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clickasnapReviews 

669
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Looking at 136 reviews, most reviewers were somewhat happy with their experience overall. Many people find the website easy to use, with a straightforward registration and photo uploading process, and appreciate it as a platform to share their photography and connect with a community of like-minded individuals. Some users are optimistic about earning money from their photos and enjoy the opportunity to gain experience and showcase their creativity. However, a significant number of people are dissatisfied with the payment system, citing low payouts and difficulties in earning money, even with paid subscriptions. There are also concerns about unexpected auto-charges for unused subscriptions and a lack of transparency regarding refunds and account deletion options. Some long-term users feel the platform has declined over time, with issues like poor software updates, broken promises, and a decrease in photo exposure.

What people talk about most

Website

Users describe ambiguous interactions with the website, with some finding registration and photo uploads... See more

User experience

Customers consistently note ambiguous experiences with user experience, with many praising the ease of... See more

Payment

People report negative experiences with payment, with many reviewers expressing dissatisfaction with... See more

Social media

Consumers find social media experiences to be ambiguous, with some reviewers appreciating the community... See more

Subscription

Clients share ambiguous opinions on subscription, with some finding the membership prices affordable and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I don't have anymore issues with ClickAsnap. I have given up on them being competent enough to fix their website like it was when I originally created my account. CS lied about what was done and gave... See more

Company replied

Rated 3 out of 5 stars

I am new here, I don't know how this site is working but I believe that this site can definitely give me some gift, if it doesn't happen then this site is nothing special for me.

Rated 3 out of 5 stars

No doubt company is great,but some processes should be better and easy like tags and title options Because we are unable to upload any photos without unwanted tags,and no option to post and it's c... See more

Company replied

Rated 3 out of 5 stars

I just signed up a few minutes ago. The sign-in process was very easy. I thought that with the free account I could upload two photos. Evidently I have to wait a week to upload another one.

Company replied


Company details

  1. #6 of 6 best companies in Photographer
  2. #2 of 2 best companies in Advertising Photographer

Written by the company

A message from Martyn Roussel, Director and CEO Clickasnap is under new ownership. My team has been improving the site in many areas. One such area is renewals and refunds. I know from personal experience just how irritating it is to have money taken from my bank account for a subscription without warning. It may be legitimate, but it sucks. I have found that Clickasnap has been doing this in the past. That stops now. We will refund all legitimate claims, with no quibble, if made within 14 days. As we further improve the site and add new features, we want you to come back. We do not want you to have a bad experience. We are setting up reminders to prevent this happening in future. We care about our customers. Thank you, Martyn


Contact info

3.4

Average

TrustScore 3.5 out of 5

669 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 89% of negative reviews

Typically replies within 1 week

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3.4

All reviews

(669)

141 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Terrible company policy

Terrible! Do not sign up for this. If you sign up they will automatically charge you and then if you happen to forget about canceling and the next year when they charge you again, they will not refund your money even if you advise them 1 day after they charged your account. I have never had a company do that before, ever!

18 August 2024
Unprompted review
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Reply from clickasnap

Hi Sharon,

Thank you for reaching out. We’re sorry to hear that you forgot to cancel your subscription. As with many companies, our subscriptions are purchased on an auto-renewal basis, and we do not offer refunds for late cancellations. This is clearly stated in our refund policy and terms of service, which you agreed to at the time of purchase.

That said, we understand that these things can happen. If you could please provide the requested information, we’ll have a member of our team reach out to you as soon as possible to discuss this further.

Kind regards

Katy Customer Liaisons

Rated 4 out of 5 stars

Your Shop Start Up Issues

I caused issues while setting up my Shop. So I had to seek out help via email instead of faq’s. Back and forth emails like talking to a robot. I was forced to get pushy to actually work with a human. Emails were signed off by “Alice” giving me hope this was an actual person. But many times it was a robot script. Alice started to write like a person talking to me, then I was getting somewhere. Results, she said my shop was now deleted so I can start over again in about a week. I haven’t tried yet because it hasn’t been a week yet. Hopefully I’ll be able to get my Shop running smoothly. Thanks for Alice’s help.

25 July 2024
Unprompted review
Rated 1 out of 5 stars

Review made based on the commercials…

Review made based on the commercials from your affiliate @Nigel Lavers about earning 0.25$ pr view of your photos with a free account.

