Clyde Property Reviews 

303
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 105 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely helpful, knowledgeable, and professional staff for making property transactions remarkably smooth and stress-free from start to finish. Reviewers truly appreciate the exceptional customer service, noting that team members are always responsive, friendly, and fully dedicated to guiding them through every single step. However, some people mentioned frustrating experiences regarding unexpected deposit deductions and additional charges requested after a tenancy ends. A few consumers also felt that certain individual agents completely lacked urgency, showed poor communication skills, or were unhelpful during scheduled viewings.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and highly professional throughout the buying, selling, and... See more

Service

Users describe positive interactions with service, highlighting professional and efficient assistance during... See more

Customer service

Reviewers mention positive feedback about customer_service, noting that team members are consistently... See more

Price

People report ambiguous experiences with price, reflecting a wide range of opinions and outcomes. Many... See more

Location

Reviewers highlight ambiguous aspects of location, experiencing both successful property searches and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The team at Clyde in Clarkston were all fantastic. From my 1st email enquiry Marie Baines was on the ball telephoned me next morning 9.30 am and arranged my 1st viewing, negotiated my purchase and had... See more

Rated 5 out of 5 stars

We had a really positive experience with this estate agency when buying our home. Eve in particular was absolutely brilliant – so helpful, efficient and always quick to respond to any questions we ha... See more

Rated 5 out of 5 stars

Rachel Dewar at Clyde West End was key to helping my secure the flat I purchased, and attract a high price for the sale of my existing flat. Rachel and the rest of her colleagues, including Eve and Ja... See more

Rated 5 out of 5 stars

Clyde staff were all extremely pleasant and helpful during our contacts with their office. The Clyde agent who showed us around the flat was very friendly and helpful ,.knew the area and generally... See more


Company details

  1. Estate Agent

Written by the company

Clyde Property is the leading independent estate agent Scotland, offering quality property for sale and rent throughout Scotland.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

303 reviews

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4.4

All reviews

(303)

102 reviews in the last 12 months

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Rated 1 out of 5 stars

Slum Estate Agent

My son rented a property from Clyde properties, Hamilton. Over the last 5 months he's had constant issues with the flat, Clyde has been appalling. Slow to get things fixed, not caring about his living conditions and refusing to answer his queries. Appalling company.

9 July 2024
Unprompted review
Clyde Property logo

Reply from Clyde Property

Dear Gavin,

Thank you for taking the time to review your son's experience with Clyde. I am sorry to read of the dissatisfaction you mention in terms of the tenancy itself. We do pride ourselves on customer experience and this extends to both our landlord clients and indeed tenants. I would be keen to have a further discussion with either you and/or your Son in terms of the tenancy whilst also reviewing your property file on our system. I am available and can be contacted anytime on 07860953860 or craig.moody@clydeproperty.co.uk.

Many thanks,
Craig.

Rated 5 out of 5 stars

Wouldn't use anyone else

Having used Rachel's services in the past Clyde property was the obvious choise for the sale, the communication during the whole process was spot-on and the customer portal is fantastic to keep you well informed of viewings and feedback

5 July 2024
Unprompted review
Rated 5 out of 5 stars

A professional team with a personal…

A professional team with a personal touch. I would highly recommend this company. I sold my property through the Falkirk branch and I found the whole process seamless. The staff called or emailed me with regular updates. They put me at ease. I was delighted when my property was sold.

6 May 2024
Unprompted review
Rated 5 out of 5 stars

Seller)

Seller)

Our experience from initial meeting then valuation to sale within 3 days was done in a professional and courteous manner

They arranged for the Home Report & the photographer who took the most amazing video

Contact with potential buyers was kept up on a daily basis.

I would not hesitate to recommend Clyde Property Helensburgh.

13 March 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Clyde Property were fantastic to deal with, they kept me updated with the viewings and any interest. Everyone I spoke to was helpful and pleasant. Clyde also created a great video and pictures which showed off my flat really well. This led to lots of viewings and a quick sale. I found the online portal extremely helpful as well. I would happily use Clyde Property again and would recommend to others.

11 May 2024
Unprompted review
Rated 4 out of 5 stars

Very pleasant staff and smooth…

Very pleasant staff and smooth purchase. Only reason its not 5 stars is that communication between members of staff wasn't perfect, i had to repeat myself several times and pass on messages to staff who then didn't relay any thing to other members.

1 May 2024
Unprompted review
Rated 5 out of 5 stars

Superb to deal with

Quick responses, honest and pleasant to deal with. Was told avwrage sale was 8days and they managed to help sell the house within 9 days of going live, so great effort

6 June 2024
Unprompted review
Rated 5 out of 5 stars

Clyde are terrific!

Clyde created a superb video and pictures. There was a large turnover of viewers and my property sold within 10 days. Obviously a lot of people look at their site! The portal is extremely useful and the staff are knowledgeable and supportive.

25 March 2024
Unprompted review
Rated 5 out of 5 stars

Great service 👏

Ive never come across such a lovely person like Kirsten from Clyde property, she was a very polite bubbly friendly person, from start to finish, any queries she dealt with them efficiently and quickly, overall I would highly recommend them.

