Club Mahindra Reviews 

Visited the Club Mahindra Jaipur Treehouse property recently. It was slightly away from the city but the resorts upkeep, spaciousness, warmth and concept were a real stand out. We stayed in the tree house where literally the stem of the tree was passing through the hall and bedroom of our house. It was quite luxurious. My wife was raving about the Spa experience. The food in their indo-fusion restaurant Chak Cafe was super special - the curation of the menu to the service was top notch.
What we loved the most and what amazed us was there were so many commin seating spaces across the resort. So many bar and restaurant. Mor mahal is a hidden bar straight out of a James Bond movie - intrinsic wood work in the small hidden bar. We could also enjoy the evening rains of Jaipur during hi tea with Bhel and rajasthani tea.

My kid had a great time as well with their pottery class and camel ride. The indoor kids play area is 2 level and very clean.
It's a must visit resort of Club Mahindra with family and extended family. One can easily spend 4 days in this resort as there is so much to do. You should try both water villas and Tree house stay at the resort.

Got invited by Club Mahindra team for a “complimentary holiday voucher” event at Starbucks.

Reality: long sales pitch, heavy pressure to buy membership on the spot, and no clear voucher details shared.

Felt misleading. Please be cautious before attending such invites.

#ConsumerAwareness #ClubMahindra #SalesTactics

Dont waste money

Old members never upgrade to new keystone, and other fancy names.

They promise breakfast.. But there are changes in cancellation period,
The days which can be carry forward reduced to 14 and guest booking is not allowed.

So with the promise of breakfast they are tightning the rules and wasting hard earned money.

Once you are in their resort the salesman will come after you about telling upgrade and will continously call you for making you fall in trap.

I am Naval Veterans, staying at Jabalpur (MP), got trapped by the Mgr Vaibhav awasthi & their team ( from Bhopal & Indore) at Jabalpur,I have faced a false promises & they took 74000.00 & promised to first you experience the free visit of CM resorts at anywhere in India, then only continue & if you don't like then this amount will be refund. They don't give any written hard copy. On asking the same they say it will come on your mail.
When I keep asking my trip they just keep on promising & many times they don't pick up the phone.
Then at last, I written to the customer care for cancellation of it, they also just kill the time by telling they are looking into it.
Finally, one day they sent the mail stating that 15 days are over now no refund. Also my amount is less than 60% ( which is very funny response).
Now I am going to lodge the complaint against all these guys for the false promises & cheating the senior citizen Naval veterans. I decided not to leave them at any cost.
I also request others, please don't be quit ,just raise the voice against these guys, so that at least others don't suffer & they are punished.

Please forward me the others cases also so that our case become the strong.
Thanks & regards.

GP Pathak, MNo.9229826874

I have just started with my membership. I was promised by their staff who visited us that the organisation would foreclose my EMI payments but that is not done and he never picks up my phone calls and the complaints department keeps saying that they are looking into it.
I feel that we have been hoodwinked and don’t know how to get out of this messy situation. We have already paid more than 3.5 lakhs.

Very disappointing experience with Club Mahindra. Customer service is extremely poor, and the staff shows no concern for members—only for company policies.
During COVID, we lost nearly **2 years** when travel was not allowed, yet Club Mahindra **continued charging full maintenance fees** and threatened penalties if payments were delayed. However, when members requested an extension for those lost years, the company **completely refused**, which is unfair and unethical.
The annual maintenance fee is around **₹14,000**, which is very high for the limited benefits offered. Bookings are allowed only as per season, and for Red season members, availability is almost impossible. Rooms are often blocked, making it feel like lower-season members are simply paying to maintain resorts for higher-season customers.

Overall, the membership is **not worth the money or stress**. Promises made at the time of sales are not honored, and customer concerns are ignored. I would strongly advise others to think twice before taking this membership.

Hi Club Mahindra Team,

It is with great disappointment that I am writing this letter to you. Being a Club Mahindra paid member, I booked my holidays in Gangtok, Sikkim, well in advance, rather the day when the booking open for the said date. I have been planning this family vacation from quite some time and was eyeing for the booking window to open and that is how I did the booking.

Subsequently, I did the booking in 03 resorts of Club Mahindra on different dates on our vacation. Once, the booking was confirmed, I proceeded for Flight booking and other planning. Flight booking is exactly aligning with the resort/hotel booking.
The issue occurred when I got below communication from Mr. Suresh about cancelling the booking in one of the resort citing a reason, which is completely Club Mahindra’s purview.

Still, I tried to absorb the new changes and tried the modified booking but since I got this information for change a day back, now we have 02 problems: Rooms are not available for entire period and the points to book the resort is too high.

