We ordered a coffee machine at a very competitive price. The machine is exactly what we hoped for and works perfectly. It would have been 5 stars but the communication was lacking as it was longer del... See more
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166 College Road, HA1 1BH, Harrow, United Kingdom
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Replied to 65% of negative reviews
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Super fast delivery, well packaged and a really great coffee machine! Thank you!
Great products at very competitive prices. Good experience buying from them
Purchased machine and coffee through website. Speedy delivery on the machine. Perfect service thank you. However have received at least 50 marketing emails in past 3 weeks, some days getting 3 or 4 emails, big weekend, ends Sunday, hurry hurry hurry ..... exhausting. Worse than Temu ! I opted in to get offers, I am not ordering 8 times a week, probably once a month if that

Reply from Coffee Friend
Two weeks after my order I still haven’t received my machine. The response from the company has been woeful and they send no info unless I email them. I cannot in all honesty recommend them and I can’t see me ordering any further products from them. I am seriously considering cancelling the order and looking elsewhere .

Reply from Coffee Friend
Brilliant transaction…thank you. Would highly recommend.
Poor having to call and cancel a subscription, feels like its purely designed to keep people hooked. No need with the website they have, the cancel option could easily be on there

Reply from Coffee Friend
I am disappointed with my experience.
I bought a coffee machine which looked good, but in everyday use it turned out to be very messy and impractical. After brewing, the coffee grounds remain extremely wet and there is water left in the chamber/filter area. When removing or opening the coffee part, liquid and wet grounds can spill, so the machine needs a lot of cleaning after each use.
I followed the instructions and the advice given, including using the recommended coffee, the finest grind setting, firm tamping, and waiting before removing the coffee part, but the result was still the same.
The machine also came with a large European plug and a UK adapter, which is bulky and sticks out from the socket. As I bought from a UK website, I expected a more suitable plug arrangement.
When I contacted customer service, I was told that the wet grounds/water left in the chamber are typical characteristics of this machine. In my opinion, this makes the product impractical for normal daily use.
Overall, I am not happy with the product or the response I received. Based on my experience, I would recommend buying from a retailer where returns are simple and straightforward if the product does not meet expectations.

Reply from Coffee Friend
Wonderful experience as usual, no complaints, orders on time, easy and simple.
Great all service was nice and friendly, always helping and looking for the extra mile absolute great.
Like the coffee, delivered and kept me informed although delivery was a couple of weeks late, because of the issues at the Medway depot
Really liked the option to pay with Klarna as this made my purchase possible. Good value for money, a minor miscommunication with delivery but called customer service and was reassured straight away. Really helpful all round happy with my aeropress. Thanks
What can I say about this product WOW! Iv been looking everywhere for a coffee machine and they are very expensive here in the uk and even though it cost me a pretty penny it’s well worth it. It arrived way before scheduled which was amazing the help we got from customer support was fantastic.
Even though it came from the EU it came with a uk plug adapter. I’m really happy with it so far and would highly recommend it if your looking for a good deal many thanks again.
Great quality product at reasonable cost, delivered within a few days.
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