Chronopost Reviews 

delivery delayed 4 days, poor service and poor communication

Le personnel du point relais très efficace !

The parcel didn't make it anywhere near our house, it stopped in Birmingham and then turned around and was sent back to France. We had emails saying that it was being delivered but the tracking information didn't corroborate this. The parcel never arrived. Very unhappy with the service.

I like the fact that i can choose where to pick up my package.
It's always helpful to recieve an SMS letting me know when my package has arrived and for how many days ut will be available.

I sorely needed fans to make it through the Parisian canicule. These were delivered by Chronopost from CDiscount in 48 hours to the relais across the street from my house in Poissy. Thank God now I can make it through the rest to the week 🙏

This company is, without doubt, the worst delivery service in France. Once again, a delivery driver has lied about contacting me and agreeing to have my parcel delivered to a pick up point 20 km away and the first I learn of this is an email. I never had a conversation with the driver. This is not the first time I've had problems with this company in La Creuse. It seems that he is incovenienced by having to drive to the border of the dept. I am now instructing companies when I order that I will refuse to accept anything from Chronopost.

Extremely disappointing experience with Chronopost.

My parcel was due to be delivered on **16 June**, but it was delayed several times. I received multiple emails apologizing for the delays and was repeatedly assured that the parcel would arrive soon.
Over the following days, I contacted Chronopost almost every day because there were no meaningful updates. I was eventually informed that **they could not locate my parcel** and was even asked to provide a description of the items inside, which made it clear that something had gone seriously wrong.
Then, on the same day, the tracking suddenly changed to **"Delivered"**, even though **I never received my parcel**. No delivery was made to my address, no signature was obtained from me, and no one accepted the parcel on my behalf.
To make matters worse, the tracking history also falsely stated that a delivery attempt had been made when nobody was home. This is simply untrue. I had already instructed Chronopost to leave the parcel outside my door if I was unavailable, but no delivery attempt was ever made.
I have spent weeks chasing both Chronopost and the retailer, wasting hours trying to resolve a problem that should never have happened. The lack of communication, contradictory information, and poor handling of this shipment have been incredibly frustrating.
I sincerely hope Chronopost improves its delivery procedures and customer service, as this has been one of the worst delivery experiences I have ever had. I cannot recommend their service based on my experience.

Absolutely terrible experience.
It has been almost two months since my parcel containing an iPad was lost, and I am still waiting for a proper response or resolution. Throughout this entire period, I have received contradictory information, empty promises, and virtually no meaningful updates.
I have spent approximately £150 on phone calls trying to obtain information about my missing parcel. Every time I contact customer service, I am told to wait, that someone will get back to me, or that the matter is being investigated. Yet nearly three months later, I still do not have a clear explanation of what happened.
I provided all the documents requested, including proof of purchase, but the case remains unresolved. As a university student, losing a device that I relied on for my studies has caused significant stress and inconvenience.
The most frustrating part is not even the loss itself, but the complete lack of communication and accountability. Three months is more than enough time to provide customers with answers.
Based on my experience, I cannot recommend this company. If you are sending anything valuable, be aware that if something goes wrong, you may spend months chasing updates with little to no progress.

Terrible service, hanged up on me.

This service deserves a single star, and “service” is an overstatement. It’s like subscribing to your own personal torture and humiliation. I wholeheartedly agree with other victims. The management should be fired immediately and banned from any consumer services. While I believe ground staff genuinely care about customers, they’re placed in impossible situations. Chronopost is a complete disgrace and a mockery of a delivery business. They deliver only pain, hours of frustrating online chat with their stupid bot and have ruined the joy of buying gifts for my daughter’s birthday. Chronopost is gone and I’m eagerly awaiting news of their bankruptcy. I wish everyone involved a fresh start.

I received a message regarding a conversation with a delivery driver which is strange because I've not had a conversation with a delivery driver. As I understand it they couldn't be bothered to deliver my package and have taken it to a pickup point, but they won't tell me where. It says if I don't pick it up they will return it to their office, not refund me and will charge me a restocking fee of €12 euros, so it's very clear this is a scam. Avoid this company at all cost they are just a bunch of crooks

I am experiencing an issue with a parcel (tracking number: XU151837609JF). The tracking shows it has been delivered, however I have not received the item.

I have contacted customer support multiple times, but the issue has not been resolved and I have not been provided with a clear solution or proof of delivery.

The item is important and valuable to me, and I am requesting urgent assistance to investigate the delivery and help resolve this situation.

I would appreciate a prompt response and proper follow-up from support.

Rubbish! Delivery a week late and no response at all to messages.

Fast and easy to access

The parcel was not delivered. Chronopost insists it was delivered, but the parcel was not in any of the post boxes in the building. The parcel should have been delivered with a signature, but the delivery person decided to place it in a post box (which one and at what address nobody knows) and take a photo of the piece of paper with no signature. Chronopost believes that it is a valid proof of delivery. A bunch of idiots. And that's how we lost 250 EUR.

ordered 2 times, 1 is still in delivery after 3 weeks(probably lost) and 1 came to the wrong pick up station

The delivery driver arrives and asks me for a code I was never sent. The item was on my kitchen work top as the driver and I examined my phone and concluded I had no code. He took the item back and loaded it on his van saying I would need to go to a relais
point with proof of identity. I subsequently tried to get a code via the Chronopost”help” robot which confirmed the code had been sent to an email address totally unrelated to me. I went to the relais collection point 2 days later and was given the parcel without any identity check at all. What a joke! Please note I do not blame the driver for his actions. A decent bloke complying with this company’s policy.

Pick-up accessible