I don't have anymore issues with ClickAsnap. I have given up on them being competent enough to fix their website like it was when I originally created my account. CS lied about what was done and gave... See more
Company replied
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Review summary
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Reviews shaping this summary
No doubt company is great,but some processes should be better and easy like tags and title options Because we are unable to upload any photos without unwanted tags,and no option to post and it's c... See more
Company replied
I just signed up a few minutes ago. The sign-in process was very easy. I thought that with the free account I could upload two photos. Evidently I have to wait a week to upload another one.
Company replied
I don't remember much a out this company other than I didnt think the payments were very fair for the photos
Company replied
Company details
- #5 of 5 best companies in Photographer
- #1 of 1 best companies in Advertising Photographer
Written by the company
A message from Martyn Roussel, Director and CEO Clickasnap is under new ownership. My team has been improving the site in many areas. One such area is renewals and refunds. I know from personal experience just how irritating it is to have money taken from my bank account for a subscription without warning. It may be legitimate, but it sucks. I have found that Clickasnap has been doing this in the past. That stops now. We will refund all legitimate claims, with no quibble, if made within 14 days. As we further improve the site and add new features, we want you to come back. We do not want you to have a bad experience. We are setting up reminders to prevent this happening in future. We care about our customers. Thank you, Martyn
Contact info
United Kingdom
- support@clickasnap.com
- www.clickasnap.com
3.4
Average
660 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
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Reply from clickasnap
Hi Mahmoud,
We’re sorry to hear that you feel this way. ClickASnap is committed to providing a fair and transparent platform for photographers to showcase their work and earn from their content. If you've had any issues with our service, we’d love the opportunity to understand and assist you.
Please reach out to our support team support@clickasnap.com with any concerns, and we’ll do our best to address them. Your feedback is valuable to us, and we’re always working to improve the experience for our users.
Kind regards
Katy Customer Care Team
Shocking Service
I'm a premium subscriber that can no longer log into my account and Clickasnap seems almost impossible to contact with virtually no customer support!
I will no longer recommend it to the community of photographers on my social media platforms.
11 February 2025
Unprompted review
Reply from clickasnap
Hi Marky,
We're sorry to hear that you're experiencing login issues and that you've had trouble reaching us. Our team is always here to help, and we want to resolve this for you as soon as possible.
Please reach out to our support team at support@clickasnap.com, where our team is available Monday to Friday, 9 AM - 5 PM. We’re committed to assisting you and will do our best to get you back into your account promptly.
We truly value your support as a premium subscriber and appreciate your patience while we work on this. Please don’t hesitate to contact us so we can assist you directly.
Kind regards
Katy, Customer Care Team
The cancel button does not work
The cancel button does not work. All my attempts at contacting support go unanswered. They are untrustworthy and fraudulent.
5 January 2025
Unprompted review
Reply from clickasnap
Thank you for sharing your feedback. We take such concerns very seriously and strive to resolve any issues as quickly as possible.
We would like to clarify that we have not received any emails or communication from you regarding this matter. Could you kindly provide us with the details of the email address or contact method you used? This will help us investigate why your messages did not reach us and ensure this issue is resolved promptly.
Regarding the cancel button, we have not received any other reports of it not functioning. Please provide any specific details or screenshots of the issue, and we will thoroughly investigate it to address your concerns.
Hi TheLone,
You can contact us directly at support@clickasnap.com so we can assist you further. We are committed to resolving this matter and ensuring your satisfaction.
Thank you for giving us the opportunity to assist you.
Kind regards
Katy Customer Care Team.
Clickasnap Lier
A lots of strategic to prevent users to earn money. first, people give the like, only 0.001 cents (5 second). second, achieve the target (may take 2-3 years), said that not qualify to take money. third, always find excuse or reject or delete the account without notice. forth, use robot to excuse or any complaint, can not write to them, only can choose what they are providing question and answer. extremely dissappointed since 2022
19 December 2024
Unprompted review
Reply from clickasnap
Hi Ang,
Thank you for sharing your feedback. We’re sorry to hear that you’re feeling disappointed with your experience on ClickASnap.
The amount received from a paid views depend on the membership type you hold, and we make this clear in our advertising, we're sorry to hear that you have misunderstood this.
