Coffeelink Reviews 6,595

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 191 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the coffee products, often noting the fresh roasting, rich flavors, and absence of bitterness. Many appreciate the wide selection of beans and roasts, catering to diverse preferences, and the option to have coffee ground to their specific brewing needs. The service is frequently highlighted for its efficiency, with orders processed quickly and delivered promptly, often with tracking. Reviewers also find the pricing reasonable, especially considering the quality and the availability of subscription services with free delivery. However, some customers also noted occasional issues with product quality, describing coffee that tasted rancid or burnt, or arrived in damaged packaging. A few other people also felt that the quality of taste wasn't as good as it used to be, leading to disappointment. There were also instances of incorrect orders being sent and delays in delivery, with one reviewer mentioning a moldy smell in unroasted beans.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the great selection and variety of... See more

Quality

People report positive experiences with quality, with many reviewers praising the excellent and consistent... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising its speed and efficiency.... See more

Service

Customers consistently note positive experiences with service, often describing it as excellent, superb, and... See more

Price

Clients share positive opinions on price, consistently finding them to be competitive, reasonable, and great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I meet many bland people during my travels so was really pleased to be greeted by the smiling and genuinely friendly young chap at CoffeeLink within Bury St Edmunds railway station. Theo was po... See more

Company replied

Rated 5 out of 5 stars

Great company, great service and outstanding coffee ☕ actually reordered one of their bean varieties in a 1kg bag it was so good. I also love the card they give with more information about the origin... See more

Company replied

Rated 5 out of 5 stars

Coffee products are great as usual.The real test for me is how satisfactorily problems arising are resolved. I can say that on the two recent such occasions, because of my mistakes in ordering, staff... See more

Company replied

Rated 5 out of 5 stars

Lots of choice and reasonably priced with quick delivery even without opting for next day delivery. I opt for coffee beans but it’s good that you can receive ground coffee suitable for your type of... See more

Company replied


Company details

  1. #42 of 62 best companies in Coffee Roasters
  2. #36 of 56 best companies in Coffee store
  3. #33 of 51 best companies in Coffee wholesaler
  4. #45 of 95 best companies in Kitchenware Shop
  5. #1 of 1 best companies in Espresso Bar

Written by the company

Suffolk Roasted Single Origin Ethically Grown Coffee. Buy coffee and coffee equipment, find out about the brewing of coffee and coffee growers. Trade & Cafes. Here at Coffeelink, we are passionate coffee drinkers and mad about our 100% Arabica hand roasted coffees, consisting of over 47 single origins. We are a privately owned family business, with a real passion for good quality coffee. So much so, we ensure our hand roasted single origin coffees are expertly slowly roasted to our own very precise and exacting standard, (or even our customer’s too)! Since Coffeelink was born our passion and mission has been very simple. To share the joy of trying as many different origin coffees as possible. To learn about our customer's coffee palate on what ‘really’ good quality coffee should ‘truly’ taste like! We want everyone to be able to enjoy our coffee, whether it is for home, office or trade use! Please feel free to visit our website and browse through our great variety of coffees at: https://coffeelink.com/ Alternatively, get in touch with us and we would be happy to help you find the coffee you will want to start your day with from now on!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

7k reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Only company I'll use for my coffee ..

Only company I'll use for my coffee ... great range, excellent pricing and of course top quality too. Quick delivery .. Postman always comments on how much he loves the smell as it fill the van.

25 February 2026
Coffeelink logo

Reply from Coffeelink

Hello, thank you for your feedback.
Enjoy your brew:)

Rated 1 out of 5 stars

Bad quality

I ordered Yemeni green coffee beans (unroasted) from this website, but unfortunately the quality was very poor. The beans had a strong moldy smell, and even after roasting the unpleasant odor was still present with no coffee aroma at all. The product was very disappointing, and I will not purchase from this website again.

24 February 2026
Coffeelink logo

Reply from Coffeelink

Hello
We sincerely apologize for the inconvenience.
Please kindly send an email on info@coffeelink.com so as we can resolve this issue.
We apologize again for the inconvenience caused to you.
Thank you.

