5 Star . 100 % Customer Care . Purchase was the cheapest cost WITH a lovely FREE Gift ( handed to my Father for cleaning his car ) Mirror & Windscreen Cleaner Spray . Very happy with also fast track D... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have used cleanstore quite a few times over a period of six or seven years usually for nilfisk machines or accessories. Orders are always correct and delivered quickly . Have found their prices... See more
Company replied
Ordered some Ninja saucepans. Was sent a free gift of some car wash/wax- best freebie I have ever received. Saucepan set was best price found& delivery was prompt. I did call customer services as ‘mys... See more
Company replied
I have a great experience with this company. I ordered a mini high-pressure washer. Refurbished, class B. They sent it quickly with free shipping. The goods arrived in a regular cardboard parcel box.... See more
Company replied
Company details
Written by the company
Cleanstore provides quality cleaning machinery & products for delivery across the UK.
Contact info
United Kingdom
- 01293 778 737
- sales@cleanstore.co.uk
- www.cleanstore.co.uk
3.9
Great
841 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 86% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy deal
Absolutely brilliant communication throughout the transaction, set up a payment method to suit me. Very competitive price, very fast delivery time.
A pleasure to deal with all round, I would highly recommend this company
19 December 2025
Unprompted review
Reply from Cleanstore
Hi Sjcally98,
Thanks for taking the time to submit a review - its awesome to hear you were happy with our communication, pricing & delivery service!
If you require any further advice or support please don't hesitate to contact us.
Kind Regards
Cleanstore
Reply from Cleanstore
Hi Dave,
Thanks for taking the time to submit a review & its great to hear you were happy with our pricing & delivery service!
If you require any further advice or support please don't hesitate to contact us.
Kind Regards
Cleanstore
Lost package replaced promptly
Item ordered and promptly dispatched with Evri. Evri did what they usually do, they lost my package. Upon phoning Cleanstore they sent a free of charge replacement item by a different courier which I received the following day.
12 December 2025
Unprompted review
Reply from Cleanstore
Hi TonyM,
Thanks for taking the time to submit a review - it's excellent to hear you were happy with our customer service & that we were able to resolve this to your satisfaction.
If you require any further advice or support please don't hesitate to contact us.
Kind Regards
Cleanstore
Amazing all round / you won’t be disappointed
This company never fails with their quick response and delivery times.
Consistent throughout the year
Would not shop anywhere else for the products I use.
Thanks very much, especially for my last order….. delivered in 24hrs. Wow!
Have a super break
Katie x
10 December 2025
Unprompted review
Reply from Cleanstore
Hi Katie,
Thanks for taking the time to submit a review - it's fantastic to hear you are consistently happy with our customer service & delivery service! Have a great Xmas!
If you require any further advice or support please don't hesitate to contact us.
Kind Regards
Cleanstore
Refurbished Ava washer
Bought a grade B refurbished Ava power washer from Cleanstore. It's in fantastic condition, a few cosmetic marks, all accessories in original packaging. DHL were a problem - they misplaced a second box - but after I contacted Cleanstore, they sorted it and it was delivered a couple of days later. Responsive, competitive prices, recommended.
3 December 2025
Unprompted review
Reply from Cleanstore
Hi Andrew,
Thanks for taking the time to submit a review - it's excellent to hear you were happy with our pricing, customer service & your AVA pressure washer!
If you require any further advice or support please don't hesitate to contact us.
Kind Regards
Cleanstore
The item was delivered in the most…
The item was delivered in the most atrocious packaging I have ever seen the Gardena tree pruner saw which was an added item was dangerously protruding from the flimsy plastic cover. I immediately complained because of small damages on the item and was dealt with compassion after refusing to accept the item in this condition.
6 November 2025
Unprompted review
Reply from Cleanstore
Hi Alan,
Thanks for taking the time to submit a review.
We apologise again for the damage sustained to your order in transit. As discussed a free collection has been arranged for you as per our returns procedure.
If you require any further advice or support please don't hesitate to contact us.
Kind Regards
Cleanstore
Quick, helpful and efficient
I phoned Cleanstore late in the afternoon to clarify some details regarding the Gardena StarCut Pro L tree pruners on their website. My call was answered by a human rather than an automated system (much more my preference) and the friendly lady I spoke to was extremely helpful and answered all my questions, such that I decided to go ahead and purchase.
