CleverFiles Reviews 467

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 93 reviews, reviewers overwhelmingly had a great experience with this company. Many customers found the product to be a lifesaver, effectively recovering a significant amount of data, including files thought to be lost forever, from various devices like hard drives, SSDs, and SD cards. People appreciate the software's ability to preserve folder structures and file names, making reorganization much easier, and its user-friendly interface, even for those without IT experience. The customer service is frequently praised for being professional, patient, and responsive, with many reviewers highlighting the helpfulness of the support team in guiding them through the recovery process. However, some customers also noted issues where the software did not work for them, with files listed as recoverable not actually being restored, or experiencing problems with license activation. A few other people also felt that customer support was cold and dismissive, focusing on policy rather than understanding the user's situation.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers calling it a "lifesaver" and an "essential... See more

User experience

Reviewers highlight positive aspects of user experience, praising the software's ease of use and intuitive... See more

Customer service

Users describe positive interactions with customer service, often highlighting the support desk's quick,... See more

Staff

Customers consistently report positive experiences with staff, highlighting their professionalism, kindness,... See more

Service

People report positive experiences with service, often highlighting the excellent and responsive support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was completely stressed out after accidentally fomatting my drive where i had my precious and very important files of over 1.5TB. After trying other recovery tools that just scattered my files into... See more

Rated 5 out of 5 stars

I have tried others to recover lost and deleted files all made promises. But only Cleverfiles actually recovered my files. The fact that i could review and choose my files before restoring is a plus... See more

Rated 5 out of 5 stars

A 2 TB external Mac drive broke and I thought it couldn't be salvaged. I demoed several disk recovery apps but the only one that worked the best, salvaged the most files, allowed quicklook for valid... See more

Rated 5 out of 5 stars

Disc Drill is an amazing solution. It saved me from a mistake I made when I inadvertently deleted an mp4 from a microSD card. Disc Drill to the rescue! While the first attempt was not successful due t... See more


Company details


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

467 reviews

5-star
4-star
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2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

What a great experience!!!

What a great experience!!!! CleverFiles took care of this longtime user on the upgrade on my mac! I totally trust their product to the fullest! Now I can recover my files!!!!!! :). 5 STARS!

14 June 2025
Unprompted review
Rated 5 out of 5 stars

While on vacation i started having…

While on vacation i started having issues with my OSMO Pocket 3. This ended up causing me to lose all of my files. This led me to doing a bunch of research and I ended up emailing disk-drill / clever files about their go pro recovery and if they think it would work for my camera. What they sent me ended up being a new beta they are developing for a wider range of cameras. Using this I was able to recover nearly 90% of my lost data with minimum corruption. I would recommend this company to anyone.

19 April 2025
Unprompted review
Rated 5 out of 5 stars

Great Product to Recover CR3 files!

Great Product to Recover CR3 files!
I had wonderful experience to recover 700+ CR3 files from a formatted SD card. This is the first time I was using the Disk Drill. The online support provided very efficient service to help me through all the steps needed all the way through. Strongly recommended this product and company!

6 June 2025
Unprompted review
Rated 5 out of 5 stars

Best disk recovery software for MacOS

Best disk recovery software for MacOS. It always saves me whenever I am in trouble without failure. The customer service is awesome too. They responded quickly and helped my case professionally. Don't waste your money on other solutions. This is just the best.

3 June 2025
Unprompted review
Rated 5 out of 5 stars

Disk Drill has saved my behind twice…

Disk Drill has saved my behind twice already this year! I'm blown away by how effortless it is. With other recovery software, I would be so nervous about whether or not I'll get my files back, but with Disk Drill, I already know I'll be able to get all my files back, so I don't even break a sweat if I accidentally delete files

5 March 2025
Unprompted review
Rated 5 out of 5 stars

Thank you thank you thank you!!

What others wanted to charge me $40-70 USD to repair, they did for free. And when my file was above their file size limits, they went above and beyond to help me. Memories that I thought I lost forever were restored. You can't put into words how thankful I am!!

20 May 2025
Unprompted review
Rated 5 out of 5 stars

Really helped me with recovering…

Really helped me with recovering videos. If you cant recover videos at FIRST, reach to the support chat via email, they will help you with some tips and tricks. I recovered some videos for an influencer from my camera sd card. Worth every penny

14 May 2025
Unprompted review
Rated 5 out of 5 stars

saved corrupted video

I had corrupted an MP4 file and saw this site from some redditors, so I decided to try it. Recovered my file but had issues with audio. I went to support and they fixed the audio issues as well. All in all, was a great experience and would definitely recommend others with similar issues to try their service.

