It has been a long process and I was asked to repay for what I had paid 6 months ago. More payment was requested for ID check which should have been part of the first round. However, Charmaine was hel... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Good easy user interface. No issues with completing the forms. Disappointed with the extra costs for new verification persons. Overall feel confident that as a new organisation we have all our resourc... See more
Company replied
However, my adviser Aakriti has been very helpful. The process is somewhat confusing for someone who is applying as a self-employed person. I am not a corporate, but I seemed to have been charged the... See more
Company replied
Clearcheck is an extremely company with my Enhanced DBS application. Especially the support team of them, they are always help me cope with my issues or problems during the process. Respond my doubt... See more
Company replied
Company details
Written by the company
DBS checks are in place to stop unsuitable people from working with children or vulnerable people. Speak to one of our team and apply for your DBS check now
Contact info
27 OLD GLOUCESTER STREET, WC1N 3AX, London, United Kingdom
- support@clearcheck.co.uk
- www.clearcheck.co.uk
3.6
Average
4K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Clear Check Application Support Team - DBS Individual Check
Olivia, from Clear Check's Application Support team, was extremely helpful guiding me through the application process, after I got in a muddle. Olivia replied promptly to my queries, and I could not have completed the application without her invaluable support. Clear Check customers are very lucky to have someone as amiable and professional as Olivia to support them and I would give 10 stars, if I could, for her brilliant customer service.
20 March 2026
Unprompted review
Reply from Clear Check
Hi Alison, thank you for sharing such a thoughtful review. It’s wonderful to hear how much Olivia’s support helped you through the application process. She’ll be delighted to know her professionalism and kindness stood out to you. We’re very proud to have her on the team, and your feedback means a great deal.
Olivia was really helpful
Olivia was really helpful, responded to my emails quickly and with accurate answers to my questions.
18 March 2026
Reply from Clear Check
Hi Dean, thank you for your review. It’s great to hear that Olivia was able to help and provide clear, quick answers to your questions. We appreciate you taking the time to share your experience.
Hidden recurring charges
My son who is under 18 fell for the £8 per month recurring payment . He was getting his dbs for football coaching . He don't need to use clear check he could have gone direct to DBS . I should have supervised him . He is very upset and feels stupid for falling for the hidden £8 per month and is out of pocket . In total he will have paid 8x£8 he didn't realise or was too embarrassed to tell me about before I helped him create account and cancel . It's a lot to lose for a 17 year old
14 October 2025
Unprompted review
Reply from Clear Check
Hi Sarah, thank you for sharing this, and I’m sorry to hear how upsetting this has been for your son. Thank you for providing the information we requested. We’ve now been able to locate the account, and a member of our support team will be in contact to review the situation and help resolve this for your son.
No one guide properly what to do even the number for support is not working.
Hii I apply my DBs through this no one guide me properly I was totally confused because all the process start after payment I spent almost £100+ who earn know the value of £100 .when I did not understand the process not getting help from the team proper guidance I choose to step back and request for refund . You guys can't believe they just issue £25 refund totally unexpected.
18 March 2026
Unprompted review
Reply from Clear Check
Hi Avneet, thanks for your review. As we haven’t received a response to our Trustpilot information request, we’re currently unable to assist without your application details. If you still need help, please reply to that request or email our support team directly at support@clearcheck.co.uk so we can look into this for you.
Fine experience and impressively quick…
Fine experience and impressively quick turnaround. Less impressed by the online journey which led me to inadvertently signing up to a subscription service, bt that was rapidly resolved by Charmaine in Customer Service
18 March 2026
Unprompted review
Reply from Clear Check
Hi Steve, thank you for sharing your feedback. I’m glad to hear the turnaround was quick, and it’s great to know Charmaine was able to sort out the subscription issue for you. We appreciate you taking the time to leave a review.
Scam
I paid £86.50 for Disclosure in January. They sent me email if I receive document by post in 7-14 days.
Up today -March I did not receive enything.
They also charge me unexpected direct debit payment of £8 per month (February and March) for what?
I will seek legal advice for a complete refund.
18 March 2026
Unprompted review
Reply from Clear Check
Thanks for providing your details. A member of our support team will be in touch to look into this for you and help get everything resolved. We’ll review the application and the payments you’ve mentioned so we can clarify exactly what’s happened.
I really want to mention that the Lisa was very very helpefull and professional.
I really want to mention that the experience was very excellent, the company works intelligently and quickly, I loved the way they interacted with me, I was always well supported by the employees. thanks for that.
18 March 2026
Unprompted review
Reply from Clear Check
Hi Gizela, thank you for sharing such kind feedback. We’re delighted to hear how helpful and professional Lisa was throughout your experience. I’ll make sure Lisa sees your message. We really appreciate you taking the time to leave this review.
I applied for a rbs check costing 65…
I applied for a rbs check costing 65 pound four years ago that was fine but then when I signed up for online banking they have been taking 8 pound a month for 4 years I didn’t sign up for anything else and didn’t say they could do that. I’ve tried to get in touch with them to sort it out to no avail
20 January 2026
Unprompted review
Reply from Clear Check
Hi Carolyn, thanks for sharing this with us. A member of our support team will be in touch to help get this sorted. In the meantime, could you email us at support@clearcheck.co.uk with any details you have about the payments. That will help us locate the charges on our system and check exactly what’s happened.
