It has been a long process and I was asked to repay for what I had paid 6 months ago. More payment was requested for ID check which should have been part of the first round. However, Charmaine was hel... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Good easy user interface. No issues with completing the forms. Disappointed with the extra costs for new verification persons. Overall feel confident that as a new organisation we have all our resourc... See more
Company replied
However, my adviser Aakriti has been very helpful. The process is somewhat confusing for someone who is applying as a self-employed person. I am not a corporate, but I seemed to have been charged the... See more
Company replied
Clearcheck is an extremely company with my Enhanced DBS application. Especially the support team of them, they are always help me cope with my issues or problems during the process. Respond my doubt... See more
Company replied
Company details
Written by the company
DBS checks are in place to stop unsuitable people from working with children or vulnerable people. Speak to one of our team and apply for your DBS check now
Contact info
27 OLD GLOUCESTER STREET, WC1N 3AX, London, United Kingdom
- support@clearcheck.co.uk
- www.clearcheck.co.uk
3.6
Average
4K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Clear Check
We’re really pleased to hear you had a great experience, and Lisa will be delighted to know her support made a difference. We appreciate you taking the time to share your feedback.
I paid £101 to have a DBS check with…
I paid £101 to have a DBS check with clear check, after the payment was made, I was asked to submit documents which I did, then I was told that I had to verify my identity, after sending a copy of my passport and my driving licence plus a utility bill.
After that I told clear check that I wanted to cancel my application for a DBS check.
Now they are ignoring my request for a refund.
PLEASE ANYONE THINKING OF USING CLEAR CHECK.
DO’NT USE CLEAR CHECK
23 March 2026
Unprompted review
Reply from Clear Check
Thank you for sharing your experience. We’re sorry to hear about the issues you’ve described, and we understand how frustrating this must be. This isn’t the level of service we aim to provide. A member of our team will contact you shortly to review your application and assist you directly with your refund request.
Excellent customer service
I'm afraid the process of obtaining a DBS online was rather beyond me, but Charmaine guided me patiently through every step of the way. I could not have done it without her help and I am extremely grateful to her.
19 March 2026
Unprompted review
Reply from Clear Check
Hi Marcus, thank you for sharing this. We’re so glad Charmaine was able to guide you through the process and make everything feel manageable. We really appreciate you taking the time to leave this feedback.
Efficient and helpful
25 March 2026
Unprompted review
Reply from Clear Check
Hi Mary, thank you for your feedback. I’m glad to hear you found the service efficient and helpful. Your comments are truly appreciated.
The service I have received has been…
The service I have received has been second to none .
I have been kept up to date constantly through out the process .
Emails and instructions have been clear and concise and in layman’s terms.
I fully recommend the service and my case has been dealt with by Lisa , she has been amazing .
Many thanks
25 March 2026
Unprompted review
Reply from Clear Check
Hi Mark, thank you so much for your kind words. It’s great to hear that you felt supported and well‑informed throughout the process. Clear communication is something we take seriously, so your feedback means a lot.
I’m especially pleased to hear that Lisa made such a positive impact, she’ll be delighted to know her work was appreciated.
Thank you again for the recommendation and for taking the time to share your experience.
Extremely straightforward
Extremely straightforward
Outcome quickly received
16 March 2026
Unprompted review
Reply from Clear Check
Hi Rhea, thank you for your feedback. We’re glad to hear the process felt straightforward and that you received your outcome quickly. We appreciate you taking the time to share your experience.
Excellent service
I sent a query to this company and got a reply back really quick. Olivia explained everything in detail and dealt with it professionally and efficiently. Thank you.
24 March 2026
Unprompted review
Reply from Clear Check
Hi Janet, thank you for sharing your experience. It’s great to hear that Olivia was able to respond quickly, explain everything clearly, and handle your query with professionalism. We appreciate your feedback and will make sure she sees your kind words.
I paid for a DBS check which is now…
I paid for a DBS check which is now available on line however, I can't log into my account and impossible to contact a human.
24 March 2026
Unprompted review
Reply from Clear Check
Hi Michael, thank you for your review. The best way to contact our team is through our website’s contact form or ticket system, as Trustpilot is a review platform rather than a support channel. Once you submit a ticket, a member of our support team will get in touch to help resolve the login issue and ensure you can access your DBS check.
Solved the problem and very professional
The operative Aakriti solved my problem. Very professional and very helpful. I had contacted Clearcheck by mistake and needed the UK Gov DBS email address.
20 March 2026
Unprompted review
Reply from Clear Check
Hi Brian, thank you for your review. I’m glad to hear Aakriti was able to point you in the right direction and get things sorted. It’s easy to mix up services like this, so I’m pleased we could help clarify what you needed. If you ever have any other questions, we’re here to help.
Reply from Clear Check
Hi Mohammed, thank you for your feedback. We’re really glad to hear you found the process quick and easy.
Prompt
Prompt, efficient and professional.
Quick response in solving any issues.
23 March 2026
Unprompted review
Reply from Clear Check
Hi Valdis, Thank you for the great feedback. It’s brilliant to hear that you found our service prompt, efficient and professional. We’re always glad to help and it’s great to know our quick support made a difference.
