Not only does Clair de Lune sell amazing products - one of their beatiful baby quilts has bedn a much loved family heirloom for over 30yrs - but their team are exceptional. I reached out to them askin... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Ordered a Moses basket and stand. When assembled the basket was a bit too big for the mattress which was a shame. Called customer services - friendly person in the UK picked up on the first ring!!!... See more
Company replied
ROBYN was amazzing....sorted out my missing item i purchased from Robert Dyas....who are the worst ive ever come across. Should have purchased from yourselves directly....politeness empathy, and proff... See more
Company replied
Excellent customer service. Received a damaged cot that was delivered by Evri. Applied for a refund through the tesco market place but received no reply,so emailed clair de lune directly. Received a r... See more
Company replied
Company details
Written by the company
With over 80 years of experience as a family business Clair de Lune proudly remains the trusted choice for new parents and their little ones. Our commitment to British design and sustainability ensures that each of our products is crafted with care, providing the very best start in life. From beautifully designed Moses baskets, blankets, and accessories to cot beds and all your baby essentials, we offer everything you need to create the perfect sleep space. Our award-winning organic range, made with natural materials, is perfect for parents who value eco-friendly options. At Clair de Lune, we are dedicated to helping parents create a safe, stylish, and cosy environment for their little ones.
Contact info
Shentonfield Road, M22 4RW, Wythenshawe, Greater Manchester, United Kingdom
- sales@clair-de-lune.co.uk
- www.clair-de-lune.co.uk
4.5
Excellent
603 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Great customer support and communication!
One if the items i recieved was incorrect, however, customer service truly assisted me and even told me to keep the incorrect item and they will send the correct one to my house. Greatly appreciate your support and quick replies! I would definitely recommend Clair de lune!
15 April 2026
Unprompted review
Reply from Clair de Lune
Hello Habiba,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Excellent customer service
Easy to order, quick response to query and very polite communication
9 April 2026
Unprompted review
Reply from Clair de Lune
Hello Anon,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Great customer service
There was difficulty with my order due to the courier service, but the customer service I had from Clair De Lune was great. When I received my package everything was exactly as expected.
20 March 2026
Unprompted review
Reply from Clair de Lune
Hello Miss Wise,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Great experience
Great experience. I contacted customer service to ask if they sold some spare parts for our moses basket stand, which admittedly I expected to have to buy a whole new stand for. Rebecca was very friendly and helpful and offered to send us the spare parts free of charge. Would definitely recommend this company.
2 April 2026
Unprompted review
Reply from Clair de Lune
Hello R W
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
I accidentally ordered a cover
I accidentally ordered a cover, thinking it was a moses basket and requested a refund. I got a quick response and the issue was sorted out and a refund processed
25 March 2026
Unprompted review
Reply from Clair de Lune
Hello Rhyanne,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Fab service
Really helpful, quick response and great customer service. I would definitely recommend Clair de Lune!
18 March 2026
Unprompted review
Reply from Clair de Lune
Hello Hayleigh,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Excellent customer service!
I received excellent customer service from Clair de Lune. I ordered a cot-top changing tray, but when assembling it, the allen key and screws were defective and got stuck in one of the wooden parts. I contacted Clair de Lune for a replacement part, and they went above and beyond by sending me a brand-new product without needing me to return the faulty one. The replacement arrived within a couple of days, and the staff were friendly and very responsive. Since then, I’ve purchased additional items from them, including a pram mattress protector and sheets, and have been just as impressed. Highly recommended!
17 February 2026
Unprompted review
Reply from Clair de Lune
Hello Alexis,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Friendly and helpful customer service
Customer service have been very helpful in resolving queries I had about my moses basket and stand, including sending out new screws for the canopy / hood for the moses basket. Thank you to Robyn in particular.
16 March 2026
Unprompted review
Reply from Clair de Lune
Hello Emily,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
I needed some replacement screws and…
I needed some replacement screws and the team were really helpful and quick to respond so I was very happy.
13 March 2026
Unprompted review
Reply from Clair de Lune
Hello Hannah,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Great service!
A Clair de Lune Moses basket was handed down to me. The rocking stand had the basket supporting straps missing as well as the rocking stoppers. I contacted customer service and they sent immediately the replacement parts. The basket is now safe for our little Eloise. Thanks for a great service!
6 March 2026
Unprompted review
Reply from Clair de Lune
Hello Frederique,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Great customer service
Quick delivery , quick response to any questions.