The thing that impressed me most was that, although she said she could take my order over the phone, it might involve me having to provide her with certain security information required by my credit card provider in order to process the payment, and she was aware that not everyone is comfortable doing this. She was happy to take my order, but if I preferred, as an alternative, I could use the secure online ordering system via their website which involved no human involvement. This is what I did and 2 days later the goods were delivered by courier. I also received an unexpected free gift of a car cleaning product which was a nice touch, and most opportune as I had just used the last of my existing product.
All in all, a thoroughly satisfying purchasing experience and I would highly recommend Cleanstore based on their products and their friendly, good old-fashioned customer service.
Oh... and the Gardena tree pruners have been used with a vengeance and are excellent. I thoroughly recommend those as well.
8 October 2025
Unprompted review
Reply from Cleanstore
Hi IanT,
Thanks for taking the time to submit a review. It's superb to hear you were happy with our customer service & your new Gardena StarCut pruner!
If you require any further advice or support please don't hesitate to contact us.
Kind Regards
Cleanstore
The product was promptly dispatched…
The product was promptly dispatched after the first order went astray at the courier depot. Happy with the response to this occurrence
14 October 2025
Unprompted review
Reply from Cleanstore
Hi Ian,
Thanks for taking the time to submit a review - it's great to hear you were happy with our customer service & that we were able to resolve this to your satisfaction.
If you require any further advice or support please don't hesitate to contact us.
Kind Regards
Cleanstore
Would use again!
Simple ordering process, fast delivery, superb products!
15 October 2025
Unprompted review
Reply from Cleanstore
Hi John,
Thanks for taking the time to submit a review - it's awesome to hear you were happy with our ordering process, delivery service & product range!
If you require any further advice or support please don't hesitate to contact us.
Kind Regards
Cleanstore
Cleanstore staff were very helpful
Cleanstore staff were very resourceful and helpful in finding the correct parts to fix my old vacuum cleaner. As a result, I have avoided having to replace an otherwise very effective machine.
12 September 2025
Unprompted review
Reply from Cleanstore
Hi Tobi,
Thanks for taking the time to submit a review & it's fantastic to hear you were happy with our customer service!
If you require any further advice or support please don't hesitate to contact us.
Kind Regards
Cleanstore
Proper service.
Super service from a proper company.Some may say "old school".The people there are friendly and most helpful. I really appreciate the level of service,which is difficult to find nowadays. Thanks to all.
27 September 2025
Unprompted review
Reply from Cleanstore
Hi David,
Thanks for taking the time to submit a review - it's brilliant to hear you are happy with our customer service!
If you require any further advice or support please don't hesitate to contact us.
Kind Regards
Cleanstore
RECOMMEND THIS COMPANY
Good choice of products I wanted, competitive prices and good delivery time
16 September 2025
Unprompted review
Reply from Cleanstore
Hi Jane,
Thanks for taking the time to submit a review & it's superb to hear you are happy with our product range, pricing & delivery service!
If you require any further advice or support please don't hesitate to contact us.
Kind Regards
Cleanstore
First class
Cannot complain about this store. They stock the products I like and deliver them to me without fuss. Actually some products they have are hard to get elsewhere in the UK. That is why I am a repeat customer, and will continue be so into the future.
1 October 2025
Unprompted review
Reply from Cleanstore
Hi Mark,
Thanks for taking the time to submit a review - it's excellent to hear you are happy with our product range & delivery service!
If you require any further advice or support please don't hesitate to contact us.
Kind Regards
Cleanstore
Avoid like the plague
Avoid like the plague. They blame Evri when they have no intention of delivering or replying. I was refunded through PayPal.
2 October 2025
Unprompted review
Reply from Cleanstore
Hi Mike,
Thanks for taking the time to submit a review.
Following receipt of your notification your delivery had not arrived on 6th October, we responded within 30 minutes advising we had contacted Evri to query the whereabouts of your delivery.
After allowing Evri 48 hours to investigate, we contacted you on the morning of 8th October to apologise that Evri had seemingly lost the consignment, & that we would have your order resent with DHL.
The replacement order was dispatched the same day with DHL, however was delayed in transit. As per your request the consignment was recalled & your order refunded.
