The Co-op Reviews 

Is it too much to expect a person at the checkout.

Visited the Co op at Broadstairs
this morning. The lady behind me in the queue went to find a staff member. When she gets there in a fluster. Not a good morning, not an apology like
"sorry to keep you waiting".

Through the counter at 100 miles and hour and then she disappears before serving the lady behind me.
Unbelievable. What sort of people are you hiring.

Pitlochry Co-op carries out ILLEGAL bag searches...Physical and verbal assault from staff member who accused me of shoplifting,despite the fact that the receipt was in the bag and he was having NONE of it...This was all caused by the toxic,poisonous,crabby,loudmouth wee woman who was working on the kiosk that day...I am still waiting for answers from Co-op head office..
I have been shopping in that store for over 20 years and NEVER EVER have I experienced such shockingly aggressive staff.

Placed an order for co-op through Amazon.
Ordered items that I wanted which were on offer, needed to add few more items for delivery. The main items I wanted didn't turn up and then had to go through Amazon customer service to get a refund.

Could not put -5 otherwise could have.
Poor quality food/goods at high prices & to follow it up, should something go wrong, good luck trying get your money back. They don't care about the customers. Or if they do, they interrogate you as if you're in the Home Office wth
Customer service is freaky & weird, seems the staff are straight out of mental hospital (or maybe are still in mental hospital as it's not a call centre !) 😅
There's no complaints department if you're unhappy with the service received.
I'm so glad so much theft happens there, they are daylight thieves & it's karma 😊 what they deserve.

Tang Hall Branch in York.

I am absolutely furious and utterly fed up with the increasing number of staff working at the Co-op convenience stores (York Branches) displaying nothing but obnoxiousness, rudeness, and outright hostility. It is disgraceful. Their professionalism is entirely absent; it’s as if decent customer service is a foreign concept to them.

While I acknowledge there are some genuine gems among these employees, they are so few and far between that they barely count. The overwhelming majority behave as if they couldn’t care less about the customers they’re meant to serve.

When I politely asked the duty manager to take down the tracking number — just to get some peace of mind, especially since she stubbornly insisted the parcel wasn’t delivered — I expected at least a smidge of courtesy. Instead, I was met with a dismissive attitude, and what I felt was an underlying indifference that clearly isn’t directed at me but at the very essence of decent, respectful service. As a customer, I deserved genuine reassurance, not to be dismissed or treated like an irritation.

Being neurodivergent, this unnecessary distress, suspicion, and frustration is an intolerable burden. It’s utterly exhausting to be met with such attitude and disregard. I had to tighten my jaw and hold my tongue just to stop myself from snapping. This is unacceptable.

To make matters even worse, I could not get through by phone at all. When I pointed this out to her, she finally realised the phone had been left connected to the last call for a staggering four hours! How on earth is that acceptable?

I am utterly disgusted with most of Co-op's staff. It’s clear they need to be seriously retrained in basic courtesy and how to treat customers with a shred of respect. Show some genuine empathy instead of shameless indifference, and for heaven’s sake, demonstrate a minimum level of professionalism!

Above all, they must be made aware of the Equality Act 2010. Frankly, I believe many of the staff continually flout this vital legal requirement in plain sight. It’s only a matter of time before someone takes civil action against Co-op, which is vicariously liable for any gross negligence and discriminatory conduct of its employees.

I will be reporting this incompetent duty manager to Royal Mail. Additionally, I will be contacting Trading Standards to see if this falls within their jurisdiction, as I am convinced there are serious potential breaches of the Equality Act 2010 happening right under their noses!

Coop is crap rubbish don't have no stock in when ordering stuff don't do a good job in keeping the place stacked up with products never nothing in the store don't know why that it is could a co-op for the love of god can someone change that store to be something decent and different like an Aldi and that ain't just at mile end that is everywhere

I am a senior, and took my shopping trolley to shop for the first time at my local Coop in Gargrave Yorkshire, having recently moved there.
When I got to the checkout, I stacked the trolley, but could not balance it. The lady behind the counter came around the counter to help me.
She is my hero! We were battling to get the trolley to stand up, whilst a queue was forming. She repeatedly told me it would be ok, and not to worry. Bits broke off the trolley as we struggled!
I eventually managed to balance the trolley, and get home.

..... and it was all my fault! Make sure you open the base so it stands up; BEFORE you fill it. I didn't do that (hadn't used it for ages). It is battle scarred, but still works.

