Cohens Chemist Reviews 231

TrustScore 2.5 out of 5

2.4

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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Many people were dissatisfied with the product, citing issues such as expired medication, incorrect items, and incomplete prescriptions. Customers also frequently reported problems with the service, including long waiting times, unfulfilled prescriptions, and a general lack of efficiency. The retail experience was often criticized for limited product ranges and inconvenient opening hours. Some people were dissatisfied with the staff, mentioning instances of rudeness, unhelpfulness, and a lack of professionalism. Conversely, a small portion of people felt satisfied with the staff, describing them as helpful, polite, and caring.

What people talk about most

Staff

Customers consistently note ambiguous experiences with staff. While many praise the helpfulness,... See more

Service

Customers had ambiguous experiences with service. Many reviewers expressed significant dissatisfaction,... See more

Retail

Clients share ambiguous opinions on retail. Many customers express disappointment and frustration with their... See more

Product

People report negative experiences with product availability and accuracy. Many customers received incorrect... See more

Location

Reviewers highlight ambiguous aspects of location. While some customers appreciate the convenience of their... See more

Based on these reviews

Rated 2 out of 5 stars

Was a lovely chemist but a few new staff, the pharmacist is unhelpful and always on her phone and Shell can be quite rude sometimes abrupt and use bad language, not willing to help. It’s a shame on th... See more

Company replied

Rated 2 out of 5 stars

Overall the ch most on Garforth Main Street is brilliant. The staff are lovely BUT Cohens practices have changed and the service is not great. You used to go to doctors get a prescription and go c... See more

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Rated 3 out of 5 stars

First visit to Cohen's pharmacy ulverston , which was busy dispensing,folk queuing,fair enough,but lacking communication,with side room marked flu jabs,but not clear about to check in , plenty of staf... See more

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Rated 1 out of 5 stars

The West Byfleet branch fails to meet the needs of the community by not opening Saturday and Sunday and closing for an hour for lunch. The range of products offered are way below what is expected and... See more

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Rated 1 out of 5 stars

Time and again they appear to have no system for locating fulfilled prescriptions awaiting collection. On several occasions I have watched two or three members of staff radomnly wandering around look... See more

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Rated 1 out of 5 stars

I'm disabled my prescription was delivered to cohens in slaithwaite on Friday 30th June 2025.Ive been a few times to pick it up but told it wasn't ready.Went again today Monday 9th June stillnot read... See more

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Rated 1 out of 5 stars

Doesn't even open on time... This is a specific review for the Ireland wood Leeds branch. They rarely open on time and there seems to be one guy who knows what he's doing behind the counter trying t... See more

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Rated 1 out of 5 stars

At the counter of Cohens Menston with my box of lemsip I wanted to purchase 2 staff audibly chatting about a personal matter I waited , cleared my throat , one looked at me then carried on cha... See more

Rated 1 out of 5 stars

Ordered prescription Friday morning for myself and wife ordered Monday and even our doctors said they will be ready Wednesday. Went Wednesday and said wife's will be another 48 hrs and they have only... See more

Company replied

Rated 1 out of 5 stars

Once again wife been for her prescription ( today Friday)and told they haven't got it ready as they only received it yesterday, (Thursday)complete lie as I spoke with them Wednesday when I picked my m... See more

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Rated 5 out of 5 stars

Childwall Fiveways Cohen's Liverpool is great! I called earlier today to ask if my medication could be delivered (I qualify for delivery services). The average wait is a day or two but the lovely lady... See more

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Rated 5 out of 5 stars

I use the Anglicised version of my name, Peter Dansie. I have to praise this pharmacy - excellent customer service on the telephone and whenever I visit too. I also would like to mention the delivery... See more

Company replied

Rated 5 out of 5 stars

EXCELLENCE I am a regular customer at your Freshney Green Grimsby branch since opening. service has always been good, BUT... I feel that I must let... See more

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Rated 1 out of 5 stars

Absolutely awful service as if they couldn't be bothered it didn't feel professional a chemist is supposed to be helpful. I only wanted a bottle of surgical spirit. I had to ask they where not sure if... See more

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Rated 5 out of 5 stars

I use Cohens Chemist Harrogate. They are always very helpful and polite. It’s a very busy chemist but always have time to help and explain things that need explaining eg a new medication how and when... See more

Company replied

Rated 1 out of 5 stars

Cohen’s Guiseley, their delivery service is a joke. Ordered replacement statins on my GP online system on April 5. It's now April 23 and I've just phoned to enquire about yesterday's latest non de... See more