1 June 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant estate agents!

We could not recommend Clyde Property enough for buying and selling homes. We bought our new home from Clyde Property Stirling and dealt with Julie - throughout the whole process she was absolutely brilliant. She made it all so easy for us by keeping us informed and talking us through the process to ensure we had all the correct details. She was also great for a blether and genuinely got excited for us which was so lovely! We would highly recommend Julie to anyone! As well as buying our property from Clyde, we are also selling our old house through their Falkirk Branch. Clarke has also been incredibly helpful throughout that process and it is clear he has so much knowledge in this industry. We can’t thank Clyde enough but especially those two!

17 May 2024
Unprompted review
Rated 5 out of 5 stars

Friendly and supportive

Friendly, efficient and helpful, Clyde Property kept me informed and supported throughout the process of finding a rental property that was right for me. They worked through what I was looking for to help me identify appropriate properties to view at the outset, and were always responsive to questions during the application process and later stages of referencing and moving in. It made it very stress free!

7 May 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic service - a real assist to the sector!

My experience of buying a property through the Helensburgh branch of Clyde Property within the last few months has been nothing but positive. I was always kept in the loop and trusted things were progressing as they should. The level of service provided by all of the team (particularly Alison and Sheona) was fantastic and I would definitely recommend (and use!) their services again in the future.

1 May 2024
Unprompted review
Rated 5 out of 5 stars

Very helpful.

Firstly, Clyde achieved a very strong sale price for my flat, above my expectations. Seven viewings and four offers in ten days, partly perhaps because of the very professional online presentation of the property. The Matterport 3D file captures the interior literally in the best possible light. The negotiator in the Helensburgh office, Seona quickly rescued the sale when the first chain collapsed and found a new buyer coming in with a similar offer. Clyde Helensburgh constantly updated me on the progress, were always prompt and shrewd with advice. I always felt they acted to protect my interest - they were professional, well organised and reassuring.

8 March 2024
Unprompted review
Rated 5 out of 5 stars

Best selling experience ever

Clyde Property Helensburgh (Seller)

The whole experience from initial valuation to final completion was a distinct pleasure due to the professionalism shown by the whole team!

They arranged for the Home Report & the photographer whose photos and video (including a drone flyover) were superb!

Contact with potential buyers was kept up on a daily basis.

I would not hesitate to recommend Clyde Property Helensburgh.

3 May 2024
Unprompted review
Rated 2 out of 5 stars

Flat Inspections or Forensic Investigation? Clyde Property Revealed

After finally breaking free from the clutches of the private letting world, it's time to spill the beans on Clyde Property. If you're weighing your options between Clyde and, well, anyone else, let me save you the trouble: consider exploring those other options. My main issue? The flat inspections, oh the wonderful flat inspections. It was like clockwork every 8 weeks, as Clyde's inspection staff would descend upon our humble abode. They probed deeper than an archaeologist on a mission to find ancient relics, inspecting everything from the inside of our oven to the space behind the radiators. They even took pictures of the seats we sat on—I'm still scratching my head over what they expected to discover there.

Despite the fact Clyde properties are well maintained (I have to give them that), earning them a modest "more than one"-star rating from yours truly, the constant scrutiny turned our home into a real-life episode of 'CSI: Clyde Property'. You'd think after a decade of loyal tenancy, they'd trust us not to turn the fridge into a science experiment. Alas, no such luck.

So, if you value your privacy and don't fancy living in a real-life version of 'The Truman Show', I'd steer clear of Clyde. There are definitely better letting agents out there who won't treat your sofa like a potential crime scene.

23 June 2023
Unprompted review
Clyde Property logo

Reply from Clyde Property

Dear Roy,

Thank you for taking the time to review your experience with Clyde. I am sorry to read of the dissatisfaction you mention in terms of our mid-tenancy inspection process. As a responsible managing agent and as per our Fully Managed Service Agreement with our landlord clients, we are obligated to inspect the property every three months. We did used to inspect every two months as you mention, however after consultation we have opted to reduce this to every three months. Our inspection team go through a program of robust training and we expect that they provide a general overview of the internal condition of the property, noting any maintenance or cleanliness issues - whilst also respecting tenants privacy. I am truly sorry if you feel this was not the case throughout your tenancy. I would be keen to ascertain whether or not you notified us of your concerns, in order for us to take corrective action - mid tenancy. Tenants do have the right to request reduced inspections after an amount of time in a rental property and with the landlords permission, this tends to be implemented.

We do pride ourselves on customer experience and therefore I would be keen to have a further discussion with you in relation to same - as I am unable to find a tenancy agreement in your name on our system. I am available and can be contacted anytime on 0141 576 8500 or craig.moody@clydeproperty.co.uk.

Yours sincerely,
Craig Moody
Letting Director
Clyde Property

Rated 5 out of 5 stars

We are very new to using Clyde…

We are very new to using Clyde Property, but so far everything has been great. The property managers are very responsive, helpful and accommodating and we've had no issues at all.

7 April 2024
Unprompted review
Rated 5 out of 5 stars

We have been really impressed with…

We have been really impressed with Clyde Property. Being first time buyers the whole process is very new to us, Andrew Walker put us at total ease during our viewings and if it weren't for his knowledge, strong relationship with the seller and his other colleagues we wouldn't have just purchased out first family home. Highly recommend Clyde for a friendly, professional and stress-free buying experience.

1 April 2024
Unprompted review

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