Cleartone Communications Limited Reviews 

225
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 33 reviews, reviewers had a great experience with this company. Customers frequently praise the incredibly helpful staff for making the entire account setup process smooth, seamless, and efficient while providing exceptionally clear and professional explanations. Consumers truly love the highly reliable business phone system, noting that the platform is very easy to use and daily office communications run smoothly. However, some people mentioned experiencing frustrating communication gaps, prolonged delays in getting customer support responses, and an overall lack of proper follow-up. A few reviewers also noted occasional technical connection troubles, difficulties with service continuity over time, or challenges when trying to transfer phone numbers.

What people talk about most

Service

People report positive experiences with service, highlighting fast setups and helpful staff. Consumers... See more

Staff

Consumers find staff to be exceptionally helpful and knowledgeable during their interactions. Reviewers... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising helpful staff members who... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We've used Cleartone now for 3 years and we've been really happy with the service provided. Whenever a tech issue arises with our comms systems the team are very helpful and responsive. Highly recom... See more

Company replied

Rated 5 out of 5 stars

We have used for a couple years now, no complaints! Excellent customer service, truly care and want to see you and are business succeed. Thank you cleartone communications!

Company replied

Rated 5 out of 5 stars

We’ve been using Cleartone for our business phone number service for three years and couldn’t be happier. The setup was smooth, support has always been quick and professional. Highly recommend.

Company replied

Rated 5 out of 5 stars

Great service for a business landline number. Connects to mobile phone and very easy to take work calls when out and about. Thanks to David for always sorting a good deal each year we renew.


Company details

  1. Telecommunications service provider

Information provided by various external sources

Cleartone specialise in Virtual Numbers which can be linked to any Landline or Mobile Worldwide. Local and National Virtual Numbers Available.


Contact info

4.0

Great

TrustScore 4 out of 5

225 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 14% of negative reviews

Typically replies within 24 hours

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4.0

All reviews

(225)

32 reviews in the last 12 months

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Rated 5 out of 5 stars

fantastic organisation

fantastic organisation! Great customer support from beginning to end of the process. The team are really informed and go the extra mile at every stage. I would recommend them for sure

21 September 2023
Unprompted review
Rated 1 out of 5 stars

complete criminals

complete criminals, advertise false prices then rip you off with direct selling, so 1980s.
the so called sales manager David is a crook, gave me a monthly price then took £288 out of my account without my knowledge, i cancelled when i checked my bank the day after.
I am still waiting for my refund nearly 2 weeks later.
They are slow at returning emails.
I advise anyone not to do business with these cowboys.
there are cheaper better companies out there who say what they advertise.

4 September 2023
Unprompted review
Rated 5 out of 5 stars

I would recommend this company to…

I would recommend this company to anyone wishing for professional telephone and answering services. They have provided me with two numbers for my business so far. They are always there when you need them and super quick on responding. I cannot fault their flawless service. Amazing! 🤩🤩🤩

4 August 2023
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, their communication is crystal clear, it’s a must go company if you want a business virtual landline number linking up to your mobile. 100% recommended. I’ve dealt with other companies before - I can say Cleartone is absolutely brilliant.

25 May 2023
Unprompted review
Rated 5 out of 5 stars

So far I've had nothing but good experiences

Well so far I've had nothing but good experiences with Cleartone, and today was no exception. Wait, let me rephrase that. Today was an exception, in that the person I dealt with on the phone (Marcial) was a consummate gentleman.

I called regarding a problem and Marcial took an inordinate amount of time to help sort it for me. He considerately stayed on the line and talked me through what I needed to do, resulting in my problem being solved, and him offering a few more suggestions to help me along my way. It wasn't like an upsell, and didn't feel disingenuous, it was just smooth sailing, the kind of customer service you don't often see these days.

ANSELL BRODERICK & ARTS ASSOCIATES LTD

19 May 2023
Unprompted review
Rated 5 out of 5 stars

Great product and service

The service this company gives to me are second to non.
The pricing is great, the products they sold me is great. It is a few months down the line and haven’t for got me. Still give me follow up calls and very helpful. Keep up great service.

31 March 2023
Unprompted review
Rated 5 out of 5 stars

We at Calvic Enterprises Ltd

We at Calvic Enterprises Ltd, have been customers of Clear tone Communications Ltd for a number of years now. I can say that we have always had excellent service.
I can confirm, that on one occasion I called clear tone office, this was late to change contact numbers, as I was going abroad which was unplanned and I did not have time to do this myself. This was done for me at once as I was at the Air port and all of my request was met, which meant that my trip was a stress free one.
I can call my accounts manager at any time, they are always there to answer any queries that I may have. I have always find the staff very helpful and will go the extra mile to help and support us.

4 October 2022
Unprompted review

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