Terrible service
Terrible service, I paid £73 in 2023 for a DBS check for a client from my local blind charity. After which without my authority or permission they debited my account every 3 months until today! I've had to make an official complaint to trading standards and on social media. Terrible interface to get a complaint through! No human contact all via ai chatbots. Who ever is in charge of the company needs to shape up.
They did finally agree to refund £32 from the £96 debited. There was nothing in the T&C's I read that suggested continuing payments! I've complained to my bank but was told clicking or ticking the T&C's is agreeing even if it's not clear.
23 October 2025
Unprompted review
Reply from Clear Check
Hi John, thank you for taking the time to share this. I’m sorry to hear about the frustration you’ve experienced, we understand how concerning unexpected payments can be.
We’ve tried to locate your application using the details provided in your review, but nothing is coming up on our system. If you could respond to the Trustpilot information request we’ve sent, we’ll be able to identify your account and look into this properly.
Once we have the correct details, we’ll make sure your case is reviewed and resolved as quickly as possible.
Scammers in plain site.
I didn't realise the cost for my DBS check as not stated on initial form. I just filled it in and payment taken. I realised I then didn't know how much so checked bank and it was a LOT more then I thought. No way of cancelling it via bank. No email to contact this company to cancel. Was auto enrolled onto a subscription I didn't know about. Cancelled that! Scammers in plain site. I want to CANCEL IT BUT I CANT. Unless get a ticket and wait 5 days. Be too late then. UPDATE. I received email re they acknowledged my request for refund/cancellation which was passed to the team. Later I get another email asking ME to log in to request refund! When I did I saw my application had miraculously zoomed through stages and my refund was now £60 less!!! WHY when I had email saying IT WAS RECIEVED AND BE PASSED TO THE TEAM. WHY DID IT CONTINUE? I'd already requested it 3-5 times via email.
23 March 2026
Unprompted review
Reply from Clear Check
Hi Michelle, thank you for sharing your concerns. I’m really sorry to hear about the confusion and frustration you’ve experienced, that’s not the experience we want for anyone.
A member of our team will contact you directly to help resolve this and make sure everything is sorted as quickly as possible.
Thank you for giving us the chance to put things right.
Not as straightforward as I'd hoped
However, my adviser Aakriti has been very helpful. The process is somewhat confusing for someone who is applying as a self-employed person. I am not a corporate, but I seemed to have been charged the corporate fee as well as the cost of the DBS. It seemed I could not get it done any other way. Feels like a catchpenny stunt. I switched from UCheck to this service hoping for a simpler process, but it has ended up costing me more. Your staff a good, but the process is not geared for sole traders.
18 March 2026
Unprompted review
Reply from Clear Check
Hi Molster, thank you for taking the time to share this feedback. I’m glad to hear that Aakriti was helpful and patient throughout the process, but I’m sorry that the experience felt confusing as a self‑employed applicant. We understand how frustrating it can be when the system doesn’t feel tailored to your situation, and we appreciate you highlighting the issue around fees and the overall process.
Someone from our team will review this in more detail to ensure everything has been handled correctly and to see where we can improve the experience for sole traders moving forward. Thank you again for bringing this to our attention.
Kept taking money from my account
Kept taking money from my account, paid them in full and received my certificate and then they Kept taking 10 euros from my account for a couple of months, sent them an email got no response so I went to the bank to stop them. I am amazed the the Scottish police are using this company, not very honest people when they keep taking money off your card.
14 January 2026
Unprompted review
Reply from Clear Check
Hi Aine, thank you for taking the time to share this. I’m really sorry to hear about the unexpected charges and the difficulty you had getting a response. That’s not the experience we want for anyone. Someone from our support team will be in touch to look into this properly and make sure everything is resolved for you. We appreciate you bringing it to our attention.
Reply from Clear Check
Hi Teodor, thank you for your review. We’re really glad to hear you had a great experience with our service. Your feedback means a lot to us.
No problems
No problems, all went according to plans and the information I was pleased..
21 March 2026
Unprompted review
Reply from Clear Check
Thank you for sharing your feedback. We’re glad to hear everything went smoothly for you and that the information provided met your expectations. We appreciate you taking the time to leave a review.
Aakriti was very helpful and…
Aakriti was very helpful and professional and also very patient.
21 March 2026
Reply from Clear Check
Hi Julian, thank you for sharing your feedback. We’re really pleased to hear that Aakriti was helpful, professional, and patient throughout the process. She’ll be delighted to know her support made a positive difference for you.
positive experience
I had a very positive experience with the DBS process and would like to thank Aakriti for the support provided throughout. The process was handled professionally, and I was kept informed at every stage, which made everything smooth and stress-free.
Communication was clear and timely, and any questions I had were answered promptly. I truly appreciate the assistance and would highly recommend the service to others.
21 March 2026
Unprompted review
Reply from Clear Check
Hi Farid, thank you for sharing such a positive review. It’s wonderful to hear that the DBS process felt smooth and stress‑free, and that Aakriti’s support helped keep everything clear at each stage. Her professionalism and timely communication make a real difference, and she’ll be delighted to know her assistance stood out to you. We truly appreciate your recommendation.
Reply from Clear Check
Hi Abdulrahman, thank you for your feedback. We’re really pleased to hear you had a good experience and that Olivia took great care of you. She’ll be delighted to know her support made a difference.
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