Clyde Property Reviews 

303
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 105 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely helpful, knowledgeable, and professional staff for making property transactions remarkably smooth and stress-free from start to finish. Reviewers truly appreciate the exceptional customer service, noting that team members are always responsive, friendly, and fully dedicated to guiding them through every single step. However, some people mentioned frustrating experiences regarding unexpected deposit deductions and additional charges requested after a tenancy ends. A few consumers also felt that certain individual agents completely lacked urgency, showed poor communication skills, or were unhelpful during scheduled viewings.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and highly professional throughout the buying, selling, and... See more

Service

Users describe positive interactions with service, highlighting professional and efficient assistance during... See more

Customer service

Reviewers mention positive feedback about customer_service, noting that team members are consistently... See more

Price

People report ambiguous experiences with price, reflecting a wide range of opinions and outcomes. Many... See more

Location

Reviewers highlight ambiguous aspects of location, experiencing both successful property searches and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The team at Clyde in Clarkston were all fantastic. From my 1st email enquiry Marie Baines was on the ball telephoned me next morning 9.30 am and arranged my 1st viewing, negotiated my purchase and had... See more

Rated 5 out of 5 stars

We had a really positive experience with this estate agency when buying our home. Eve in particular was absolutely brilliant – so helpful, efficient and always quick to respond to any questions we ha... See more

Rated 5 out of 5 stars

Rachel Dewar at Clyde West End was key to helping my secure the flat I purchased, and attract a high price for the sale of my existing flat. Rachel and the rest of her colleagues, including Eve and Ja... See more

Rated 5 out of 5 stars

Clyde staff were all extremely pleasant and helpful during our contacts with their office. The Clyde agent who showed us around the flat was very friendly and helpful ,.knew the area and generally... See more


Company details

  1. Estate Agent

Written by the company

Clyde Property is the leading independent estate agent Scotland, offering quality property for sale and rent throughout Scotland.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

303 reviews

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4.4

All reviews

(303)

102 reviews in the last 12 months

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Rated 1 out of 5 stars

Clyde property Helensburgh

Clyde property Helensburgh - the most unsavoury estate agent on the market. I was on the buying and selling side of them and never again. They over inflated prices, use shoddy tactics of “cash buyers” and the amount of properties that go back on the market after the first offer speaks volumes. If your face fits they will pander to you as they are money driven but if they know your circumstances they will deliberately lie. I lost a genuine buyer because of this then tried the same nonsense when I put in an offer. Awful branch.

24 January 2025
Unprompted review
Rated 5 out of 5 stars

Clyde Property Helensburgh team 5*

The Clyde Helensburgh property sales/marketing team are 5*, quick and clear in their communication, flexible and proactive while genuinely providing sound advice in a potentially complex and competitive sector.

6 December 2024
Unprompted review
Rated 5 out of 5 stars

Excellent job - thank you

Clyde Lettings did an excellent job from start to finish. The Glasgow team went above and beyond in every step, from evaluation and marketing to selecting the tenant and signing the paperwork and lease. I primarily worked with Holly and Neeraj—thank you both for all your help! The online platform is user-friendly and makes it easy to keep all the documents organized in one place

2 December 2024
Unprompted review
Rated 1 out of 5 stars

Dreadful company, whether seller or a buyer, avoid like the plague

We recently went to view a property at Balvaird Crescent in Rutherglen listed by Clyde properties. It had been on the market for six weeks at that point. We had spoken to someone in the street who knew the owners and told us that, the owners were hopeful they would reach the home report price.

We went to view the property and there was no power working upstairs and no light in the bathroom. There were signs of damp and a large gap in the tiles above the bathroom window which also suggested damp.

The person conducting the viewing seemed ill informed and uninterested. We asked about our concerns to be told they'd take a note and someone would contact us the next day.

Someone did, but only to ask if we wanted to put a bid in. Not to reply to our questions.

Despite it being a project, and without any feedback back from the estate agent it had decent bones and was in teh area we were looking for so figured it was worth putting a bid in as a project house.

