Chocolate.com Reviews 

95
•
TrustScore 3 out of 5

2.9

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Rated 2 out of 5 stars

I’m giving it 2 stars just because of the shipping. I haven’t received my order yet. I purposely checked the shipping policy to see how long orders took and it said “typically ships in 24-48 hours”. I... See more

Rated 5 out of 5 stars

This was another delicious purchase from Chocolate.com! The miniature Belgian chocolate 'cupcakes' were adorable, and both flavors were very tasty. We also tried the Dubai chocolate discs,... See more

Rated 5 out of 5 stars

I had ordered 3 Dream Bars and also the Dubai discs, and all arrived in various melted states. The discs were salvageable by immediately refrigerating them; they tasted fantastic the next day - high q... See more

Rated 1 out of 5 stars

I wish I had taken the time to read customer reviews before placing my order. The customer service is horrible, shipping takes weeks, and the price is way too high for the product. I’ll be su... See more

Company details

Information provided by various external sources

Fourth of July Gifts - Local Delivery - Buy Chocolate Gifts, Dark Chocolate or Chocolate Truffles from World Class Chocolate Shops. Free Ground Shipping Available.


Contact info

2.9

Average

TrustScore 3 out of 5

95 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.9

All reviews

(95)

23 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Update to prior review

Haven't received my order of customized chocolate bars and the company responded quickly to resolve the issue. If the chocolate is as good as the products I've received from licorice.com and pretzels.com I'm sure it will be great.

14 February 2025
Unprompted review
Rated 5 out of 5 stars

Try them you, you wont regret

Wow!!! I’m very impressed. They have everything you can imagine to do with chocolate. I had to reach out to them and they responded fast. My order was shipped and received fast as well with updates along the way. They were very helpful and went above and beyond and I also have to mention my chocolates were high quality and delicious .
Thank you chocolate. Com!!!!

31 December 2024
Unprompted review
Rated 4 out of 5 stars

The marshmallow-covered chocolates did…

The marshmallow-covered chocolates did not disappoint me. The candies were fresh and delightful as I kept eating many in each sitting. It was especially good whenever my chocolate cravings acted up!!! Delicious!

19 November 2024
Unprompted review
Rated 1 out of 5 stars

No order

I had the same experience as others. I placed an order on November 20th for a Christmas present that I needed by December 20th. I still have no tracking or response on tracking. Do not order from here!!’

11 December 2024
Unprompted review
Rated 5 out of 5 stars

Yummmy

Yummmy!
I love pecans!!
I also love coconut, even more!!! Can you do some with coconut 🥥?!!!

28 October 2024
Unprompted review
Rated 1 out of 5 stars

Lack of product

Notified them 4 times of the lack of product in the container…NO REPLY.
I BOUGHT 4 CONTAINERS OF CHOCOLATE DIPPED LICORICE AND ALL 4 WERE SHORT ON PRODUCT.

22 July 2024
Unprompted review
Rated 1 out of 5 stars

Don’t trust them to complete your order!

I ordered chocolates well in advance of my friends BD, then waited days while nothing happened. I finally was able to reach a rep via their chat and she offered no excuse or resolution; obviously it was going ti be late so I cancelled the order. This was my first and last order from chocolate.com!

2 August 2024
Unprompted review
Rated 5 out of 5 stars

Quick response time! Thanks!

Went to order something for a friend on a Sunday and absently didn't fill in the correct delivery address. Emailed them to correct it, thinking no one would get back to me at least til tmrw, Monday. And instead got a quick response and a correction literally within about 10 min!! Now I won't get the goodies, but my friend will!!

14 July 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding Customer Service

Ordered beautiful chocolates for a friend and am looking forward to hearing from them. The customer service was outstanding. I made a mistake on the order, it was corrected after the order was accepted, and all's well. Sebastian was terrific and I can't wait to use my gift certificate to order myself some of these fantastic chocolates! Thank you.

11 June 2024
Unprompted review

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