City Chic Reviews 

328
TrustScore 2.5 out of 5

2.3

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Rated 1 out of 5 stars

First and last time I will ever shop here. Was refused a refund and the "sales" assistant pointed to a small typed message on the countertop outlining "conditions" There are hundreds of more tra... See more

Rated 1 out of 5 stars

I purchased a few dresses from City chic and noticed that the material listed on their website didn't match the material dress that I actually received. I immediately messaged City Chic to let t... See more

Rated 1 out of 5 stars

Bought the item online in New Zealand but apparently have to pay to send returns to Australia.. the item looked nothing like it did online nor what the description was either. The staff seem quite unm... See more

Company replied

Rated 5 out of 5 stars

I made a purchase at the Greenhills store (East Maitland, NSW). I paid full price for a beautiful dress. The next evening, I was looking at their website & found that my dress was now 1/2 price. I con... See more

Company details

  1. Clothing Shop
  2. Lingerie shop
  3. Plus Size Clothing Shop
  4. Shoe shop
  5. Ladies' clothes shop

About City Chic

Written by the company


City Chic embodies a Bold, Sexy, Glam and Chic lifestyle! Discover all the latest fashion in one place with this curated collection of fresh arrivals, designed to elevate your wardrobe to new heights. Our selection features beautifully tailored silhouettes that are designed to accentuate your every curve, ensuring a perfect fit that'll have you looking (and feeling) your best! City Chic is an internationally recognised brand with over 80 store locations across Australia and New Zealand and is dedicated to leading a world of curves through fearless fashion in sizes 12-24.


New In Dresses Shoes Lingerie sale

Contact info

2.3

Poor

TrustScore 2.5 out of 5

328 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.3

All reviews

(328)

43 reviews in the last 12 months

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Rated 1 out of 5 stars

Don't ever sign up for emails from this…

Don't ever sign up for emails from this company. I did 9 years ago and no matter how many times you unsubscribe, no matter how many times you speak to someone you will never, ever get off their mailing list. Truly an invasion of privacy,.

So further to the response from City Chic, August 1st, I have received another email sayer missed you, here's a $50 voucher. So don't believe that you will not receive any further emails.

20 July 2024
Unprompted review
City Chic logo

Reply from City Chic

Hi Jo, thank you for taking the time to provide us with your feedback. We're so sorry to hear this has been your experience, we will have your request actioned. If we can be of any further assistance please don't hesitate to let us know. - City Chic Team.

Rated 5 out of 5 stars

They are friendly and helpful they make…

They are friendly and helpful they make you feel like your special there is alot of variety and the cloths are well made and last for long time. They are reasonably priced and I would recommend them to anyone

17 July 2024
Unprompted review
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Reply from City Chic

Hi Patricia, thank you for taking the time to share this positive feedback with us! This is so lovely to hear! - City Chic Team

Rated 3 out of 5 stars

Let me just start by saying I love…

Let me just start by saying I love their products, It’s their on line & delivery services that have lost them stars as it has seriously changed over the last few months. There is zero information on their website on tracking where they once used to supply & their delivery service ignore messages to contact. Definitely makes me rethink purchasing.

12 July 2024
Unprompted review
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Reply from City Chic

Hi Michelle, thank you for taking the time to provide us with your feedback. We will be sure to pass this on to the relevant department - City Chic Team.

Rated 5 out of 5 stars

Happy 😃

City Chic thank you for making myself feel beautiful with your amazing collection of jeans,dresses,tops,underwear, and shoes and affordable when on a budget 😊

14 September 2023
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Reply from City Chic

Hi Carrianne, thank you for taking the time to provide us with your positive feedback! <3 City Chic Team

Rated 1 out of 5 stars

Ordered two pair of jeans and I can’t…

Ordered two pair of jeans and I can’t believe how awful the quality is, they don’t even feel like real denim lmfao can get better quality jeans from Shein

11 June 2024
Unprompted review
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Reply from City Chic

Hi Martine, thank you for taking the time to provide us with your feedback. I am so sorry to hear this was your experience. I would love to look into this further with you and to do so I have sent you an email. I look forward to assisting you! - City Chic Team

Rated 1 out of 5 stars

Discount codes do not work-sneaky marketing practices

Most of my previous experiences with City Chic have been excellent however the latest was rather disappointing and deceptive in terms of marketing. I’ve been a loyal customer of their clothing for years but when I tried purchasing and using their discount codes emailed to me they never work. When I asked their AI assistant I was told the codes only work that day. One day or a few hours only! How disappointing. I couldn’t see the time anywhere on the promotion email either. This needs to be made clearer as the promotions are not as great as marketing makes out. I’m sure City Chic is not the only company to use deceptive marketing but I am disappointed.

