CLOUD NINE Reviews 520

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

I've been using them for a few weeks now, and I couldn't be happier with the results. It heats up quickly, glides smoothly through my hair, and leaves it silky, shiny, and perfectly straight in just o... See more

Company replied

Rated 5 out of 5 stars

I'm very satisfied with the New Iron Piastra that I recived and the Asciugacapelli da viaggio that I recived as discount in the price. Also I’m very satisfied for the deal I got with the company suppo... See more

Company replied

Rated 5 out of 5 stars

Beautiful website, simply to choose my item and place an order. More choice for payments and simply to do check-out. Shipment was fast and I appreciated information about the order and its tracking. U... See more

Company replied

Rated 5 out of 5 stars

I gave the straightener to my girlfriend and she was very happy. Lightweight, very long cord and heats up very quickly. The girl says that straight hair lasts longer. Well done. Also very functional c... See more

Company replied

Company details

  1. #22 of 108 best companies in Hair product shop
  2. #54 of 221 best companies in Beauty product supplier
  3. #20 of 91 best companies in Beauty supply store
  4. #77 of 197 best companies in Electronics store
  5. #3 of 9 best companies in Small appliance repair service

About CLOUD NINE

Written by the company

È TEMPO DI FARE LA COSA GIUSTA PER I NOSTRI CAPELLI, NON CREDI?

Da CLOUD NINE, siamo inarrestabili. Stiamo guidando una rivoluzione nel settore dei capelli e della bellezza. Dall'innovazione tecnologica all'impegno per creare una catena di approvvigionamento più sostenibile, stiamo cambiando il futuro dei capelli e non ci fermeremo finché non raggiungeremo il nostro obiettivo.

COSA CI RENDE UNSTOPPABLE, OVVERO INARRESTABILI?

SIAMO RIVOLUZIONARI

La nostra tecnologia radicale e rivoluzionaria garantisce che tu non debba mai compromettere la salute e lo stile dei tuoi capelli, indipendentemente dai prodotti che utilizzi.

CREDIAMO NELLA SOSTENIBILITÀ

Abbiamo lanciato il primo programma di riciclaggio delle piastre nel settore e il nostro impegno per la sostenibilità non si ferma qui.

SIAMO INARRESTABILI

Qualunque sia il tuo tipo di capelli, qualunque sia il tuo look, abbiamo creato prodotti che ti permettono di ottenere il tuo stile unico, per farti sentire inarrestabile.

VISITA CLOUD NINE
CONTATTACI

Garanzia Cloud Nine

Garanzia di rimborso entro 45 giorni

Se per qualsiasi motivo desideri restituire un prodotto che hai acquistato di recente su cloudninehair.it, il tuo ordine è coperto dalla nostra garanzia di rimborso entro 45 giorni.

Contact info

4.8

Excellent

TrustScore 5 out of 5

520 reviews

5-star
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Rated 5 out of 5 stars

Cloud nine is a guarantee

I know the product because my hairdresser uses it and I decided to buy it to make my own waves for my hair. I can actually confirm that it is amazing!

19 October 2023
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Reply from CLOUD NINE

Thank you for your wonderful feedback! We're delighted to hear that you're enjoying your new Texture Wand and achieving fantastic results with your hair waves. CLOUD NINE

Rated 5 out of 5 stars

Very good product and excellent…

Very good product and excellent customer service.

23 October 2023
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Reply from CLOUD NINE

Thank you for taking the time to share your positive feedback with us! We're delighted to hear that you enjoyed your new Waving Wand and that you had an excellent experience with our customer experience. CLOUD NINE

Rated 5 out of 5 stars

Excellent purchase

Works very well, a quality product.

21 August 2023
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Reply from CLOUD NINE

Thank you for your positive feedback! We're delighted to hear that you are satisfied with your Original Iron Pro, and it's great to know that the product meets your expectations. CLOUD NINE

Rated 5 out of 5 stars

Sigita

Perfect products and perfect service! Grazie!

25 August 2023
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Reply from CLOUD NINE

Thank you for your kind review! We're delighted to hear that you found our products and services perfect. CLOUD NINE

Rated 5 out of 5 stars

Fast delivery

Fast delivery, great product!

20 August 2023
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Reply from CLOUD NINE

Thank you for this fantastic 5-star review. We're delighted to learn that you received your order promptly and are pleased with the product. CLOUD NINE

Rated 5 out of 5 stars

Absolutely wonderful!