Rated 5 out of 5 stars

Quality and service

Always efficient and helpful service and a wide selection of quality coffees.

23 February 2026
Coffeelink logo

Reply from Coffeelink

Hello, thank you for your feedback.
Enjoy your brew:)

Rated 5 out of 5 stars

Coffee products are great as usual.The…

Coffee products are great as usual.The real test for me is how satisfactorily problems arising are resolved. I can say that on the two recent such occasions, because of my mistakes in ordering, staff were patient and courteous, despite the extra work caused for them to put things right. Also I greatly appreciate the information on their website which helps me choose from the wide range of coffees on sale.

26 February 2026
Coffeelink logo

Reply from Coffeelink

Hello, thank you for your feedback.
Enjoy your brew:)

Rated 5 out of 5 stars

Same as always

Same as always; great products and first class service that is on time and as ordered.

26 February 2026
Coffeelink logo

Reply from Coffeelink

Hello, thank you for your feedback.
Enjoy your brew:)

Rated 5 out of 5 stars

Great coffee

Great coffee. Good price. Prompt delivery.

26 February 2026
Coffeelink logo

Reply from Coffeelink

Hello, thank you for your feedback.
Enjoy your brew:)

Rated 1 out of 5 stars

Coffee hadn’t arrived after a week

Coffee hadn’t arrived after a week. I contacted via email but no response or apology. Following day a not from Royal Mail to say it was on its way.

25 February 2026
Coffeelink logo

Reply from Coffeelink

Hello
We sincerely apologize for the inconvenience.
Please kindly send an email on info@coffeelink.com so as we can resolve this issue.
We apologize again for the inconvenience caused to you.
Thank you.

Rated 5 out of 5 stars

Excellent coffee excellent price!

Great choice of coffee, I buy beans and have tried lots of different types. Price is great, coffee freshly roasted and delivery is very quick. Highly recommended!!!

27 January 2026
Coffeelink logo

Reply from Coffeelink

Good afternoon
Thank you for your feedback.
Enjoy your brew:)

Rated 5 out of 5 stars

Best decaff coffee beans

I have tried so many different companies for medium roast Decaff beans, but none of them tasted as fresh as the ones from Coffee Link. Freshly roasted (a week before arrival), beautiful fragrance, no chemicals and no bitterness at all. I am honestly blown away.

17 February 2026
Unprompted review
Coffeelink logo

Reply from Coffeelink

Good afternoon
Thank you for your feedback.
Enjoy your brew:)

Rated 3 out of 5 stars

Subscriotion service supply has stopped

Ive been using the subscriotion service for over a year with no problems. Good coffee.
This monrhs subscription didnt turn up and no reply to emails.
I ordered a bag outside of the subscription and again hasn't been sent. Both orders are "processing".
EDIT: eventually got a reply after third email using direct address rather than website contact form. All sorted now. Thanks.

12 February 2026
Unprompted review
Coffeelink logo

Reply from Coffeelink

Good afternoon
Apologies the subscription services having problem.
Please feel free to contact us on info@coffeelink.com
Thank you

Rated 5 out of 5 stars

Fantastic

I've been buying from Coffeelink for a few years now, excellent coffee every time and never had any issues whatsoever with customer service. They are brilliant.

2 February 2026
Coffeelink logo

Reply from Coffeelink

Thank you for your feedback.
Enjoy your brew:)

Rated 5 out of 5 stars

Great company, great service and outstanding coffee

Great company, great service and outstanding coffee ☕ actually reordered one of their bean varieties in a 1kg bag it was so good. I also love the card they give with more information about the origin and area the coffee was grown. Wish they had some more medium/light roasts options, and some variety sets, where you can try a whole bunch of different ones. The ones I tried were amazing though! Fast on time delivery too.

2 February 2026
Coffeelink logo

Reply from Coffeelink

Thank you for your feedback.
Enjoy your brew:)

Rated 5 out of 5 stars

Good coffee

Good coffee, competitive prices. Excellent customer care.

1 February 2026
Coffeelink logo

Reply from Coffeelink

Thank you for your feedback.
Enjoy your brew:)

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