Cleanstore Reviews 

841
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 84 reviews, reviewers had a great experience with this company. Customers frequently praise the extremely competitive prices, fast shipping options, and top-quality equipment that consistently arrives well-packaged and protected. Consumers note that purchases are handled smoothly, with friendly staff members providing clear parcel tracking updates and exceptionally prompt delivery service. Some reviewers were not happy with unexpected order delays and frustrating stock availability issues that left items on back order for weeks. A few people also experienced poor communication and unhelpful customer service responses when trying to resolve missing deliveries or refunds. However, these negative situations represent a minority of experiences among otherwise highly satisfied buyers.

What people talk about most

Product

People report positive experiences with product, highlighting great prices, competitive offers, and prompt... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting the remarkably fast and... See more

Order

Users describe ambiguous interactions with order experiences, as customer opinions are sharply divided. On... See more

Price

Clients share positive opinions on price, highlighting very competitive costs and the best deals found on the... See more

Customer service

Customers consistently note ambiguous experiences with customer service, as some reviewers describe the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

5 Star . 100 % Customer Care . Purchase was the cheapest cost WITH a lovely FREE Gift ( handed to my Father for cleaning his car ) Mirror & Windscreen Cleaner Spray . Very happy with also fast track D... See more

Company replied

Rated 5 out of 5 stars

I have used cleanstore quite a few times over a period of six or seven years usually for nilfisk machines or accessories. Orders are always correct and delivered quickly . Have found their prices... See more

Company replied

Rated 5 out of 5 stars

Ordered some Ninja saucepans. Was sent a free gift of some car wash/wax- best freebie I have ever received. Saucepan set was best price found& delivery was prompt. I did call customer services as ‘mys... See more

Company replied

Rated 5 out of 5 stars

I have a great experience with this company. I ordered a mini high-pressure washer. Refurbished, class B. They sent it quickly with free shipping. The goods arrived in a regular cardboard parcel box.... See more

Company replied


Company details

  1. Cleaning products supplier
  2. Vacuum Cleaner Shop

Written by the company

Cleanstore provides quality cleaning machinery & products for delivery across the UK.


Contact info

3.9

Great

TrustScore 4 out of 5

841 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 86% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(841)

80 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very effective and well priced.

22 April 2026
Unprompted review
Cleanstore logo

Reply from Cleanstore

Hi Andy,

Thanks for taking the time to submit a review & it's great to hear you were happy with our effectiveness & pricing!

If you require any further advice or support please don't hesitate to contact us.

Kind Regards
Cleanstore

Rated 5 out of 5 stars

I was on line looking for turtle wax…

I was on line looking for turtle wax products that I couldn't get in the shops or on line but went on there site for the 1st and was amazed at the amount of car cleaning stuff on there really good prices too fast delivery too and it's good to support a family run business I will be buying from them again

16 April 2026
Unprompted review
Cleanstore logo

Reply from Cleanstore

Hi Steven,

Thanks for taking the time to submit a review - it's excellent to hear you were happy with our product range, pricing & speed of delivery!

If you require any further advice or support please don't hesitate to contact us.

Kind Regards
Cleanstore

Rated 5 out of 5 stars

Fabulous Supplier

Excellent service as always, great quality, great price, super fast delivery. Always a pleasure doing business with Cleanstore.

15 April 2026
Unprompted review
Cleanstore logo

Reply from Cleanstore

Hi Anne,

Thanks for taking the time to submit a review - it's superb to hear you were happy with our service, pricing & speed of delivery!

If you require any further advice or support please don't hesitate to contact us.

Kind Regards
Cleanstore

Rated 5 out of 5 stars

All the staff are knowledgeable and…

All the staff are knowledgeable and helpful. The pressure washer is absolutely amazing and delivery came early than expected just a brilliant company to do business with.

9 April 2026
Unprompted review
Cleanstore logo

Reply from Cleanstore

Hi David,

Thanks for taking the time to submit a review - it's fantastic to hear you were happy with our customer service & speed of delivery!

If you require any further advice or support please don't hesitate to contact us.

Kind Regards
Cleanstore

Rated 5 out of 5 stars

If in doubt…

I did a huge amount of research prior to purchasing my Nilfisk power washer bundle. The Karcher K7:85 that I’d previously owned had served me well, for years, before finally giving up the ghost, but I needn’t have worried. The new Nilfisk P200 is an absolute beast and is also easy to operate and manoeuvre.
It should also be mentioned, cleanstore.co.uk appears to have good customer service down to a fine art. From point of purchase to (the extremely quick) delivery, I was kept in the loop, which I appreciate. ⭐️⭐️⭐️⭐️⭐️

23 March 2026
Unprompted review
Cleanstore logo

Reply from Cleanstore

Hi Snap Happy,

Thanks for taking the time to submit a review & it's awesome to hear you were happy with our customer service, as well as your new Nilfisk pressure washer!

