Churnet Valley Garden Furniture Ltd Reviews 

243
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the wood and the sturdy construction of their various garden buildings and outdoor furniture. People also appreciate the prompt delivery services and friendly staff who ensure smooth ordering and professional setup experiences. Though some reviewers were not happy with occasional minor damages, missing parts, or delayed communication upon delivery. Consumers mentioned specific challenges regarding assembly difficulties, unaligned holes, or thin roofing materials that required extra fixes. A small group of buyers also felt disappointed when products arrived with defects that did not match their expectations.

What people talk about most

Product

Customers had positive experiences with product, noting that items are well constructed, made from quality... See more

Quality

Users describe positive interactions with quality, highlighting that items are well constructed from solid... See more

Delivery service

Clients share positive opinions on delivery service, highlighting prompt and speedy arrivals as well as... See more

Staff

Reviewers mention positive feedback about staff, highlighting that everyone is very helpful, professional,... See more

Price

Customers consistently note positive experiences with price, highlighting very reasonable costs for superior... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We are absolutely over the moon with our corner Summerhouse. It was fitted by John and Sergei who were both extremely friendly and skilled. We found the price to be reasonable compared to other compet... See more

Rated 5 out of 5 stars

Really good looking, sturdy Chatsworth summerhouse. Got a good deal with free installation thanks to the August sale. Constructed by the friendly and efficient team of James and Harvey, and now look... See more

Rated 5 out of 5 stars

Simple ordering process, our order arrived on time expertly packed. When we alerted the customer team that the assembly instructions and fittings were missing they were sent by post the same day. Wo... See more

Rated 5 out of 5 stars

I ordered a log store to replace my previous one. Excellent communication throughout and delivered in a timely manner. Unfortunately there was some damage to the rear panel which had clearly happened... See more


Company details

  1. #40 of 77 best companies in Furniture Manufacturer

Written by the company

We are a family business operating in the Staffordshire Moorlands, where we have a workshop from which we produce high quality wooden garden furniture and structures. We have over 45 years of combined experience in carpentry, which we have merged with engineering precision and a flair for design to create uniquely beautiful, functional and sturdy furniture. We pride ourselves on customer satisfaction, and it’s a job that we enjoy so every effort is put in to ensure an excellent product.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

243 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.7

All reviews

(243)

55 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

quality product

quality product, easy to use web site, quick well packaged delivery, little self construct, easy to understand instructions.

28 April 2025
Churnet Valley Garden Furniture Ltd logo

Reply from Churnet Valley Garden Furniture Ltd

Thank you for your detailed review, it's very kind of you to share your experience

Rated 4 out of 5 stars

I’m a repeat purchaser of their garden…

I’m a repeat purchaser of their garden furniture which I’ve generally found to be robust and fit for purpose. I don’t give a 6 star rating as this bench came with missing pieces which I had to wait to be delivered again. Which they were and we can now use the item as intended.

16 April 2025
Churnet Valley Garden Furniture Ltd logo

Reply from Churnet Valley Garden Furniture Ltd

Thank you for your continued support – we truly appreciate you coming back to us! We're really sorry about the missing parts and the delay, but we're glad to hear everything is now sorted and the bench is in use. Your feedback helps us improve – thank you again!

Rated 5 out of 5 stars

Good quality product

Good quality product, well made and easy to assemble. Quick delivery, thanks.

23 April 2025
Churnet Valley Garden Furniture Ltd logo

Reply from Churnet Valley Garden Furniture Ltd

Thank you for your review!

Rated 5 out of 5 stars

Great all round!

Excellent quality, great value for money, easy to assemble and arrived quickly, as well as packed well for transport, would recommend!

24 April 2025
Churnet Valley Garden Furniture Ltd logo

Reply from Churnet Valley Garden Furniture Ltd

Thank you for your review, it is much appreciated! We hope you are enjoying your CVGF product!

