Coffee Friend Reviews 

4,911
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 533 reviews, reviewers had a great experience with this company. Customers are very satisfied with product quality, finding items suitable for their coffee needs. Many appreciate the competitive pricing, offering excellent value. Delivery is frequently commended for its speed and careful packaging, ensuring prompt arrival in good condition. However, some people mentioned products occasionally came with European plugs, requiring adapters. A few customers also experienced delivery delays, insufficient communication, or products breaking down quickly or arriving damaged.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the competitive pricing, fast delivery,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast and efficient delivery,... See more

Order

Customers consistently note ambiguous experiences with order, with some praising the ease of ordering and... See more

Price

Users describe positive interactions with price, frequently highlighting competitive and amazing prices for... See more

Service

People report positive experiences with service, often highlighting the efficiency, speed, and overall... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We ordered a coffee machine at a very competitive price. The machine is exactly what we hoped for and works perfectly. It would have been 5 stars but the communication was lacking as it was longer del... See more

Company replied

Rated 4 out of 5 stars

I am very happy with my experiences with Coffee Friend. I purchased both a Siemens bean to cup machine (excellent price) and 3kg of coffee beans. I would have given five stars but the machine had a... See more

Rated 4 out of 5 stars

Purchased machine and coffee through website. Speedy delivery on the machine. Perfect service thank you. However have received at least 50 marketing emails in past 3 weeks, some days getting 3 or 4 em... See more

Company replied

Rated 5 out of 5 stars

This kettle has genuinely changed my coffee game, I used to have a stove top gooseneck kettle but even that was a guess game at times. Being able to get the exact temperature you need to extract your... See more


Company details

  1. #36 of 37 best companies in Coffee machine supplier
  2. #37 of 44 best companies in Coffee shop
  3. #47 of 55 best companies in Coffee store
  4. #162 of 199 best companies in Online marketplace
  5. #7 of 7 best companies in Tea Market Place

About Coffee Friend

Written by the company

Coffee Friend is an international omnichannel retailer of coffee and coffee machines, operating in Europe under a variety of names in different local markets. We focus on an extraordinary sales experience and high-quality production. Working hours: (Mon-Fri 8AM-5PM)

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Contact info

4.0

Great

TrustScore 4 out of 5

5k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 65% of negative reviews

Typically replies within 1 week

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4.0

All reviews

(4,911)

523 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Purchased machine and coffee, getting spammed daily with marketing

Purchased machine and coffee through website. Speedy delivery on the machine. Perfect service thank you. However have received at least 50 marketing emails in past 3 weeks, some days getting 3 or 4 emails, big weekend, ends Sunday, hurry hurry hurry ..... exhausting. Worse than Temu ! I opted in to get offers, I am not ordering 8 times a week, probably once a month if that

2 May 2026
Coffee Friend logo

Reply from Coffee Friend

Thank you for your feedback. We’re delighted to hear that your machine arrived quickly and that you were happy with the service.

We completely understand your point. Offers should feel useful, not exhausting, and your inbox should not feel like a countdown clock every day. Your comments are very fair, and we’ll pass them on to our marketing team as a reminder that less can definitely be more.

In the meantime, you can adjust your email preferences or unsubscribe using the link at the bottom of our emails, so you only hear from us in a way that suits you better.

Katie

Rated 1 out of 5 stars

Two weeks after my order I still…

Two weeks after my order I still haven’t received my machine. The response from the company has been woeful and they send no info unless I email them. I cannot in all honesty recommend them and I can’t see me ordering any further products from them. I am seriously considering cancelling the order and looking elsewhere .

29 April 2026
Coffee Friend logo

Reply from Coffee Friend

Thank you for sharing your feedback.

We sincerely apologise for the inconvenience this has caused. Please be assured that we take your comments seriously and are committed to improving our services. According to our records, your order was delivered on the 12th of May, and we do hope you are happy with the product you’ve received.

If you require any further assistance or have any questions, please feel free to contact us directly.

Kind Regards,
Emilia

Rated 1 out of 5 stars

Poor having to call and cancel a…

Poor having to call and cancel a subscription, feels like its purely designed to keep people hooked. No need with the website they have, the cancel option could easily be on there

28 April 2026
Coffee Friend logo

Reply from Coffee Friend

Thank you for your feedback, and we sincerely apologise for any inconvenience caused. We understand your frustration and want to make managing your subscription as easy as possible.

You can manage your subscription by logging into your account on our website and navigating to the "My Subscription" section, where you can pause or cancel at your convenience.

We truly appreciate your input, and we’re always here to assist if you need further support.

Kind Regards,
Sarah

Rated 1 out of 5 stars

I am disappointed with my experience.

I am disappointed with my experience.

I bought a coffee machine which looked good, but in everyday use it turned out to be very messy and impractical. After brewing, the coffee grounds remain extremely wet and there is water left in the chamber/filter area. When removing or opening the coffee part, liquid and wet grounds can spill, so the machine needs a lot of cleaning after each use.

I followed the instructions and the advice given, including using the recommended coffee, the finest grind setting, firm tamping, and waiting before removing the coffee part, but the result was still the same.

The machine also came with a large European plug and a UK adapter, which is bulky and sticks out from the socket. As I bought from a UK website, I expected a more suitable plug arrangement.

When I contacted customer service, I was told that the wet grounds/water left in the chamber are typical characteristics of this machine. In my opinion, this makes the product impractical for normal daily use.

Overall, I am not happy with the product or the response I received. Based on my experience, I would recommend buying from a retailer where returns are simple and straightforward if the product does not meet expectations.

8 May 2026
Unprompted review
Coffee Friend logo

Reply from Coffee Friend

We appreciate you taking the time to share your experience, and we apologise for the inconvenience caused.

We understand your concerns regarding the performance of the machine and the plug issue. While certain characteristics may occur with this model, we appreciate your detailed insights and will take them into consideration for future improvements.

If you need any further assistance or have any questions, please don’t hesitate to reach out.

Kind Regards,
Emilia

Rated 5 out of 5 stars

Really liked the option to pay with…

Really liked the option to pay with Klarna as this made my purchase possible. Good value for money, a minor miscommunication with delivery but called customer service and was reassured straight away. Really helpful all round happy with my aeropress. Thanks

26 April 2026
Rated 5 out of 5 stars

WOW great product

What can I say about this product WOW! Iv been looking everywhere for a coffee machine and they are very expensive here in the uk and even though it cost me a pretty penny it’s well worth it. It arrived way before scheduled which was amazing the help we got from customer support was fantastic.
Even though it came from the EU it came with a uk plug adapter. I’m really happy with it so far and would highly recommend it if your looking for a good deal many thanks again.

24 April 2026

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