13 May 2025
Unprompted review
Rated 5 out of 5 stars

Drill disk saved me for sure

Drill disk saved me for sure. My camera card got deleted by accident at a photography workshop recently. My daughter’s PROM pictures were lost until I tried Drill Disk! Recovered everything! The software was extremely easy to use and will keep it handy. Highly recommend this product!

2 May 2025
Unprompted review
Rated 5 out of 5 stars

I've used Disk Drill in the past

I've used Disk Drill in the past, and when I needed to recover some files deleted by a departing employee, I discovered that I needed to upgrade my software to run on a newer computer. The folks at CleverFiles helped me with the process of verifying my past purchase and gave me a great discount for being a long time customer. I was able to successfully recover the deleted files on a MacBook.

27 April 2025
Unprompted review
Rated 1 out of 5 stars

Highly disappointed, did not work at all !!

So I did research and came up with this company aka (Disk Drill) I had a SD micro card that was on one of my video cameras and I wanted to get videos from three days earlier and this program didn’t give me one file that wasn’t already on there that I could see before I put SD card and ran Disc Drill. I was extremely excited that just being a couple days with the files being deleted there wouldn’t be a problem, but it didn’t even show me a file that was deleted at all. I watch videos and ran multiple scans contacted them via email and we’ll see if they respond and how they respond how to update this review.

23 April 2025
Unprompted review
CleverFiles logo

Reply from CleverFiles

Hi Robert,

We're very sorry to hear about your experience and the frustration it’s caused. We understand how important your lost video files are, and we're still hoping to help resolve this for you.

Our team responded promptly to your email and is currently waiting for your reply to continue troubleshooting. We’ve also offered you a full refund if you’d prefer not to proceed further. Please don’t hesitate to get back in touch—we truly want to make this right.

Your satisfaction is important to us, and we hope you’ll consider updating your review once we’ve had the chance to fully assist you.

Rated 5 out of 5 stars

Hi Mit

Hi Mit

I got back all the video files that was deleted, what a relief.

Thank you very much for your support.
You gave very good and patience assistance .

Thank you again.
And if you think I can help you in any thing, don’t hesitate to ask.

Happy days and sleepy nights

Kobi Hagoel

18 April 2025
Unprompted review
Rated 5 out of 5 stars

Retrieving corrupted SD card videos

I was trying to recover GoPro SD card footage from a corrupt SD card. I knew a free program likely wouldn't give me great results - you get what you pay for. I purchased Disk Drill Pro and tried to recover my files, but was unsuccessful. I reached out to customer service and they emailed an update that had more specific "advanced camera options" and I followed their directions and was able to recover my footage! Customer service was quick to respond and very helpful. Thank you!

17 April 2025
Unprompted review
Rated 5 out of 5 stars

I initially used Disk Drill to recover…

I initially used Disk Drill to recover lost files. Now, it’s become an essential tool for preventing data loss and monitoring the health of my drives.

As a content creator, knowing the status of the disks where I store my carefully produced footage is absolutely critical.

What’s more, the support team truly delivers — even on Sundays.

13 April 2025
Unprompted review
Rated 4 out of 5 stars

Saved my recording!

As a YouTube content creator I record footage on several devices and had recently done some on my Meta Quest 3. When I came to view the session on the headset 1 of the files was missing. After plugging into my PC I could see the file but it just wouldn't play.
After a bit of searching online I came across this site which offered free repairs to files and I thought I'd at least try it. Uploaded the file and a sample recording from the same device and luckily it worked!
You can never replicate those first impressions type recordings and it saved me a massive headache!

The only reason for 4 stars is even though my media player would play the full 9+ minutes video, my editing software would only pick up the first few minutes from the file, so I had to screen capture my player in order to get the full version but still saved me from a total loss!
😁✌️☮️❤️

5 April 2025
Unprompted review
Rated 5 out of 5 stars

Recovered over 50 GB of Video Files

I was able to recover video files for a promotional video. I accidentally formatted the card and I was devastated! After reading more about the recovery process in one of your blogs I was able to recover over 50 GB of footage! THANK YOU!!!

27 March 2025
Unprompted review

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