CLOUD NINE Reviews 520

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

I've been using them for a few weeks now, and I couldn't be happier with the results. It heats up quickly, glides smoothly through my hair, and leaves it silky, shiny, and perfectly straight in just o... See more

Company replied

Rated 5 out of 5 stars

I'm very satisfied with the New Iron Piastra that I recived and the Asciugacapelli da viaggio that I recived as discount in the price. Also I’m very satisfied for the deal I got with the company suppo... See more

Company replied

Rated 5 out of 5 stars

Beautiful website, simply to choose my item and place an order. More choice for payments and simply to do check-out. Shipment was fast and I appreciated information about the order and its tracking. U... See more

Company replied

Rated 5 out of 5 stars

I gave the straightener to my girlfriend and she was very happy. Lightweight, very long cord and heats up very quickly. The girl says that straight hair lasts longer. Well done. Also very functional c... See more

Company replied

Company details

  1. #22 of 108 best companies in Hair product shop
  2. #54 of 221 best companies in Beauty product supplier
  3. #20 of 91 best companies in Beauty supply store
  4. #77 of 197 best companies in Electronics store
  5. #3 of 9 best companies in Small appliance repair service

About CLOUD NINE

Written by the company

È TEMPO DI FARE LA COSA GIUSTA PER I NOSTRI CAPELLI, NON CREDI?

Da CLOUD NINE, siamo inarrestabili. Stiamo guidando una rivoluzione nel settore dei capelli e della bellezza. Dall'innovazione tecnologica all'impegno per creare una catena di approvvigionamento più sostenibile, stiamo cambiando il futuro dei capelli e non ci fermeremo finché non raggiungeremo il nostro obiettivo.

COSA CI RENDE UNSTOPPABLE, OVVERO INARRESTABILI?

SIAMO RIVOLUZIONARI

La nostra tecnologia radicale e rivoluzionaria garantisce che tu non debba mai compromettere la salute e lo stile dei tuoi capelli, indipendentemente dai prodotti che utilizzi.

CREDIAMO NELLA SOSTENIBILITÀ

Abbiamo lanciato il primo programma di riciclaggio delle piastre nel settore e il nostro impegno per la sostenibilità non si ferma qui.

SIAMO INARRESTABILI

Qualunque sia il tuo tipo di capelli, qualunque sia il tuo look, abbiamo creato prodotti che ti permettono di ottenere il tuo stile unico, per farti sentire inarrestabile.

VISITA CLOUD NINE
CONTATTACI

Garanzia Cloud Nine

Garanzia di rimborso entro 45 giorni

Se per qualsiasi motivo desideri restituire un prodotto che hai acquistato di recente su cloudninehair.it, il tuo ordine è coperto dalla nostra garanzia di rimborso entro 45 giorni.

Contact info

4.8

Excellent

TrustScore 5 out of 5

520 reviews

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Rated 5 out of 5 stars

Efficiency

Efficiency

30 December 2025
CLOUD NINE logo

Reply from CLOUD NINE

Thank you for your feedback! We’re glad you found our products and support efficient and satisfying. Cloud Nine

Rated 5 out of 5 stars

I'm very satisfied with the New Iron…

I'm very satisfied with the New Iron Piastra that I recived and the Asciugacapelli da viaggio that I recived as discount in the price. Also I’m very satisfied for the deal I got with the company support team.

13 January 2026
CLOUD NINE logo

Reply from CLOUD NINE

Thank you so much for your kind review. We’re delighted to hear that you’re very satisfied with the Original Iron and the travel hair dryer. Cloud Nine

Rated 5 out of 5 stars

I'm Happy!!

I'm Happy!!! It's beautifull!
Tank you.

19 December 2025
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Reply from CLOUD NINE

Thank you so much for your lovely feedback! We’re thrilled to hear that you’re happy with your new Wide Iron. Cloud Nine

Rated 5 out of 5 stars

Everything perfect!

