CleverFiles Reviews 467

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 93 reviews, reviewers overwhelmingly had a great experience with this company. Many customers found the product to be a lifesaver, effectively recovering a significant amount of data, including files thought to be lost forever, from various devices like hard drives, SSDs, and SD cards. People appreciate the software's ability to preserve folder structures and file names, making reorganization much easier, and its user-friendly interface, even for those without IT experience. The customer service is frequently praised for being professional, patient, and responsive, with many reviewers highlighting the helpfulness of the support team in guiding them through the recovery process. However, some customers also noted issues where the software did not work for them, with files listed as recoverable not actually being restored, or experiencing problems with license activation. A few other people also felt that customer support was cold and dismissive, focusing on policy rather than understanding the user's situation.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers calling it a "lifesaver" and an "essential... See more

User experience

Reviewers highlight positive aspects of user experience, praising the software's ease of use and intuitive... See more

Customer service

Users describe positive interactions with customer service, often highlighting the support desk's quick,... See more

Staff

Customers consistently report positive experiences with staff, highlighting their professionalism, kindness,... See more

Service

People report positive experiences with service, often highlighting the excellent and responsive support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was completely stressed out after accidentally fomatting my drive where i had my precious and very important files of over 1.5TB. After trying other recovery tools that just scattered my files into... See more

Rated 5 out of 5 stars

I have tried others to recover lost and deleted files all made promises. But only Cleverfiles actually recovered my files. The fact that i could review and choose my files before restoring is a plus... See more

Rated 5 out of 5 stars

A 2 TB external Mac drive broke and I thought it couldn't be salvaged. I demoed several disk recovery apps but the only one that worked the best, salvaged the most files, allowed quicklook for valid... See more

Rated 5 out of 5 stars

Disc Drill is an amazing solution. It saved me from a mistake I made when I inadvertently deleted an mp4 from a microSD card. Disc Drill to the rescue! While the first attempt was not successful due t... See more


Company details


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4.4

Excellent

TrustScore 4.5 out of 5

467 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Recovered and saved a family memory

I had a camera card that had a very memorable recording on it of my child that I needed to recover somehow. Disk Drill was able to recover the damaged video file for me and keep it's original 4K quality. I was amazed and very appreciative. Thanks!

14 March 2025
Unprompted review
Rated 5 out of 5 stars

Like I hadn't lost anything

I had copied a lot of personal files from an old iMac that was dying to a MacPro that still worked well. Then I stupidly deleted them all from the iMac and emptied the trash to give to me daughter. When I then replaced it with the Mac Pro on my desk, the MacPro wouldn't start up. I had Garageband recording and files, tutorials that used a Flash interface from TrueFire's guitar site, videos, etc. The initial disk drive scan said the drive was dead. I did a deep scan, and all of my files showed up. I bought the premium license and hoped for the best when I hit "recover". When it was done, the files on my USB for recovery were "exactly" as I had copied them, meaning the folders looked identical and everything worked as though nothing had happened. I had run a different data recovery prior to this one, and the scan showed it found files, but they were all rearranged so the jpegs were all in one folder, flash .swf files in a folder, garageband mp3's in a folder, but nothing even close to resembling what the folders originally looked like. The files were practically useless because everything had been deconstructed. Like having your engine returned to you in a giant box with all of the pieces. Disk Dive was a life saver!

8 March 2025
Unprompted review
Rated 5 out of 5 stars

Disk Drill recovered TBs of Data from a not mountable external Drive

My dad came up to me and showed me that his external HDD was no longer recognized by Mac OS (of course he had no backup...).
Trial and Error with Disk Utility but no success. The data was still on the drive but it would not mount.

Saw a recommendation of Disk Drill in a forum and tried it out. It took a long time (19hrs for scanning the drive, 10hrs copying the files) but everything was intuitive and worked out really well. Now all of my dads data is accessible again (with backups).

Thanks to Disk Drill for providing such awesome software and keeping it up to date!
We can recommend Disk Drill to everyone who has a similar problem.

Sincerely
Torben

4 March 2025
Unprompted review
Rated 5 out of 5 stars

Diskdrill allowed me to recover the data.

Diskdrill allowed me to recover the data.
It works!
I had a 2 TB internal drive full of data to recover from a broken LG-NAS drive that was password locked. Windows wouldn't open it.
Diskdrill free showed me the files are there, so I bought the licence.
Diskdrill allowed me to recover the data with file names intact. It took a couple of days, but it worked well. Great support by David of Cleverfiles.com.
I am now recovering files from a Mac external drive to recover to my Windows PC.
Diskdrill IS working on this now, whereas Windows doesnt even see the drive.
Impressed and glad I bought Diskdrill.

