Not only does Clair de Lune sell amazing products - one of their beatiful baby quilts has bedn a much loved family heirloom for over 30yrs - but their team are exceptional. I reached out to them askin... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Ordered a Moses basket and stand. When assembled the basket was a bit too big for the mattress which was a shame. Called customer services - friendly person in the UK picked up on the first ring!!!... See more
Company replied
ROBYN was amazzing....sorted out my missing item i purchased from Robert Dyas....who are the worst ive ever come across. Should have purchased from yourselves directly....politeness empathy, and proff... See more
Company replied
Excellent customer service. Received a damaged cot that was delivered by Evri. Applied for a refund through the tesco market place but received no reply,so emailed clair de lune directly. Received a r... See more
Company replied
Company details
Written by the company
With over 80 years of experience as a family business Clair de Lune proudly remains the trusted choice for new parents and their little ones. Our commitment to British design and sustainability ensures that each of our products is crafted with care, providing the very best start in life. From beautifully designed Moses baskets, blankets, and accessories to cot beds and all your baby essentials, we offer everything you need to create the perfect sleep space. Our award-winning organic range, made with natural materials, is perfect for parents who value eco-friendly options. At Clair de Lune, we are dedicated to helping parents create a safe, stylish, and cosy environment for their little ones.
Contact info
Shentonfield Road, M22 4RW, Wythenshawe, Greater Manchester, United Kingdom
- sales@clair-de-lune.co.uk
- www.clair-de-lune.co.uk
4.5
Excellent
604 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Lovely products and great customer…
Lovely products and great customer service!
23 May 2025
Unprompted review
Reply from Clair de Lune
Hello,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Great customer service
Lovely products, I had an issue and it was resolved quickly and everyone involved was very friendly and helpful. Thank you Ellen and Robyn.
22 May 2025
Unprompted review
Reply from Clair de Lune
Hello,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Great customer service
Had to contact the company today, as I had ordered a Moses Basket from Amazon and the pack of fittings to attach the hood to the basket was missing, Amazon didn't want to know and were really unhelpful, I contacted Clair-de-lune themselves and they were so helpful and they helped me straight away, I couldn't have asked for a more nice and friendly service. I would definitely recommend this company for anything to do would a baby and if I buy anything else from this brand I won't buy from Amazon but I would definitely go straight to the company. 5 stars plus more if I could.
14 May 2025
Unprompted review
Reply from Clair de Lune
Hello Sharon,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Great customer service
One of the stand legs I received didn’t have the proper holes so I emailed them and they got a new one shipped instantly - thanks so much!
13 May 2025
Unprompted review
Reply from Clair de Lune
Hello,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Robyn was great to resolve the issue…
Robyn was great to resolve the issue without any hesitation. This was a great experience. Thank you Robyn and thank you CDL
13 May 2025
Unprompted review
Reply from Clair de Lune
Hello,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Excellent customer service I lost a…
Excellent customer service I lost a part for my Moses basket and it got sent out very quickly and they were very helpful
8 May 2025
Unprompted review
Reply from Clair de Lune
Hello,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Amazing
We wanted to pass on our moses basket with with the stand but misplaced the screws, customer service was easy to contact & were more than happy to send out a whole new set of screws, with no questions asked or extra charges even though we lost them!
Thank you, very thrilled, says a lot about the company.
10 May 2025
Unprompted review
Reply from Clair de Lune
Hello,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Lovely quality, great company!
Lovely quality product, extremely happy with my moses basket, worth every penny. Customer service 10/10, very kind and helpful and prompt with all enquiries. Highly recommend, thank you!
7 May 2025
Unprompted review
Reply from Clair de Lune
Hello,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Dangerous anti-roll baby mat
Ordered anti-roll baby mat. Within ~1 year of normal use the plastic has split leaving a sharp edge that scratched my baby. Customer services refuse to replace citing 6 month warranty and requiring me to provide proof that the matt was faulty at the time of purchase. Poor quality produce that did not last a reasonable time, and poor quality customer service. Avoid.
