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Choice Furniture Superstore Reviews 

15,264
•
TrustScore 4.5 out of 5

4.4

Home Furniture Shop
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Review summary

Created with AI, based on recent reviews

Looking at 1,148 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the furniture and the polite, professional delivery teams who ensure items are carefully set up. Consumers also appreciate the straightforward online ordering process, alongside clear and regular communication regarding delivery schedules and updates. Though some customers noted issues with delayed orders and considerably longer waiting times than initially advertised. A few people also mentioned frustrating difficulties receiving refunds or experiencing extended delays for their money back after cancelling purchases. Some reviewers additionally expressed disappointment regarding unexpected product flaws or items not meeting expectations.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, highlighting that orders often arrive on time.... See more

Product

Consumers find product to be positive, highlighting the great quality and affordable prices of various items.... See more

Order

Customers had ambiguous experiences with order processes, reflecting significant disagreement in reviews.... See more

Quality

Clients share positive opinions on quality, highlighting that items are solidly built, well finished, and... See more

Service

Customers consistently note positive experiences with service, highlighting professional and efficient... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very happy with our outdoor table we have just received. Delivery was excellent with an arranged date and a phone call when ten minutes away. Also the delivery men carried the heavy package round to o... See more

Rated 4 out of 5 stars

Online ordering was easy and communication was great with regular updates about delivery. It did take slightly longer than advised to arrive at their warehouse before they could deliver. But once it d... See more

Rated 5 out of 5 stars

I’m very impressed with this Company. Ordering was easy via the web site. I wanted to match another piece of furniture. A simple search of their web site identified the manufacturer and model. Deli... See more

Rated 5 out of 5 stars

Website was easy to use, great selection of items in stock, huge amount of choice. Item was an amazing price, as there was a sale & with free delivery. The sofa bed is really gorgeous, it looks fantas... See more

Company details

  1. #286 of 396 best companies in Home Furniture Shop
  2. #78 of 115 best companies in Bed shop
  3. #155 of 227 best companies in Bedroom furniture shop
  4. #43 of 53 best companies in Blinds shop
  5. #170 of 211 best companies in Decoration and Interior Design Store
  6. #90 of 114 best companies in Living room shop

Information provided by various external sources

Choice Furniture Superstore is one of UK's fastest growing independent, family-run furniture retailer, offering high quality furniture & outstanding services to customers across UK. We have our own fleet of van's delivering nationwide to make sure your furniture reaches you in good condition without any transit damages.

Choice Furniture Superstore

Written by the company

inspired by you.
With over 17yrs experience in furniture retail we guarantee you 5 Star pre & post sales service. Customer satisfaction is very important to us and we don’t mind to go an extra mile to guarantee a very joyful shopping experience.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

15k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.4

All reviews

(15,264)

1,098 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Price was by far the best I could find…

Price was by far the best I could find online. Delivery took a little while but the comms were frequent from CFS so I didn't worry too much. The swing came in many parts but actually went together really fast and it looks and works mint.

30 July 2026
Rated 5 out of 5 stars

I ordered an Oval table

I ordered an Oval table, I was impressed with the quality for the price. It arrived on time and I was kept up to date with the delivery.
I even got a call after delivery to check I was happy with the product. Great service!!

23 July 2026
Unprompted review
Rated 5 out of 5 stars

Really smooth order and delivery…

Really smooth order and delivery process, the delivery team were extremely helpful, they fixed the dining table and placed it where we needed it to go, highly recommend choice furniture and would happily purchase again.

28 July 2026
Unprompted review
Rated 5 out of 5 stars

Lavina Table

I ordered a table from this company which was sold by other suppliers at a much higher price, they also offered me free delivery too, their customer service was excellent and I am very pleased with the table. I would highly recommend them to other people as a reliable, competitive supplier.

24 July 2026
Unprompted review
Rated 5 out of 5 stars

Ansel provided outstanding customer…

Ansel provided outstanding customer service and made our shopping experience a pleasure. We purchased a chair, and his knowledge, professionalism, and willingness to help made the whole process easy and stress-free. I would highly recommend this shop, especially if you have the opportunity to be assisted by Ansel.

27 July 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful mirror, excellent service

Very good communication from seller, phoned me to ask if they could change the date of delivery as it was a mirror they didn’t want it sat over the weekend in a delivery depot for fear of it getting broken. Excellent delivery driver, put in the room of my choice. I am very pleased with the mirror, it is lovely, just as described.

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Nest of tables

Nest of tables. Great Service, great price, fab customer service checking item had arrived safely and we were happy with it

24 July 2026

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