Success on the platform often comes from engaging with the community and uploading high-quality content regularly that encourages viewers to stay for five seconds or longer, generating paid views.
We want to emphasize that ClickASnap is not a “get rich quick” platform and beyond paid views, we’re a community of photographers and artists supporting one another. Many members find value in building connections, improving their skills, and sharing their passion.
We’re sorry that you haven’t yet reached a withdrawal amount or that it has been declined however as per our terms of service and paid per view policy we are unable to approve requests where fraudulently activity has occurred to artificially boost paid views. Our support team is here to help with tips, tutorials, and advice to grow your account , make the most of our community and ensure that your are compliant with the community guidelines and other polices which you agree to adhere to at the point of sign up.
Please don’t hesitate to reach out—we’re happy to assist.
Thank you for being part of ClickASnap, and we hope to help improve your experience.
Kind regards
Katy Customer Care Team
I always thought the site was ok…
I always thought the site was ok support used to answer quickly, But now their support doesn`t respond to messages, Maybe it was because I dropped from a paid to a free account as I didn`t have the time to post on there but I always logged in to keep account active. But now can`t even log in anymore as they are requesting a password change and telling me to check my email but no email was received from them, I stood by them through the migration from the old site as a paid user; I really wouldn`t recommend the site anymore, especially with the lack of customer service. they then put a reply on here, to give the impression they are helping people, when infact even sending a direct message to support no one bothers to reply, so I will not be removing or editing my review in favour of them, as I sent a message none replied If I could have left no star I would have. And there are no emails in the spam folder, funny you can reply on here though.
29 November 2024
Unprompted review
Reply from clickasnap
Dear Craige,
Thank you for your feedback. While we fully understand and appreciate your frustration regarding the challenges you’ve faced accessing your account, I must clarify that our support team has responded to your queries multiple times.
Specifically:
We replied to your support ticket on 13th December.
Two additional emails were sent in response to your query on 18th December.
Our Customer Service Manager also reached out directly to you on 19th December.
If you have not seen these replies, we strongly urge you to check your spam or junk email folder, as it’s possible our messages were filtered there.
We strive to provide prompt and effective support to all our users, regardless of their account type, and it’s disappointing to hear that you feel dissatisfied. However, we have taken several steps to assist you and are still awaiting your response to move forward.
Kind regards
Katy Customer Care Team
Before going to bed I requested payment…
Before going to bed I requested payment of my earnings. Woke up the next morning and was pleasantly surprised to see the money in my PayPal account 5* Well done Clickasnap
25 November 2024
Unprompted review
Been asked to update my password foe…
Been asked to update my password for several days. Not working and keeping me out of my account!
Impossible to talk someone. Online chat facility utterly useless! I may delete my account
22 November 2024
Unprompted review
Reply from clickasnap
Hi Hadi,
We’re sorry to hear about the difficulties you’ve been experiencing. Please contact us directly at support@clickasnap.com, where a member of our team will be happy to assist you.
Alternatively, you can provide the requested information here, and we will reach out to you to resolve the issue as quickly as possible.
Kind regards
Katy Customer Care Team
There are a lot of fraudulent views on…
There are a lot of fraudulent views on my posts but there is no per view payment
24 November 2024
Unprompted review
Reply from clickasnap
Hello,
Thank you for reaching out and sharing your concerns. We want to clarify that views considered fraudulent—such as those artificially boosted through click circles, bots, or other methods—are not eligible for payment. This is in accordance with our Paid Per View Policy and Community Guidelines.
To ensure fairness for all members, only genuine views where users engage with your content for at least five seconds are counted for payment.
If you believe your views have been flagged in error, please contact us at support@clickasnap.com with specific examples or details. Our team will investigate the matter and provide further assistance.
We appreciate your understanding and thank you for being part of our community.
Kind regards
Katy customer Care Team
Excellent experience with Clickasnap
Excellent experience with Clickasnap. Very good customer service.
13 November 2024
Unprompted review
Reply from clickasnap
HI Darcon,
Thanks for the feed back, we really appreciate you taking the time to let us know of your recent experience.
We wish you the very best with your ClickASnap journey and should you need further assistance you know where we are.
