Items ordered and shipped at the way to the west coast fairly quickly. Everything i ordered was of good quality and packaging was adequate for safe shipping, except for one threaded sprayer tip pipe b... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
We love the stream clean machine. We bought the upholstery cleaner but when we use it, steam doesn't come out, only cleaning liquid. Shipping was very expensive too.
Company replied
Customer service was superb!!! And the floor machine was easy to unload, handle and operate for a woman in the business. Thanks Clean Freak for all my supplies you've provided to help me run my busin... See more
Company replied
all equipment was accounted for, nothing missing or damaged, no regrets on purchase, ease of use of equipment, makes my job faster and easier. the people I spoke to were very helpful. when deciding to... See more
Company replied
Company details
- Cleaning products supplier
- Industrial vacuum equipment supplier
- Vacuum cleaner repair shop
- Vacuum Cleaner Shop
- Vacuum System Supplier
Written by the company
CleanFreak offers secure online shopping for janitorial supplies, carpet cleaners, and floor maintenance equipment. We carry in stock flood restoration equipment, floor scrubbers, burnishers, carpet shampooers, air movers, and more.
Contact info
5109 N National Dr., 37914, Knoxville, United States
- 888-722-5508
- customerservice@cleanfreak.com
- www.cleanfreak.com
4.4
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Good company really easy to communicate…
Good company really easy to communicate package arrived on time I definitely recommend thank you!
3 April 2026
Reply from CleanFreak.com
Thank you for your feedback! We thank you for ordering with CleanFreak!
The only merchant I could find that…
The only merchant I could find that carried the correct part.
1 April 2026
Reply from CleanFreak.com
Thank you for reaching out to CleanFreak. We appreciate you ordering with us!
Definitely impressed ☆☆☆☆☆
19 March 2026
Reply from CleanFreak.com
Thank you for your feedback! Thank you for ordering with CleanFreak!
Very friendly sales associate.
Very friendly sales associate.
Fast service and delivery
Thank you
16 March 2026
Reply from CleanFreak.com
Thank you for your feedback! Thank you for ordering with CleanFreak!
Fast and easy to navigate website and…
Fast and easy to navigate website and priced right.
24 March 2026
Reply from CleanFreak.com
We thank you for ordering with CleanFreak! Thank you for your feedback!
Reply from CleanFreak.com
We thank you for ordering with CleanFreak! Thank you for your feedback!
Reply from CleanFreak.com
We thank you for ordering with CleanFreak! Thank you for your feedback! We are happy to have assisted you!
Reply from CleanFreak.com
Thank you for ordering with CleanFreak! Thank you for your order!
Part broke have to order another
23 March 2026
Reply from CleanFreak.com
Hi there- We see several parts on your order. Which one are you having issues with? We can look into this for you.
Reply from CleanFreak.com
Thank you for your feedback! Thank you for ordering with CleanFreak!
Reply from CleanFreak.com
We thank you for ordering with CleanFreak! We thank you for your feedback.
Great customer service on 3/3/26
Great customer service on 3/3/26. I explained i needed another part and the agent said no problem she we will take care of it right away and I received the part and it now the machine works. Very happy with order process and great problem resolution.
Doug St Onge
3 March 2026
Reply from CleanFreak.com
We thank you for ordering with CleanFreak! We thank you for your feedback.
Reply from CleanFreak.com
Thank you for your feedback. Thank you for ordering with CleanFreak.
Customer care with this company is not…
Customer care with this company is not great. I emailed them twice and have not heard back. The email was received as they opened a ticket for each email. Seems like i have to pay a fee to receive timely support with this company. The autoscrubber I purchased has scratched my clients floor on first use as well. Small plastic wheel on the front of the scrubber seems to have some plastic flashing that may be the issue.
9 March 2026
Reply from CleanFreak.com
Hi Hilary- We initially received a ticket for pad suggestions. I will reach back out to our inside sales area to get in touch with you, which is whom we originally reached out to so that we can help you get resolution on your needs. KS459049
I received the wrong part
I received the wrong part, but I believe they are fixing the problem.
4 March 2026
Reply from CleanFreak.com
Hi Michael- Thank you for your feedback. We are awaiting photos from you of the part that you received, so that we can get you taken care of. Ticket KS456553
Reliable 14 (Battery) Floor Scrubber
I purchased a Reliable 14 Battery Scrubber roughly 3 years ago for my church and it still runs like a champ today! The process of ordering was super simple, the salesman and customer service treated me fantastic by listening to what we needed and not trying to oversell us on unnecessary things. We are super happy with CleanFreak and will 100% continue to buy from them in the future!
18 March 2026
Unprompted review
Reply from CleanFreak.com
We thank you for your feedback! We appreciate your business!
Dusty product
I ordered and received several highly rated plastic spray bottles and their trigger sprayers. They were all coated in a fine layer of dust, as though they had been sitting in someone's attic for quite a while. Is it too much to expect that whoever handled the order should have taken a rag and wiped them off before packing them up for shipment? Poor customer service.
1 March 2026
Reply from CleanFreak.com
Good Afternoon- We apologize for the condition of the spray bottles when they left our warehouse. We will issue a refund on your shipping cost for the mishap. You will receive an automated email once AR has completed your credit. We thank you for ordering with CleanFreak.
Reply from CleanFreak.com
Thank you for ordering with CleanFreak!
Great experience correct parts arrived…
Great experience correct parts arrived in a timely manner. Thank you so much for all your help.
27 February 2026
Reply from CleanFreak.com
We thank you for your feedback. We thank you for ordering with CleanFreak!
You were only company who could find…
You were only company who could find the product I needed.
10 February 2026
Reply from CleanFreak.com
We thank you for allowing us to help you! CleanFreak CS
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