Above all else, it was that lady's calm demeanour that helped me so much.
I don't know about other branches, but a loud shout out for that lady and the Gargrave Yorkshire branch!

Ordered for delivery. It was meant to take just over an hour. After 3 hours I cancelled. Now to see how long I'll need to wait for a refund. Shambles.

WORST EXPERIENCE EVER.

I paid £1.00 to join and proceeded to have the app as I used my membership with Deliveroo. What I had to find out by great staff that my 37.05 points were on the app but not on my card. How embarrassing and unable to shop. You are restricted to report a problem, points are not shown on the app you have to go to Report a problem to find them????! Trying to call them is hard. And don’t bother Googling!

House got sold 7months ago was told a payment day didn't arrive on the day they said rang up and was told bye one manger house hasn't been sold so waiting a week then got told bye another manger should have my money in a few weeks months have gone bye and when now I phone up I get a sercertay who is very rude not polite or professional and now after 7 months still waiting for my money and when I ring sercertay tells me case manger going to ring and no bodies does that's why I'm writing this review
Imagine now I've just sent this I've given them another call and the receptionist herd my voice and hang up!!! So now I'm planning on taking time off work to go to there office as nothing been done this is not right how they treating me

I spend around £75 online with home delivery each week excluding what i buy instore with cash so id say i was a good customer, the last order i made the delivery driver was harassing me over my purchases, i have an illness where i need injections to make red blood cells, i explained this to the driver as he was questioning me, i was trying to calm him down but it made him worse to the point he was shouting, we are all laughing at you and him fake laughing getting louder and louder at this point he's shouting laughing at you laughing at you, i was worried my neighbor's can hear all this and in the end i went inside and shut the door, i called customer service who said they would contact the store but no one has reached out to me in regards to this, so unhappy with the co-op i no longer shop with that store so they have now lost a loyal customer.
Edit: Order number 9788367

As of 05/06/26 i have only ben in once and spent very little, i can't bring myself to shop here even now.

Items were missing from my delivery, cigarettes and rolling papers.

The brown paper bag they use was not sealed properly. It had at least 5 inches open one side so i guess the delivery driver helped himself as the co-op staff who packed it made it very easy for him to do so.

I complained online and on the phone and now have to wait 3 to 5 days for a response to see what happens next. I'm annoyed that i have to wait that long just to see how they will resolve this issue and that they don't already have a solid system in place to prevent this kind of thing from happening in the first place.

Hopefully it will be resolved soon and the missing items will be refunded and hopefully the driver is sacked if he stole the items.

Coop are deceiving their customers, selling chicken as being well treated but if you look up the reference numbers it is actually slaughtered inhumanely in unhygenic conditions at Two sister slaughter house that has been exposed numerous times for bad practice and lying. Coop are complicit in there lies misleading consumers galore !!!! Boycot COOP

They scam you off just eat, just because an item is not in stock, they do not send you the full refund. if you pay for an item that is no longer in stock, the customer should be entitled to a full refund… also why are they charging “service charges”? Their staff are paid by the hour so where does this money go? In the pockets of billionairres??

Although I don’t mind coop for a quick visit for essentials,Two things I always buy Naturo dog food went up from £8 to £9.75 and simple face cream £3 to £3.30 both in a week,so paying £2.05 more for the items.
Shortly I will not be visiting at all.

I've been shopping at the co-op in Loftus (North Yorkshire) for several years and have always been very pleased with the experience and impressed by the helpfulness of the staff. I still want to give the store a 5 star rating, however, there is one member of the staff in the shop who is not very friendly and, in fact, rather grumpy. I think he needs to go on a short course to learn about being kind and friendly to customers. I quite often hop on the bus these days and go to the co-op in Staithes because of him. The shop still deserves an excellent rating but Mr Grumpy Guts definitely needs some customer service training.

Went to co op Hart’s hill Thatcham not been there before shop was very tidy at till service was very good and server was very professional believe her name was Jackie who was pleasant and informative nice well done will be back

Coop should be ashamed of themselves for keeping reducing the size of their bakery products and keeping increasing the prices. Absolutely disgusting! It is not inflation it is ripping people off!!

This is a complaint about the web contact on the on- line purchasing option.
I completed my order , but could not proceed with the payment because the mobile slot could not accomadte the 11 digets. Most sales sites offer the option of a land line as well as a mobile number for processing the payment. This did not. As a result i could not purchase the chosen items.
I expect some explanation on this failure.

The staff are disinterested and unhelpful.