Whilst we apologise again for the delays your order suffered in transit, we must refute the allegation that we have not replied to you. If you would like to discuss this further please do not hesitate to contact us, as per our previous email.
Kind regards
Cleanstore
A great experience
A great experience, thank you.
Website.
Ordering.
Communication.
Delivery.
All great.
Order received in good time & condition.
7 October 2025
Unprompted review
Reply from Cleanstore
Hi Ray,
Thanks for taking the time to submit a review - it's fantastic to hear you were happy with Cleanstore shopping experience!
If you require any further advice or support please don't hesitate to contact us.
Kind Regards
Cleanstore
I tried to order a garden sprayer from…
I tried to order a garden sprayer from them in August but what transpired was an ordeal.
After ordering on 22/08, I then received an email from them on 26/08 saying they had received my refund request and would be issuing a refund shortly. I had not requested a refund so I emailed back. They said they had cancelled the order because PayPal had told them to but couldn't give me the refund as the transaction had been flagged.
I then contacted PayPal myself and they reassured me that everything was fine with the transaction and said the merchant needed to contact them.
Cleanstore were very unhelpful and offered me no reassurance or guidance on what to do. I eventually had to open a dispute with PayPal and I eventually got my money back.
I have never experienced this low a level of customer service before, it was surreal!
22 August 2025
Unprompted review
Reply from Cleanstore
Hi Matt
Thanks for taking the time to submit a review.
Your order was cancelled following PayPal emailing us & advising that the transaction had been flagged as possible fraud & was being reversed. We were subsequently prevented from refunding the transaction due to PayPal's ongoing investigation & it took 2 phone calls to PayPal support staff in order to have the transaction released & credited for you.
We apologise for the obvious inconvenience caused, however we simply acted on advice from the payment merchant & cannot explain why PayPal seem to have advised you differently as the buyer, to the messages / conversations we have had with them as the seller.
If you require any further advice or support please don't hesitate to contact us.
Kind Regards
Cleanstore
5 Star . 100 % Customer Care . Awesome & Fantastic
5 Star . 100 % Customer Care . Purchase was the cheapest cost WITH a lovely FREE Gift ( handed to my Father for cleaning his car ) Mirror & Windscreen Cleaner Spray . Very happy with also fast track Dispatch with DHL with crystal clear parcel tracking and polite and responsible courier . Shall be recommending and making where possible another purchase soon . Product is a Very Good Brand of Karcher professional carpet cleaner that has helped to freshen up a Neighbour Communal carpet . Now . looks and smell fresh . Thank You Ever So Much .
2 October 2025
Unprompted review
Reply from Cleanstore
Hi Gary,
Thanks for taking the time to submit a review - it's excellent to hear you were happy with our pricing, delivery service & your new Karcher carpet cleaner!
If you require any further advice or support please don't hesitate to contact us.
Kind Regards
Cleanstore
Excellent range of products at…
Excellent range of products at competitive prices. Easy to order excellent dispatch and delivery timescales.
22 September 2025
Unprompted review
Reply from Cleanstore
Hi Alan,
Thanks for taking the time to submit a review - it's brilliant to hear you were happy with our product range, pricing & delivery service!
If you require any further advice or support please don't hesitate to contact us.
Kind Regards
Cleanstore
Very friendly
Very friendly, helpful, ordered early afternoon, goods arrived next day. Great service
Steve Donegan
25 September 2025
Unprompted review
Reply from Cleanstore
Hi Stephen,
Thanks for taking the time to submit a review. It's fantastic to hear you were happy with our help & delivery service!
If you require any further advice or support please don't hesitate to contact us.
Kind Regards
Cleanstore
Fantastic customer service
Emailed these guys after a youtube video recommendation!
They replied quickly and answered questions that i had with no issue
Purchased a nilfisk P200 pressure washer which arrived quickly and is a pleasure to use.
Many thanks !
18 September 2025
Unprompted review
Reply from Cleanstore
Hi Dean,
Thanks for taking the time to submit a review - it's awesome to hear you were happy with our advice & delivery service, as well as your new Nilfisk pressure washer!
If you require any further advice or support please don't hesitate to contact us.
Kind Regards
Cleanstore
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