Company replied

Rated 5 out of 5 stars

Garforth Main Street Cohens are fantasic and really care about their customers. The team are always friendly and welcoming. Nothing is too much trouble and they go above and beyond to source medicatio... See more

Company replied

Rated 1 out of 5 stars

Shocking. I use a different pharmacy normally but had to get some urgent anti-biotics and this branch of Cohens was near the surgery. I got my tablets, well mostly. They have me 2x one brand... See more

Company replied

Rated 5 out of 5 stars

I have used cohens chemist Oswaldtwistle many years and have to say the service by Salma is fantastic. She has been helping me obtain some specific medication and has really helped and gone out of her... See more

Company replied

Rated 5 out of 5 stars

Couple months ago I wrote a bad review regarding the Barnsley branch of Cohen's pharmacy but since that I have been there multiple occasions and it would appear the guy that was in my opinion the issu... See more

Company replied

Rated 5 out of 5 stars

I called into Cohens Chemist, Market Street, Hoyland, Barnsley to collect my prescription. The staff reminded me that my flu jab was due and I could have it there and then. The staff there are absolut... See more

Company replied

Rated 5 out of 5 stars

I have used Cohens Chemist (Cross Hills) since 2017. I have never had an issue with my regular prescriptions. All the people in there are friendly, helpful and professional! Everything is always on ti... See more

Company replied

Rated 5 out of 5 stars

Liverpool Argyle St Branch I would just like to commend the great service that I have always received from Cohen’s Chenist Liverpool Argyle St. Whilst the pharmacists seem to change regularly, th... See more

Company replied

Rated 5 out of 5 stars

I use Cohens chemist on Lyndhurst Rd , I just want to praise the friendly , caring , staff and management . Yes they maybe, busy and yes we do have waiting times , but they are all professionals , th... See more

Company replied

Rated 5 out of 5 stars

I went to collect my percription today at Cohens Chemist Brinnington. I was served by Michelle who was very helpful. 1 of my items was not available but in transit due within the hour. I was... See more

Company replied

Rated 1 out of 5 stars

Awful. I put in a request for a nasal spray and they didn't have it. I ran around for 2 days until I rang another chemist, Formans and it was n my doorstop in an hour. Over the years I have had othe... See more

Company replied

Rated 1 out of 5 stars

Sale M33 branch I started with symptoms of a uti on Monday, I clicked on their app my antibiotics and was rejected and called back to say I can’t have them, really struggled to understand what I w... See more

Company replied

Rated 5 out of 5 stars

The public are very quick to complain these days, especially when it comes to NHS services that we often take for granted. I felt I should make the effort to praise good service received from my Cohen... See more

Company replied

Rated 2 out of 5 stars

Again with prescriptions this chemist doesn't seem to have a clue. My mom had ordered prescriptions online and went to collect them for my 95 year old dad only to be told they weren't there.... See more

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Rated 1 out of 5 stars

Refused my monthly medication because they need 7 days to process repeat prescriptions but if you take the prescription in, they’ll do it there and then for you. ‘Not my problem’ was the ph... See more

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Rated 1 out of 5 stars

Absolutely appalling service. Took 2 prescriptions in to local chemist last Thursday, one item out of stock, went to collect today (Monday) at 10am, none of the prescriptions had been done, not jus... See more

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Rated 1 out of 5 stars

After Cohens making a serious prescribing error a few years ago (it was a controlled drug) they have now given me a course of medication that the date will expire before I finish the course. They c... See more

Company replied

Rated 1 out of 5 stars

I turned up 5 minutes before my flu jab appointment at Cohens Levenshulme Barlow Road. I was kept waiting half an hour then the pharmacist gave priority to some random who turned up without an a... See more

Rated 1 out of 5 stars

Cohens Chemist just don’t care. Their responses clearly show that. They well deserve their very low star rating. In the meantime patients suffer from an appalling service.

