Chronopost Reviews 

I got an e-mail, that my parcel is ready for pick-up, but no pick-up code, nowhere. Not in my mail acc, not in the vinted app, nothing. The website is absolutely useless, the chatbot can't communicate in English, the hotline is only French as well. How can you operate in Europe without providing customer support in English? Absolute catastrophe.

Stay away
I bought iPhone 15 pro 256 go on Cdiscount using their service
I received a message from them ( from chronopost) with code that my package arrived
I went to the drop off consignment and put the code , door open and nothing there!!
Received a notification on my portable saying ( thank you for your order and looking forward to your next visit, order was delivered) 😱😱😱😱
Forget the money gone and iPhone stolen but they have ruined the fun of shopping online!!
I contacted SAV i contacted them on social media and by telephone and on x platform… I just wanted them to give me the video of surveillance camera to give a proof to Cdiscount but they refused to cooperate!
They refused to send me a respond by email !
I had to go to police and make a claim based on which Cdiscount refunded me and I have dropped the police claim
Now I don’t know should I place another order or not , I don’t k ow what had happen to my new iPhone ? Who took it ? Nothing
so I am afraid to buy online again thanks to those incompetent service provider !
3 weeks later ( after Robles solved being remboursés by Cdiscount) I received reply from chronopost on c platform ( sorry for our delay in response BUT WE CANT HELP YOU 😂😅)!!
Imagine that I trust those guys with anything worthy or dear to me again … I don’t know about your priorities!

Catastrophic experience.

My package was supposed to be delivered to a pickup point in Tours (37000). I later discovered that it had been delivered to Sartrouville (78500), more than 250 km away from the intended destination.

What is even more shocking is that this was not the result of a sorting or shipping error. Apparently, the pickup point in Tours was full, so a decision was made to send my package to Sartrouville instead. I cannot understand why no alternative pickup point was found in Tours or the surrounding area. Sending a package hundreds of kilometers away from its recipient cannot be considered an acceptable solution.

When I contacted customer service, I was told that once a package has been delivered to a pickup point, it is impossible to redirect it to a closer location.

I then tried to get help through the website chat. It was impossible to reach a human representative: the chatbot claimed to have the same capabilities as a customer service agent and systematically refused to transfer me to a real person. Its only suggestion was that I should either collect the package myself or send someone else to pick it up.

I then called customer service by phone, only to be connected to another AI system that also refused to transfer me to a human representative. The answer was exactly the same: “Go and collect your package.”

I find it unacceptable that a company can decide to send a package hundreds of kilometers away from its recipient simply because a pickup point is full, without even attempting to find a local alternative, and then refuse to provide any practical assistance to resolve the issue.

The complete absence of human support, the impossibility of arranging redelivery to a closer location, and the overall lack of consideration for the customer made this an extremely frustrating experience. This is by far one of the worst delivery experiences I have ever had.

Chronopost is not delivering (in Montpellier area) if your phone number is not valid. I programmed two deliveries, took off from work and never got any package. I called Chronopost and they confirmed that they don't deliver if you don't answer the phone to show that you are home.
I missed two half days of work and then had to go 45 min outside Montpellier to get my package.

My packages through chronopost always never get here on the expected time and are delayed, and are sent back. I had a package that said was refused and then sent back to the airport to go back, when i never even received a message from them. I called them and they weren't able to do anything despite it being a internal error. I DM'd them on twitter service client and emailed them and did not receive any response. (Its already been a week since I messaged them).

Honestly terrible service. Very rude staff. Packages are often redirected to a pick up point “at the recipient’s request” when you never actually spoke to them - they just didn’t want to deliver the package. The pick up point is often on the opposite side of the city, which defeats the purpose of having something shipped. This has happened several times when ordering with different merchants. I think they would better serve the public by going out of business.

Dreadful service. Failed to deliver on SE day. Then said they needed more information about the address even though recognised by Google Maps. Two days later said I would need to collect. Sent 2 collection QR codes but should have been 3. Hopeless!

@chronopost Foreign people please keep away from this service or La Poste. I called Chronopost XW452239741TS and I don't understand the service they provide, they marked the drop-off location as the same as the delivery location and they even called the recipient to say the package was available for pickup when the package never moved. When I called the service is useless since they don't take responsability that something is really wrong. :( I don't know if my package will ever be delivered and @vinted also doesn't take any responsability that is one of the worse customer services in the planet. If you want to lose your money, use Chronopost, Vinted or La Poste.

Lost parcels, unjustified delays with little to no explanations, giving you the iA wall which is totally useless in resolving any kind of problem. DO NOT USE, there are many other private compagnies available that do a much better job.

It is now the second time I have experience with Chronopost. Both times have been terrible. Packages are shipped from France to The Netherlands. First of all the 2-day shipping is taking almost 2 weeks. Secondly, when I try to contact International Customer Support there is now way since both the chatbot and the "international" customer support (recommended by the chatbot) are fully in French. Chronopost wake up....it's 2026!!!!
Finally: With my last package I got notifications that they tried, but were unable, to deliver the package because we were not at home (NONSENSE!!). I'm very doubtful that my package now will be delivered and probably will be returned to sender.

My advice to other people: If you can choose another carrier always do!!

Worst experiece ever!

The driver claimed that I refused the delivery. It’s funny because he never called me or rung the door. Simply he was too lazy to deliver it. Now it’s sent back to the Shop after 35min! So he would not even bring it to a post station.

It was in Saint-Cloud on the 29/05/2026 at 11:54AM. You can check who the driver was and ask him about his issues.

There is no Customer Support only the Chat bot that will repeat itself 20x without any help.

Absolutely useless as per usual. Why any serious Internet seller uses them is beyond me.
Chronopost Carentan is the absolute worst. I wonder due to the amount of 24h delays for a single delivery whether they have any staff or more than one van for deliveries. A fuire.

Dropping my parcel 6km from my home, instead of 200m. I don't have a car, so getting there is an effort. Not cool at all!

What a disappointment. My florist used Chronopost but the flowers were never delivered. Instead, they spent three days in transit and I finally gave instruction to send them back to avoid a total embarrasement. Why they could not leave the package at the house, I have no idea. Even after I instructed them to do so.

The systems of Chronopost only work in French. Their chatbot gives you lots of smileys, but it is totally useless. When you get somebody on the phone after 30 minutes of waiting, they will say they do not speak English... more wait, then yes, you get a nice agent, but he will say that their sytems are showing wrong information and it cannot be changed.

So, when you believe the item is re-delivered, it is not. It actually is being stored an hour away and nobody can explain why. One agent tells you that they will redeliver quickly, the other agent will say sorry, that is not possible. The usability of the web site is like from the 1990's. Save your nerves and stay away from Chronopost.

This is the only courier constantly saying they could not deliver as address isnt complete. The same address is used by the post office, amazon and other couriers and never had a problem. It's actually copy and pasted from amazon where we order 3-4 packages a week.

They once didn't deliver as they said the address is incorrect and told me it was delivered to a local collection point. When getting to the collection point, i was informed they haven't been working with that courier for over a year... you actually have to try really hard to have such a poor service level

Received within two days.
Excellent service.

The worse experiense ever, driver never called me, also never came to address, suppose to try twice, but did not even happend ones. there is not way you can call them, phone robbot and online also robbots, robbots are stupid and repeat the same useless answer. I would not recommend sellers to use this uselss company. Disgusting attitude from drivers. Now they want me to pick up from their agency, I am disability person and do not have a car, but they dont care.

ils changent le point de relais de livraison à leur guise. normal

Rapide, facile et simple