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Rated 1 out of 5 stars

I have Ordered an RDA, it cames Defective. There is a bendage on the postdeck, because of this there is a little gap between the glas and the Postdeck section. in this condition this RDA is abs... See more

Rated 5 out of 5 stars

First time purchase from this company and not a bad one. My order only took 8 days from China during the Christmas period. The price of my Pulse AIO kit was unmatchable anywhere else in the world! (... See more

Rated 5 out of 5 stars

Placed many orders now with no issues at all. Highly recommended. Delivery usually within 6-8 days but I reckon that depends on your local carrier but still 6-8 days is pretty good considering the b... See more

Rated 3 out of 5 stars

I bought a mod starter kit with 2 tanks and some accessories. Had some problems, a missing (pre-order) item, even if I check out box: "do not send until item is available". Pre-order had to be availab... See more

3.3

Average

TrustScore 3.5 out of 5

424 reviews

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3.3

All reviews

(424)

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good Shop

Good Shop, Authentic Products
Top prices.
Absolutly no Problems, very good Service.
 Very fast shipping and customer service. I will buy again more products for sure.

27 April 2018
Unprompted review
Rated 5 out of 5 stars

Me + Cigabuy= It's a friendly relationship!

I've been a buyer for nearly 4 years at Cigabuy.
I really enjoy this website because it has a huge selection, a reliable store, and helpful customer service. I buy 99% of everything here. There are always good discount products. And the latest products can be found.
regards:
BlackTower
from Hungary

24 April 2018
Unprompted review
Rated 5 out of 5 stars

Cigabuy,Nice store!

I purchased several goods from this webstore, everythink were clear from order till shipping.Good service-fast delivery, a lot of promo codes for discounts.What else need?

11 April 2018
Unprompted review
Rated 1 out of 5 stars

My 3 orders on cigabuy.com

I made 3 orders with cigabuy.com

1. Order from EU-Warehouse (best experience):
"Shipping" after 14h but it wasn't shipped at all. The parcel was announced to DHL but they didn't brought it to the post office in 4 days. So 4-5 days till they shipped it.
The items were okay.

2. Order from China (bad experience):
Sent out with "DHL Paket" from China, should have been without TAX but I got a letter from my post office to get the parcel from the customs.
Got there and the parcel was sent back to china.
The customer service didn't want to help even though they said there wont be tax.

3. Order from China (Scam):
This was the worst one. I paid with PayPal and the money was taken from my account, but on their page it still said "Pending". I contacted the customer support again, but they didnt read my message at all and just said I should pay my order. Next day I again contacted the customer service and they told me that the payment was "on hold" by PayPal. So I contacted PayPal and they said the order was done.
Since then the customer service always responds with "The payment is "on hold" please wait".

This was 1 week ago and I still dont have my payment back or the product got shipped.
I will let you now if something changes there.

21 March 2018
Unprompted review
Rated 5 out of 5 stars

Safe and trustable place to order!

Cigabuy is definitely the best ordering site i have ever tried. Paying with PayPal is very easy, quick and safe. Ypu get warranty for your purchased goods too with free shipping. They also have a EU warehouse.

6 February 2018
Unprompted review
Rated 5 out of 5 stars

Top Shop

Good Shop, Authentic Products.
Very fast delivery.
Top prices.
Absolutly no Problems, very good Service.

2 February 2018
Unprompted review
Rated 5 out of 5 stars

all products supplied with Authentic …

all products supplied with Authentic specified in the title is really authentic brands.. loving the great discounts they have to offer and also all their products.. never had any issues with them before and will continue to buy from them! love this website to the maxxx!!

had some clarifications and emailed them through the website and had a response in just 2 days! i’m happy that i can at least get some response from any supplier/seller. but if they can upgrade their response time within a day, these guys will be the top suppliers! :)

thanks again cigabuy for your great offers and efforts!

p/s: i’ve posted some comments from my facebook account so you can view items i’ve purchased with pictures attached so you know that i’m a genuine customer! happy shopping all

31 January 2018
Unprompted review
Rated 5 out of 5 stars

I prefer the company of "cigabuy"

I prefer the company of "cigabuy", because it handles only authentic vapeo products and good prices, good messaging and the complete products arrive and I am sure that because I already made 3 purchases and will continue aciendo, no doubt is a company would.
Attentively: Miguel A. Salazar Lagunes.

15 January 2018
Unprompted review
Rated 1 out of 5 stars

Don't order at Cigabuy!!

I've ordered an e-cigarette of the brand Aspire.
After about one and a half week it showed up at European customs where it stayed for several weeks. At some point the package was supposedly delivered, though the package never showed up nor was there a failed delivery receipt to pick up the package at the local post office. Rather, the tracking options showed the package was returned to the sender.
Cigabuy remains saying the package is underway even though it still didn't arrive about 4 months later.
They don't want to give refunds if i can't give a failed delivery message. It's not possible to provide such a message since the postal service says to never have had the package to begin with.
I'm trying to get a refund which they won't give. They even mentioned it would have been delivered by now which it obviously hasn't.
This is the only time ever some webshop did not deliver a package that had been paid for.
Customer service is very unhelpful too as they put the responsibility for finding out where the package is at the customer (me). This even though the postal office says that only the vendor is able to place package retrieval orders!

I recommend never to order at this shop as it is neither trustworthy nor provides any support in retrieving either your money our the package.

16 December 2017
Unprompted review
Rated 5 out of 5 stars

I love this website

I love this website , I'm using it for long time now and I recommended to my friends too.

I will continually use it if nothing changes to worse.

9 November 2017
Unprompted review
Rated 5 out of 5 stars

I have not had any problems

I have not had any problems, I have always "ordered" by DHLexpress, which is a little expensive, the product came at least always in 3-5 workdays, so far I was always satisfied and it is original goods, accordingly not always the price hit, but still recommend

21 September 2017
Unprompted review

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