Company replied

Rated 1 out of 5 stars

Incomplete, wrong, rude staff and repeat prescription going missing or not given right medications. I wonder whether they'll try to rip off the NHS by pretending not to give the correct medications.... See more

Company replied

Rated 1 out of 5 stars

I know, let’s close the chemist at lunch time when most people take their lunch break at work and have the opportunity to come to the chemist… seriously!? Who thought that was a good idea?? My chemist... See more

Company replied

Rated 1 out of 5 stars

I placed my order over a week in advance with Cohens online service. Then I was told nearly a week later that they couldn't process it after getting me to myther my GPs for them. The Cohens physical... See more

Company replied

Rated 1 out of 5 stars

Absolutely joke of a place. Inept staff and a pharmacist with an attitude problem. Avoid at all costs They most likely want have what u require anyway. They never do

Company replied

Rated 1 out of 5 stars

My partner worked for Cohens chemist in their main hub where all the blister packs are made and It was utter chaos. I mean they forgot he was on probation, he was left on probation for 7 months. and t... See more

Company replied

Rated 1 out of 5 stars

Shocking 😲 😯 😮 The pharmacy at Cohens on Longworthy Road gave my daughter a *nasal spray instead of the prescribed tablets*, and she already used it. Later that day, they called aroun... See more

Rated 1 out of 5 stars

It is clear that Cohens Chemist are just not bothered. They have given my two critical comments the same response as hundreds of others. Do they really think we are going to spend more time in ringing... See more

Company replied

Rated 5 out of 5 stars

the service at Mannock health centre wellingborough is second to none .Always polite and very efficient i can only say well managed well run and excellent staff.well done

Company replied

Rated 1 out of 5 stars

Issued expired medicine. The antibiotics medicine is issued it is already expired three months back. The funny part is that pharmacist also check and signed it.

Rated 5 out of 5 stars

Cohen's Chemist in Salford Langwothy Road. The pharmacists are extremely helpful and professional. They always give the right advice. I’ve sent my son on several occasions for different issues, and th... See more

Company replied

Rated 2 out of 5 stars

The store at Highfield Surgery in Adel, Leeds has been good & very helpful over some years. Recently many staff have left and the service has plummeted. My GP sent a Prescription the 24th April and I... See more

Company replied

Rated 1 out of 5 stars

I went to Cohen’s in Featherstone to get a prescription. While there I asked a staff member if I could order my own prescriptions in future rather than the chemist ordering them. She had a re... See more

Rated 5 out of 5 stars

Mel in Knutsford pharmacy went above and beyond. She told me what to speak to the doctor about and that my baby needed an appointment. I was really grateful. Back that day with a prescription and she... See more

Company replied

Rated 1 out of 5 stars

Why doesn't this chemist open weekends large estates like this needs to .Lived up here only 6 weeks didn't know this situation

Company replied


Company details

  1. Pharmacy
  2. Online Pharmacy

Written by the company

Cohens Chemist – Your Trusted Local and Online Pharmacy Cohens Chemist is one of the UK’s leading community and online pharmacies, proudly serving over 450,000 patients and dispensing more than 1 million prescriptions across 200+ branches nationwide. Established in 1980, we combine expert in-branch care with a powerful online pharmacy service, giving patients complete control over their healthcare—anytime, anywhere. Our local pharmacies sit at the heart of communities, offering a wide range of NHS and private services, including repeat prescriptions, medication reviews, and health advice from fully qualified pharmacists. With myCohens, our all-in-one digital healthcare platform, patients can manage prescriptions, book GP appointments, and view vaccination records in one place—without needing to call their surgery. Our online pharmacy makes repeat prescription ordering simple and convenient. Choose collection from your nearest branch or enjoy free nationwide home delivery. Whether you're near a branch or not, you can rely on Cohens for fast, reliable prescription services. Switching to Cohens Chemist is easy—just register online and choose your local pharmacy or opt for home delivery. Join thousands who trust Cohens Chemist for convenient, accessible, and high-quality healthcare.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

231 reviews

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1-star

Replied to 83% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Staff at Cohens chemist

Just want to leave a review for Cohens chemists gold street
Wellingborough .
I’ve had a bad year health wise.
I’ve needed a lot of meds .
The staff there are always very helpful and kind and will always go out there way to help , great Chemist .

21 March 2026
Unprompted review
Rated 5 out of 5 stars

Staff are always helpful

Staff are always helpful. Carol and Vivienne both helpful whenever we go in as are the other staff and the pharmacist. Definitely recommend.

