Club Mahindra Reviews 70

Absolutely HORRIBLE. Being a member , booked 2 rooms and categorically told them , travelling with kids. Last minute , without any information, because of incomplete information they cancel booking. Most HORRENDOUS experience ever. Just an apology mail and they have washed their hands off.

Pls refer trail email a complaint pending since 3 months with no resolution till date. This is ther true service standards.

Mail sent to below staffs of Mahindra as a follow-up.

prabhakar_d mahindraholidays.com
subhash_dhyani mahindraholidays.com
shyju_daniel mahindraholidays.com
memberexperience mahindraholidays.com

Dear Prabhakar,
Thanks for connecting on the conference call along with Mr. Sethu on Thursday, 7th May ’26. I was genuinely hoping to receive some concrete update within the next couple of days, but unfortunately there has been no progress so far.

Without a definite timeline or clear direction, it is becoming increasingly difficult to continue prolonging this issue, especially considering the amount of time, stress, and uncertainty involved over the past few months and also considering that the amount paid earlier in Jan'26 as on date is deadlock investment with no tangible benifits.

As a customer, I sincerely hope Mahindra values and respects customer concerns, emotions, and trust.

I have been patient throughout this process with the expectation of a fair and amicable resolution.
Request you to kindly let me know if there is any further update at your end or any committed timeline for closure.

I expect a positive update today as this is pending for more than 3 months now. Thank you.

Mahindra Membership is useless and right from selling there are false promises. The complaints team is further pathetic and do not have a time line to respond/resolve the complaint. The below complaint is pending since last 3 months and only response from Mahindra is they are working to resolve this. Their Escalation Team/Grievance Team is pathetic. Pls find below snap shots of mail. The initial investment made since Jan'26 has yielded no tangible benifits and appears to be a deadlock investment. Hence I suggest public to excercise caution when dealing with CLUB MAHINDRA.

(REFER BELOW EMAIL)

(Case Number - 06833754 - Re: Case Number - 06833399 - 3080301 - False commitment and Mis-selling)
Below email was address to the following staffs of Mahindra.

prabhakar_d mahindraholidays.com
subhash_dhyani mahindraholidays.com
shyju_daniel mahindraholidays.com
memberexperience mahindraholidays.com

I write to formally seek an update on whether I should still expect a call, as no communication has been received following the previous trail email. However received a collection call now requesting on pending payments. Is this not ridiculous?? (Call recording attached)

Despite repeated follow-ups, this complaint has remained unresolved for over three months, which reflects serious inefficiency in your complaint handling mechanism and unacceptable service standards. The lack of timely response, ownership, and accountability from your team is deeply concerning.

I hereby place on record that I require a satisfactory and amicable resolution within today, failing which I will be constrained to initiate appropriate legal proceedings against your organization for misrepresentation, deficiency in service, and unfair trade practices. I will also escalate this matter across relevant consumer forums and social platforms, documenting the undue stress, inconvenience, and financial impact caused due to false commitments and continued inaction.

This communication may be treated as a final notice prior to legal escalation.

I expect your immediate response and resolution without any further delay.

I went to Club Mahindra tungi resort in Oct, 25 and my family thoroughly enjoyed every moment. Spa facilities were really good. Breakfast menu was very very good with diversified menu.. I will definitely recommend people to visit this property

It's one sided game when you purchase club Mahindra membership they will make sure your holiday mood get spoiled and ended up you and your family with frustration as you will loose your peace of mind , hard-earned money, holidays it's completely Dadagiri by Club Mahindra.

My overall experience with Club Mahindra has been extremely disappointing and frustrating.

Starting with the booking process, it was neither transparent nor customer-friendly. The charges were unclear, and there were multiple hidden costs that were not properly explained at the time of enrollment. The rules and regulations are complicated and seem to work more in favor of the company rather than the customer.

Another major concern is the illogical deduction of holidays from the membership without proper justification or flexibility. Despite raising several concerns and escalations, there has been no meaningful resolution or improvement from the support team.

The stay experience itself did not meet expectations. The room quality, maintenance, and overall comfort were below the standards promised during enrollment.