But as seen in the reviews here on Trustpilot that's not the whole Truth.

Many here claim that they don't get what was promised and that it's not free to sign up an account.

No, you have to sign a premium account to get the high output which is a massive misleading information.

Could you please explain that?

5 August 2024
Unprompted review
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Reply from clickasnap

Hi Lasse,

Thank you for your feedback. We would like to clarify that the individual you mentioned, is not an affiliate of ClickASnap, and we have no record of this name associated with our platform. We apologise for any misinformation you may have received from someone falsely claiming to represent ClickASnap.

It is indeed free to sign up for an account on ClickASnap, where you can upload your images and become part of our community. However, some features, such as the paid-per-view benefit, are exclusive to paid membership holders. We strive to provide clear and transparent information regarding our membership tiers and the benefits associated with each.

For detailed information about our memberships and their respective features, please visit our website here https://www.clickasnap.com/explore If you have any further questions or need additional guidance, we encourage you to contact our support team at support@clickasnap.com, who will be more than happy to assist you.

Kind regards

Katy Customer liaisons

Rated 1 out of 5 stars

Totally Scam.

Totally Scam.
They declined my payment for no reason, they are not responding on my tickets on Email, i made a case in the court because they steal the subscription cost

25 July 2024
Unprompted review
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Reply from clickasnap

Dear Hussein.

Thank you for your feedback, we're sorry to hear your withdrawal request was declined. As per our Terms of Service and Paid Per View policy, which you agree to adhere to upon account creation, each payment request is subject to review to ensure all aspects of the terms and conditions and Paid Per View policy have been followed. In cases where there is a breach, such as fraudulent views or stolen imagery, we are unable to approve payment requests. Protecting the Paid Per View benefit from exploitation is paramount to us to ensure it remains available to genuine users of the platform. In extreme cases of breaches, and as per our policies, we will ban accounts.

Please provide the requested information so that I can have a member of the support team reach out to you to explain why your payment request was declined and offer the necessary support for your account.

Kind regards

Katy Customer Liaisons

Rated 1 out of 5 stars

Signed up today after seeing an ad

Signed up today after seeing an ad. Glad I scouted around a bit before actually paying for an account. No where could I find a means of deleting my account or, if I had signed up for a paid account, could I see any means of changing my subscription level. I also had a look at the app and it appears signing up for a paid account through the app is far more expensive than signing up via the website. Also, be warned, when you click the ‘take me to payment’ button it actually instantly tries to take payment from you. All in all, pretty garbage and i would avoid

25 July 2024
Unprompted review
Rated 2 out of 5 stars

Not worthy

I’ve tried this site/app, influenced by the many ads I’ve seen and they’re basically false. One of the first things you see while browsing on their homepage is the fact that you’ll get paid 0.40cents per view and all you have to do is simply sign up and start uploading. All good right? Well from the 9th of July they removed the possibility for free accounts to earn from uploads, saying that in order to earn per view, you need to subscribe to one of their plans. Nothing too shocking, even if in contrast with what’s reported in their ads. The cost of the most basic plan is not even that high (like 20$ per year), but the disturbing thing is the fact that even subscribing to the most expensive plan, you’ll only be able to earn 0.09 cents per views. So while in their ads, you’ll only need about 38 views to earn 15$, in reality you need at least 200.

21 July 2024
Unprompted review
Rated 1 out of 5 stars

Horrible

Horrible. Do not give your money to this platform. Their pay-per-view claim is dishonest and so convoluted that you will never make a sizable about of money from them. They will however make money off of you if you pay their subscription cost. And it is impossible to cancel your subscription. As well, they and anyone viewing the platform have access to your photos and there’s no way to tell how many people ACTUALLY view and download or screenshot your photos. This company is a scam. They get away with what they’re doing by their lengthy and convoluted agreement you click on. DO NOT USE THIS PLATFORM.

18 July 2024
Unprompted review
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Reply from clickasnap

Hi Heather,

Thank you for sharing your concerns. I want to provide some clarity around your experience to ensure you are treated fairly and in line with our Terms of Service as per the communication you have been receiving from our support staff.

Upon investigation, I can confirm that you did sign up for a subscription on an auto-billing basis, and this was clearly communicated at the point of purchase. As per your request, your subscription has been cancelled and is no longer set to auto-renew. This action was taken promptly upon your contact with us, and no further payments are due.

