Clear Books Accounting Software Reviews 

374
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 55 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the online platform simple, highly reliable, and very intuitive to use for managing their daily bookkeeping and official tax return needs without unnecessary complications. Many people warmly appreciate the exceptionally knowledgeable support team, noting that they always provide prompt, detailed, and comprehensive answers to various technical questions. However, some customers also noted frustrating communication delays and a complete lack of timely response when trying to reach out for customer assistance. A few reviewers expressed clear dissatisfaction because certain product features felt overly complex or quite difficult to properly navigate for specific tasks.

What people talk about most

User experience

Customers consistently note ambiguous experiences with user experience. Many reviewers find the software... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with experiences varying widely among consumers.... See more

Service

Customers had ambiguous experiences with service, reflecting a mix of strong appreciation and notable... See more

Response time

Consumers find response times to be satisfying and consistently fast. Reviewers frequently highlight that the... See more

Product

People report ambiguous experiences with the product. While some reviewers praise it as faultless, smooth for... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Autobills is really not yet fit for purpose and needs improvement. With Dext integration removed we have no choice for some clients. Can you pay attention and improve this feature.

Rated 4 out of 5 stars

It is relatively simple to use. The customer help response is excellent. It's cheap! Sometimes, it is difficult to work out how to change mistakes.

Rated 4 out of 5 stars

I've been dreading this. My accountant has always done my self-assessments for an agreed price but this doubled now for MTD. I tried ClearBooks and am getting more confident in entries. My probl... See more

Rated 4 out of 5 stars

Although the software is more complex than I require, it is relatively intuitive, especially for anyone who is already running a small business. What has particularly impressed so far (I am a new user... See more


Company details

  1. #21 of 22 best companies in Accounting Software Company
  2. #111 of 126 best companies in Software company
  3. #14 of 14 best companies in Tax preparation software

Written by the company

Clear Books accounting is simple, intuitive and award winning accounting software for small businesses and accountants. Save time and work smarter by managing your accounts in the cloud, so you and your accountant can access your books anywhere, anytime, from any device.

Clear Books

Written by the company

Clear & simple accounting software
Clear Books accounting is simple, intuitive and award winning accounting software for small businesses and accountants. Save time and work smarter by managing your accounts in the cloud, so you and your accountant can access your books anywhere, anytime. Manage invoicing, banking, VAT and submit returns directly to HMRC. We even cater for multi currency accounting and construction industry scheme verifications and submissions. With free UK based phone and email support, Clear Books will revolutionises your accounting and help your business grow. Spend less time accounting starting today.

Contact info

3.8

Great

TrustScore 4 out of 5

374 reviews

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3.8

All reviews

(374)

60 reviews in the last 12 months

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Rated 5 out of 5 stars

Been using Clearbooks for a few years…

Been using Clearbooks for a few years now, for a small business or self employed person it is very easy to use and keep track of things, with powerful reporting and tax facilities included why look elsewhere. Add to this the very reasonable pricing and you can't go wrong.

7 February 2024
Unprompted review
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Reply from Clear Books Accounting Software

Thanks for the review Graham - much appreciated :)

All the best,
The Clear Books Team

Rated 5 out of 5 stars

A new customer to Clear Books

A new customer to Clear Books, not used the software before, but soon got the basics all working well. Any questions I have had have been answered quickly and the online help forum is really good. I look forward to using more functions as I learn more about Clear Books.

7 February 2024
Unprompted review
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Reply from Clear Books Accounting Software

We're happy to have you as a new customer James, and thanks kindly for leaving a review!

All the best,
The Clear Books Team

Rated 3 out of 5 stars

Pros and cons

Pros: Very easy to use if you don't need a purchase or sales ledger. Adding purchase invoices is painful. Telephone support is far superior to other software providers and the support team actually know the product (unlike Sage support).

Cons: No facility to email monthly statements en masse is a real pain. Sending statements individually takes forever. The only accounting software I am aware of that does not filter customers by surname. Very odd and makes it extremely difficult to actually trace a customer at times. As clients (and staff) make numerous posting errors, being unable to alter an entry that has been part of a previous VAT return is the biggest pain of all.

Sort out the above Clearbooks and you would have a 5-star rating.

