache.

Needless to say, I took the refund and cancelled the event.

All the best hens and stags!

18 October 2025
Unprompted review
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Reply from Chillisauce

Dear Brandon,

We’re sorry to hear that you were disappointed with our service and your experience with the event manager, and that this led you to leave a 1-star review.

We usually receive very positive feedback from our customers, so it’s unfortunate that we didn’t meet your expectations on this occasion.

Thank you for taking the time to share your feedback, which we will take onboard.

Kind regards,

Chillisauce Events

Rated 5 out of 5 stars

Can’t go wrong with this company. 5 star.

Recently used Chillisauce to help organise a stag do and what a great company and especially Daisy who was very informative, always at the end of the phone and incredibly good at finding some excellent events for us to enjoy. Well worth the money all events which included Go Carting, beer biking and Paint ball, all superbly run by professional people always with safety in mind. Our venue was Bournemouth with so many pubs and eating places to choose from. A real popular area for such events. Chillisauce offer so much help and information to make your excursion one to remember.

16 October 2025
Unprompted review
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Reply from Chillisauce

Thank you so much for the lovely 5-star review Kevin. I will pass on your thanks to Daisy. Bournemouth is a really good choice for a stag so I am glad everyone enjoyed it. When you are ready to book another event just let us know and we will be happy to help.

Rated 5 out of 5 stars

Really helpful account managers

Really helpful account managers, i did have 3 during my time but each introduced themselves ans were very helpful. No issues on the day of the hen but numbers provided incase there were any.
All round loved chillisauce and being able to spread the cost of the hen.
Highly recomnend using them x

18 October 2025
Unprompted review
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Reply from Chillisauce

Thank you for the 5-star review and recommendation Hayley. Really pleased to hear the Hen went well.

Rated 5 out of 5 stars

Takes away all the hassle of booking events

Chilisauce make booking an event for a group so much easier. Takes away the hassle of chasing people for payments and sorting out the bookings. The staff are great and I definitely recommend using chilisauce for stags/hens or anything of the sort.

18 October 2025
Unprompted review
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Reply from Chillisauce

Thank you so much for taking the time to leave us a 5-star review Ross. We would be more than happy to help you arrange another event when you are ready.

Rated 5 out of 5 stars

Stag do in Budapest

We just did a Stag do in Budapest and would like to say that you to chillisauce for helping organise everything and making the process stress free,

I would also like to say thank you to our guides for our time there, Balint and Szonja, they made us feel welcome, and helped us with any issues we had or questions, and made sure we had all the information we needed for the activities we were doing so we knew what was going on.

It was a great experience and thank you once again to everyone.

Thanks
Dean

26 September 2025
Unprompted review
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Reply from Chillisauce

Thank you so much for taking the time to leave us a 5-star review Dean. I will pass on your thanks to Balint and Szonja in Budapest.

Rated 1 out of 5 stars

Chillisauce charging extra £100 per night on top of normal room charges :(

DO NOT USE!!
PROFITEERING!!

I just returned from a 4 day stag do in spain with 16 of us.
We paid 370 each for 4 nights, which included the hotel and a short ride from the airport,
Three men crammed into a room with three single beds next to each other at the Marina Resort Benidorm. The hotel treated us like criminals upon our arrival. Deposit and a stupid wristband.
We were charged nearly 1000 pounds for an awful room, which was like a prison cell.

The normal price for a room is about 150 per night. We all expected a lot more for the money we gave you. Is Chilli sauce making £100 per night commission? If they are, it is profiteering.

3 October 2025
Unprompted review
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Reply from Chillisauce

Dear Mark,

I am sorry to see that you have left us a 1-star review and didn't enjoy the Marina Hotel in Benidorm.

The Marina Hotel is usually a very popular choice with Stag/Hen groups and charges a premium for its location and is known for its pool parties. We are sorry to hear you didn't enjoy the hotel.

The majority of hotels and apartments in Benidorm will charge a security deposit on arrival and some properties provide a wristband so that security can see who should be on the property.

I am sorry that you felt the hotel treated your group like criminals and I will pass this feedback onto the hotel.

Kind regards

Chillisauce Events

Rated 5 out of 5 stars

Chillisauce made our group booking…

Chillisauce made our group booking really straightforward. We were booking for a stag do in Bristol which was great fun!

12 September 2025
Unprompted review
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Reply from Chillisauce

Thanks for the 5-star review Alex. We all love a good night out in Bristol here at Chillisauce.