Your current subscription will remain active until the end of the paid period, ensuring you can access and use the service you purchased.

I also want to address your concerns about the pay-outs. There is absolutely no dishonesty in the amount we pay per paid view; we pay-out exactly what is advertised, depending on the membership you hold. However there is a certain amount of engagement required to ensure you are going to get the most from your membership and we have a YouTube channel packed full of tips and tutorials to help you with this.

Furthermore, regarding your claims of not being able to track when your images are being seen, you can head to your uploads page to view the individual statistics of likes, views, comments, and earnings.

Additionally, we offer anti-right-click protection to help safeguard your images. However, as with all social media sites, this only mitigates the risk, and anything downloaded this way will not be of good resolution. We always advise adding a watermark to your images for extra protection.

I apologise for any frustration you may have experienced and hope this clarifies the situation, I will ensure a member of the support team reach out to you with some links and resources ensure you can reap the full benefits of your subscription with us,

Kind regards,

Katy Customer Liaisons

Rated 1 out of 5 stars

No Support

Update: Refund received and the account has been deleted.

I registered a while ago with the intention of upgrading at a later date. On 15th July I upgraded to Seller and paid £40 for the pleasure. Having watched the videos I uploaded 10 images that for some reason didn't appear. I rewatched the videos and couldn't see that I'd done anything wrong for them not to show. I deleted what I'd done and tried again with 1 image. Same thing! I also noticed that what I thought I'd deleted was showing. I could see the album name and how many photograpsh were in the album. No images, just text.

I messaged Support and received a response same day saying they'd deleted what I'd done and if I uploaded again it would be fixed. I logged on, nothing had been deleted, I uploaded, nothing worked. I replied to Support to let them know, no reply! I tried to open the shop link, it didn't work. I emailed Support, again no reply.

I am now at a loss as to what you are supposed to do when Support doesn't work, the site doesn't work, nor does the app. In addition to this you can't contact them through social media and any email addresses you find bounce.

15 July 2024
Unprompted review
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Reply from clickasnap

Hi Karen,


Thank you for your feedback. I am sorry to here of your experience. I’d like to get this issue looked into and have your account problems resolved as soon as possible. Please provide the requested information.


Kind regards

Katy Customer Liaisons




Rated 1 out of 5 stars

Worst kind of companies that you want…

Worst kind of companies that you want to try out. I have had numerous emails between us to try and resolve the issue that an upgrade wasn't done and only one month subscription should've been deducted. No they have deducted a whole year and cancelled my subscription. Please do not do business with them. It seems they are only in it to get your money.

No they didn't reach out to me again. Your response is only to win over the public's response. If you really cared about your company my star would not still be 1 right now. You are not interested in resolving the issue. You have my money and don't care about your customers.

5 July 2024
Unprompted review
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Reply from clickasnap

Hi Quintin,

We appreciate your feedback and apologise for the confusion surrounding your subscription.

A customer service manager has reached out to you via support to further assist with resolving this issue. They are working diligently to understand the situation fully and to find a solution that addresses your concerns.

Kind Regards

Katy Customer liaisons

Rated 1 out of 5 stars

Without the original ethos, what is the point?

Pro account holder since 2016. Holder of a small number of shares.

When casually asked on forum and the FB advice and discussion page by the site's founder throughout the years, I had granted permission for him to use my photos to promote the site for free. No contracts, no stipulations.

Since the ethos of the site was respect for the intellectual property of the users and no data collection or sale beyond what was legally required, I wanted to promote the site because I strongly agreed with those things. And, after a few years of seeing how the founder conducted himself and ran the site, I trusted that, should I say "permission revoked", they would be removed ASAP. (Legally, "with haste" is the standard in such things per US copyright law/rules/regulations should it come to lawyers.) And if I got a few more pennies in views at the same time? Win-win-win.

In February of this year, 2024, when users were notified of the firing of the site's founder, I revoked the permissions I had granted regarding use of my images because I was alarmed that the ethos would not remain the same.

After some back and forth, during which most of my images remained in use by the site, I issued a limited DMCA. To the site, not to the site's social media pages where my images were in use - because I am a shareholder and was still hoping for the best and didn't want them to get a strike from those companies.

They hired a lawyer to try to convince me that I had no right to revoke my permissions - that the few images they had removed from use were done in good faith and as good business practice.