Kind regards
Katy Customer Care Team.
Leaked my details and password to the…
Leaked my details and password to the dark web. This led to other accounts getting hacked.
21 October 2024
Unprompted review
Reply from clickasnap
Hi Ash,
Thank you for your feedback.
While there was a security breach in September 2022, I want to reassure you that the details you mentioned were not compromised. We have sent you a full breakdown of the incident for your reference via our support portal.
Since the incident, our company has achieved ISO27001 certification, an international standard for information security management.
The safety and security of our users are our top priorities, and we are committed to maintaining the highest standards in these areas. If you’d like to discuss this further, please feel free to contact us at support@clickasnap.com.
Kind regards
Katy Customer Care Team
Be very wary
So I think for people looking for the payouts from this site- you are going to be disappointed. Firstly, the way they advertise how much they pay per view is misleading. Secondly, what they count as ‘actual views’ is what you get paid for. I do have some skepticism on this because on a photo of mine that had 130 ‘views’ I found that what they counted as actual views was 5. There is a page where you can view details about your photos. It also says none of my photos have comments -which is false- so it’s definitely tilted towards not acknowledging legitimate views and thereby avoiding paying people. I am sure they will respond to this review and claim bots are viewing the photos and that’s a fine counter argument- but also false.
What I am really angry about is the theft of my photos. I came across one of my pictures on another site. I have not posted the picture to any other site myself and it is posted to an account that is not mine- that means someone was allowed to download/screenshot my photo despite CAS claims that they protect against that. I am going to delete all my photos and downgrade my plan back to the free plan - since they don’t have an option to cancel- to avoid having the account renewed.
11 October 2024
Unprompted review
Reply from clickasnap
Hi An,
Thank you for taking the time to share your thoughts. We are sorry to hear that your experience has not been a good one.
W aim to be as transparent as possible regarding our paid-per-view amounts, which we advertise in a numerically correct manner. We also offer a free account that allows users to explore the platform and understand how it works, including its features and the paid-per-view amounts.
As mentioned in our paid-per-view policy, a paid view is counted when a view lasts 5 seconds or longer. Each withdrawal request is subject to review to ensure all aspects of the paid-per-view policy have been adhered to. For instance, if we find that a bot has been used to manipulate or exploit the paid-per-view benefit, the request will not be approved.
We understand your concerns about image theft. While we do everything we can to mitigate this risk, as with all social media sites, some methods can sometimes bypass our protective measures. That’s why we recommend adding a watermark to your images to help prevent unauthorised use.
If you decide to make any changes to your membership, you can easily cancel or downgrade via your account settings at any time. We’re here to help, so if you have any more questions or need assistance, please don’t hesitate to reach out.
Thanks again for being part of our community!
Kind regards
Katy Customer Care Team.
Hello
Hello, I just received a charge of $111.41 CAD from ClickASnap... but I never purchased anything nor do I have an account.... need help with a refund.
30 September 2024
Unprompted review
Reply from clickasnap
Hi Carlton,
We have received the following message on Trustpilot, which is not the appropriate place for assistance with your account or subscription.
We kindly ask you to contact our support team at support@clickasnap.com for further assistance. Alternatively, please provide us with your details so that a member of our team can reach out to you directly.
Kind regards
Katy , Customer Care Team.
"Reliable and Responsive: A Trustworthy Experience"
I created my ClickASnap account about two years ago and started collecting views, eventually earning $15. When I requested my withdrawal, the platform was updating its website, and I worried my money was gone. I didn’t reach out for help at that time.
Months later, I decided to start again and earned another $15, but didn’t receive a confirmation for my withdrawal. This time, I submitted a support ticket. I was impressed by their quick responses and helpfulness. I contacted them three times to resolve the issue, and each time they were prompt and supportive.
Even though the issue stemmed from my PayPal account, they worked with me to troubleshoot and offered solutions. To my surprise, once I resolved the problem, they sent me both my pending withdrawals, not just the most recent one I had requested.
This experience truly built my trust in ClickASnap. I appreciate the team's dedication, patience, and swift replies.
One suggestion: it would be helpful to notify users via email if an issue arises on their end.
Thank you!