The worst service they ask for extra…
The worst service they ask for extra money for a fast service and they give you the postal service instead and they keep charging you extra money from your avoid at a specific time like 4:00 am like thieves guys try another company I will write the reviews till every one keeps safe from them
18 January 2026
Unprompted review
Reply from Clear Check
Hi Calma, thanks for your review. As we haven’t received a response to our Trustpilot information request, we’re currently unable to assist without your application details. If you still need help, please reply to that request or email our support team directly at support@clearcheck.co.uk so we can look into this for you.
Charmaine was very helpful dealing with…
Charmaine was very helpful dealing with my enquiry. She clearly explained how I could navigate the site to check on my account and was most useful and supportive in helping me with my issues. Thank you
17 March 2026
Unprompted review
Reply from Clear Check
Hi Anna, thank you for sharing this. It’s wonderful to hear how helpful Charmaine was with your enquiry. I’m glad she could guide you through the site and support you with your account. I’ll be sure to pass your kind words on to her.
Charmaine - Excellent Customer Service Representative
My email was replied to by Charmaine promptly @ Clear Check.
The email I received was succinct, professional and friendly. It would seem that without knowledge we had made a genuine mistake. Charmaine's explanation of the situation was kind.
Thank you very much Charmaine for your help and support.
17 March 2026
Unprompted review
Reply from Clear Check
Hi Jo, thank you for your review. We’re really pleased to hear Charmaine was able to respond promptly and provide a clear, friendly explanation of the situation. Mistakes happen, and it’s great to know her support helped make everything straightforward. We appreciate you taking the time to share your experience.
Great service and very fast
17 March 2026
Reply from Clear Check
Thank you for your review. We’re really glad to hear you received great service and that everything was handled quickly for you.
Thanks for help me
17 March 2026
Reply from Clear Check
Hi Maricica, thank you for your review. We’re glad we could help, and we appreciate you taking the time to share your feedback.
Scammers
Scammers
Paid £101.50 for a Basic as I work in the airline industry
They also have a hidden direct debit payment of £8 per month for what?
You can’t contact them so I contacted my bank cancelled and blocked anymore payments to these thieves.
I am also seeking legal advice for a complete refund.
John Gaffney
17 March 2026
Unprompted review
Reply from Clear Check
Hi John, I’m really sorry to hear about your experience. This isn’t the level of clarity or service we aim to provide, and I understand how frustrating this must feel. A member of our support team will contact you directly to go through your account, clarify any charges, and work with you toward a resolution.
Thank you for bringing this to our attention. Your feedback helps us improve.
Good easy user interface
Good easy user interface. No issues with completing the forms. Disappointed with the extra costs for new verification persons. Overall feel confident that as a new organisation we have all our resources for checks in one place.
16 March 2026
Unprompted review
Reply from Clear Check
Hi Alison, thank you for your feedback. I’m glad to hear the system was easy to use and that completing the forms was straightforward. I understand your disappointment regarding the additional costs for new verification personnel, and I appreciate you sharing that with us. It’s great to know you feel confident moving forward as a new organisation, and we’re here to help with anything you need as you continue using our service.
Reply from Clear Check
Hi Aurelie, thank you for your feedback. I’m glad to hear the process was smooth and quick for you. We appreciate you taking the time to share your experience.
Fast and helpful
It was a really fast way of getting a basic DBC check which I really need for my work. I had a support at every step and also I was informed about each stage of my case.
16 March 2026
Reply from Clear Check
Hi Magdalena, thank you for sharing your experience. I’m glad the process was quick and that you felt supported at every stage. Knowing the updates were helpful and kept you informed means a lot to us. If you ever need further assistance, we’re here to help.
Absolute scam.
Absolute scam.
Find another company to get a dbs from as this company will just take your money an you will NEVER receive your certificate!!!!!
16 March 2026
Unprompted review
Reply from Clear Check
Hi Neil, thanks for your review. We’ve now been able to locate your application with the details you’ve provided, and a member of our support team will be in touch to help resolve this for you. We understand how concerning this experience has felt, and we’re committed to getting this sorted as quickly as possible.
What a scam this company is!
What a scam this company is!
I started the check process, which didn't say the price. When I realised how much money they had already taken out of my bank, within one hour, I contacted them and requested them to stop the process. They replied to say that they had stopped and that they would be contacting me.
They have never contacted me despite my many emails to them requesting a refund.
They are obviously hoping I would get fed up of contacting them and give up.
If they were a legitimate, honest company they wouldn't hide the cost.
24 October 2025
Unprompted review
Reply from Clear Check
Hi Brian, thank you for sharing your concerns. I’m sorry to hear about the experience you’ve described, and I understand how frustrating this must feel. I’ve passed your details to our team so they can review your case and contact you directly to help resolve this. We appreciate your patience, and we’ll make sure someone contacts you to discuss the next steps.
Very responsive and helpful
Very responsive and helpful. Thank you Aakriti
13 March 2026
Unprompted review
Reply from Clear Check
Hi Jill, thank you for your kind words. I’m glad to hear Aakriti was responsive and helpful throughout your experience. Your feedback means a lot to us.
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