After some back and forth between myself and the lawyer, my images are no longer in use by them ... to the best of my knowledge.

A site whose ethos is supposedly based on respect for the intellectual property rights of the user hired a lawyer to contest their continued use of my images after I had revoked my permission for them to do so.

As for the other part of that ethos regarding data collection on the users? Well, it turns out that "someone" had changed the terms and conditions back in July of 2023 so that they now collect data and can store and sell it for up to 6 years after you stop using the site. (At least if my reading of them is correct.)

I had received no notice of such a major change in the terms and conditions. And given that the data collection issue had been a part of nearly every interview the founder had given in the years since he started the site, I think such a change should have occasioned an e-mail to every single user and not just an on-site update or pop-up window which many would ignore - assuming that foundational part of the site's ethos would not be changed without a formal announcement everywhere that such a thing could be announced including a mass e-mail to all users.

I asked the founder directly if he had approved this change. He said he did not and that he should have been informed of it at the time but had not been.

If I could give them negative stars I would.
____________________________________

9 March 2024
Unprompted review
Rated 2 out of 5 stars

It is not possible to make a profit…

It is not possible to make a profit without paying money. At the time of non-payment, 0.1 amount was said to be paid to a viewer, but it was not received.

9 July 2024
Unprompted review
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Reply from clickasnap

Hi Kaweesha,

We are sorry to hear that you are upset by the recent changes ClickAsnap has made regarding the ability to earn per view on free accounts. We understand your concerns and appreciate your feedback.

While we have updated our policies, we still offer a range of great features available to all our users, including free members. We want you to remain an integral part of our community and continue to enjoy the platform.

Please stay tuned for exciting updates, opportunities, and discounts. We are constantly working to enhance your experience and provide value to all our members.

Kind regards,

Katy Customer liaisons

Rated 5 out of 5 stars

I had been in ClickASnap for 1 year now…

I had been in ClickASnap for 1 year now and my experience is awesome. The paid view is greater than the rest of social media even their free membership.

For me this is a great place to share my work as photographer. Thank you clickASnap for helping photographers for the content they created.

I even invited the rest of my photographers friend to check this great website!

25 June 2023
Unprompted review
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Reply from clickasnap

Hi Gigi,

Thank you for your fantastic review! We're delighted to hear that you've had an awesome experience with ClickASnap over the past year and that you find our paid view model beneficial. It's wonderful to know that our platform has been a great place for you to share your work as a photographer. We appreciate your support and for inviting your photographer friends to join. Thank you for being a valued member of our community!

Kind reagrds

Katy Customer liaisons

Rated 5 out of 5 stars

ClickASnap's Customer Support is well beyond anything the rest of the industry can touch.

ClickASnap's Customer Support is well beyond Normal and Customary! Their degree of attention to my needs and interests was higher/deeper than any customer support attention I have ever received. I have worked with Ash and Sarah over the past year, and I feel to this day that both were dedicated to helping me resolve my situation beyond all other cares and concerns. That is an amazing achievement in communicating a "Customer Service Is Our Brand" link with the customer. ClickASnap's customer support is out of the park!

25 June 2024
Unprompted review
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Reply from clickasnap

Hi Jim,

Thank you so much for your wonderful 5-star review! We're thrilled to hear that Ash and Sarah provided you with exceptional customer support. Your kind words affirm our commitment to making our customer service great! We're delighted that we could assist you and appreciate your recognition of our efforts. Thank you for being a valued member of ClickASnap!

Kind regards

Katy Customer Liaisons

Rated 1 out of 5 stars

Not an impressive site

Not an impressive site, and definitely not worth the $70 it costs to join. Customer services doesn’t reply to emails, no ability to get a refund, no option to cancel, no ‘Delete’ button so you can’t even delete your account. (Why is that?) Upload a photo and you won’t get any views let alone any money, site design is poor, slow and clearly the company have little to no knowledge of photography, photographers or what this sector needs. Total garbage.

24 June 2024
Unprompted review
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Reply from clickasnap

Hello Mel,

Thank you for sharing your feedback. We're sorry to hear about your experience, and we’d like to address your concerns.

Firstly, there is absolutely no obligation to purchase a subscription. You can have a free account for as long as you need to ensure you are happy with the platform, its features, and how they work. For those interested in a subscription, we offer the flexibility of a monthly membership or an annual one, which can be cancelled anytime via your account settings page.