The food quality and pricing were also disappointing. The variety and taste did not justify the high charges being applied at the resort.

Most concerning, however, was the behavior of the staff. Instead of being courteous and helpful, the staff appeared unprofessional and at times arrogant. The hospitality standards were far below what one would expect from a reputed brand like Club Mahindra.

Overall, due to non-customer-friendly policies, hidden charges, unexplained holiday deductions, poor stay experience, unsatisfactory food quality, and lack of response even after multiple escalations, my experience has been very negative. I sincerely hope the management reviews these concerns seriously and improves transparency, service quality, and customer support for existing members.

Visited the Club Mahindra Jaipur Treehouse property recently. It was slightly away from the city but the resorts upkeep, spaciousness, warmth and concept were a real stand out. We stayed in the tree house where literally the stem of the tree was passing through the hall and bedroom of our house. It was quite luxurious. My wife was raving about the Spa experience. The food in their indo-fusion restaurant Chak Cafe was super special - the curation of the menu to the service was top notch.
What we loved the most and what amazed us was there were so many commin seating spaces across the resort. So many bar and restaurant. Mor mahal is a hidden bar straight out of a James Bond movie - intrinsic wood work in the small hidden bar. We could also enjoy the evening rains of Jaipur during hi tea with Bhel and rajasthani tea.

My kid had a great time as well with their pottery class and camel ride. The indoor kids play area is 2 level and very clean.
It's a must visit resort of Club Mahindra with family and extended family. One can easily spend 4 days in this resort as there is so much to do. You should try both water villas and Tree house stay at the resort.

Got invited by Club Mahindra team for a “complimentary holiday voucher” event at Starbucks.

Reality: long sales pitch, heavy pressure to buy membership on the spot, and no clear voucher details shared.

Felt misleading. Please be cautious before attending such invites.

#ConsumerAwareness #ClubMahindra #SalesTactics

Dont waste money

Old members never upgrade to new keystone, and other fancy names.

They promise breakfast.. But there are changes in cancellation period,
The days which can be carry forward reduced to 14 and guest booking is not allowed.

So with the promise of breakfast they are tightning the rules and wasting hard earned money.

Once you are in their resort the salesman will come after you about telling upgrade and will continously call you for making you fall in trap.

I am Naval Veterans, staying at Jabalpur (MP), got trapped by the Mgr Vaibhav awasthi & their team ( from Bhopal & Indore) at Jabalpur,I have faced a false promises & they took 74000.00 & promised to first you experience the free visit of CM resorts at anywhere in India, then only continue & if you don't like then this amount will be refund. They don't give any written hard copy. On asking the same they say it will come on your mail.
When I keep asking my trip they just keep on promising & many times they don't pick up the phone.
Then at last, I written to the customer care for cancellation of it, they also just kill the time by telling they are looking into it.
Finally, one day they sent the mail stating that 15 days are over now no refund. Also my amount is less than 60% ( which is very funny response).
Now I am going to lodge the complaint against all these guys for the false promises & cheating the senior citizen Naval veterans. I decided not to leave them at any cost.
I also request others, please don't be quit ,just raise the voice against these guys, so that at least others don't suffer & they are punished.

Please forward me the others cases also so that our case become the strong.
Thanks & regards.

GP Pathak, MNo.9229826874

I have just started with my membership. I was promised by their staff who visited us that the organisation would foreclose my EMI payments but that is not done and he never picks up my phone calls and the complaints department keeps saying that they are looking into it.
I feel that we have been hoodwinked and don’t know how to get out of this messy situation. We have already paid more than 3.5 lakhs.

Very disappointing experience with Club Mahindra. Customer service is extremely poor, and the staff shows no concern for members—only for company policies.
During COVID, we lost nearly **2 years** when travel was not allowed, yet Club Mahindra **continued charging full maintenance fees** and threatened penalties if payments were delayed. However, when members requested an extension for those lost years, the company **completely refused**, which is unfair and unethical.
The annual maintenance fee is around **₹14,000**, which is very high for the limited benefits offered. Bookings are allowed only as per season, and for Red season members, availability is almost impossible. Rooms are often blocked, making it feel like lower-season members are simply paying to maintain resorts for higher-season customers.