9 June 2024
Unprompted review
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Reply from City Chic

Hi Rachel! Thank you for taking the time to provide us with your feedback. I am so sorry to hear this has been your experience, it does sound rather concerning to us as we don't have AI assistants. I would love to look into this further with you and ensure you're able to use your discount code. I have emailed you to accommodate this. - City Chic Team

Rated 5 out of 5 stars

Kimberley at City Chic Marion Adelaide…

Kimberley at City Chic Marion Adelaide was my hero today. Semi formal last minute outfit needed and she was on it. After going to 2 others, can highly recommend Marion! 2 outfits and very happy. Thanks Kimberley.

23 March 2024
Unprompted review
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Reply from City Chic

Hi Jenny! Thank you for taking the time to share your feedback. We're so happy to hear this was your in-store experience. We look forward to seeing you again soon! - City Chic Team

Rated 1 out of 5 stars

They have misleading advertisements…

They have misleading advertisements claiming additional 50% off sale items in cart, then state that the price is the final price.
Very confusing and misleading.

28 December 2023
Unprompted review
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Reply from City Chic

Hi Liv! We are so sorry if there's been confusion with our 50% sale as this was not our intention. We have reached out to you urgently to assist you. CC xx

Rated 1 out of 5 stars

Sent my package to someone in Avon

Sent my package to someone in Avon, Indiana when the order clearly had my correct address on it. Not impressed.

14 November 2023
Unprompted review
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Reply from City Chic

Hi Kara! We're so sorry to hear this has been your experience, this is not the experience we wish for our customers. We have emailed you to gather further information and assist you accordingly! CC xx

Rated 5 out of 5 stars

Online store City Chick

My wife shops online for +size outfits n underwear..I also like the look of there lingerie line sexy outfits.

20 December 2022
Unprompted review
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Reply from City Chic

Hi Ngere, we're so happy to hear this positive feedback! CC xx

Rated 3 out of 5 stars

Love the easy ordering service.

Love the easy ordering service.
But is expensive and a little difficult to make a return.
Fantastic clothing selection available.

15 September 2023
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Reply from City Chic

Hi there, We're thrilled to hear you find the ordering to be a seamless experience! In regards to initiating a return, please don't hesitate to reach out to our Customer Experience Team if we can be of any assistance. CC xx

Rated 5 out of 5 stars

Friendliest staff

Easy ordering. Fast delivery. Easy returns and your retail staff in your physical shops are the friendliest and most helpful I've come across.
Oh the prices are great.

1 September 2023
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Reply from City Chic

Hi Cory, we're delighted to hear you enjoy both the online and in-store shopping experience with us! This is the service we strive to provide our customers! CC xx

Rated 5 out of 5 stars

I Barb Jobson

I Barb Jobson, bought for my daughter laurel-anne, she said it arrived well and she loved it, she does buy from you herself

8 September 2023
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Reply from City Chic

Hi Barb, we're so thrilled to hear this positive feedback! CC xx

Rated 5 out of 5 stars

One stop shop

I love that citychic has my size. Good quality and vibrant clothing. I only shop for clothing here. Delivery is quick and have never had any issues.

16 October 2023
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Reply from City Chic

Hi Dee, we're so happy to hear you have enjoyed your experiences while shopping with us! CC xx

Rated 4 out of 5 stars

Sizing on shoes is not great

The ordering and delivery was good but unfortunately the shoes supplied as a size 13 are really only a size 12 and therefore not useable to me.

5 September 2023
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Reply from City Chic

Hi Joanne, we're so sorry to hear they weren't the perfect fit! If we can be of any assistance in initiating a return or finding the correct size for you please don't hesitate to reach out to our amazing customer experience team! CC xx

Rated 5 out of 5 stars

Delivery was prompt

Delivery was prompt and the clothes a perfect fit and true to size….

1 October 2023
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Reply from City Chic

Hi Janet, we're thrilled to hear you love your new items! CC xx

Rated 5 out of 5 stars

Great experience

Staff instore were awesome. Made it easy to go home and order online. Would’ve bought in store if they had the range of fancy dresses.

3 September 2023
City Chic logo

Reply from City Chic

Hi there, we're delighted to hear you had an amazing experience in-store! This is the experience we strive to provide our customers! CC xx

Rated 5 out of 5 stars

So easy

Easy to order online and quick to be received. Sizes as expected and great quality garments.

25 September 2023
City Chic logo

Reply from City Chic

Hi Cath, we're delighted to hear you have had a seamless experience while shopping with us! CC xx

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