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Review summary

Created with AI, based on recent reviews

Evaluating 84 reviews, most reviewers were unhappy with their experience overall. Many people expressed significant dissatisfaction with customer service, often finding communication poor and staff unhelpful when trying to resolve issues. Consumers also frequently reported concerns about product quality, noting changes in taste, artificial flavors, and even health-related worries about ingredients. Furthermore, reviewers encountered problems with packaging, including flat products and bottle tops that caused injuries. Conversely, a small portion of people felt satisfied with the product's taste, describing it as refreshing, consistent, and enjoyable. Some consumers appreciated specific product lines, finding them tasty and light.

What people talk about most

Product

Consumers find product to be ambiguous, with many expressing disappointment over changes in taste and... See more

Quality

Clients share ambiguous opinions on quality, with some reviewers praising the product as a world-class,... See more

Price

Users describe negative interactions with price, with many finding products too expensive and expressing... See more

Customer service

Customers had negative experiences with customer service, citing poor communication and a general lack of... See more

Staff

Reviewers mention ambiguous feedback about staff, with some customers expressing appreciation for individuals... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I used to love Coke Zero. I much preferred it over Pepsi Max. However, when they changed the recipe it kind of went south. I recently tried a Coke Zero. Oddly, it tastes... how do I put this?.... Holl... See more

Rated 3 out of 5 stars

Why won't your company make a safe soft drink. I drank Diet Coke for 30+ years until I realized via the independent testing that your soft drink can cause physical problems. What can I say to peg yo... See more

Rated 1 out of 5 stars

Don't waste your time complaining. I had 1 can from a multitasking which tasted ans smelt unpleasant. I complained (worried about if they had a bad batch), they replied quickly with a few questions,... See more

Rated 1 out of 5 stars

coke sent " free" 20 oz coke offer. walmart and albertsons does not accept digital only paper coupon offers. coke probably knows this fact. so unable to redeem contacted coke- response - SHRUG SHOUL... See more


Company details

  1. Aerated Drinks Supplier
  2. Beverage Distributor
  3. Catering food and drink supplier

Information provided by various external sources

A global leader in the beverage industry, the Coca-Cola company offers hundreds of brands, including soft drinks, fruit juices, sports drinks and other beverages in more than 200 countries. Coca-Cola is meeting the tastes of people around the globe.


Contact info

2.0

Poor

TrustScore 2 out of 5

1k reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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2.0

All reviews

(1,467)

154 reviews in the last 12 months

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Rated 1 out of 5 stars

I would never see past Coca-Cola

I would never see past Coca-Cola. However in the past 4-6 weeks the taste has been shocking. We have lost about 48 cans of coke. We now starting to look at something new because its been so bad. The taste is if metal or even worse

2 March 2024
Unprompted review
Rated 1 out of 5 stars

tastes worse than the cheapest competitor

Bought an ''original taste'' bottle as it was on offer with some pizza. Placed in the fridge in the morning so it's cold enough for later in the evening.

Poured in a glass and I instantly noticed a lack of carbonation because cocacola usually foams up a lot. It tasted nowhere near like I remember it. Instead it tasted about as flat as if I had left the bottle opened for 2-3 days, nowhere near the original fizz, just tasted like some old out of date vile thing.

I never finished the glass, and it all went in the sink with me wondering if it was even safe to drink.

20 February 2024
Unprompted review
Rated 1 out of 5 stars

CocaCola does not deserve to have customers

CocaCola has changed their beverages to be flat, tasteless cans of sugar water. When I called to complain about it, I was hung up on multiple times by their customer service reps then finally promised a return phone call that day by a "bottler." (Evidently they hold the bottlers responsible for their product). A bottler never called me so I called back today and was hung up on numerous times by their "customer service" reps. I was told I just have to wait for a phone call. They couldn't give me a time frame on a return call. Their customer service is deplorable. They should not even be in business based on that alone. How dare a company that big be so rude to the people who purchase their products!!!!!!!!!!!!!!!!! I, for one, am done.

9 February 2024
Unprompted review
Rated 4 out of 5 stars

Well

Well, you know how it is. You may like the product, or you might be staying away from it because of all the sugar and not-so-healthy and necessary things for your metabolism in the drink.

but it is an inevitable fact that the coke is a household name in so many families across a vast majority of the countries in the world these days. It did not happen overnight obviously, but you know, it is like a tradition and a safe choice for a lot of people when it comes to soft drinks. I like to enjoy a light coke every now and then. It's that perfect combination of sweetness and the fizz that give you the tingling sensation when it goes down your throat.

and It's not even the taste, it is about the adaptation, it is "familiar" so it has become like a comfort beverage for me. Especially with food when I now I cannot have any other beverage.

It can also give you a short-time energy before the gym if you don't have access to a pre-work out at the moment, but don't take my word for it, i am not a personal trainer or a nutritionist haha :D

26 January 2024
Unprompted review
Rated 2 out of 5 stars

Something is wrong with coca cola…

Something is wrong with coca cola classic. It tastes like there would be some sweetener in it or less gas or something. It starts to iritate me, if that will repeat itself I am out, no more coca cola for me or my kids. Can not digest this zero and similar tastes. Had some glass coca cola recently in restaurant, lovely like always had Pepsi in the other restaurant horrid, labell said sugar and sweetener, bye bye Pepsi. Keep it to original receipt! What is wrong will all of you !!!

29 December 2023
Unprompted review
Rated 1 out of 5 stars

Unfortunately

Unfortunately, my experience with Coca-Cola has been disappointing. I found the beverage to have an excessive amount of sugar, making it overly sweet for my taste. Moreover, after consuming this carbonated drink, I feel a sharp need for water due to its excessive sweetness and carbohydrate levels. I prefer beverages with a more balanced composition and lower sugar content.

7 December 2023
Unprompted review
Rated 3 out of 5 stars

I like to drink coca cola zero

I like to drink coca cola zero, I know it's harmful, I'm just afraid if It's a real story that it can cause bad diseases. I would like that to change.

30 November 2023
Unprompted review

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