12 December 2025
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Reply from CLOUD NINE

Thank you for your fantastic feedback. We’re glad to hear that you are enjoying your new Original Iron. Cloud Nine

Rated 5 out of 5 stars

Very professional products

Very professional products , I love it very much.

12 November 2025
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Reply from CLOUD NINE

Thank you for your kind feedback! We’re thrilled to hear that you love your Cloud Nine products and that they meet your expectations. Cloud Nine

Rated 5 out of 5 stars

Great experience

Great experience, The straightener no longer works after almost two years and they replaced it with a new one, congratulations

1 December 2025
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Reply from CLOUD NINE

We're happy to hear that you had a great experience! We appreciate your feedback regarding our replacementprocess. Cloud Nine

Rated 5 out of 5 stars

The product has a very high quality and…

The product has a very high quality and personally I found it perfect for my needs!

13 November 2025
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Reply from CLOUD NINE

Thank you for your 5* review! We're happy to hear that your New Wide Iron met your needs and that you found the quality to be high! Cloud Nine

Rated 5 out of 5 stars

The best choice I have ever made

The best choice I have ever made! Very fast shipping in italy and everything is amazing!

1 October 2025
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Reply from CLOUD NINE

Thank you Eva for sharing your 5* review. We're happy to hear that you had such a positive experience! Thank you for letting us know about the fast shipping and your satisfaction. Cloud Nine x

Rated 5 out of 5 stars

i love cloud nine

my cloud nine is very good. My hair after the use are shiny and soft. I recommend it to everyone

1 September 2025
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Reply from CLOUD NINE

Thank you Antonio for sharing your 5* review. We're happy to hear that you find our product very good! We appreciate you letting us know how soft and shiny your hair is after use. Cloud Nine x

Rated 5 out of 5 stars

All perfect!

All perfect!
The iron product made my hair beautiful and perfectly curled.

15 August 2025
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Reply from CLOUD NINE

Thank you for your 5* review! We’re so glad you’re loving your Iron and the results. Cloud Nine

Rated 5 out of 5 stars

Great

I've been using them for a few weeks now, and I couldn't be happier with the results. It heats up quickly, glides smoothly through my hair, and leaves it silky, shiny, and perfectly straight in just one pass. The temperature control is super precise, and it works great even on thick or frizzy hair. Plus, the design is sleek and lightweight, making it easy to handle and travel with. Highly recommended for anyone looking for salon-quality results at home!

3 June 2025
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Reply from CLOUD NINE

Thank you for your amazing review. We're happy to hear that you're pleased with the results after using it for a few weeks! We're glad it heats up quickly, glides smoothly, and leaves your hair silky and straight. CLOUD NINE x

Rated 5 out of 5 stars

Haven’t received a parcel

Client manager was very kind and willing to help once they have learned I had some issues with delivery

25 April 2025
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Reply from CLOUD NINE

Thank you for your review. I can confirm that our Customer Experience team has already been in contact to assist you with your parcel. CLOUD NINE

Rated 5 out of 5 stars

Piastra fantastica

Piastra fantastica, team di supporto super gentile e disponibile. Vi straconsiglio cloud Nine!

22 January 2025
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Reply from CLOUD NINE

Grazie Sofia per la tua recensione a 5*. Siamo lieti di sapere che il nostro cordiale team di assistenza clienti è stato in grado di supportarla. CLOUD NINE x

Rated 5 out of 5 stars

perfect hair straightener

I gave the straightener to my girlfriend and she was very happy. Lightweight, very long cord and heats up very quickly. The girl says that straight hair lasts longer. Well done. Also very functional customer service.

7 February 2025
CLOUD NINE logo

Reply from CLOUD NINE

Thank you so much for your kind review! We’re thrilled to hear that your girlfriend is happy with the Original Iron and that it’s performing well. CLOUD NINE

Rated 1 out of 5 stars

Still waiting

Still waiting

4 December 2024
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Reply from CLOUD NINE

Thank you for your review. Our Customer Experience Team has reached out to you, as it appears that your parcel has now been delivered. CLOUD NINE

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