Given the utter lack of communication from the estate agent and some concerns we did put a bid in at £5k under home report.

The estate agents rejected this and said their client was looking for ten grand over home report. Given we'd spoken to a neighbour and knew what they were actually looking for this seemed a bit odd, but we went back at £5k over the home report.

This was dismissed again with a story about a cash offer.

I have subsequently spoken to someone in the industry who informed me that Clyde are notorious for this. Their pricing structure gives them a major financial boost to their fee if they get over home report price.

As a result of this we formally withdrew both the bid and the note of interest, as we refuse to be held over a barrel by a company who have no interest whatsoever in replying to questions from potential buyers.

If you are a potential buyer avoid them as they will just mess you around.

As for this house. It has now been on the market for seven weeks with Christmas and the traditional market slowdown approaching, it is not listed as under offer which means the cash offer was eithe nowhere near what they claimed the buyer was wanting of simply an outright lie to try and raise Clyde's fee.

As a result their greed has lost their client a serious buyer. IF you're thinking of selling please bear in mind that this is the position Clyde Property will leave you in.

25 November 2024
Unprompted review
Rated 5 out of 5 stars

What an amazing team

What an amazing team, really helpful throughout the process. Also helpful in the understanding that selling a home can be a journey that needs support and empathy. Particular thanks to Carol, Kirsten, Derek, and Hayley.

2 October 2024
Unprompted review
Rated 5 out of 5 stars

Would highly recommend

My partner and I recently sold our southside flat using Clyde Shawlands and we couldn't recommend them highly enough. From our initial contact with Clyde through to accepting an excellent offer for our flat, the process was seamless and highly professional at all times. We found their knowledge of the local housing market to be fantastic and they were able to provide us with all the advice we needed to get our flat on the market. The marketing materials were outstanding and helped attract a wide range of viewers. We were delighted with the offer we finally accepted for our flat and can't thank Clyde Shawlands enough!

11 October 2024
Rated 5 out of 5 stars

Great staff and very well presented house details

Very well presented house details, including great pictures and the excellent walk through and video. Proactive, friendly and professional staff at all times who go the extra mile (including going back to let my cat out of the garage for me when I was away and she'd sneaked in during a viewing they hosted for us - thanks Cara!)

5 November 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommended for a professional and proactive service

Clyde were so professional and efficient in all aspects of my property purchase and sale. Staff were helpful and proactive in following up with viewers and keeping us updated on progress. Their online video and photos really captured interest and ensured that we had lots of viewers in the 2 weeks our property was on the market for.

1 November 2024
Unprompted review
Rated 5 out of 5 stars

Selling your home can be challenging

Selling your home can be challenging, however the team at Clyde Stirling were great. I love the portal they use for monitoring the progress of your viewers and sale. I found dealing with Julie and the team enjoyable. I was kept up to date with everything and I felt they were doing their utmost to get the best price for my house. No hesitation in using them again.

18 October 2024
Unprompted review
Rated 5 out of 5 stars

Clyde property are a professional company that make your house sale an easy process

I would not hesitate to recommend Clyde property Stirling : from the initial consultation with Derek and handling the property viewing and sale with Julie and their team , I honestly can’t fault them . They are a very professional friendly team , with excellent communication both with their login portal and on a personal level .
Our house sale with Clyde has been an easy process, thank you all very much

3 October 2024
Unprompted review
Rated 5 out of 5 stars

Selling remotely...

It is not easy to sell a house when living in another country with an 8 hour time difference. But, after an initial face to face meeting with Gavin, everything else was handled remotely. Photography and video footage was excellent. Everyone we dealt with at the Clyde Bearsden office was friendly and helpful. Nicola gave great advice and guided us through the whole process. Would definitely recommend Clyde for professional service.

27 September 2024
Unprompted review
Rated 1 out of 5 stars

Avoid this letting firm

Avoid this letting firm. Its a bunch of highly incompetent and unprofessional folks I have ever dealt with. Within a span of 3 days, I had 3 different narratives from this company for the same property in Finnieston. Stay away from this letting firm.