19 March 2026
Unprompted review
Cohens Chemist logo

Reply from Cohens Chemist

Thank you very much for leaving this feedback. We are very pleased to read that you are happy with the service that you have received from this pharmacy. We will ensure your feedback is forwarded on to the pharmacy team.
Thank you once again.
Pharmacy Operations Team

Rated 1 out of 5 stars

Hinckley/Once again I am very…

Hinckley/Once again I am very disappointed with…
Once again I am very disappointed with my experience at Cohens Chemist.
Shocking service! The staff behaving very unprofessional.
They charged me for two boxes of my medications but I received only one. Obviously they blamed a doctor. They expect me to go and request another prescription and pay again! Last year was a similar situation. I was prescribed 2 boxes of my medications and I received only one because of the stock shortage. When I came a second time to collect my missing medication they wanted to charge me once again!!! Even after I showed them my receipt.
There is something cunning going on... Do no go there! Avoid at all costs Cohen Pharmacy in Hinckley!

3 February 2026
Unprompted review
Cohens Chemist logo

Reply from Cohens Chemist

Thank you for sharing your feedback. We are very sorry to hear about the issues you have encountered at this pharmacy. The experience you have described does not reflect the standard of service we strive to provide. Please contact us on 01204 473100 so we can discuss your concerns further and investigate with the pharmacy.
Kind regards,
Pharmacy Operations Team

Rated 1 out of 5 stars

Just changed to here from a different…

Just changed to here from a different chemist.
Bone idle is the word I would use.
They got my prescription but still not made up when called to collect it this afternoon.
Told them I’d be back on Monday let’s see if it’s done then.
The pharmacist looked dozy & couldn’t be bothered.
Heard few similar stories about the Haslingden branch. Not sure why they bother going to work.

13 March 2026
Unprompted review
Cohens Chemist logo

Reply from Cohens Chemist

Thank you for sharing your feedback. We are very sorry to hear about the issues you have encountered at this pharmacy. The experience you have described does not reflect the standard of service we strive to provide. Please contact us on 01204 473100 so we can discuss your concerns further and investigate with the pharmacy.
Kind regards,
Pharmacy Operations Team

Rated 1 out of 5 stars

Ignores allergies, will kill someone!

I’ve been a customer at the branch at Mowbray Square Harrogate since it first opened. However, I’ve found the service increasingly lacking to a point where patient welfare and care are put in jeopardy. I have a repeat prescription for which I have to have a specific brand due to having an allergy to milk. This allergy is listed in my medical records and on my prescription notes yet every time this is ignored. The staff have blatantly lied to my face and told me that they can’t order specific brands in which I know to be a lie as I have family in pharmacy. They have utterly ignored the note stating it must be teva brand despite having the stock in the back after I’ve demanded it be changed, this has happened multiple times! Instead of not making that part of the prescription up they constantly make it up with the wrong brand. If I wasn’t so attentive to my brands of medication this could kill me. I have no trust in this branch and no trust in your company moving forward. Allergies are life threatening, full retraining for all members of staff including the pharmacists signing off on the prescriptions is clearly needed as this could prove fatal.

20 January 2026
Unprompted review
Rated 1 out of 5 stars

Disgusting customer service and staff…

Disgusting customer service and staff are rude especially when I pay for my prescriptions

6 February 2026
Unprompted review
Cohens Chemist logo

Reply from Cohens Chemist

Thank you for sharing your feedback. We are very sorry to hear about the issues you have encountered at this pharmacy. The experience you have described does not reflect the standard of service we strive to provide. Please contact us on 01204 473100 so we can discuss your concerns further and investigate with the pharmacy.
Kind regards,
Pharmacy Operations Team

Rated 1 out of 5 stars

Keep Well Away unless you like waiting

Went into your Walton Le Dale shop last week with my prescription where there was one person in front of me talking with 4 female members of staff.
I waited 5 minutes but nobody came to serve me so I walked out in disgust.This is why the firm I used to work for only employed male employees.More work less talking.

12 February 2026
Unprompted review
Rated 5 out of 5 stars

Cohen's Chemist, Whitegate Drive

I use the Anglicised version of my name, Peter Dansie. I have to praise this pharmacy - excellent customer service on the telephone and whenever I visit too. I also would like to mention the delivery guy - a mature man, who is always cheerful, friendly and very helpful. So far I have never waited more than 4 days from order to delivery. Outstanding service. Thank you.

8 February 2026
Unprompted review
Cohens Chemist logo

Reply from Cohens Chemist

Thank you very much for leaving this feedback. We are very pleased to read that you are happy with the service that you have received from this pharmacy. We will ensure your feedback is forwarded on to the pharmacy team.
Thank you once again.
Pharmacy Operations Team

Rated 2 out of 5 stars

Why do they send texts to collect…

Why do they send texts to collect prescriptions when all the items aren’t there! Meaning repeat visits in long queues.

