We submitted our small claim almost a year later. A family bereavement knocked it off our radar. Anyway we didn't get, or didn't remember getting their email so it took another while before we got thi... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Entering all the claim details was a bit of a nightmare. Especially difficult with the fact that you couldn’t log out and then log back in to continue your work. It has to be all done in one go whic... See more
Company replied
All reps were very helpful when I spoke to them. Only issue u had was I sent a document they requested and when I rang them months later they said they didn't receive email
Company replied
Overall a very good and quick experience. The communication could be a little bit better and more accurate but it was also my first time so I had no clue either.
Company replied
Company details
- #123 of 140 best companies in Insurance company
Written by the company
Chubb is a world leader in insurance. With operations in 54 countries and territories across the world. Chubb provides commercial and personal insurance. From personal accident and travel, supplemental health insurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight, discipline and care. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs approximately 43,000 people worldwide. Additional information can be found at: www.chubb.com.
Contact info
United Kingdom
- cx_feedback@chubb.com
- www.chubb.com
4.2
Great
3K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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It was quick from start to finish…
It was quick from start to finish excellent insurance
2 March 2026
Reply from Chubb (European Region)
Thank you for taking the time to leave a review! We're really happy to hear you had a positive experience! The Chubb CX Team
Reply from Chubb (European Region)
Thank you for taking the time to leave a review! We're really happy to hear you had a positive experience! The Chubb CX Team
Reply from Chubb (European Region)
Thank you for taking the time to leave a review! We're really happy to hear you had a positive experience! The Chubb CX Team
Reply from Chubb (European Region)
Thank you for taking the time to leave a review! We're really happy to hear you had a positive experience! The Chubb CX Team
I’m very satisfied with the service I…
I’m very satisfied with the service I received during my phone insurance claim. The team handled my claim quickly and professionally. Communication was clear and I was kept updated throughout the process. Thank you for the excellent support.
2 March 2026
Reply from Chubb (European Region)
Thank you for taking the time to leave a review! We're really happy to hear you had a positive experience! The Chubb CX Team
FRAUD-!!!!…
I exchanged a Samsung Z fold 7 and recieved a completely different phone called honor. I was meant to get a call within 72 hours from the insurance team to resolve this and I haven’t recieved nothing at all. This is Fraud I will not allow you to take a phone worth 2,000 and you give me a honor (brand I’ve never heard of ) worth 500. This is absolutely crazy no attempt to rectify the situation
2 March 2026
Reply from Chubb (European Region)
Sorry to learn you're disappointed with your replacement, we will reach out to you to discuss. The Chubb CX Team
Whats the point of insurance
The fact that I had to pay £120 for a second hand phone, and I pay £11 pound a month for years.
2 March 2026
Reply from Chubb (European Region)
Sorry to learn you're disappointed with your replacement, we will reach out to you to discuss. The Chubb CX Team
Highly Recommend, my advice take out insurance. I'm so glad I did
Very quick acting. Plus easy process. Received my phone next day.
2 March 2026
Reply from Chubb (European Region)
Thank you for taking the time to leave a review! We're really happy to hear you had a positive experience! The Chubb CX Team
He helped me lot
He helped me lot. He is very kind and helpful. He listened my case carefully and resolved very well.
2 March 2026
Reply from Chubb (European Region)
Thank you for taking the time to leave a review! We're really happy to hear you had a positive experience! The Chubb CX Team
Reply from Chubb (European Region)
Thank you for taking the time to leave a review! We're really happy to hear you had a positive experience! The Chubb CX Team
Reply from Chubb (European Region)
Thank you for taking the time to leave a review! We're really happy to hear you had a positive experience! The Chubb CX Team
Reply from Chubb (European Region)
Thank you for taking the time to leave a review! We're really happy to hear you had a positive experience! The Chubb CX Team
Reply from Chubb (European Region)
Thank you for taking the time to leave a review! We're really happy to hear you had a positive experience! The Chubb CX Team
Communication was on point
Communication was on point. The day it was stated to arrive it was right on time.
2 March 2026
Reply from Chubb (European Region)
Thank you for taking the time to leave a review! We're really happy to hear you had a positive experience! The Chubb CX Team
Problem well solved.
2 March 2026
Reply from Chubb (European Region)
Thank you for taking the time to leave a review! We're really happy to hear you had a positive experience! The Chubb CX Team
Easy claims process
16 February 2026
Reply from Chubb (European Region)
Thank you for taking the time to leave a review! We're really happy to hear you had a positive experience! The Chubb CX Team
Reply from Chubb (European Region)
Thank you for taking the time to leave a review! We're really happy to hear you had a positive experience! The Chubb CX Team
Incredibly fast service my mobile…
Incredibly fast service my mobile insurance claim was settled within just one day
2 March 2026
Reply from Chubb (European Region)
Thank you for taking the time to leave a review! We're really happy to hear you had a positive experience! The Chubb CX Team
Great service I got my phone next day.
2 March 2026
Reply from Chubb (European Region)
Thank you for taking the time to leave a review! We're really happy to hear you had a positive experience! The Chubb CX Team
Extremely poor service
Poor customer communication.
Numerous phone calls and misinformation. Delivery dates given and missed. Poor stock management and communication between departments When replacement made item received not working . Unable until the following day to rectify preordering another replacement as system down.
Process needs to be simplified. Next time will save monthly payments and pay for a replacement when needed. To date situation still unresolved awaiting 2nd replacement.
19 February 2026
Reply from Chubb (European Region)
Sorry to learn you're disappointed with your replacement, we will reach out to you to discuss. The Chubb CX Team
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