7 February 2024
Unprompted review
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Reply from Clear Books Accounting Software

Thanks very much for the review and feedback Ray! Your feedback has been logged with our product team - we shall certainly see if we can help solve those issues.

All the best,
The Clear Books Team

Rated 5 out of 5 stars

Super software - Our clients love it.

Super software, easy to use, well designed screens. Great for accountants and best of all our clients love it.

The bank feed makes bank rec's very straightforward and matching bank transactions with the purchase ledger very easy.

Creating invoices using the many templates makes them look very professional.

Would like to see better integration with Dext to auto import safe supplier invoices would make life a little easier.

The VAT section is the best there is with all transactions shown on the vat report making audits so easy.

Like the popular reports as they are very clear and useful. There are other more detailed reports are good but i would like to see an nominal account search to see the transactions.

I would like to see the mangement report improved as it is difficult to get the output you want. monthly breakdowns do not have a totals column which needs looking at.

All in all its the best small business accounting software and much more friendly then the big names.

Support is super quick and very friendly.

7 February 2024
Unprompted review
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Reply from Clear Books Accounting Software

Amazing, thank you so much for taking the time to share your thoughts with us! I am extracting all the feedback for our product team to review.

All the best,
The Clear Books Team

Rated 5 out of 5 stars

I have good experience with Clearbooks

I have good experience with Clearbooks. They helped me to set up VAT return. I don't have to hire an accountant for my small company. I can do everything myself via Clearbooks. It's brilliant. Thank you so much.

7 February 2024
Unprompted review
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Reply from Clear Books Accounting Software

Always happy to help :) Thankyou for the review!

All the best,
The Clear Books Team

Rated 5 out of 5 stars

Clear Books does what it says in its…

Clear Books does what it says in its name.
It gives you a clear set of bookkeeping and accounting tools. No fuss no complicated Apps. It allows you run reports of the time periods that are relevant to the business. You can down drill to find out what transaction make up the amounts on your reports.

7 February 2024
Unprompted review
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Reply from Clear Books Accounting Software

Thanks so much for your kind review :)

All the best,
The Clear Books Team

Rated 5 out of 5 stars

Seriously the best software I’ve used.

Seriously the best software I’ve used.
I’m not a professional accountant or bookkeeper, I just needed software that I could use for my small business. I’ve tried the big names but as far as I’m concerned this is the best and well worth the money

7 February 2024
Unprompted review
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Reply from Clear Books Accounting Software

That is fantastic to hear - thanks for your support and for leaving a review!

All the best,
The Clear Books Team

Rated 5 out of 5 stars

It's really easy to navigate and…

It's really easy to navigate and control the accounting work; thank you!

1 February 2024
Unprompted review
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Reply from Clear Books Accounting Software

No problem at all and thanks for leaving a review :)

All the best,
The Clear Books Team

Rated 3 out of 5 stars

This software hasn't kept pace with the…

This software hasn't kept pace with the market. I am a small shareholder and was very loyal to it initially, but it's difficult to run full accounts due to clunky processing, adjustments to vat returns are difficult and it slows things down.
When previously attending AGMs we were always given big promises on what the system was going to be able to do, it didn't fulfil it's potential. I have 180 clients in my portfolio and only 2 still use this.
I feel very sad about this given it was a system I believed in and invested my own money in, but it just hasn't had the investment and it's not up to scratch now.

25 October 2023
Unprompted review
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Reply from Clear Books Accounting Software

Hi Joanne,

Thankyou for leaving your honest review and feedback.

We value each of our investors and their trust in us, and it's truly unfortunate that we haven't lived up to your hopes. Please know that we are continuously striving to improve and address any shortcomings in our system.

We encourage you to reach out to our support team with any more specific details you can provide on both the clunkiness and the VAT adjustment difficulties. Your feedback is invaluable to us, and we will use it to drive positive change.

We remain committed to earning back your confidence and delivering better results in the future.

All the best,
The Clear Books Team

Rated 5 out of 5 stars

Clearbooks is simple to use

Clearbooks is simple to use, full-featured, reliable and well priced. The support team are accessible and knowledgeable. I've used the software for over 10 years and it makes for very easy reporting.

7 February 2024
Unprompted review
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Reply from Clear Books Accounting Software

Thanks for being part of our journey Roger and for leaving a review!