18 September 2024
Unprompted review
Clyde Property logo

Reply from Clyde Property

Thank you for taking the time to review your experience with Clyde. I am sorry to read of the dissatisfaction you mention in terms of your enquiry for one of our properties available to let. We do pride ourselves on customer experience and as such I would be keen to have a further discussion with you in terms of your experience. I am available and can be contacted anytime on 07860953860 or craig.moody@clydeproperty.co.uk.

Many thanks,
Craig

Rated 1 out of 5 stars

Bad management, no care for furnishings and no proper monitoring of condition of rental property.

I had rented out a furnished flat with Clyde Property in the West End of Glasgow. It was in prime location and was our family home.

I informed the letting agent before the rental in 2023 that I would be away for a year due to personal circumstances.

During the visit by the agent, I explained the sofa and bed had been purchased from Flexform and was expensive and explained it would need care especially as it was a coloured cream.

Clyde failed to convey the information to their regular client and he washed the sofa. It had not been dry cleaned and resulted in the fabric shrinking.

Furthermore it was then forced back on to the sofa and the ends of the fabric became torn. It also affected the shape of the sofa.

I had a management contract with Clyde and did not receive regular inventory reports. Even after highlighting the issue to them via email they failed to mention it in their inventory report.

For 3 months I have chased to get the tenant and Clyde to get the fabric replaced and sent quotations. I did not get anywhere.

Many further issues had occurred during the year where Clyde were quick to make decisions without informing myself the landlord.

I am now left with a massive repair bill on a sofa. Clyde Property's response at the moment is to make a claim on the deposit and take the client to court. In the meantime they have rented out another flat to him.

thanks Clyde Property.

1 May 2024
Unprompted review
Rated 1 out of 5 stars

No flexibility for visiting houses when you work all week.

As a buyer, I need to skip out on viewing a house at Clyde Property. They have no flexibility about timing for people who work Mon-Fri 8.30-5-30. If you don't meet their 9-5 schedule, you can't visit the houses they offer, and we both work Mon-Fri all day, as most people. This has never happened with all the other agencies. So, we can't go for any house they manage.

11 September 2024
Unprompted review
Clyde Property logo

Reply from Clyde Property

Thank you for taking the time to review your experience with Clyde. I am sorry to hear of your frustration regarding the viewing times we offer. All of our offices are open 7 days a week and we offer evening and weekend appointments as well as daytime availability in order to facilitate times for as many potential buyers as possible.

If you would like to contact me directly at nicola.palmer@clydeproperty.co.uk with further details of your experience, then I would be happy to look in to this in more detail for you.

Kind regards,
Nicola Palmer

Rated 1 out of 5 stars

Awful property management service

Awful property management service, once they've taken your money you're left to deal with staff with horrible attitude. Slow and delays to repairs!

15 July 2024
Unprompted review
Clyde Property logo

Reply from Clyde Property

Dear Jay,

Thank you for taking the time to review your experience with Clyde. I am sorry to read of the dissatisfaction you mention in terms of your tenancy (I assume). We do pride ourselves on customer experience and as such I would be keen to have a further discussion with you in terms of the tenancy whilst also reviewing your property file on our system. I am available and can be contacted anytime on 07860953860 or craig.moody@clydeproperty.co.uk.

Many thanks,
Craig

Rated 1 out of 5 stars

Valued my property at low value

Valued my property at low value. Discussed property value with allied Surveyors who came up with same value. Did ask alan from Clyde properties if he valued the property for tax reasons and he said yes. DONT USE value properties way less than what they are worth and hound you to sell

25 April 2024
Unprompted review
Rated 5 out of 5 stars

Why use clyde

The first visit to discuss marketing our property led to a very considered and professional discussion. No false promises and a fair agreement on costs. Once listed Julie was our main contact as negotiator for our property. She did what she said she would do, called when she said she would, gave guidance and advice that made sense and was, quite frankly, excellent at her job. All round Clyde provided us with the best experience of an estate agent we have ever had.

25 July 2024
Unprompted review

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