Worked a treat and got my purchase from France to the UK safe and sound. Prompt emails were received throughout the process which is very reassuring when using a service like this for the first time.... See more
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See what reviewers are saying
Everything ok, just a few comments. The delay of sending my package was a bit longer than usual because package arrived in Italy from an Italian store and then should have been to be transferred in ce... See more
The support was excellent, you helped me with a couple of questions I had in a timely fashion. I suggest that you would request to attach the invoice of the purchased product, since they required me,... See more
I wish i could give them 6 stars cuz the process of dealing with them was much easier and smoother than dealing with local ones. My order gonna be delivered today and it took up to 5 in total from fra... See more
Company details
Written by the company
ColisExpat est un service qui s’adresse à tous les acheteurs en ligne de certains produits français, européens ou américains qui se font parfois très rares dans leur pays de résidence ou dans les territoires d'Outre-Mer. Un produit de qualité qui ne soit pas à un prix exorbitant ? Une petite robe noire d’une marque que vous adorez, le dernier Goncourt ou bien … Quel que soit le petit produit qui vous manque, nous avons la solution ! ColisExpat vous fournit deux adresses de réexpédition : une en France et une aux États-Unis et quatre adresses de transit en Espagne, en Italie, en Allemagne et au Royaume-Uni. Ces six adresses vous permettent de passer commande sur tous vos sites français, européens et américains favoris. Nous recevons vos colis dans nos locaux, vous notifions par mail, puis attendons votre feu vert pour réexpédier le tout chez vous. Peu importe votre pays, nous livrons dans le monde entier !
Contact info
110bis Avenue du Général Leclerc Niv1 Bat7, 93500, PANTIN, France
- contact@colisexpat.com
- www.colisexpat.com
4.3
Excellent
14k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
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Simple and intuitive site
Simple and intuitive site. Efficient services and excellent support system.
To recommend
29 April 2026
Unprompted review
Reply from ColisExpat
Hello Daniela,
Thank you for your feedback.
We’re delighted to hear that you found the website simple and intuitive, and that you were satisfied with both our services and customer support.
Best regards,
The ColisExpat Team
Great experience and prompt delivery.
Great experience and prompt delivery.
1 May 2026
Unprompted review
Reply from ColisExpat
Hello Karen,
Great to hear the delivery was prompt! That's exactly what we aim for - getting your parcels to you quickly and smoothly.
Thanks for taking the time to share your experience. We hope to help you with many more shipments in the future!
Best regards,
The ColisExpat Team
Order A Bowlingball…
It was not possible to order the ball in Europe.
Therefore, I ordered it through ColisExpat. Everything worked out perfectly.
4 May 2026
Unprompted review
Reply from ColisExpat
Hello Detlef,
A bowling ball from the US to Europe - that's exactly the kind of challenge ColisExpat was built for! We're glad the entire process went smoothly for you, from reception at our US address to final delivery.
Your feedback means a lot. If you ever need to order sports equipment or any other products unavailable in Europe, you know where to find us.
Thanks for trusting ColisExpat!
The ColisExpat Team
Amazing service
Amazing service, strongly recommended. Reliable, quick and great customer service.
1 May 2026
Unprompted review
Reply from ColisExpat
Hello Mir,
Thank you for this fantastic feedback! It's great to hear that our service met your expectations on all fronts - reliability, speed, and customer support are exactly what we aim for with every shipment.
We're here whenever you need us for your next international delivery!
Best regards,
The ColisExpat Team
Most affordable courier i ever have!😘
17 May 2026
Unprompted review
Reply from ColisExpat
Hello Umi,
Thank you for this wonderful feedback! We're thrilled that our pricing stands out for you - offering affordable international shipping without compromising on service quality is exactly what we aim for.
We hope to help you with many more deliveries in the future!
Cordialement,
The ColisExpat Team
Reply from ColisExpat
Hello Katja,
Thank you for recommending us! Speed and reliability are exactly what we aim for with every shipment. It's great to know your experience matched that.
Looking forward to helping you with your next international deliveries!
The ColisExpat Team
Reply from ColisExpat
Hello T.,
Great to hear the team could help you quickly! That's exactly what we aim for - responsive support when you need it.
Looking forward to continuing to serve you for your international deliveries.
Cordialement,
The ColisExpat Team
Very quick Processing
Very quick Processing, uncomplicated. I‘ve been using This delivery Option via Colis Expat for years, and it has always worked perfectly. I‘m very satisfied.
13 May 2026
Unprompted review
Reply from ColisExpat
Hello Christian,
Years of trust and perfect deliveries every time - that's exactly what we aim for! Your loyalty means the world to us, and we're thrilled that our service continues to meet your expectations delivery after delivery.
Thank you for taking the time to share your experience. We look forward to handling your next shipments with the same efficiency you've come to expect.
Best regards,
The ColisExpat Team
Best package forwarding service so far…
Best package forwarding service so far I have used. I have previously been using Tiptrans and Mailboxde, and they did not want to accept bigger packages for me and on top of that, they were very complicated to use. ColisExpat is totally opposite. They have accepted a 27kg package for me and forwarded it to me. It arrived very quickly in my country. I highly recommend them. I will definitely do business with them in the future.
7 May 2026
Unprompted review
Reply from ColisExpat
Hello Vedad,
Thank you very much for your detailed feedback.
We’re delighted to hear that our service met your expectations, especially for larger shipments, and that the process was simple and efficient for you.
We truly appreciate your recommendation and look forward to assisting you again in the future.
