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Review summary

Created with AI, based on recent reviews

Evaluating 84 reviews, most reviewers were unhappy with their experience overall. Many people expressed significant dissatisfaction with customer service, often finding communication poor and staff unhelpful when trying to resolve issues. Consumers also frequently reported concerns about product quality, noting changes in taste, artificial flavors, and even health-related worries about ingredients. Furthermore, reviewers encountered problems with packaging, including flat products and bottle tops that caused injuries. Conversely, a small portion of people felt satisfied with the product's taste, describing it as refreshing, consistent, and enjoyable. Some consumers appreciated specific product lines, finding them tasty and light.

What people talk about most

Product

Consumers find product to be ambiguous, with many expressing disappointment over changes in taste and... See more

Quality

Clients share ambiguous opinions on quality, with some reviewers praising the product as a world-class,... See more

Price

Users describe negative interactions with price, with many finding products too expensive and expressing... See more

Customer service

Customers had negative experiences with customer service, citing poor communication and a general lack of... See more

Staff

Reviewers mention ambiguous feedback about staff, with some customers expressing appreciation for individuals... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I used to love Coke Zero. I much preferred it over Pepsi Max. However, when they changed the recipe it kind of went south. I recently tried a Coke Zero. Oddly, it tastes... how do I put this?.... Holl... See more

Rated 3 out of 5 stars

Why won't your company make a safe soft drink. I drank Diet Coke for 30+ years until I realized via the independent testing that your soft drink can cause physical problems. What can I say to peg yo... See more

Rated 1 out of 5 stars

Don't waste your time complaining. I had 1 can from a multitasking which tasted ans smelt unpleasant. I complained (worried about if they had a bad batch), they replied quickly with a few questions,... See more

Rated 1 out of 5 stars

coke sent " free" 20 oz coke offer. walmart and albertsons does not accept digital only paper coupon offers. coke probably knows this fact. so unable to redeem contacted coke- response - SHRUG SHOUL... See more


Company details

  1. Aerated Drinks Supplier
  2. Beverage Distributor
  3. Catering food and drink supplier

Information provided by various external sources

A global leader in the beverage industry, the Coca-Cola company offers hundreds of brands, including soft drinks, fruit juices, sports drinks and other beverages in more than 200 countries. Coca-Cola is meeting the tastes of people around the globe.


Contact info

2.0

Poor

TrustScore 2 out of 5

1k reviews

5-star
4-star
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1-star

No history of asking for reviews

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2.0

All reviews

(1,465)

154 reviews in the last 12 months

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Rated 1 out of 5 stars

Worst customer service ever

Worst customer service ever, am a wholesale customer, orders either wrong late or just doesn't come all the time, their new website for online ordering is horribly designed yet, they refuse to take orders over the phone anymore.

17 July 2024
Unprompted review
Rated 1 out of 5 stars

Go on, get the top off!

Coca Cola make bottled water named Glaceau.
I challenge anybody to get the top off the bottle! The retaining band on the cap is thick plastic and will not yield. I had to (dangerously) take a screwdriver to it!
Totally negates the convenience label of the product!

20 June 2024
Unprompted review
Rated 1 out of 5 stars

Wouldn't use any machinery from these lot

we was sold a post mix machine back in 2021 and since then nothing but trouble.

two major leaks that flooded the bar then we decided to turn the machine off and have it removed.

The interesting thing when the machine was switched off is how much energy it added to our electricity bill

After switching it off our bills dropped £170 a month!!!!!

When we agreed to take the machine at no point was I told that it would add so much to our bills.

So two days ago two lads come down to remove the machine but in the process damaged the water filter unit attached to the coffee machine , they said nothing and went on there way . it only came to light when the machine wouldn't work as no water going to it , I turned on the water and got soaked from the damaged filter .

Todays update is nothing people are off nobody about to help and my coffee machine is still off losing me money .

Think very carefully before buying any machinery from Coca Cola

7 June 2024
Unprompted review
Rated 1 out of 5 stars

I gave up Coca-Cola after HFCS

I gave up Coca-Cola after they changed to HFCS. They claim that there was a no difference in taste? That’s not true and no longer the real thing. I recognize cane sugar. Try putting that crap in chocolate or candy. They don’t even offer Cane Sugar like Pepsi. I drink Pepsi with cane sugar and like it better. Plus I do not care to support Coca-Cola over it’s support of Israel’s Genocide.

19 May 2024
Unprompted review
Rated 1 out of 5 stars

Absolutely horrible service

Absolutely horrible service, I have a coffeshop and a restaurant in Nouaceur Morocco , I always have a problem with the delivery team always blocking my shop entrance with their products I have asked multiple times not to leave it out on the street instead it should delivered in the store not outside, they have cursed me out and took the products back to their truck, this is unacceptable and it hurts my business

8 May 2024
Unprompted review
Rated 2 out of 5 stars

Coco Cola Spiced, something is TERRIBLY wrong with it.

I had the new coco cola, Spiced, it tasted good at the start, about an hour went by, I got horrible burns on my lower-body, that, not sure if it was thousands of little hives, I'm a boy and not allergic to ANYTHING!

Something is deathly wrong with the soda! (Coco Cola Spiced)

I am completely healthy so it has nothing to do with blood sugar.

It may of been a HIGHLY unhealthy amount of acid that they put in the drinks.

9 April 2024
Unprompted review
Rated 5 out of 5 stars

I enjoyed drinking Coca-Cola

I enjoyed drinking Coca-Cola. I love Coca-Cola. I love cherry Coke the best taste way better than Pepsi. I just want to say thank you for you guys. Doing such a wonderful job. I am so blessed by getting a chance to drink Coca-Cola And cherry Coke so thank you so much for always doing it to Job making a better drink than Pepsi

26 March 2024
Unprompted review
Rated 1 out of 5 stars

Glass in the cooldrink

I wanted to bring to your attention an incident involving a piece of sharp glass found in a bottle of Coca-Cola. Thankfully, my child noticed it before consuming the drink. Despite contacting your company, I received excuses and inadequate feedback for over a month. The response suggested it might have occurred during distribution, with no commitment to implementing preventive measures. This disregard for health and safety is deeply concerning, highlighting a priority on profit over consumer well-being.

4 February 2024
Unprompted review
Rated 5 out of 5 stars

UK and EU sugar tax problem.

Coke and cherry Coke are the only original products available in the UK that taste good as they don't contain sweeteners, I also used to drink pepsi but since PEPSICO sneakily changed the recipe by adding sweeteners to pepsi original I won't ever buy any again.
What would be good is if Coco Cola would restore some of their other beverages back to the original without sweeteners such as Fanta I'd start buying it again. I'd rather have the option of paying a bit more because of the wretched sugar tax than having all of the other drinks on my Avoid list because of added sweeteners to avoid sugar tax

3 March 2024
Unprompted review

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