24 February 2025
Unprompted review
Rated 5 out of 5 stars

Very helpful staff who assisted me in…

Very helpful staff who assisted me in repairing a video that couldn't be uploaded to the site due to its large file size. They went above and beyond to help, successfully repairing the video even when other paid apps failed. Beyond grateful!

22 February 2025
Unprompted review
Rated 5 out of 5 stars

what a mind-blowing super hero saver…

what a mind-blowing super hero saver app !!
I just got back some files that I deleted by accident on my SD card. and the providing Online costumer service is so effective and fast. long story shot I had lost my activation code from my last year purchased and they were about to find it in less that a minute. I usually don't review apps but this one deserve your trust and it is definitely a must have to any one who need to recover data that as been accidentally wipe out

12 February 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

The software itself is very intuitive, and I have managed to recover a lot of files.
Also, the support team was great, answering fast.

25 January 2025
Unprompted review
Rated 5 out of 5 stars

Disk Drill for Mac is a fantastic tool…

Disk Drill for Mac is a fantastic tool for data recovery! It's super user-friendly and has a sleek, intuitive interface that makes it easy to recover lost files, even if you're not tech-savvy. I was able to recover photos and documents I thought were gone forever. It also offers additional features like disk health monitoring and privacy tools. Highly recommend it for anyone who needs a reliable, efficient way to safeguard or recover important files!

25 January 2025
Unprompted review
Rated 1 out of 5 stars

MISLEADING ABOUT TRUE COST

Found the Desk Drill on YouTube. What they fail to tell you is that you can only get your files back if you pay for the premium service. I would never recommend this company to anyone. Not because they charge (its a business at the end of the day), simply because they're not honest. They think the best way to make a profit is to mislead customers. TERRIBLE!

26 January 2025
Unprompted review
Rated 5 out of 5 stars

Great product

Great product. Does exactly what it's supposed to. I've recovered important data from a number of failing drives using it. They also provide timely and helpful support.

16 December 2024
Unprompted review
Rated 5 out of 5 stars

A five Star Experience

This is a truly fantastic product and dug me out of a hole I thought I would never get out of . If you have files to recover from a crashed disk or storage device you would find it difficult to find a better product

11 December 2024
Unprompted review
Rated 1 out of 5 stars

Recovered mp4 files, but none of them were playable. Waste of time and money.

It was able to "recover" the files from a disk, but none of the mp4 files were able to be played.

10 December 2024
Unprompted review
CleverFiles logo

Reply from CleverFiles

Hi,

Thank you for sharing your feedback.

The preview option is always available on any Disk Drill version, and it's the only way to confirm that a specific file is recoverable. This is explained in detail before the app launch, in the very first onboarding tutorial. The information on the preview is always accessible within the Help Menu as well.

There are no limitations on using the preview option in Disk Drill Basic. This way, you can fully evaluate the recovery results by previewing all files you are willing to recover before purchasing Disk Drill PRO.

I'd be happy to address your concerns further, please shoot us a message at help@cleverfiles.com and add "Attn. David" to the subject line.

Rated 5 out of 5 stars

Brilliant!

Like magic! The reality is that Disk Drill is real, brilliant and well-thought-out software. I love that CleverFiles gives the opportunity to try it out before purchasing. The online reviews and comparisons put Disk Drill at the top of the list, and I'm so glad I chose this product. It literally pushed two months of frustration and anxiety out the window.

2021 iMac with M1 silicon chip, Sequoia 15.1.1, Disk Drill version 5.6.

Like so many others, the upgrade from Sonoma to Sequoia came with a few issues, now resolved in updates. But in the meantime, all but one of my external hard drives became inaccessible and I could see them in Disk Utility but they wouldn't mount.

On my Mac, the drive was full. Everything that could be transferred out, was, to 3 new external drives. One was especially important because prior to the Sequoia upgrade (end of September 2024) I transferred 1/2 TB of vital video files that were critical to my work. My plan was to make a backup copy to another external drive. However, before I did that the Sequoia upgrade came out, and I installed it. It had a few problems (now remedied). One of those was that it had difficulty with external drives, in some cases not seeing them at all. In the 2 months I waited for the fix, I tried everything, including downgrading back to Sonoma in the hope that my external drives would still be recognized. Even Mac's Disk Utilities' First Aid didn't work on that critical drive, telling me that everything on the disk should be backed up because the disk was corrupted. Well, how could I do that if the drive wouldn't mount? After 2 Sequoia updates my other ext. drives mounted - except for that one important one. I even went back to the place where I had purchased it and they told me that sure, they could recover my files but it would cost me $500. After quite a bit of online research, I decided to try Disk Drill. The cost of the Pro version is 1/5 of what the store wanted. It worked brilliantly, and was so easy to use! When the process finished, I had all of those precious files back, copied onto another ext drive and I have since made a duplicate. I then reformatted the corrupted disk, and it is fine now. What a relief! Thank you so much for this amazing software!

3 December 2024
Unprompted review

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