In both the ways the loss is just mine.
Apparently, Club Mahindra has completely turned their hands down, now the problem is only mine. Club Mahindra is conveniently not taking any responsibility for this, even after the problem is from your side not mine.

I have the confirmed flight ticket amounting to almost INR 88k, changing or cancelling will cost me a fortune now. If I go there, I do not have a clue where do I stay with my family for the days when rooms are not available.

More so, the point which I had saved, in 1.5 years, for this vacation and another one possibly, is not enough even for this vacation. I am being told that I have to buy more points to book resort for same time and same resort. Again the loss is mine as I have to pay extra money for additional points.
This is unprofessionalism at it highest, and not only a bad customer experience but also incurring a financial loss to customer around 1 lacs, just because Club Mahindra is at fault.

AK
Member ID: 3022097

Very Poor Maintenance – Disappointing Experience at Club Mahindra Thekkady

I recently stayed at Club Mahindra Thekkady (Kumily) and was extremely disappointed with the poor maintenance and service. After overnight travel with my family, we were allotted a room in very bad condition—dirty curtains and cushions, unpleasant smell, poor bedding, broken side lamp, improper bed placement, and worn-out furniture.

Even after requesting a room change, the alternate room was also not up to Club Mahindra standards. This was highly uncomfortable and frustrating.

Adding to the disappointment, I received repeated calls for maintenance fee collection, but when I raised my unresolved complaint, I was told they could not help and only warned about late fees.

As a Club Mahindra member for nearly 15 years, this has been one of my worst experiences. I have raised the issue on the member portal (Service Request #144890) and hope the management takes corrective action.

my dad has had the club mahindra membership for over 2 decades now, and its been an amazing run. got to travel the entire country since i as a kid becuase every year we'd pack our bags and head out. my first memory is of munnar, trekking in the forests as a little girl. then in the snowy peaks of dharamshala, i rememeber us cousins fighting over the 'baker's basket' which had so many types of delicious breads - these are fond memories i keep close to my heart. henever we travelled ith my grandparents too, the staff were very attentive and gave extra care for them, whether it was making mobility easy for them or accomodating meal plans. the happy hub was the arena where my brother and i learnt foosball and air hockey and bonded as siblings over playtime. recently my friend told me that i had made a sand art farewell card for her in club mahindra virajpet and she still had it after over 10 years! this is how this club mahindra, after all these years, remain a part of our lives. there are still so many properties i havent been to. binsar, arookutty, assonora, kandaghat... hope to make it there on my own membersip someday! cheers.

My experience with Club Mahindra has been very disappointing, mainly due to their high ASF (Annual Subscription Fee), unreasonable late fees, and poor booking availability.
The biggest issue is timely booking. Despite paying such high fees, getting bookings during preferred dates or school holidays is nearly impossible. Most of the time, resorts show “no availability,” which completely defeats the purpose of buying a vacation membership. What’s the use of paying so much if you can’t travel when you actually want to?

I had purchased the Bliss Classic membership of Club Mahindra last year on the basis of several benefits and incentives assured by your Sales person. He specifically assured me the following incentives on joining:
1. 400 Points
2. 8000 Food Vouchers
3. 4 Nights complimentary
4. Amazon Vouchers Rs 18000

He has been assuring throughout the year to wait and that these benefits will be passed on to me. However, I have not received till date any of these benefits/ incentives which the sales person of Club Mahindra, had assured me on purchasing the membership. He has now stopped picking my calls.
In spite of repeated mails the company has not done any thing so far while assuring every time that the matter would be resolved. They are clearly favoring their employee.
A screenshot of the chat with their sales person was also shared with the company but with out any result.

I never imagined I’d have to write something like this.

We had been looking forward to a family holiday with Club Mahindra—time to rest, reconnect, and simply be together. Unfortunately, life had other plans. Just before our check-in, my wife fell suddenly and seriously ill, making it impossible for us to travel. Health, as we all know, is never a choice.

We informed Club Mahindra before check-in, shared medical details, and cancelled in good faith. The booking was later allotted to another member, which meant the resort did not suffer any loss.

Yet, despite this, our hard-earned holiday entitlement was deducted. The explanation given was “recent management or policy changes”—policies that were never communicated when we became members, and certainly not something a family expects to face during a medical emergency.
What hurt the most wasn’t just the loss of holidays. It was the feeling of being treated as a number, not a human being.

Timeshare memberships are built on trust, long-term relationships, and the promise of care. Penalizing a member for falling ill—while reselling the same booking—feels deeply unfair and devoid of empathy.

I have escalated this matter to the Ministry of Tourism, Government of India, in the hope that no other family has to go through this during an already stressful time.