Rated 5 out of 5 stars

Had a Four seasons garden room with…

Had a Four seasons garden room with decking and an Antoinette garden swing delivered and installed. The installer Ian was so professional, I thought he would have somebody working with him. The quality of the products was very good , Finished off properly with a light sanding. Would definitely use this company again, Nearly forgot the sales director Pete, Very knowledgeable on products and went the extra mile to keep us updated on all aspects. The delivery team kept me updated on delivery days with email and phone calls.

30 April 2025
Unprompted review
Churnet Valley Garden Furniture Ltd logo

Reply from Churnet Valley Garden Furniture Ltd

We absolutely loved reading your review! It's wonderful to know your Four Seasons garden room and swing are everything you hoped for. We'll be sure to pass on your compliments to Ian for his amazing work and to Pete for his excellent support. Hearing that you'd use our company again is the highest praise we could receive. Thank you so much!

Rated 5 out of 5 stars

Magical Play Cottage

I had a vision and Churnet Valley Garden Furniture made it into reality!!!! I approached the planning team, shall we say with a "very rough" idea of a Play Cottage. The team were absolutely fabulous, they offered their expertise and recommendations,I'm super impressed by their commitment and undoubtedly, going that extra mile or ten!!! The product itself is of the highest of qualities on the market,( none of this pre-made rubbish,where the holes don't correspond etc etc). It is stunning and unquestionably constructed for longevity. Communication throughout was first class. Delivery was prompt and efficient,despite me not having a favourable entrance route to our garden,it was both speedy and professional, cheers guys!! I'd like to add a very personal thank you to you Pete, you've made my little boy a beyond perfect sanctuary,he now has his own "little piece of paradise",which he will inevitably spend hours of pleasure in. He's delighted. THANK YOU THANK YOU X

4 April 2025
Unprompted review
Churnet Valley Garden Furniture Ltd logo

Reply from Churnet Valley Garden Furniture Ltd

Wow, what an amazing review! We're absolutely thrilled we could bring your vision for a play cottage to life and create such a special space for your son. It means the world to us to hear how happy you both are. Thanks for choosing Churnet Valley!

Rated 5 out of 5 stars

Great service

Great service, good quality shed, delivered in 8 weeks as we requested as our garden wasn't ready straight away. James & Damo were brilliant, really polite, great with our dog who loved them haha & the shed was up in no time. Would recommend this company 👌

28 March 2025
Unprompted review
Churnet Valley Garden Furniture Ltd logo

Reply from Churnet Valley Garden Furniture Ltd

Fantastic to hear! We're so glad you're happy with your new shed and our service. It's great that James & Damo made the delivery and installation so smooth (and befriended your dog!). Thanks for the recommendation!

Rated 5 out of 5 stars

No problems

Good garden furniture.
Delivery fine.
No problems.

14 April 2025
Churnet Valley Garden Furniture Ltd logo

Reply from Churnet Valley Garden Furniture Ltd

Thank you very much for taking the time to leave a review, we are happy to hear you had no problems. Thank you for choosing CVGF!

Rated 5 out of 5 stars

Excellent Coffee Table

Excellent product that arrived within a couple of days of placing the order. Relatively easy to assemble. Requires pre-drilling holes to attach the legs and support struts.
Have ordered before from Churnet Valley and would do so again.

7 April 2025
Rated 5 out of 5 stars

Excellent value, good solid construction

Prompt, efficient processing of order. Rose arches well constructed as described, sturdy and easy assembly. Good value.

Also, bought a Churnet Valley wood store and 2 seater arbour supplied via Oak World. Both items excellent value - sturdy construction and easy assembly. Would recommend. These are not the cheaper, flimsy garden furniture items that are advertised.

26 March 2025
Rated 4 out of 5 stars

Sturdy Trough

Good quality but surprised there were open slats in the base. Delivery could have been better as it was left on a pallette in the middle of the driveway.Pallette could not be taken away apparently so now we have to somehow break it up and dispose of it. It isn't useful to anyone as painted bright blue and broken in places.

26 March 2025

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