22 February 2026
Unprompted review
Reply from Clair de Lune
Hello Angela,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Reply from Clair de Lune
Hello Alicia,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
High quality products, impeccable customer support when needed. Fully recommend Clair de Lune to anyone
Impeccable customer support when seeking replacement straps. Timely response and sent within 24 hours. 6 in 1 highchair is an excellent, high quality product, very happy with this purchase.
26 February 2026
Unprompted review
Reply from Clair de Lune
Hello Shauna,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Reply from Clair de Lune
Hello Ct,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
The wrong item was delivered
The wrong item was delivered, however, the customer service was speedy and professional and nothing was too much trouble. I was sent out the correct item on the same day and all was well.
23 February 2026
Unprompted review
Reply from Clair de Lune
Hello C Towl,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Lovely customer service
I never received an item I ordered so contacted customer services. Robyn assisted me and was able to send my order out very quickly. I am very pleased with how she dealt with me. I would recommend the company and I would highly recommend the star fleeces for new parents
17 February 2026
Unprompted review
Reply from Clair de Lune
Hello Tamsin,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Great customer support
They got back to me straight away and sorted things out when there was a delivery issue. Great customer service support and help. Gave me the option to either refund or replace product
.
16 February 2026
Unprompted review
Reply from Clair de Lune
Hello Na,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Unsafe Product and Delayed Refund
I purchased a highchair for my 5-month-old daughter, but when assembling it, I found it to be very unstable. I arranged a return through the website and was contacted the following day. They asked for proof of the issue, which I provided immediately. I was then asked whether I had put any weight in the chair to stabilise it. I made it clear that I would not place my daughter in an unsafe, unstable highchair.
I was told they could send out a replacement leg, but by that point I had lost confidence in the company, particularly as I felt they were suggesting I test an item I considered unsafe. I requested a full refund instead. They agreed and issued a returns label. I posted the item the next day (1st February).
On 11th February, I contacted them for an update and was told they had not yet received the return. They sent me the Evri tracking link which did show it was still in transit. After contacting Evri directly, I was informed the item had been delivered on 5th February. I forwarded this proof to the company, and they then confirmed receipt, advising that it would take up to 10 working days to process the refund.
Overall, I found the customer service experience disappointing. I felt there was significant pressure to keep a faulty item, followed by delays in acknowledging the return and issuing a refund. I am still waiting for the refund and would not recommend this company based on my experience.
Edit (24/02/25): It took 18 days after the company received the product and 4 emails for this refund to be processed. I quoted consumer law 2013 in my last email and a few hours later I received an email that my refund had been accepted and I should expect the money in 10 working days. 6 weeks to get my money back for a faulty item!
12 February 2026
Unprompted review
Reply from Clair de Lune
Hello Amber,
We’re very sorry to hear that you were disappointed with your experience, and we truly appreciate you taking the time to share your feedback. We value all reviews, whether positive or negative, as they help us continually improve our products and services.
We would like to reassure you that all of our products are fully tested and conform to British safety standards. Children’s safety is at the heart of everything we do, and we would never advise a customer to place a child in a product they feel is unsafe. When our team asked whether weight had been applied, this was purely advisory. Occasionally, new items may require full assembly and placement on a level surface to settle correctly, and our troubleshooting questions are intended to help identify and resolve potential assembly or transit-related issues as quickly as possible.
We are sorry if this guidance came across in any way as pressure to use the product — this was certainly not our intention. Once you confirmed that you preferred not to receive a replacement part, we fully respected your decision and arranged the return and refund as requested.
Regarding the refund timeframe, this has not been delayed. As advised, refunds are processed within 10 working days from the date the item is received back at our warehouse. This allows time for the return to go through our standard inspection and processing procedure. We understand that waiting can be frustrating, and we appreciate your patience while this process is completed.
We are sorry that your overall experience did not meet expectations on this occasion. Should you wish to discuss this further, our customer service team would be more than happy to assist
Kind regards
Clair de Lune Customer Service Team
Fantastic customer service
Fantastic customer service , very helpful and efficient sort queries promptly.
9 February 2026
Unprompted review
Reply from Clair de Lune
Hello,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
There customer service is fab
There customer service is fab, I ordered the moses basket bundle and one of the towels were out of stock they emailed me straight away and sorted another one in a different colour. I received my order but the screw were missing i emailed them and they emailed me straight back and have send new screws which im waiting for but in all they helped me straight away. Would definitely be order again from them.
6 February 2026
Unprompted review
Reply from Clair de Lune
Hello Clare,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
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