Cisdem Inc. Reviews 267

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 138 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional customer service, praising the staff for their helpfulness, professionalism, and positive attitude, which makes interactions pleasant and productive. Many people appreciate the personalized and understanding approach, noting that the service provided is often described as excellent, efficient, and easy. Reviewers are particularly impressed with the quick response times and the smooth user experience, often receiving prompt and polite assistance that resolves issues effectively. Conversely, a small portion of people felt dissatisfied with the customer support, mentioning that they submitted refund requests and received no reply, confirmation, or updates, leading to a feeling of being ignored.

What people talk about most

Response time

People report positive experiences with response times, with many reviewers highlighting the quick and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting its excellence, speed,... See more

Staff

Customers had positive experiences with staff, consistently praising their excellent, fast, and friendly... See more

Service

Reviewers consistently express high satisfaction with the service, often describing it as excellent, great,... See more

Product

Users describe positive interactions with product, with many reviewers finding the products solid, great, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Unusual one this....but very happy. Not happy about an automatic renewal, which I didn't authorise/wasn't made aware of. Emailed support and within half a day they'd politely replied to say that they'... See more

Rated 5 out of 5 stars

The fact that I have a lifetime licence should indicate how happy I am with the level of service I receive from Cisdem. I experienced a problem and reported it to Joey on June 26. He provided a ded... See more

Rated 5 out of 5 stars

This was the most hassle-free experience. Needed to activate my lifetime license after a getting a new iMac... i just has to send a quick note to "support" and they responded soo FAST! They... See more

Rated 5 out of 5 stars

I’m in the process of switching MacBooks and reached out to the support team to ask how to deactivate the software on my old MacBook so that I could activate on my new MacBook. This was around 7:30pm... See more


Company details

  1. Software company

Written by the company

We are Cisdem, a dynamic group composed of sophisticated software engineers and tech enthusiasts. Our mission is to develop software that is innovative, easy-to-use and budget friendly. Since 2014, we have created multiple innovative and high-efficient software in the fields of Utility Tools, Multimedia Studio, and Document Solutions. Cisdem Apps, known for simple and user-oriented design, have been used by individual and business users in more than 160 countries. We put enormous efforts on R&D and undertake active upgrade & maintenance to make sure our IT solutions fully meet our clients’ needs and always update to date. We do hope that our apps saved your time, money and efforts - be it removing duplicate files, locking apps/websites, managing Mac Contacts, recovering your lost data, downloading and converting videos, DVD burning, editing or converting PDF files, etc. Ultimately, our goal continues to be, providing flexible, cost effective tools that make life easier and workflow smoother.


Contact info

4.8

Excellent

TrustScore 5 out of 5

267 reviews

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Replied to 75% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Speed and Competency of Service

I have requested help regarding my software activation several times over the years. I purchased a lifetime license, and they often update the software. When I have had difficulty activiating the new software, the agents have resoponded quickly and competently to solve the issue.

10 April 2025
Unprompted review
Rated 5 out of 5 stars

License update

License update: I had purchased ContactsMate software from Cisdem years ago for a laptop I no longer use. When I wanted to manage a new list of contacts and remembered ContactsMate, I found my license was outdated. I contacted customer service, and within 24 hours, had an updated license! I find ContactsMate to be more intuitive and effective than the builtin Contacts app. Thanks!

8 April 2025
Unprompted review
Rated 5 out of 5 stars

Fixed my issue right away!

I emailed my request late in day. The team executed it late evening outside of normal business hours. Super helpful to get me back on track by blocking my social media addiction.

6 April 2025
Unprompted review
Rated 5 out of 5 stars

Exceeded All AI Tools Tested

I tried many ai’s to be able to convert a table (not standard format) to excel including the excel tool and Cisdem’s PDF converter far outperformed all of them. Many looked good until I double checked their accuracy. This one was fab. A huge time saver worth every penny.

1 April 2025
Unprompted review
Rated 5 out of 5 stars

The best PDF compressor

Amazing customer service and a very useful program. I've used this for years, and I appreciate that there is the option to pay a one time fee to purchase the software instead of a subscription like many others. I emailed about an issue I was having with my purchase code, and received a very prompt response and resolution.

27 March 2025
Unprompted review
Rated 5 out of 5 stars

After testing various offline…

After testing various offline applications for file format conversion, particularly from PDF to EPUB, Cisderm’s application is by far the simplest and most effective. The customer service is responsive, friendly, and highly efficient.

24 February 2025
Unprompted review
Rated 5 out of 5 stars

Superb service

I asked for help with my licence key, using the email address provided, and they responded within a few hours and resolved my issue fully. What more could you ask for?

9 January 2025
Unprompted review
Rated 5 out of 5 stars

Love it..

Love it... it is easy to use and very effective.
Finds the duplicates and gets rid of them safely while giving you 100% control over the files that you want to delete.
Highly recommended.

30 September 2024
Unprompted review

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