4 February 2026
Unprompted review
Cohens Chemist logo

Reply from Cohens Chemist

Thank you for sharing your feedback. We are very sorry to hear about the issues you have encountered at this pharmacy. The experience you have described does not reflect the standard of service we strive to provide. Please contact us on 01204 473100 so we can discuss your concerns further and investigate with the pharmacy.
Kind regards,
Pharmacy Operations Team

Rated 5 out of 5 stars

Featherstone branch

The staff at the Featherstone branch are always so friendly and helpful. Yes it does get busy as does every chemist but they work hard to serve you quickly.

4 February 2026
Unprompted review
Cohens Chemist logo

Reply from Cohens Chemist

Thank you very much for leaving this feedback. We are very pleased to read that you are happy with the service that you have received from this pharmacy. We will ensure your feedback is forwarded on to the pharmacy team.
Thank you once again.
Pharmacy Operations Team

Rated 1 out of 5 stars

Total lack of customer service

At the counter of Cohens Menston with my box of lemsip I wanted to purchase
2 staff audibly chatting about a personal matter
I waited , cleared my throat , one looked at me then carried on chatting
I waited 30 seconds and then said “ can I pay for this please “
Response “ just a minute “
They carried on chatting
Then one of the untidy slovenly looking staff facilitated my purchase but with no apology or other courtesy for the delay

2 February 2026
Unprompted review
Rated 5 out of 5 stars

Best Pharmacy in Leeds

Garforth Main Street Cohens are fantasic and really care about their customers. The team are always friendly and welcoming. Nothing is too much trouble and they go above and beyond to source medication for me another pharmacy was unable to supply.

30 January 2026
Unprompted review
Cohens Chemist logo

Reply from Cohens Chemist

Thank you very much for leaving this feedback. We are very pleased to read that you are happy with the service that you have received from this pharmacy. We will ensure your feedback is forwarded on to the pharmacy team.
Thank you once again.
Pharmacy Operations Team

Rated 1 out of 5 stars

Issued expired medicine

Issued expired medicine. The antibiotics medicine is issued it is already expired three months back. The funny part is that pharmacist also check and signed it.

15 January 2026
Unprompted review
Rated 1 out of 5 stars

Why doesn't this chemist open weekends…

Why doesn't this chemist open weekends large estates like this needs to .Lived up here only 6 weeks didn't know this situation

10 January 2026
Unprompted review
Cohens Chemist logo

Reply from Cohens Chemist

Thank you for sharing your feedback. Please contact us on 01204 473100 so we can discuss your concerns further.
Kind regards,
Pharmacy Operations Team

Rated 1 out of 5 stars

Absolutely joke of a place

Absolutely joke of a place. Inept staff and a pharmacist with an attitude problem. Avoid at all costs
They most likely want have what u require anyway. They never do

6 January 2026
Unprompted review
Cohens Chemist logo

Reply from Cohens Chemist

Thank you for sharing your feedback. We are very sorry to hear about the issues you have encountered at this pharmacy. The experience you have described does not reflect the standard of service we strive to provide. Please contact us on 01204 473100 so we can discuss your concerns further and investigate with the pharmacy.
Kind regards,
Pharmacy Operations Team

Rated 1 out of 5 stars

The West Byfleet branch fails to modern standard.

The West Byfleet branch fails to meet the needs of the community by not opening Saturday and Sunday and closing for an hour for lunch. The range of products offered are way below what is expected and limited to just medical needs. Where are the shampoos, nappies etc etc. This outlet is living in the 1950s. We shall be pressing for another pharmacy and if necessary the revocation of Cohens licence here.
Reading other reviews there is a boiler plate response to each complaint from the company demonstrating there is no proper consideration of the issues raised.

2 January 2026
Unprompted review
Cohens Chemist logo

Reply from Cohens Chemist

Thank you for taking the time to share your feedback regarding the West Byfleet branch. We are sorry to hear that your experience has not met your expectations, and we take the points you raise seriously.
Our opening hours, product range and service model are designed to balance community needs with the provision of safe and effective pharmaceutical care, however we recognise that this may not always align with individual expectations.

We would welcome the opportunity to discuss your concerns in more detail. Please contact us directly on 01204473100 so that we can ensure that your feedback is properly considered.

