Coinberry has no compliance or customer service. You can only contact by email. They are slow to respond and don’t provide any account information when requested. This platform is used by many scammer... See more
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Don't expect to withraw crypto or deposit fiat without issues. I have to wait a day to several days for Coinberry to clear my request. I have contacted their office several times to clarify wh... See more
Communication is difficult at times. I do not like withdrawal fees and can only withdrawal particular crypto. Need to upgrade graphing to be more accurate and interactive. I have been locked out of my... See more
Company replied
Following a supposed scheduled platform update, all access to my assets has been lost. They sent an email to reset password but once the password has been changed, I still can’t access my account. Thi... See more
Company details
Written by the company
Coinberry is a Toronto-based start-up focused on blockchain and digital currency solutions for the consumer and enterprise markets. Buy Bitcoin instantly in Canada with Coinberry, the only FINTRAC registered & PIPEDA compliant crypto trading platform trusted by the Canadian Government.
Contact info
You should know
2.2
Poor
842 reviews
Hasn’t replied to negative reviews
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I have supplied enough documentation…
I have supplied enough documentation for revenue Canada to give me a refund when is this going to be taken care of
9 August 2021
Unprompted review
Reply from Coinberry
Hi Paul, We would like the opportunity to investigate your feedback further. Please could you contact us at support@coinberry.com? We’ll work with you to resolve any issues as quickly as possible.
Thank you, The Coinberry Team
Very positive experiences thus far
Very positive experiences thus far! Great customer service and I feel very great about their security as there are so many check points regarding transactions. Some may find annoying but a little inconvenience for peace of mind works for me. With all the new coins being offered I wish there was a way to filter out and save preferences on the mobile app. Also I hope XLM can be withdrawn in the future.
9 August 2021
Unprompted review
Reply from Coinberry
We are so grateful for your kind words, Zubin. Thanks for sharing your review with us and the community. Please do not hesitate to contact us at support@coinberry.com if you have concerns.
Sincerely, The Coinberry Team
Super easy to use
The easiest transactions I’ve ever had on the internet.
9 August 2021
Unprompted review
Reply from Coinberry
Hey Joel, Thank you so much for taking the time to leave us this amazing review. We’re glad to hear that the quality of our product matched your expectations. Please do not hesitate to contact us at support@coinberry.com if you have concerns.
Sincerely, The Coinberry Team
Minimum withdrawal limit
I think the minimum withdrawal limit should be removed or reduced drastically.
9 August 2021
Unprompted review
So far so good I am new to this so I am…
So far so good I am new to this so I am still learning.
Thanks Carey
9 August 2021
Unprompted review
Reply from Coinberry
We are so grateful for your kind words, Carey. Thanks for sharing your review with us and the community. Please do not hesitate to contact us at support@coinberry.com if you have concerns.
Sincerely, The Coinberry Team
Coinberry is an excellent exchange
This is a trusted Canadian exchange. Transactions are swift and efficient. Once your account is established, there is very little delay to withdraw funds. An excellent platform for investing.
9 August 2021
Unprompted review
Reply from Coinberry
Hi Neil, thanks for leaving us a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day! Please do not hesitate to contact us at support@coinberry.com if you have concerns.
Sincerely, The Coinberry Team
Great and easy app to use
9 August 2021
Unprompted review
Second to none
Coinberry's team has been an absolute pleasure to work with. During the recent outage they kept me informed of restoration progress and the user-friendliness of the platform is second to none.
9 August 2021
Unprompted review
Reply from Coinberry
Thank you so much for taking the time to leave us this amazing review. We’re glad to hear that the quality of our product matched your expectations. Please do not hesitate to contact us at support@coinberry.com if you have concerns.
Sincerely, The Coinberry Team
Great crypto broker !!
9 August 2021
Unprompted review
Reply from Coinberry
Thank you so much for taking the time to leave us this amazing review, Venantie. We’re glad to hear that the quality of our product matched your expectations. Please do not hesitate to contact us at support@coinberry.com if you have concerns.