Overall, the membership is **not worth the money or stress**. Promises made at the time of sales are not honored, and customer concerns are ignored. I would strongly advise others to think twice before taking this membership.

Hi Club Mahindra Team,

It is with great disappointment that I am writing this letter to you. Being a Club Mahindra paid member, I booked my holidays in Gangtok, Sikkim, well in advance, rather the day when the booking open for the said date. I have been planning this family vacation from quite some time and was eyeing for the booking window to open and that is how I did the booking.

Subsequently, I did the booking in 03 resorts of Club Mahindra on different dates on our vacation. Once, the booking was confirmed, I proceeded for Flight booking and other planning. Flight booking is exactly aligning with the resort/hotel booking.
The issue occurred when I got below communication from Mr. Suresh about cancelling the booking in one of the resort citing a reason, which is completely Club Mahindra’s purview.

Still, I tried to absorb the new changes and tried the modified booking but since I got this information for change a day back, now we have 02 problems: Rooms are not available for entire period and the points to book the resort is too high.

In both the ways the loss is just mine.
Apparently, Club Mahindra has completely turned their hands down, now the problem is only mine. Club Mahindra is conveniently not taking any responsibility for this, even after the problem is from your side not mine.

I have the confirmed flight ticket amounting to almost INR 88k, changing or cancelling will cost me a fortune now. If I go there, I do not have a clue where do I stay with my family for the days when rooms are not available.

More so, the point which I had saved, in 1.5 years, for this vacation and another one possibly, is not enough even for this vacation. I am being told that I have to buy more points to book resort for same time and same resort. Again the loss is mine as I have to pay extra money for additional points.
This is unprofessionalism at it highest, and not only a bad customer experience but also incurring a financial loss to customer around 1 lacs, just because Club Mahindra is at fault.

AK
Member ID: 3022097

Very Poor Maintenance – Disappointing Experience at Club Mahindra Thekkady

I recently stayed at Club Mahindra Thekkady (Kumily) and was extremely disappointed with the poor maintenance and service. After overnight travel with my family, we were allotted a room in very bad condition—dirty curtains and cushions, unpleasant smell, poor bedding, broken side lamp, improper bed placement, and worn-out furniture.

Even after requesting a room change, the alternate room was also not up to Club Mahindra standards. This was highly uncomfortable and frustrating.

Adding to the disappointment, I received repeated calls for maintenance fee collection, but when I raised my unresolved complaint, I was told they could not help and only warned about late fees.

As a Club Mahindra member for nearly 15 years, this has been one of my worst experiences. I have raised the issue on the member portal (Service Request #144890) and hope the management takes corrective action.

my dad has had the club mahindra membership for over 2 decades now, and its been an amazing run. got to travel the entire country since i as a kid becuase every year we'd pack our bags and head out. my first memory is of munnar, trekking in the forests as a little girl. then in the snowy peaks of dharamshala, i rememeber us cousins fighting over the 'baker's basket' which had so many types of delicious breads - these are fond memories i keep close to my heart. henever we travelled ith my grandparents too, the staff were very attentive and gave extra care for them, whether it was making mobility easy for them or accomodating meal plans. the happy hub was the arena where my brother and i learnt foosball and air hockey and bonded as siblings over playtime. recently my friend told me that i had made a sand art farewell card for her in club mahindra virajpet and she still had it after over 10 years! this is how this club mahindra, after all these years, remain a part of our lives. there are still so many properties i havent been to. binsar, arookutty, assonora, kandaghat... hope to make it there on my own membersip someday! cheers.

My experience with Club Mahindra has been very disappointing, mainly due to their high ASF (Annual Subscription Fee), unreasonable late fees, and poor booking availability.
The biggest issue is timely booking. Despite paying such high fees, getting bookings during preferred dates or school holidays is nearly impossible. Most of the time, resorts show “no availability,” which completely defeats the purpose of buying a vacation membership. What’s the use of paying so much if you can’t travel when you actually want to?