If you require any further advice or support please don't hesitate to contact us.

Kind Regards
Cleanstore

Rated 5 out of 5 stars

Lowest price and speedy delivery

My experience was excellent, they had the lowest price by far compared with bigger more known stores.

The item was marked as refurbished but it was absolutely spotless, and they delivered the item super quick.

I would use again if they will have any deal on items I am looking for

30 March 2026
Unprompted review
Cleanstore logo

Reply from Cleanstore

Hi Andy,

Thanks for taking the time to submit a review - it's brilliant to hear you were happy with your experience, as well as your pricing & delivery service!

If you require any further advice or support please don't hesitate to contact us.

Kind Regards
Cleanstore

Rated 5 out of 5 stars

A Great service from Cleanstore

A Great service from Cleanstore. My refurbished Nilfisk pressure washer arrived quickly and well packaged. A nice free gift was a nano shampoo carwash that made my car super shiny 🤩

24 March 2026
Unprompted review
Cleanstore logo

Reply from Cleanstore

Hi Paul,

Thanks for taking the time to submit a review - it's fantastic to hear you were happy with our service, as well as your pressure washer & free gift!

If you require any further advice or support please don't hesitate to contact us.

Kind Regards
Cleanstore

Rated 5 out of 5 stars

Efficient courteous and answer phone!

Phoned up for organic cleaning product and it arrived next day- albeit I did not need it next day. Phone answered quickly by efficient courteous person.
Have used them for a couple of years and not just because they are the most cost effective for the product I want but also because their communications are excellent.
There is no reason to go to huge national organisations when smaller family run businesses are so well run.

19 March 2026
Unprompted review
Cleanstore logo

Reply from Cleanstore

Hi John,

Thanks for taking the time to submit a review - it's excellent to hear you were happy with our customer service, speed of delivery & communication!

If you require any further advice or support please don't hesitate to contact us.

Kind Regards
Cleanstore

Rated 1 out of 5 stars

Product stated 2 days shipping

Product stated 2 days shipping - lie. Said it had been dispatched by whole seller - another lie. Product is as described but simply bad communication by cleanstore. Zero communication from delivery company.

2 March 2026
Unprompted review
Cleanstore logo

Reply from Cleanstore

Hi Lee,

Thanks for taking the time to submit a review.

The ride-on mower you purchased from us was ordered on the free 2-4 working day delivery service. This was shipped to you directly by Cobra's UK distributor, following their pre-dispatch inspection (PDI).

Whilst we can understand your frustration at the PDI slightly delaying the direct dispatch of your order we strongly refute the allegation you were lied to.

If you require any further advice or support please don't hesitate to contact us.

Kind Regards
Cleanstore

Rated 5 out of 5 stars

The service from this company is…

The service from this company is excellent. I ordered a battery for my haymower and it arrived just two days after ordering it. It was very reasonably priced, also a useful free gift was included. A great company to deal with.

13 March 2026
Unprompted review
Cleanstore logo

Reply from Cleanstore

Hi Barbara,

Thanks for taking the time to submit a review - it's brilliant to hear you were happy with our pricing & delivery service, as well as your free gift!

If you require any further advice or support please don't hesitate to contact us.

Kind Regards
Cleanstore

Rated 5 out of 5 stars

Excellent !!

I bought a nilfisk 150 pressure washer. From the moment i placed my order i had an email to track every stage of my order until it arrived at my door. Fantastic service. I would definitely buy from this company again!

26 February 2026
Unprompted review
Cleanstore logo

Reply from Cleanstore

Hi Steve,

Thanks for taking the time to submit a review. It's awesome to hear you were happy with our communication & service!

If you require any further advice or support please don't hesitate to contact us.

Kind Regards
Cleanstore

Rated 5 out of 5 stars

I have a great experience with this…

I have a great experience with this company. I ordered a mini high-pressure washer. Refurbished, class B. They sent it quickly with free shipping. The goods arrived in a regular cardboard parcel box. Packed perfectly. The entire set is in excellent condition. Everything is like new. No scratches, no chips, and no scuffs. They put a gift in the box, high-quality car wash shampoo. Pleasantly surprised and very grateful. I can safely recommend it to my friends.