Absolutely wonderful!
Easy to use, smoothes the hair giving a natural effect.
My hair is perfect, always.

11 July 2023
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Reply from CLOUD NINE

Thank you so much for your kind words! We're thrilled to hear that you found our new product perfect and easy to use. Achieving a smooth and natural effect for your hair is exactly what we aim for. CLOUD NINE

Rated 5 out of 5 stars

Excellent customer service support regarding warranty

Unfortunate manufacturer defect of straightening iron, had to contact customer service as the product was still under warranty. Customer service very kind, fast and efficient in replacing product within 3 days of making contact.

7 August 2023
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Reply from CLOUD NINE

Thank you very much for your fantastic review! We really appreciate you taking the time to share your positive experience with our customer service team. We are absolutely thrilled to know that they were able to assist you promptly and handle your problem with kindness and efficiency. CLOUD NINE

Rated 5 out of 5 stars

The produce is arrived on tine

The produce is arrived on tine. This in amazing.

31 July 2023
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Reply from CLOUD NINE

Thank you for taking the time to leave us such a positive review! We're delighted to hear that the product arrived on time. CLOUD NINE

Rated 5 out of 5 stars

Fast delivery and so far...one of the…

Fast delivery and so far...one of the products I purchased is great.

23 July 2023
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Reply from CLOUD NINE

Thank you so much for your wonderful 5* review. We are thrilled to hear that our delivery service and product are meeting your expectations. We are committed to providing the best possible experience for our customers. CLOUD NINE

Rated 5 out of 5 stars

Beautiful website, fast order, good items

Beautiful website, simply to choose my item and place an order. More choice for payments and simply to do check-out. Shipment was fast and I appreciated information about the order and its tracking. Unfortunately Italian courier wasn't the best. The item - a gift for my wife - was in a beautiful box. Great experience

16 July 2023
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Reply from CLOUD NINE

Thank you so much for your wonderful review! We are thrilled to hear that you had a great experience with our website, ordering process, and product. We apologise for any inconvenience caused by the Italian courier. We will definitely take your feedback into account to improve our shipping options. We hope to serve you even better in the future. CLOUD NINE

Rated 5 out of 5 stars

Antonella was really kind and helpful ……

Antonella was really kind and helpful … I m really satisfied!
Products cloud nine are amazing!

25 June 2023
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Reply from CLOUD NINE

Thank you for taking the time to leave us such a positive review. We're delighted to hear that you love our products, and we're glad that our assistance was helpful to you! CLOUD NINE

Rated 5 out of 5 stars

good

good is very good

12 June 2023
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Reply from CLOUD NINE

Thank you for your glowing review! We're thrilled to hear you're loving your new product! CLOUD NINE

Rated 5 out of 5 stars

I really appreciated the company for…

I really appreciated the company for their efficiency and professionality. In few days they solved my problem. I am really pleased and grateful!

7 June 2023
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Reply from CLOUD NINE

Thank you for your kind words! We are thrilled to hear that you appreciated our company's efficiency and professionalism. We always strive to provide quick solutions to our customers' problems. CLOUD NINE

Rated 5 out of 5 stars

Great customer service

Great customer service, the product wasn't right for my hair so I had to return it. I got a refund but not full. They keep 10€ I think for management costs.

13 June 2023
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Reply from CLOUD NINE

Thank you for taking the time to leave us such a positive review. An administrative return fee of 10€ is deducted from the refund. CLOUD NINE

Rated 5 out of 5 stars

amazing device

amazing device to make beutiful curly hair

8 May 2023
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Reply from CLOUD NINE

Thank you for your amazing review! We're thrilled to hear you're loving your new tool! CLOUD NINE

Rated 5 out of 5 stars

Super top

Italy, love it

18 May 2023
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Reply from CLOUD NINE

Thank you for your glowing 5 star review. We're thrilled to hear this! CLOUD NINE

Rated 5 out of 5 stars

Good exspeeience

12 May 2023
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Reply from CLOUD NINE

Thank you for your glowing 5 star review, we're thrilled to hear such positive feedback! CLOUD NINE

Rated 5 out of 5 stars

Fantastic

I really love this new tool for my hair.

3 January 2023
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Reply from CLOUD NINE

Thank you for your glowing review! We're thrilled to hear you're loving your new tool! CLOUD NINE

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