Incredible customer service from the beginning to end, Matt took care of us so well from organising our requests for various fabric samples, to the ordering and making sure everything went well with d... See more
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Easy ordering experience. Matt clarified a query on the chair with Artek for us and kept us posted on delivery timescales. The chair was delivered ahead of schedule by courier, after Matt had checked... See more
Having recently moved to London, I desperately needed some dining chairs for my family. I purchased 4 Kartell Masters chairs but it would take about 3-4 weeks to arrive. I wrote to Matt and asked what... See more
Excellent and friendly service from first enquiry and contact. Matt kept me up to date with delivery timescales. The Audo marble coffee table was delivered in perfect condition. The delivery guys help... See more
Company details
Written by the company
Buy once, keep forever modern furniture and lighting Family-owned, independent retailer of Vitra, Hay, Flos, Carl Hansen, Fritz Hansen, SCP, Foscarini, String Shelving, &Tradition, Ercol, L.Ercolani and many more. Est 2004.
Contact info
The Perch, Spa Bottom Farm, Haggs Road, Follifoot, HG3 1EQ, Harrogate, United Kingdom
- 01423524777
- matthew@cimmermann.co.uk
- www.cimmermann.uk
Quick and accurate communications
Quick and accurate communications
Items arrived on time and undamaged
7 March 2023
Excellent service.
28 February 2023
Customer support responsible and…
Customer support responsible and helpful
I found their customer support responsible and helpful. It took me 2 weeks to wait for stocking. The customer support contacted me first and gave me a clear time line. When order was ready to dispatch, Customer support arranged it very quickly.
22 January 2023
Great company
Always great communications and excellent service. Has bought multiple pieces from them and never any issues.
16 February 2023
Very helpful!
26 January 2023
Impeccable customer service
9 February 2023
Brilliant service
1 February 2023
Good service and punctual
Good service and punctual. I bought my Vitra petite potence via Cimmermann. They had a very clear communication and managed my expectations on the lead time. Which is very important for a customer. Please support the small business!
25 January 2023
Kept well informed about delivery…
Kept well informed about delivery details arrived on time in perfect condition 😊
17 January 2023
Excellent experience
Good communication once order placed and very quick delivery when item was back in stock.
Excellent service
11 January 2023
excellence
effortless ordering & delightful delivery in due course (with full advise about lengthy lead time) thank you! happy customer
13 January 2023
Excellent service
We purchased two pendant lights from Cimmermann. They arrived pretty quickly given the time of the year (around Christmas). Overall an excellent service including communication.
6 January 2023
Case Robin Day chair
We placed our first order with Cimmermann after searching for a specific item at the best price. We were a little hesitant as the price was so much better than elsewhere - it almost seemed like there must be a catch. Well, no catch, no compromises, just fantastic value and excellent customer services too. Our queries were answered immediately, the customer service response was friendly, informative and prompt. The delivery arrived in half the time quoted and we were kept updated every step of the way. All in all an excellent experience, which is really important with any purchase but especially when you’re buying something you’ve saved for. Thank you, we will definitely buy from you again once the piggy bank has filled back up 😊.
18 January 2023
Unprompted review
Sensible, great approach to customer service
Sensible, polite and mature approach. Friendly combined with being commercial
13 January 2023
Great customer service
Great customer service, kept me informed of order status / delivery time. Product arrived promptly and was well packed/ protected for shipping.
11 January 2023
Very happy with customer service and…
Very happy with customer service and delivery, would shop here again.
8 January 2023
Incredible service at Cimmermann
Just used Cimmermann for the first time.
Absolutely spectacular from start to finish - best price, fast and kind communication, and finally a white glove delivery ahead of schedule - were all outstanding. Highly recommend it and will most definitely use it again.
9 January 2023
Unprompted review
Struggled to get this particular light…
Struggled to get this particular light fixture from local stores. Though we had a while to wait (from Italy) we were kept updated on its progress and delivered and know up and working 👍😄
17 December 2022
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