12 February 2026
Unprompted review
Cleanstore logo

Reply from Cleanstore

Hi,

Thanks for taking the time to submit a review - it's superb to hear you were happy with our delivery service, the free gift & your refurbished pressure washer!

If you require any further advice or support please don't hesitate to contact us.

Kind Regards
Cleanstore

Rated 5 out of 5 stars

I have used cleanstore quite a few…

I have used cleanstore quite a few times over a period of six or seven years usually for nilfisk machines or accessories. Orders are always correct and delivered quickly . Have found their prices competitive. The website is clear and does not flash products over the item I am looking at this really is annoying so five stars all day cleanstore.

8 February 2026
Unprompted review
Cleanstore logo

Reply from Cleanstore

Hi Alan,

Thanks for taking the time to submit a review - it's fantastic to hear you have been happy with our service, pricing & speed of delivery over the years!

If you require any further advice or support please don't hesitate to contact us.

Kind Regards
Cleanstore

Rated 5 out of 5 stars

Efficient Service

Second purchase from Cleanstore. Great product range and efficient service and delivery. Definitely use again.

14 January 2026
Unprompted review
Cleanstore logo

Reply from Cleanstore

Hi Jim,

Thanks for taking the time to submit a review - it's brilliant to hear you were happy with our product range & delivery service!

If you require any further advice or support please don't hesitate to contact us.

Kind Regards
Cleanstore

Rated 5 out of 5 stars

Ordered some Ninja saucepans

Ordered some Ninja saucepans. Was sent a free gift of some car wash/wax- best freebie I have ever received. Saucepan set was best price found& delivery was prompt. I did call customer services as ‘mystery gift’ arrived before the saucepan set & I thought they had sent me the wrong order initially. They were great in online chat, clarifying this. 10/10. I would buy from them again most devinitely.

13 January 2026
Unprompted review
Cleanstore logo

Reply from Cleanstore

Hi Maximus,

Thanks for taking the time to submit a review & it's awesome to hear you were happy with our customer service, free mystery gift & your new Ninja saucepans!

If you require any further advice or support please don't hesitate to contact us.

Kind Regards
Cleanstore

Rated 5 out of 5 stars

Very satisfied

Very fast and easy purchase.
Very professional service.
Safe and fast delivery.
Very satisfied.

8 January 2026
Unprompted review
Cleanstore logo

Reply from Cleanstore

Hi Marcin,

Thanks for taking the time to submit a review. It's excellent to hear you were happy with our service & speed of delivery!

If you require any further advice or support please don't hesitate to contact us.

Kind Regards
Cleanstore

Rated 5 out of 5 stars

Repeat customer...

second time using this company and as the first time excellent transaction, products as described and a fast delivery. Great prices too

30 December 2025
Unprompted review
Cleanstore logo

Reply from Cleanstore

Hi Steve,

Thanks for taking the time to submit a review - it's brilliant to hear you were happy with our pricing & delivery service!

If you require any further advice or support please don't hesitate to contact us.

Kind Regards
Cleanstore

Rated 5 out of 5 stars

Arrived on time as described and a good…

Arrived on time as described and a good product

18 December 2025
Unprompted review
Cleanstore logo

Reply from Cleanstore

Hi Susan,

Thanks for taking the time to submit a review - it's fantastic to hear you were happy with our delivery service & your new product!

If you require any further advice or support please don't hesitate to contact us.

Kind Regards
Cleanstore

Rated 5 out of 5 stars

Christmas Saved

Our old steam cleaner had failed inconveniently just before Christmas, so we ordered a new Karcher Steam Cleaner. It was a very good price, so we paid extra for next day delivery (although, it being late on the 23rd December, we had low expectations of seeing it much before new year). To our delight, it was on our doorstep at 9am on Christmas Eve – really outstanding service

24 December 2025
Unprompted review
Cleanstore logo

Reply from Cleanstore

Hi RR,

Thanks for taking the time to submit a review. Its brilliant to hear you were happy with our pricing & delivery service - enjoy your new Karcher steam cleaner!

If you require any further advice or support please don't hesitate to contact us.

Kind Regards
Cleanstore

Rated 5 out of 5 stars

Very quick and efficient

Very quick and efficient. Excellent response times and used DPD (not evri!) so delivery was spot on.

23 December 2025
Unprompted review
Cleanstore logo

Reply from Cleanstore

Hi Jonathan,

Thanks for taking the time to submit a review - its fantastic to hear you were happy with our communication & delivery service!

If you require any further advice or support please don't hesitate to contact us.

Kind Regards
Cleanstore

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