Cleartone Communications Limited Reviews 

225
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 33 reviews, reviewers had a great experience with this company. Customers frequently praise the incredibly helpful staff for making the entire account setup process smooth, seamless, and efficient while providing exceptionally clear and professional explanations. Consumers truly love the highly reliable business phone system, noting that the platform is very easy to use and daily office communications run smoothly. However, some people mentioned experiencing frustrating communication gaps, prolonged delays in getting customer support responses, and an overall lack of proper follow-up. A few reviewers also noted occasional technical connection troubles, difficulties with service continuity over time, or challenges when trying to transfer phone numbers.

What people talk about most

Service

People report positive experiences with service, highlighting fast setups and helpful staff. Consumers... See more

Staff

Consumers find staff to be exceptionally helpful and knowledgeable during their interactions. Reviewers... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising helpful staff members who... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We've used Cleartone now for 3 years and we've been really happy with the service provided. Whenever a tech issue arises with our comms systems the team are very helpful and responsive. Highly recom... See more

Company replied

Rated 5 out of 5 stars

We have used for a couple years now, no complaints! Excellent customer service, truly care and want to see you and are business succeed. Thank you cleartone communications!

Company replied

Rated 5 out of 5 stars

We’ve been using Cleartone for our business phone number service for three years and couldn’t be happier. The setup was smooth, support has always been quick and professional. Highly recommend.

Company replied

Rated 5 out of 5 stars

Great service for a business landline number. Connects to mobile phone and very easy to take work calls when out and about. Thanks to David for always sorting a good deal each year we renew.


Company details

  1. Telecommunications service provider

Information provided by various external sources

Cleartone specialise in Virtual Numbers which can be linked to any Landline or Mobile Worldwide. Local and National Virtual Numbers Available.


Contact info

4.0

Great

TrustScore 4 out of 5

225 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 14% of negative reviews

Typically replies within 24 hours

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4.0

All reviews

(225)

32 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good service, easy to use

Good service, easy pricing and David Raymond set up our department numbers and emails for who will receive the voicemails.

15 February 2023
Unprompted review
Cleartone Communications Limited logo

Reply from Cleartone Communications Limited

Good morning Caroline,

Thank you for taking your time to leave us a review.

If you require any changes on your virtual number please call the office.

Please let us know if you need anything.

Rated 4 out of 5 stars

Great service

Great service, highly recommend. I use Cleartone for my beauty business daily.

15 February 2023
Unprompted review
Cleartone Communications Limited logo

Reply from Cleartone Communications Limited

Wishing you all the best with your beauty business!

Rated 5 out of 5 stars

Smooth simple and easy to use

Thank you Cleartone, Simple and easy to use.

18 January 2023
Unprompted review
Cleartone Communications Limited logo

Reply from Cleartone Communications Limited

Hi Joseph,

Glad to hear you are enjoying the number.

If you need anything - please call the office.

Thank you.

Rated 4 out of 5 stars

Outstanding and efficient

Outstanding service being provided by the team. Quick, effective and transparent through the set up procedure and more than happy to help in all departments.martial really went the extra mile to provide exceptional assistance I Would definitely recommend!

15 February 2023
Unprompted review
Cleartone Communications Limited logo

Reply from Cleartone Communications Limited

Hi Shana,

Thank you for the kind review.

Wishing you all the best with your business.

Was a pleasure setting you up.

Please advertise the number on your google my business to increase your calls.

Thank you.

Rated 5 out of 5 stars

Great company!

Great company always super helpful and fair with price. Happy to recommend!

15 February 2023
Unprompted review
Cleartone Communications Limited logo

Reply from Cleartone Communications Limited

Hi Zac,

Thanks for the kind review.

Wishing you all the best.


Rated 1 out of 5 stars

ASK ME TO RENEW AFTER I CANCELLED EARLIER

Im, not their customer anymore because I cancelled the contract/number earlier which was 2 years ago.
As I never used their services due to earlier cancellation.
However, they have been sending emails to renew the contract and pay 35 pounds.
If the contract was cancelled 2 years ago why do I have to renew?
Why do I still get this type of email and phone call?
This is an abuse of customer privacy.
They have poor customer service or something that looks like a scam company.

14 February 2023
Unprompted review
Rated 5 out of 5 stars

We have used Cleartone for the past…

We have used Cleartone for the past decade and have received excellent service throughout; thoroughly recommended, thanks.

3 February 2023
Unprompted review
Cleartone Communications Limited logo

Reply from Cleartone Communications Limited

Thank you for your kind review.

Been great to see you grow the business.

Hopefully you will be a client of ours for another decade :)

Rated 5 out of 5 stars

Great service and easy to use

We've used Cleartone now for just under 2 years and we've been really happy with the service provided. Having 2-4 people being able to answer the phone is key to us in a busy industry and the calls recorded adds to a safer regulated environment for us. Just renewed and happy to say they have provided everything we've wanted. David has been a great account manager too supporting us when we've needed him.

5 January 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service! We've been using Cleartone right from the start of our business for over 6 years now. Great value for money. Amazing customer service. Highly recommend!

9 December 2022
Unprompted review
Rated 5 out of 5 stars

Amazing service 100% recommended

Thank you so so much I really appreciate all your hard work today David was amazing explaining everything to me and advising me very happy with this service will recommend you to every one thank you.
Great price very happy

16 November 2022
Unprompted review
Rated 5 out of 5 stars

We've used VOIP lines since its…

We've used VOIP lines since its inception and have several numbers already but was looking for something fresh for our non geographic number and a little more professional without being over the top. Absolutely fed up with trying to be sold a full blown enterprise level service when what i needed was a reliable number. Jaimin made the process easy and the follow up has been great. Pleased to say the numbers already up and running and the support has been great.

5 October 2022
Unprompted review

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