Have a great day,
The ColisExpat Team
This is a very reliable partner with a…
This is a very reliable partner with a clear and self-explanatory online process.
28 April 2026
Reply from ColisExpat
Hello Kuettner,
Thank you for your feedback.
We’re glad to hear that you find our service reliable and the online process clear and easy to use.
Have a good day,
The ColisExpat Team
Reply from ColisExpat
Hello Miriam,
Thank you for your feedback.
We’re glad to hear that the service was fast and that the package consolidation worked well for you.
Have a great day,
The ColisExpat Team
It worked exactly like they said.
21 April 2026
Reply from ColisExpat
Hello Patrik,
Thank you for your feedback, we’re glad everything worked as expected.
See you soon,
ColisExpat Team
Reply from ColisExpat
Hello,
Thank you for your message. We’re glad you appreciated the quick preparation and delivery.
See you soon,
ColisExpat Team
Parcel received, signed for, then lost by Colisexpat
A DHL parcel (n° 3651808403) was received and signed for at ColisExpat's Italian warehouse on January 2, 2026. It was never reshipped. After three months of unanswered follow-ups, they acknowledged the loss and offered €300 on a documented €547.20 claim — invoking a contractual liability cap.
Under Article 1170 of the French Civil Code, such a clause is void when it eliminates liability for total non-performance of the core contractual obligation. Reshipping parcels is precisely that obligation.
Mediation was initiated and they did not even respond.
Look at other reviews, this is not an isolated incident. Avoid this service for valuable items, unless you want to bear the risk of a full loss of your item.
2 January 2026
Unprompted review
Reply from ColisExpat
Hello Alexandre,
We are truly sorry for the situation you’ve encountered and fully understand your frustration regarding the loss of your package and the processing delays.
Upon verification, the package has indeed been reported lost, and a compensation claim has been opened and approved. We regret the time it took to reach this conclusion, as well as the perceived lack of communication during the processing of your claim.
Regarding the amount of compensation, this is indeed governed by our terms and conditions, which you accepted when using our services, and which include a limit in the event of a lost package.
We understand that this situation is unsatisfactory given the value of your shipment and have taken your feedback into account.
Best regards,
The ColisExpat Team
Works wery well.
21 April 2026
Reply from ColisExpat
Hello Roar,
Thank you for your feedback, we’re glad everything works well.
See you soon,
ColisExpat Team
Everything went great
Everything went great. Good communication, fast and good delivery. I would definitely recommend.
21 April 2026
Reply from ColisExpat
Hello Kaya,
Thank you for your message. We’re happy to hear that everything went smoothly and that you appreciated the communication and delivery.
See you soon,
ColisExpat Team
Good job :) thx
21 April 2026
Reply from ColisExpat
Hello,
Thank you for your feedback, we’re glad you’re satisfied with our service.
See you soon,
ColisExpat Team
Usless support answers !!
One month ago I faced with cancelation of any resonable shipping from US to EU. The was no any information or etc. You just find the the forwarding of Yours parcels which You bought for 70EUR now costs 190 ..
I asked to extend the stockage time until ColiExpat finds the new option (before it cost about 35Eur for the same parcels). I was advised to write directly to the support, so .... I DID
The answer was .. "bla bla bla changing the rules .. e.t.c" and !!! "as exeption !!! (THANKS) we can forward Your parcel to another US address ... I guess evererybody who uses ColiExpat to buy in US has lots of US addresses but stil uses their srvices ...
As usual NO ANY HELP or assistance NOTHING from useless support.
I have no idea what to do with my parcels, now the minimum forwarding fee for my two parcels was increased to 208 EUR.
Pls awoid any advises or answers in style "the economic situation in world became hardere, the shipping quotes were increased e.t.c.@ all that is rubish. The only thing You SHALL do is pre-informned the clients about cancelation of normal shipping, to prevent them buying and forwarding goods.
AVOID THIS SERVICE !!!
6 April 2026
Unprompted review
Reply from ColisExpat
Hello Valentin,
We understand your frustration regarding the sudden increase in shipping costs and the lack of prior communication.
As explained in your exchanges, recent changes in U.S. customs regulations have led to the suspension of economy shipping options, leaving only express carriers available for the moment. This situation has unfortunately resulted in significantly higher shipping prices.
We acknowledge that this change has had a strong impact on your experience, especially as it occurred after your purchases. We also understand your expectation regarding advance notice, and we regret that this information was not communicated earlier.
Regarding storage, an exception was already applied to remove storage fees. However, parcels must still be shipped within the maximum storage period, in accordance with our terms and conditions.
We are actively working on restoring more affordable shipping solutions, but we do not yet have a confirmed timeline.
Thank you for your understanding.
Best regards,
The ColisExpat Team
Account Unlocked – Reshipment in Progress
Hello,
Thank you for your response and for unlocking my account. I appreciate you taking the time to resolve this situation.
I will proceed with the reshipment of my parcels within the indicated timeframe.
I also acknowledge the clarification regarding PayPal payments, and I will ensure full compliance moving forward.
That said, I would appreciate more consistent communication in the future to avoid this kind of situation.
Best regards
13 April 2026
Unprompted review
Reply from ColisExpat
Hello,
Thank you for your message. We’re glad the situation has been resolved and appreciate your feedback regarding communication. We will take it into account to improve our service.
See you soon,
ColisExpat Team
Reply from ColisExpat
Hello Mohamed,
Thank you very much for your feedback. We’re glad you had an excellent experience.
See you soon,
ColisExpat Team
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