Choicequote Reviews 

526
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 79 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, extensive knowledge, and helpfulness, often going the extra mile to explain details clearly and make processes smooth. People frequently highlight the exceptional service and customer support, noting the efficiency and ease of their overall experience. Many also appreciate receiving the best possible prices and deals, often beating previous quotes. However, some customers also noted instances of unhelpful or unclear communication from staff, with a few feeling that their queries were treated as a burden or not resolved directly. Some people mentioned receiving bad follow-up service or encountering advisors who seemed to lack clarity or the ability to assist effectively.

What people talk about most

Staff

Customers consistently note positive experiences with staff, praising their helpfulness, professionalism, and... See more

Service

Reviewers mention positive feedback about service, with many customers expressing satisfaction and... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness and efficiency of... See more

Price

Consumers find price to be positive, with many reviewers reporting that they received competitive and fair... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A massive thanks to Mohammed Islam for all your help in setting up the Motor trade insurance for my new business Mohammed was very professional, polite, helpful and extremely knowledgeab... See more

Rated 5 out of 5 stars

Maddy Norris provided excellent customer service and answered all my questions articulately and concisely. She was outstanding in handling my query and resolved it; went the extra mile. She was polite... See more

Rated 5 out of 5 stars

I was given this company No by a friend because it’s my 1st time getting my own insurance Spoke with a guy called Adam Anderson who was very professional and helped me through the whole process At... See more

Rated 5 out of 5 stars

A massive thanks to Arron Pownall for all your help in sorting out my insurance at a very stressful time you were very professional exceptionally helpful and did exactly what you said you could do. Br... See more


Company details

  1. Money & Insurance

Information provided by various external sources

Specialists in car, taxi, haulage, motor trade, courier and motorbike insurance.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

526 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(526)

76 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service at Gallagher Insuramce

Thank you Tina whitaker-piece at Gallagher Insuramce based in Stretford .
I was looking to renew my motor Insurance and receiving a phone call from Tina has really solidified my decision.
I certainly hope the level of excellence and professional and very helpful service I received will last for years to come . Because you have a loyal customer for years in Zcarz Ltd . Highly recommended for all customers and I Will most certainly be referring and recommending all my fellow trade colleagues that I have built up over many years in the business to Gallagher Insurance . And Tina will be the no.1 to call.
Look.forward to being your customer at Gallagher. Many thanks.

14 February 2025
Unprompted review
Rated 5 out of 5 stars

Review for Dean Taylor

Review for Dean Taylor, Sales Consultant (Taxi)

I am writing to express my utmost satisfaction with the exceptional service provided by Dean Taylor, a Sales Consultant at Quote Line Direct. As a loyal customer of Quote Line Direct for several years, I have always appreciated their professionalism and dedication.

This year, I had the pleasure of working with Dean Taylor for the renewal of my taxi insurance. Dean went above and beyond to ensure I received the best quotes available. His approach was both respectful and pressure-free, which made the entire process smooth and enjoyable.

Dean's politeness and professionalism were truly commendable. He exemplified the high standards that Quote Line Direct upholds, making my experience a positive one. It is a relief to know that renewing taxi insurance can be a hassle-free and pleasant experience, thanks to professionals like Dean Taylor.

Quote Line Direct should be proud to have such an outstanding sales consultant on their team. I am grateful for Dean's assistance and look forward to continuing my relationship with Quote Line Direct.

21 January 2025
Unprompted review
Rated 5 out of 5 stars

Mirabelle

Mirabelle was brilliant alot of patience went over everything and explained it well and got a good quote

29 January 2025
Unprompted review
Rated 5 out of 5 stars

Super experience with molly

Ok to be honest I was close to cancelling my policy after 5 days seemed like no1 was bothering to listen to me but demanding things that only my previous insurance could deal directly with you. The only reason I'm leaving 5 stars is as one member of staff called molly went the extra mile and listened to me and called my previous insurance which settled everything. And I could continue she is a excellent at her job and can't thank her enough..so thank you molly for all your time and effort 🙏

17 January 2025
Unprompted review
Rated 5 out of 5 stars

Professional and very helpful

From day one James lightfoot made my experience dealing with the company hassle free, easy and simple. He couldn’t do enough to help and went above and beyond on more than one occasion to help resolve an issue I had.

He dealt with everything in an extremely professional manner and is a credit to the company.

If everybody was like him my day to day life would be stress free and easier.

Will be recommending him to colleagues and other professionals in the motor trade.

Once again, thank you!

23 January 2025
Unprompted review
Rated 5 out of 5 stars

I called for a quotation today and…

I called for a quotation today and talked to Charlie, it was such a pleasure to have spoken to her.
Charlie was very professional, polite and upbeat, I have to say that after speaking to other companies previously I decided to take my insurance out with this company, thank you, Charlie for your help and professionalism

9 January 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look