6 May 2025
Unprompted review
Reply from Clair de Lune
Hello Ravi
Thank you for your feedback, and we're very sorry to hear about your experience.
We completely understand your concern and regret that the product caused any distress. While the item is now outside of its warranty period and we’re unable to confirm whether this was due to a manufacturing fault or wear over time, we’ve shared your comments with our quality team for review.
We appreciate you taking the time to let us know and hope your little one is doing well
I had a small issue with the dimple…
I had a small issue with the dimple moses basket bedding set that I ordered being stained and slightly miscoloured.
I reached out to customer services and Rebecca promptly responded letting me know that she was arranging for a new set to be sent out.
I'm thrilled with the customer service provided & would highly recommend!
1 May 2025
Unprompted review
Reply from Clair de Lune
Hello,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Customer service this good barely exists anymore
I contacted Clair-De-Lune to advise of an issue with my order. Within minutes I had a helpful and friendly response and a short time after, they advised a replacement hood for my Moses basket was on its way.
Customer service absolutely 5 star.
Thank you so much
29 April 2025
Unprompted review
Reply from Clair de Lune
Hello,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
All round fantastic
Huge selection on the website. Quality is very good. Any issues the staff are more than happy to help. They kept us informed throughout the delivery.
30 March 2025
Unprompted review
Reply from Clair de Lune
Hello,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Spare parts request
I recently requested some spare parts and I cannot fault this customer service request. Robyn the customer service advisor has sorted everything out for me and sent the parts I needed in the post. Just what you need when preparing for the birth of baby 2 in 2 weeks. Thank you so much for amazing customer service.
11 April 2025
Unprompted review
Reply from Clair de Lune
Hello Rebecca,
You are so welcome, thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Great products-fantastic prices and a…
Great products-fantastic prices and a very helpful customer support-Thanks Robyn
10 April 2025
Unprompted review
Reply from Clair de Lune
Hello,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Absolutely fantastic customer services
Absolutely fantastic customer services, after care. Messaged about a list part, very prompt response, part sent out within days. So impressed with this company, HIGHLY recommend.
7 April 2025
Unprompted review
Reply from Clair de Lune
Hello Donna,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Great Customer Service
We got 2 bassinets for our twin girls and they are beautiful. Sadly when we assembled one, we noticed one of the dowels had split. We spoke to Robyn at customer services and within 24 hours she had a new one on the way for us. Which more convenient than sending it back and getting a replacement. No stress and all sorted quickly! Can’t wait for our girls to use them.
7 April 2025
Unprompted review
Reply from Clair de Lune
Hello,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and the girls enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Missing item from Boots order
I ordered a changing mat from Boots which was to be shipped direct from Clair de Lune. When it didn’t arrive, I contacted Clair de Lune and it arrived two days later!
2 April 2025
Unprompted review
Reply from Clair de Lune
Hello Karen,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Great experience
2 April 2025
Unprompted review
Reply from Clair de Lune
Hello Reem,
Thank you so much for taking the time to leave us a review, all feedback is greatly appreciated.
Kind regards
Clair de Lune Customer Service Team
Great customer service
Brought a Moses basket and stand in sage colour.
Really good quality and needed some help from customer service.
They responded quickly and resolved my question.
1 April 2025
Unprompted review
Reply from Clair de Lune
Hello Victoria,
Thank you so much for taking the time to leave us a review, all feedback is greatly appreciated.
Kind regards
Clair de Lune Customer Service Team
Faulty Sleepbag - replaced super quickly
We received a sleep bag and noticed when we went to use one of the buttons had broke v so reached out to customer service. Robyn was so accommodating and arranged for a replacement up be sent which was shipped 40 minutes later! :-)
31 March 2025
Unprompted review
Reply from Clair de Lune
Hello Rachel,
Thank you so much for taking the time to leave us a review, all feedback is greatly appreciated.
Kind regards
Clair de Lune Customer Service Team
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