Membership ID: 389656
validity : 01/07/17-30/06/42

Tagging leadership with the hope that compassion and fairness still guide decision-making: Sometimes, doing the right thing matters more than policy. I sincerely hope this is one such moment.

It's very difficult to book a holiday with club mahindra as the resorts are never available when you want to book. Moreover you have to book in blocks of the days. You cannot book for one or two nights. They hide this fact when they sell you membership. They charge exorbitantly for food at the resort. The food menu is heavily Gujarati and it's suited to cater to Gujarati patrons. I am not at all happ put with my club mahindra membership

Worst customer service. Rude behaviour. They only know how to market their products and ask for upgradation. They give membership to evwryone. And rooms availability is very worst. Whats the use of paying so much of money for them

Very bad customer support from Club Mahindra.
The Club Mahindra team called me multiple times encouraging me to book a holiday. I finally booked Coorg on October 29th for the dates December 13th to 16th. Later, my wife informed me that our kids have exams during that time, so I called to cancel the booking.

To my surprise, they said a 45-day cancellation policy applies and that 40% of the amount would be charged. This is extremely disappointing. I no longer trust Club Mahindra and do not recommend them to anyone.

Extremely disappointed with Club Mahindra.

I was able to book one confirmed night and one waitlisted night using the points available in my account. I even called customer service to reconfirm, and they advised me to wait until 30th October or keep checking for availability on the app.

I kept monitoring the app as suggested, and one morning I saw that rooms had opened up. However, my booking wouldn’t get confirmed. I decided to cancel and rebook, only to find that my points were not credited back after cancellation — leaving me unable to book the available rooms.

When I called again, I was told that I “didn’t have enough points” and that it was a system glitch. This is completely unacceptable — especially since I had called earlier and received confirmation from their team to wait. I have proof of both the conversation and my actions, which clearly show that the error was on Club Mahindra’s side, not mine.

What’s worse, a similar issue occurred last December, and I was assured then that it wouldn’t happen again. Yet here we are — facing the same frustrating situation.

I am beyond disappointed with this level of service and repeated technical failures. I sincerely urge others to think twice before investing in this kind of membership. What should have been a relaxing holiday experience has turned into unnecessary stress and disappointment.

#ClubMahindra #CustomerExperience #SystemGlitch #HolidayDisappointment

ITS A SCAM - DO NOT BUY CLUB MAHINDRA MEMBERSHIP

Mahindra Membership is a scam. They never share location of their resorts and sign you up to expensive membership.

Your accumulated days start expiring and whenever you try to book, it’s always booked out already. Staff have tried to scam me by asking me to transfer money to their personal accounts. They won’t refund my money any more.

CLUB MAHINDRA IS A SCAM!!!!!!!

Two years back, we invested ₹6 lakh INR and $12,000 Australian $$$$, along with annual fees of ₹20,000, into their holiday package. The promises sounded appealing, 7–10 days of accommodation each year, access to global hotel tie-ups, and a smooth booking process.

The reality has been completely different. In the last two years, we have received nothing. Every attempt to make a booking was met with “no availability” or vague delays. Customer service never committed to anything in writing and only responded with empty assurances.

To make matters worse, we even received calls from Club Mahindra staff, asking us to transfer additional money into personal bank accounts in order to secure bookings. This felt like a scam on top of a scam.

When we finally asked for a refund, after realizing this was nothing but wasted money with no value, Club Mahindra flatly refused. Despite taking our money, they have provided no services at all.

We are now escalating this case to the Consumer Court, and if that does not bring a resolution, we are prepared to take the matter to court.

I hope this post helps others avoid falling into the same trap we did.

This company is fraud. As many have said, the booking experience is bad. We saw so many times that they showed resort as unavailable, but same resort was available from other travel websites for same dates. At the time of buying, they promised 1 year of RCI membership. When checked with RCI, our membership never showed up and no one from Club Mahindra helped us.

We asked for cancellation for a genuine reason, then their true colours came out. They asked us to find a co-applicant or a buyer and we said we can't find anyone. They did not assist us in finding a buyer. When asked for a refund, they sent me with some random charges like "White Glove Delivery of goods" and made sure I will get nothing back. They kept on saying its in their policy. They never shared the policy. Note that none of these charges are CLEARLY mentioned in the contract. If I knew about this horrible policy, I wouldn't have bought their membership.

Consumer Protection Agency should look into this.

Don't buy their membership. I am thoroughly disappointed.

0 star if option available.
This company is fraud.I trust on the brand name but after membership it is not easy to book your holidays and refund and cancellation policy awful.
Pls don't waste your hard earn money..