All the best,
The Clear Books Team

Rated 5 out of 5 stars

Easy to use Accounting Software

I have been using this software for many years now and I find it very user friendly. The support you get when you need to do something new is very good too. i would recommend it to any professional that does not want to wast time with the accounts.

7 February 2024
Unprompted review
Clear Books Accounting Software logo

Reply from Clear Books Accounting Software

That's fantastic to hear - thanks for the review :)

All the best,
The Clear Books Team

Rated 5 out of 5 stars

ClearBooks is a very easy and…

ClearBooks is a very easy and convinient platform to use, and is much superior to its rival platforms.

7 February 2024
Unprompted review
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Reply from Clear Books Accounting Software

Ace that's great to hear, thanks for the review Ben!

All the best,
The Clear Books Team

Rated 4 out of 5 stars

I've been using Clear books for years

I've been using Clear books for years and love it. The support is brilliant too, which I need now and again because I'm not an accountant 😃

7 February 2024
Unprompted review
Clear Books Accounting Software logo

Reply from Clear Books Accounting Software

Haha always happy to help - thanks for leaving a review Alan!

All the best,
The Clear Books Team

Rated 5 out of 5 stars

Great Software and Support

we've been using Clear Books for over a 10 years now, the software is easy to use and robust and is always been reviewed and improved.

support from the team is really good too

7 February 2024
Unprompted review
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Reply from Clear Books Accounting Software

Here's to another 10 years :) Thanks very much for the review, it's greatly appreciated!

All the best,
The Clear Books Team

Rated 5 out of 5 stars

All the functionality I need plus lots…

All the functionality I need plus lots more. Always updating with improvements. Great support from the service centre.

7 February 2024
Unprompted review
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Reply from Clear Books Accounting Software

That's great to hear! Thanks for leaving for leaving us a review :)

All the best,
The Clear Books Team

Rated 5 out of 5 stars

I recently opened an account with Clear…

I recently opened an account with Clear Books for my new company and am impressed with Clear Books’ onboarding experience. I had a representative take me through an online tutorial, and he also made himself available by phone or email to answer any queries, which I have made use of a couple of times. In this era where so many companies are scaling back customer service, I am impressed with the levels of personal support offered by Clear Books.

10 December 2023
Unprompted review
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Reply from Clear Books Accounting Software

Thank you so much for the lovely review!

All the best,
The Clear Books Team

Rated 5 out of 5 stars

Good value and a great product

Good value and a great product, has saved me a lot of time already!

9 December 2023
Unprompted review
Clear Books Accounting Software logo

Reply from Clear Books Accounting Software

That is fantastic to hear and thanks! :)

All the best,
The Clear Books Team

Rated 4 out of 5 stars

Easy system helpful people

Easy system helpful people at end of phone who are patient and sympathetic. Simple to phone and get through to a human who will expertly guide you and help you set up things to meet your needs.
Opposite of trying to deal with a Government Agency! That is meant as a compliment.

1 December 2023
Unprompted review
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Reply from Clear Books Accounting Software

Always happy to help! Haha we'll take it as one :)

All the best,
The Clear Books Team

Rated 5 out of 5 stars

Recommended. Wouldn't go anywhere else.

ClearBooks is an easy to use and reliable software and the support staff go over and above to help you when you need them. The phone is answered quickly and the agents are very knowledgeable. Good old fashioned 'service' which is pretty rare these days! Thank you Jamie and Tommy.

22 November 2023
Unprompted review
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Reply from Clear Books Accounting Software

Thankyou so much Caroline - Tommy and Jamie are especially grateful for the kind praise :)

All the best,
The Clear Books Team

Rated 5 out of 5 stars

As a person that is new to accountancy…

As a person that is new to accountancy software, I have to give particular credit to how supportive team are. They have really helped me understand the system in detail and all took time to understand my business and how the system can be best utilised for it. The system itself is easy to use once you get the hang of it, so I really like the auto bills element and the fact you can have a bank feed. Really has made my job so much easier! Follow up calls from the team have been well received too and not intrusive. Thanks guys!

10 November 2023
Unprompted review
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Reply from Clear Books Accounting Software

Really happy to hear you had a great experience - thanks for the lovely review Katie :)

All the best,
The Clear Books Team

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