Clove Technology Reviews 

424
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 95 reviews, reviewers had a great experience with this company. Customers frequently praise the fast delivery times and careful packaging, noting that orders always arrive safely and promptly across various international locations. Consumers are also very happy with the competitive pricing and the exceptional condition of their refurbished devices, which consistently look and function like brand new items. Some reviewers were not happy with order fulfillment and inventory management, mentioning unexpected price adjustments or sudden cancellations right after completing their purchase. A few individuals additionally experienced delivery carrier difficulties or received products with unexpected cosmetic damage instead of the described pristine condition.

What people talk about most

Product

People report positive experiences with product, noting that devices arrive promptly and exactly as... See more

Delivery service

Users describe positive interactions with delivery_service, noting swift, fast, and prompt shipping times.... See more

Quality

Reviewers highlight positive aspects of quality, expressing satisfaction with devices arriving in excellent... See more

Price

Consumers find price to be a major positive aspect of their purchasing experience. Reviewers frequently... See more

Order

Customers had ambiguous experiences with order processes, showing a mix of satisfaction and frustration. On... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Happy with phone received seems to b working fine so far Not happy with my old phone sent to you with quoted price been changed once you had it and i didnt ecrpt the new price and asking me to pay £... See more

Company replied

Rated 4 out of 5 stars

Made an order from Canada, and the process was painless amd easy, with good tracking through Shopify's Shop service (though well, it's Shopify). Docking 1 star cause I was rather confused and couldn't... See more

Rated 4 out of 5 stars

Everything was great except for delivery charges. It could have gone with Royal Mail - it was just put through my letterbox anyway - a lot cheaper. The dongle itself is great, happy with it!

Company replied

Rated 5 out of 5 stars

Was a little wary since some reviews said orders tended to get cancelled, but mine went through fine. Good price, quick delivery and happy with the condition of my refurbished phone. I went for "good"... See more


Company details

  1. #39 of 49 best companies in Mobile Phone Accessory Shop

Written by the company

A UK based specialist of smartphones and associated mobile technology, including, tablets, connected home equipment and dash cams. Established in 1992, Clove technology has a strong presence in the mobile space and are recognised partners and resellers with many of the leading brands including Samsung, Motorola, Sony, HTC, BlackBerry and many more.


Contact info

3.9

Great

TrustScore 4 out of 5

424 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 61% of negative reviews

Typically takes over 1 month to reply

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3.9

All reviews

(424)

96 reviews in the last 12 months

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Rated 5 out of 5 stars

Prompt shipping

Prompt shipping, even arrived ahead of schedule with DHL in the states. Import dues are new due to the current administration, but not the fault of Clove. About 100 bucks per phone on top of what the phone costs, so keep that in mind.

3 June 2025
Rated 2 out of 5 stars

Possibly a used item listed as new

Can’t give this place 1 start as customer service response has been good. However, I ordered a new motherboard which arrived unsealed and missing mounting screws. I had already dismantled my PC before realising and ended up using my previous boards screws to mount - no big deal. I then realised after mounting my CPU & cooler using the last of my paste that the pins on the audio port were bent making me think this was a return.

I contacted them and we agreed that a partial refund would be appropriate given I’d fixed the pins, and I also requested a set of screws to also be sent. This was agreeable until a few days later they advised I need to return the full board for a refund which puts me out a PC for a few days, as well as the hassle of taking apart, cleaning, ordering more paste etc.

They advised this is a 3rd party that supplied the board so beware if purchasing items as looking at other reviews this isn’t the first time. Next time I’ll spend the extra 2% and buy from Scan

28 May 2025
Unprompted review
Rated 5 out of 5 stars

Second order from clove in the last…

Second order from clove in the last year, this time for an xcover7 for my dad. Comunications have improved 200% from clove. Delivery was never in doubt.
Arived within a few days of placing the order, which was placed on a sat out of hours.
Price for phone was still cheaper than anywhere else, and unlike amazon was a genuine uk spec model.

28 May 2025
Rated 5 out of 5 stars

Purchase of Moto g55 from Clove Technology

Looking for a Moto g55 phone.Saw an advert on the web for Clove Technology. They had the phone in stock and the price was competitive so I thought I would give them a try. Dispatch was very quick and the phone arrived the next day.All appeared ok and set up was easy.
So far I am very pleased with the purchase and would use the firm again

28 May 2025
Rated 5 out of 5 stars

Excellent Customer service

I've always said that you shouldn't judge a company by thier success but how well they handle failure. I received an item that ended up not being fit for purpose. I contacted them and they handled it perfectly, promptly sending out a replacement item.

27 May 2025
Clove Technology logo

Reply from Clove Technology

Thank you so much for your kind words and thoughtful feedback! We're truly grateful for your understanding and are glad we could resolve the issue promptly. We believe that great service is measured not just by getting things right the first time, and we’re always here if you need anything in the future!

Rated 1 out of 5 stars

Awful

Received pixel watch everything was fine until battery failed sent back for replacement they never had any pristine left so fobbed me off with a very good condition. This very good condition has a deep scratch on the face and they are refusing to help.

21 May 2025
Unprompted review
Rated 5 out of 5 stars

Went out of their way to come up with…

Went out of their way to come up with an answer to problem I had with a samsung tablet, replacing it with a newer model even though they didnt supply the original, and bill was about half the price of buying new from Samasung

8 May 2025
Rated 1 out of 5 stars

Original order was cancelled because…

Original order was cancelled because their website was not up to date on stock they had, I then had to order a more expensive phone and I paid 100 dollars for the top shipping, phone wasn't shipped for a week and has still not arrived! Have always had good experiences in the past but think this will be my last time using, waste of time and money

2 May 2025
Rated 3 out of 5 stars

Paid a premium and still can't get what I need

I won't dock points for the hefty duties in current climate, though it would have been nice to at least have an estimate before purchasing. I was willing to pay a premium because it's so hard to find anyone who'll ship Fairphones to Canada.

But the availability of Fairphone replacement parts is pretty lousy, and missing the most important ones. To top it off, Clove won't ship the batteries to me at all, even though they shipped the phones with batteries in them. Where's the logic in that?

So now I'm left still looking for a supplier that can handle my future self-support needs.

24 April 2025
Rated 1 out of 5 stars

Supplied me with a faulty phone

Supplied me with a faulty phone. Specifically damaged screen. Refused to provide temporary replacement. Asked to return the device. I have already put in it my authentication codes and disposed of the old faulty phone before noticing the fault. Sending the phone back would leave me with no access to majority of my accounts.

25 April 2025
Unprompted review

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