Rated 5 out of 5 stars

Dave was Brilliant

Dave was Brilliant
Very good communication, very professional and every one had a great time during the roast. Was the highlight of the stag do!
I would highly recommend

4 October 2025
Unprompted review
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Reply from Chillisauce

Thank you for the 5-star review Chidi. Really pleased to hear you enjoyed Dave and the Comedy Court Roast. I will pass on your thanks.

Rated 5 out of 5 stars

This company are brilliant

This company are brilliant. Takes the hassle out of organising an event and offer lots of different experiences for your group. It's so easy to use and they are also easy to contact with any queries or questions. Simple and efficient. Brilliant service

3 October 2025
Unprompted review
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Reply from Chillisauce

Thank you for taking the time to leave us a 5-star review Steve.

Rated 5 out of 5 stars

Great experience and well planned

Great experience and well planned, we had a great time full of laughs, will use chilli sauce again. Thank you.

4 October 2025
Unprompted review
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Reply from Chillisauce

Thank you for taking the time to leave us a 5-star review Jillian. We would be more than happy to help you arrange another event when you are ready.

Rated 5 out of 5 stars

Highly recommend

Chillisauce was a great tool for organising a fantastic hen do. The whole party had a fantastic time. Our stay was a weekend in Manchester. The hotel was one of the best I have stayed in. All activities were perfect too.

Would highly recommend for a stress free hen do!

3 October 2025
Unprompted review
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Reply from Chillisauce

Thank you so much for the 5-star review Natalie. I am really pleased to hear that everyone had a fantastic time in Manchester.

Rated 5 out of 5 stars

Fantastic trip

Sheffield trip was made easy for our stag do as everything was sorted by chilli sauce, would definitely use again .
10 out of 10

26 September 2025
Unprompted review
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Reply from Chillisauce

Thank you for taking the time to leave us a 5-star review Mr Willett. Really pleased to hear you enjoyed Sheffield.

Rated 5 out of 5 stars

Came highly recommended, I can definitely see why

Chilli Sauce came highly recommended and I can see why. From the initial contact to the event everything was seamless. The events were well organised and a great time was had by all. The portal and member area made it easy for all guest to pay when they needed too and were very easy to accommodate late joiners to the weekend. Our rep was very responsive and helped make sure everything ran as we expected. I wouldn’t hesitate to use chilli sauce again in the future and already have recommended to others looking to book stag events in the near future.

20 September 2025
Unprompted review
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Reply from Chillisauce

Thank you for taking the time to leave us a 5-star review Michael its much appreciated.

Rated 5 out of 5 stars

Great weekend

Great weekend
Was asked by my son in law to arrange
15 lads 22-35 years old
had a great stag weekend in Benidorm

12 September 2025
Unprompted review
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Reply from Chillisauce

Thank you for the 5-star review Paul. We absolutely love Benidorm here so I am pleased to hear you all enjoyed it too.

Rated 5 out of 5 stars

The best way to streamline stag planning

I recently had the pleasure (and stress) of being a best man for an upcoming wedding and having to organise the stag do.

This was my second time using Chillisauce for stag planning, after experiencing the events planned first as an attendee earlier in 2024 in Dublin.

Chillisauce makes it really easy to pick a destination, create an itinerary through a mix of options for all types of people, and collect the money too. We chose Nottingham and went for the foot golf, Bottomless brunch, challenge master and bierkeller. All of the organisers expected us and were ready to begin right on schedule. The hosts of each event also brought the fun and laughs to make it feel like a very unique experience, something you wouldn't get if trying to organise everything yourself.

We did also have two dropouts during the planning process, having already planned and paid for their attendance. Chillisauce made it easy for us to draft in a couple of other attendees in their absence. Having a platform that requires each person to pay their share on direct debit also meant I didn't need to nag my friends too much which was great.

Overall, would really recommend it if you're looking to make your life 10x easier.

19 September 2025
Unprompted review
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Reply from Chillisauce

Thank you so much for your lovely 5-star review and recommendation Dom.

We know it can be stressful planning events, but we do try our best to make it as easy as possible. We would be more than happy to help you arrange another event when you are ready.

Rated 5 out of 5 stars

No hassle at all.

Chillisauce takes all the hassle of booking accommodation and activities while organising all the money which was great with a big group.

5 September 2025
Unprompted review
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Reply from Chillisauce

Thanks for taking the time to leave us a 5-star review Rhys.

We would we be more than happy to help you arrange another event in the near future when you are ready.

Rated 5 out of 5 stars

Smooth and easy service

Everything was efficient, the activities were a lot of fun and everything seemed well organised - at no point were people not expecting us or anything like that. Payment was made simpler by using their services too. For simplifying events, I can recommend their services

6 September 2025
Unprompted review
Chillisauce logo

Reply from Chillisauce

Thank you for the 5-star review and recommendation John.

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