Cisdem Inc. Reviews 267

I had a tech issue when trying to install and use their software, I emailed the company and they helped me solve the problem incredibly quickly. They replied to each email within minutes, diagnosed the issue and gave me advice on how to fix it. Software now running smoothly.

I took out a subscription to a software package that worked well, but after a couple of years I had no further use for it. Unfortunately I overlooked cancelling my subscription before the due date and the payment was made automatically. My mistake, but I felt it was worth asking Cisdem support if this could be refunded given that I hadn't used the software for some time. They came came right back to me within a day saying that they were issuing a refund. Thank you Cisdem, it is rare to find this level of integrity in business today.

Cisdem was very responsive when I required a new license due to computer upgrade. The software has also worked flawless across generations of operating systems.

I purchased a copy of Cisdem PdfMaster in 2022 as part of a bundlehunt bundle. Great program! I recently tried to reinstall the program and my licence code would not work. This is not unusual for bundle hunt software when a new version is released and is a disappointing aspect of their software bundles (Not bundlehunt's fault). Hoping for the best I sent a quick email to Cisdem requesting help. Not only did they reply within minutes but they provided advice and a direct link to the latest version of their software which accepted my licence code. Usually in this situation software companies just offer you a discount to upgrade to their latest version and refuse to support previous versions which means your licence lasts a year if you're lucky! Cisdem was such a refreshing company that actually has outstanding customer service that solved my problem immediately. Cisdem now has me as a customer for life. Thanks so much Joey and Cisdem! Great product and great company!

The service was very quick and effective

I’m in the process of switching MacBooks and reached out to the support team to ask how to deactivate the software on my old MacBook so that I could activate on my new MacBook. This was around 7:30pm Eastern Time. Within a couple hours I received a response telling me that my serial number had been released which allowed me to assign it to my new MacBook. A couple minutes later, it was done! Thank you so much for the very quick response. I really appreciate it!

My license key didn't work after installing PDF converter on a new computer,send an email and it was fixed within hours.Top Top

Thank you for your swift response to my request.

The Cisdem Video Converter has performed reliably for the past year but the computer it was originally installed on had crashed & I contacted support for help with the license transfer to the new comp. I am very pleased with the near immediate response and quality support I received resolving this issue.

Super and Quick service 👍
My best recommendations

The CISDEM support team is great to work with. If there is any kind of minor blip in using the product, shoot them an e-mail, describe the issue and they promptly and politely get right back to you and help you resolve the issue. Their product is great! Their customer service after purchase is not matched by any other software company I have ever used. Highly recommended!!!

My problem was solved extremely quickly, and communication was great!

I was very satisfied with the service. Everything was handled professionally, quickly, and with great attention to detail. I would definitely recommend it to others

Unusual one this....but very happy. Not happy about an automatic renewal, which I didn't authorise/wasn't made aware of. Emailed support and within half a day they'd politely replied to say that they'd canceled the autorenewal and had refunded my paypal account. I check out my account an lo and behold teh full refund was there. Clearly a very professional organisation who genuinely look after their customers.

This was the most hassle-free experience.
Needed to activate my lifetime license after a getting a new iMac... i just has to send a quick note to "support" and they responded soo FAST!
They switched my code to work om my new computer,
Polite. No Fuss.
Thanks Cisdem....(Duplicate Finder: )
I never regreted buying your product, very worth it.

Excellent communication, Fast service, very knowledgeable about the system and how to solve and work around an issue that only the developer could fix. My hardware was unique.