Rated 1 out of 5 stars

Horrendous customer service Cohens chemist Otley, Leeds

I have given one star as that’s the minimum aloud. I ordered 7 items on prescription from my GP on the 24.12.25. I went to pick these up on the 27.12.25 from Otley Cohens chemist. I was given one back of items. When I got home I noticed only two items of what I had ordered. I assumed it was possibly the mistake of my GPs as Cohens had not said they had another bag of items which were delivered to them at the same time as the first bag. I GP confirmed they had sent the prescription to Cohens with the requested seven items. I went back to Cohens on the 2.1.26. The lady looked around the shop having viewed the information on their system. Eventually she brought another bag from the back saying they had become separated. This bag was in their store at the time I went to pick up on my first visit. There was no explanation as to how this was not given to me at the first visit. I said the words that I was disappointed as I had missed taking important medications. A blonde haired lady stood behind the serving lady who I was not in conversation with said “if you don’t like the service you can go somewhere else” That’s an horrendous thing to say to a customer at anytime. What motivates an assistant of a chemist to say such an abhorrent statement to a customer when it was they who had messed up. This lady should not be working in a customer faced position being that rude and nasty to an elderly customer just wanting their medication. I have since taken my custom to Boots. Train your staff in better customer service Cohens without customers you don’t have a business. I will report this to my GP surgery too. I am quite shocked with her response to be honest.

2 January 2026
Unprompted review
Cohens Chemist logo

Reply from Cohens Chemist

Thank you for sharing your feedback. We are very sorry to hear about the issues you have encountered at this pharmacy. The experience you have described does not reflect the standard of service we strive to provide. Please contact us on 01204 473100 so we can discuss your concerns further and investigate with the pharmacy.
Kind regards,
Pharmacy Operations Team

Rated 5 out of 5 stars

Liverpool Argyle St Branch

Liverpool Argyle St Branch
I would just like to commend the great service that I have always received from Cohen’s Chenist Liverpool Argyle St.
Whilst the pharmacists seem to change regularly, the pharmacy assistance team are always incredibly helpful, kind and patient.
I’ve been going through quite a health challenge this year and helpfulness and ‘can do’ attitude of the STAFF at the Argyle Street branch has been very much appreciated. It often not particularly the dispensing of medications, whilst this is important, it’s how the staff help and support people. So a very big thank you and shout out to the Argyle Street branch of Cohens Liverpool.

19 December 2025
Unprompted review
Cohens Chemist logo

Reply from Cohens Chemist

Thank you very much for leaving this feedback. We are very pleased to read that you are happy with the service that you have received from this pharmacy. We will ensure your feedback is forwarded on to the pharmacy team.
Thank you once again.
Pharmacy Operations Team

Rated 1 out of 5 stars

Sale M33 branch

Sale M33 branch
I started with symptoms of a uti on Monday, I clicked on their app my antibiotics and was rejected and called back to say I can’t have them, really struggled to understand what I was being told but I have a kidney transplant and had an agreement with my consultant and gp that when I get symptoms I’m to order cefalaxyn immediately to prevent me going into hospital for Christmas this time.
I managed to sort the meds with my dr but I’m now 5 days into a uti and feel so poorly I now think I’ll have to go to a&e and spend Christmas Day in Manchester royal infirmary! I have a son who might be without his mum opening his presents.
I know my own body and the amount of red table after red tape is getting ridiculous.

15 December 2025
Unprompted review
Cohens Chemist logo

Reply from Cohens Chemist

Thank you for your feedback. We are sorry that you are upset that you could not source antibiotics for a UTI from our pharmacy. The NHS Pharmacy First service is available from all our branches and does cover provision of antibiotics for UTI’s, but this is under strict criteria which is set by the NHS. Deviating from these criteria would mean that our pharmacists would be providing medication outside of the legal mechanism and is therefore not allowed. The legal mechanisms are there in order to ensure that we are providing medication in the safest possible way. Unfortunately, you are not eligible for treatment under the NHS Pharmacy First Service and need to see your GP instead. I understand that this was explained to you at the time. We hope that you feel better very soon.

Rated 5 out of 5 stars

Helpful

Cohen's Chemist in Salford Langwothy Road. The pharmacists are extremely helpful and professional. They always give the right advice. I’ve sent my son on several occasions for different issues, and they were always supportive and knowledgeable. I will definitely continue to use this pharmacy.

5 December 2025
Unprompted review
Cohens Chemist logo

Reply from Cohens Chemist

Thank you very much for leaving this feedback. We are very pleased to read that you are happy with the service that you have received from this pharmacy. We will ensure your feedback is forwarded on to the pharmacy team.
Thank you once again.
Pharmacy Operations Team

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