30 September 2024
Unprompted review
Reply from clickasnap
Hi Salma,
Thank you so much for your kind words and detailed review! We're thrilled to hear that our support team was able to assist you promptly and that your issue was resolved to your satisfaction. We really appreciate your feedback about email notifications and will look into it to improve the user experience.
Thanks again for trusting us, and we look forward to seeing your continued success on ClickASnap!
Kind regards
Katy, Customer Care Team.
Dark Web
I just found out how to check through my google account if my data has ever linked to dark web and the result was that my email had linked once, through ClickASnap, in October 2022.
28 September 2024
Unprompted review
Reply from clickasnap
Hi,
We're sorry to hear about your concerns.
Please contact our support team at support@clickasnap.com so we can discuss this further with you and provide some clarification on the matter!
Kind regards
Katy , Customer Care Team
Payment Declined
I watched some videos on clickasnap on YouTube recently about five months back ,
In the YouTube video, it was shown that the YouTuber uploaded about 11 photos and posted some pictures on his Pinterest account and generated some views which led to his payout
So following what I watched , I researched about clickasnap and I read that gaining views from sources like blogs , social media and the rest are in line with their community guidelines.
I have a blog where I write some stories, so I decided to monetize with clickasnap. I generated enough views to place a withdrawal but behold it got declined .
I just dropped a ticket, waiting for their response ,
I pray ahm given a tangible reason , whatever happens next, I will update here btw 😥
26 September 2024
Unprompted review
Reply from clickasnap
Hi Marvelous,
Hi,
Thank you for your feedback. It is true that you can generate views by sharing your image links on social media or blogs, but it's important that these views comply with our Paid Per View Policy and Community Guidelines. This means the views must be genuine and not generated by bots or other automated means for example.
Please provide the requested details, and I’ll make sure a member of our team reaches out to assist you with your withdrawal request and any concerns you may have.
Kind regards,
Katy, Customer Care Team
My payment was declined without reason
My payment was declined without reason. I followed the guidelines and I own all my photos.
26 September 2024
Unprompted review
Reply from clickasnap
Hi Hot Broads
Thank you for your feedback, and I’m sorry to hear about the issue with your payment request.
There are several reasons why a payment request might be declined, including but not exclusive to Fraudulently created views, Use of stolen images and Inactive subscriptions.
Please provide us with the requested information and I will ensure that a member of our team reaches out to review your case and provide the specific reason for your withdrawal being declined. We take these matters seriously and want to ensure everything is handled fairly.
Kind regards
Katy
Customer Care Team
Click a snap make promises that they…
Click a snap make promises that they can't keep, promises to pay 0,09 cent per picture now they only pay 3 cent sometimes just 5 cent that money I paid for a whole entire year I could never earn back...click a snap is a big scammer of all time they call tha steelng money from innocent ppl who put there trust in click a snap
10 September 2024
Unprompted review
my new favourite site/app
I have been with clickasnap for a year. i have nothing but good things to say.
All my enquiry were addressed. the support team is amazing.
I have been with this site thro their major changes. i was kept up to date with all the updates and i have to say the new site is amazing. easy to use and very engaging. I barely spend any time on insta or other social site as my new happy place is clickasnap
11 September 2024
Unprompted review
Reply from clickasnap
Hi Mariia,
Thank you so much for your kind words.
We’re thrilled to hear that you’ve had such a positive experience with our support team and enjoyed the updates and improvements we've made to the site. It’s wonderful to know that ClickASnap has become your new happy place, and we’re grateful to have you on this journey with us.
We’ll keep striving to make the platform even better! Thank you again for your support.
Kind regards
Katy
Customer Care Team
NOT Secure
My email adress and password was found online. Safe website..... NOT
9 September 2024
Unprompted review
I can only say good things about…
I can only say good things about ClickASnap, they updated a lot of things in the last few weeks and everything is running smooth, o and I get an income from my image art, so cool ♥♥
5 September 2024
Unprompted review
Reply from clickasnap
Hi Anthonie,
Thank you for your feedback! We're pleased to hear that the recent updates have been running smoothly for you and that you're earning from your image art. We appreciate your continued support!
Kind regards
Katy
Customer Care Team
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