Please can you send us the requested information so that I can look into why you have not received a response from us as it's not normal for our support team to not reply.

Regarding earnings, we pay-out many users each day for the earnings generated by views and engagement. If you would like guidance on how to maximize your subscription benefits, our support team is here to help.

We strive to continuously improve our site and user experience. Your feedback about the site design and functionality is valuable, and we are committed to making necessary improvements.

You can contact our team at support@clickasnap.com

Kind regards

Katy Customer liaisons

Rated 4 out of 5 stars

Thanks for the money I earned

Thanks for the money I earned. It is great experience. I will go forward.

27 March 2024
Unprompted review
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Reply from clickasnap

Hi Vesna,

Thank you for leaving a review with us, Congratulations on a successful withdrawal. We wish you all the best with your ClickASnap journey!

Kind regards

Katy Customer Liaisons

Rated 1 out of 5 stars

GARBAGE "PLATFORM"

I signed up for clickasnap a little over a year ago thinking it might be fun and possibly make some money. Over this time period I made $.09 (and that's not a typo). I just received an automatic renewal for $60 and TRIED to CANCEL, but they don't give you that option, they do not reply to email requests, the info to do so on their "site" is buried in their info, and the "instructions" to do so are garbage, in that the tabs they say to look for and click on, do not exist. You have to upgrade to downgrade... It's a BS experience, and I would never recommend anyone pay for this.

20 June 2024
Unprompted review
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Reply from clickasnap

Hi Greg,

Thank you for your feedback. We appreciate your concerns and want to clarify a few points about our subscription process and pricing.

At ClickASnap, we clearly state in both our membership purchase information and payment summary that all subscriptions are purchased on an auto-renewal basis, either monthly or annually. The paid-per-view rate for Pro members is .9$, not $0.9 as you mentioned. We also offer a free account for as long as needed to ensure you are fully informed about what we offer.

We are sorry to hear about your experience and any inconvenience caused. For any assistance, please contact our support team at support@clickasnap.com. They are available to help and guide you through the cancellation process or any other concerns you may have.

Kind regards

Katy Customer Liaisons

Rated 1 out of 5 stars

Terrible site that is basically a money…

Terrible site that is basically a money grab for the owners of the site. They will renew your membership with no warning and without a single email to remind you that their weak site even exists

13 June 2024
Unprompted review
clickasnap logo

Reply from clickasnap

Hi Ken,

Thank you for your feedback.

We’re sorry to hear that you’re unsatisfied with your experience. Please note that we offer a free membership upon sign-up, allowing you to fully explore and understand our platform before committing to a subscription. Upon subscribing, whether monthly or annually, you are informed of the auto-renewal process in both the subscription details and a payment summary. Additionally, your renewal date is always visible on your account settings page. We strive to provide transparency and ensure you are aware of all membership details. We encourage you to teach out to our support team where you can discuss the available options regarding your account. You can reach us here - support@clickasnap.com

Kind regards

Katy Customer Liaisons

Rated 2 out of 5 stars

I was a Clickasnap user from the very start

I was a Clickasnap user from the very start. The bad reviews etc. over the years were largely the result of some 'get rich quick' scheme that some little 'person' thought to have worked out how to make a quick dollar.

The reality was that there was money to be made, but the amount depended on the photo skills and the promotional skills of the user.

The site has come on in leaps and bounds, but in Feb 2024 there seems to have been an issue. The original designer of the site appears to have been displaced by other shareholders and the site to me has lost its way.
June 2024: Really don't bother .

Anything on Trustpilot is also a huge willy joke. Does anyone actually believe their crap?

14 June 2024
Unprompted review
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Reply from clickasnap

Hello Robert,

Thank you for sharing your thoughts and experiences with ClickASnap. While the review you have posted is not factually correct, we apologise for any dissatisfaction caused by the recent necessary changes.

That being said, we are wholeheartedly excited about the upcoming features and developments of the platform. We are paving the way for an all-inclusive community of like-minded individuals who enjoy photography.

Should you require any assistance at all, please reach out to our support team or join our Facebook discussion group for more details on what's to come and weekly updates. Your feedback is valuable to us, and we are committed to continuous improvement.

Kind regards,

Katy Customer Liaisons

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