Sincerely, The Coinberry Team
It’s really good
9 August 2021
Unprompted review
Reply from Coinberry
Hi Tyrell, We are so grateful for your kind words. Thanks for sharing your review with us and the community. Please do not hesitate to contact us at support@coinberry.com if you have concerns.
Sincerely, The Coinberry Team
Too much transaction charges
9 August 2021
Unprompted review
Reply from Coinberry
Hello Saikat, We apologize that our service did not satisfy your expectations. Please feel free to reach out to support@coinberry.com with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
Sincerely, The Coinberry Team
I like the service
I like the service. They're on it. Always get back to me if I have a question. Loyd's check. Gemini check. Coin selection check.
9 August 2021
Unprompted review
Reply from Coinberry
Hi Scott, thanks for leaving us a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day! Please do not hesitate to contact us at support@coinberry.com if you have concerns.
Sincerely, The Coinberry Team
You send them money they don't deposit…
You send them money they don't deposit money into your account to buy crypto.
9 August 2021
Unprompted review
Reply from Coinberry
Hi Robert, Thank you for bringing this to our attention. We’re sorry you had a bad experience. Rest assured that Coinberry has no intention of withholding your funds. Could you write to us at support@coinberry.com with more details of your issue? We'd love to help you get this sorted out.
Thank you, The Coinberry Team
Transfers to Ledger wallet
While I have had excellent experiences buying cryptocurrency on your site I have one complaint and that is that thus far I have only been able to transfer one cryptocurrency over to my Ledger wallet. It would be even better if you allowed this, Stellar, Doge, etc. I will continue to use the site to buy crypto but hope you will change and allow transfer to Ledger on more brands of crypto.
9 August 2021
Unprompted review
Reply from Coinberry
Hello Wanda, Thank you for taking the time to leave us a review. We are continuously working on a solution that will enable full service for all the tokens on the platform. Please do not hesitate to contact us at support@coinberry.com if you have any concerns. We would be happy to help.
Kind regards, The Coinberry Team
I HAVE A TRANSFER THAT WAS REJECTED BY…
I HAVE A TRANSFER THAT WAS REJECTED BY MY BANK AN DRETURNED TO COINBERRY, YET I HAVE NOT RECEIVED THE FUNDS IN MY ACCOUNT YET.
PLEASE ADVISE, THANK YOU!
9 August 2021
Unprompted review
Reply from Coinberry
Hi Ian, Thank you for bringing this to our attention. We’re sorry you had a bad experience. Rest assured that Coinberry has no intention of withholding your funds. Could you write to us at support@coinberry.com with more details of your issue? We'd love to help you get this sorted out.
Thank you, The Coinberry Team
Reply from Coinberry
Hi Salman, thanks for leaving us a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day! Please do not hesitate to contact us at support@coinberry.com if you have concerns.
Sincerely, The Coinberry Team
Great customer service and easy…
Great customer service and easy interface. I'm not sure what else you could ask for!
9 August 2021
Unprompted review
Reply from Coinberry
Thanks for leaving us a wonderful review, Ed. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day! Please do not hesitate to contact us at support@coinberry.com if you have concerns.
Sincerely, The Coinberry Team
Great speady service
9 August 2021
Unprompted review
Reply from Coinberry
Thank you so much for taking the time to leave us this amazing review, Josee. We’re glad to hear that the quality of our product matched your expectations. Please do not hesitate to contact us at support@coinberry.com if you have concerns.
Sincerely, The Coinberry Team
Love the simple site design and…
Love the simple site design and responsive CS. Hope to see even more coins added and support more coins withdrawal (with lower fees).
Steven
9 August 2021
Unprompted review
Overall a good exchange
Overall a good exchange. Would like to see them provide telephone customer service as emailing can be frustrating.
Would also like to see more alt coins added... such as quant & solana
9 August 2021
Unprompted review
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