Christie's Furniture & The Christie's Bed Shop Reviews 

We bought a 4000 sofa from Christies, Penryn in August 2025. The sofa arrived on time, but all the seat cushions were different. It had 5 seat cushions. 2 were foam. 1 had very little fibre fill which meant you sank into the frame with your legs in the air. Of the other two, one had 1kg less of very light fluffy fibre fill, so was much squishier than the other. The company sent out an independent inspector who failed to notice the foam fill (he was only asked to access the corner cushion) and proceeded to over fill and hand stitch the corner seat. We asked for replacement cushions. All the same weight please, as this is what we had paid for! This was attempted twice. We received cushions with holes in and unfinished seams and varying in weight by 2kg. Absolute joke. In fairness to the Christies employees I dealt with. (Charlie, John and then after a complete staff change, Paul), they were very professional and polite and all agreed it was terrible and should be rectified. We were offered foam seats and a £600 refund. After 4 weeks (1 week over promised delivery date) I called to find the manufacturer had gone bust and Christies hadn't processed any part of their promise. Sadly the owner was not willing to deliver on what we paid for, or agreed to in compromise. After lots of conversations over a period of 6 months, we had a full refund (May 1st 2026). Whilst we were not ripped off financially, the 6 months wrangling, from delivery to refund, was very annoying. We have now opted for a sofa 1/2 the cost from Furniture World in Truro.
It puts you off buying from a small local business when you experience this.

We had a really positive experience with Charlie at Christies in Penryn while choosing a super king bed and mattress. His product knowledge was excellent — he clearly knew the range inside out and explained the options without overwhelming us.

He listened carefully to what we wanted, was attentive without being pushy, and gave us space and time to make decisions, which we really appreciated. He handled the whole process with calm professionalism and confidence.

It made the experience straightforward and genuinely enjoyable. Charlie is clearly someone who takes pride in doing things properly and is a real credit to the team.

We received a lovely personal service.
Not too pushy and very helpful.
Both of the gentlemen we spoke with were very knowledgeable.
We ordered a corner sofa with a matching chair which was delivered very quickly.
We are very happy with our purchase as it looks very nice and is also comfortable.

We spent £2k on furniture from this store. The veneer on the dining table started to lift. We were told by a sales assistant who was dealing with this that the table would be replaced by the manufacturer but it transpired that he was lying and they were not willing to replace it having decided that a hot dish had been placed down and caused the damage. They then said we could seek recourse through the Furniture Ombudsman but when i started this process discovered that Christies are not members of this organisation. They thought they were ..... says it all really. You couldn't make it up !!!
There is no customer after sales service and they are a bunch of liars. Don't touch them with a barge pole.

I have been helped so much by Matt, the salesperson. His care and customer service is a credit to the Company and I would recommend and use Christies again as a result of this experience with Matt.
Nothing was too much trouble and he kept in contact over the previous weeks with helpful suggestions of possible products while I was making decisions on what to order.

We needed a new dining table for Christmas. We live in the North and found a table at Housing Units but they couldn’t deliver until after Christmas. We found the same table at Christie’s. John helped us all the way through and got it here before Xmas.
The table is great but the service was better.

Great customer service, excellent range of furniture and accessories. Most of all, no hard sell by the staff. Would highly recommend to anyone

Great service. Very professional!