I had purchased the Bliss Classic membership of Club Mahindra last year on the basis of several benefits and incentives assured by your Sales person. He specifically assured me the following incentives on joining:
1. 400 Points
2. 8000 Food Vouchers
3. 4 Nights complimentary
4. Amazon Vouchers Rs 18000

He has been assuring throughout the year to wait and that these benefits will be passed on to me. However, I have not received till date any of these benefits/ incentives which the sales person of Club Mahindra, had assured me on purchasing the membership. He has now stopped picking my calls.
In spite of repeated mails the company has not done any thing so far while assuring every time that the matter would be resolved. They are clearly favoring their employee.
A screenshot of the chat with their sales person was also shared with the company but with out any result.

I never imagined I’d have to write something like this.

We had been looking forward to a family holiday with Club Mahindra—time to rest, reconnect, and simply be together. Unfortunately, life had other plans. Just before our check-in, my wife fell suddenly and seriously ill, making it impossible for us to travel. Health, as we all know, is never a choice.

We informed Club Mahindra before check-in, shared medical details, and cancelled in good faith. The booking was later allotted to another member, which meant the resort did not suffer any loss.

Yet, despite this, our hard-earned holiday entitlement was deducted. The explanation given was “recent management or policy changes”—policies that were never communicated when we became members, and certainly not something a family expects to face during a medical emergency.
What hurt the most wasn’t just the loss of holidays. It was the feeling of being treated as a number, not a human being.

Timeshare memberships are built on trust, long-term relationships, and the promise of care. Penalizing a member for falling ill—while reselling the same booking—feels deeply unfair and devoid of empathy.

I have escalated this matter to the Ministry of Tourism, Government of India, in the hope that no other family has to go through this during an already stressful time.

Membership ID: 389656
validity : 01/07/17-30/06/42

Tagging leadership with the hope that compassion and fairness still guide decision-making: Sometimes, doing the right thing matters more than policy. I sincerely hope this is one such moment.

It's very difficult to book a holiday with club mahindra as the resorts are never available when you want to book. Moreover you have to book in blocks of the days. You cannot book for one or two nights. They hide this fact when they sell you membership. They charge exorbitantly for food at the resort. The food menu is heavily Gujarati and it's suited to cater to Gujarati patrons. I am not at all happ put with my club mahindra membership

Worst customer service. Rude behaviour. They only know how to market their products and ask for upgradation. They give membership to evwryone. And rooms availability is very worst. Whats the use of paying so much of money for them

Very bad customer support from Club Mahindra.
The Club Mahindra team called me multiple times encouraging me to book a holiday. I finally booked Coorg on October 29th for the dates December 13th to 16th. Later, my wife informed me that our kids have exams during that time, so I called to cancel the booking.

To my surprise, they said a 45-day cancellation policy applies and that 40% of the amount would be charged. This is extremely disappointing. I no longer trust Club Mahindra and do not recommend them to anyone.

Extremely disappointed with Club Mahindra.

I was able to book one confirmed night and one waitlisted night using the points available in my account. I even called customer service to reconfirm, and they advised me to wait until 30th October or keep checking for availability on the app.

I kept monitoring the app as suggested, and one morning I saw that rooms had opened up. However, my booking wouldn’t get confirmed. I decided to cancel and rebook, only to find that my points were not credited back after cancellation — leaving me unable to book the available rooms.

When I called again, I was told that I “didn’t have enough points” and that it was a system glitch. This is completely unacceptable — especially since I had called earlier and received confirmation from their team to wait. I have proof of both the conversation and my actions, which clearly show that the error was on Club Mahindra’s side, not mine.

What’s worse, a similar issue occurred last December, and I was assured then that it wouldn’t happen again. Yet here we are — facing the same frustrating situation.

I am beyond disappointed with this level of service and repeated technical failures. I sincerely urge others to think twice before investing in this kind of membership. What should have been a relaxing holiday experience has turned into unnecessary stress and disappointment.

#ClubMahindra #CustomerExperience #SystemGlitch #HolidayDisappointment