Collect a Case logo
Visit website

Collect a Case 

Thanks for visiting Trustpilot. Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. Feel free to contact us if you have any questions.

Business Services
Visit website

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Excellent, straight forward experience. Callum was very good. Felt at ease with him, which makes a difference. Signed all the documents etc, and every step was clear. Really good to have someone c... See more

Rated 5 out of 5 stars

Robin was very helpful dealing with a very over compliant Metro Bank, where one half had no idea what the other half was doing 🤦‍♀️

Rated 5 out of 5 stars

Ken was amazing,No really he spent more time looking at the problems in the house in an hour than the council have in 5 years. Altogether an uplifting experience because now we have hope that somethin... See more

Rated 4 out of 5 stars

The gentleman that came was punctual and polite. He took pictures of the mould and damp, inside and outside of the building, and a long crack in the wall in one of the bedrooms. He operated quickly, a... See more

Company details

  1. Business Services

Information provided by various external sources

The UKs leading home visit agency. From a single document signing to a full property assessment and anything in between.

Contact info

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great service

Sue visited to collect our paperwork and obtain our signatures on various mortgage forms. She was friendly and professional and made it very easy.

8 December 2021
Unprompted review
Rated 5 out of 5 stars

Document Courier

The agent arrived 10 minutes early before I had located the documents but he went away and came back to allow me to do so. The process of signing documents was completed expeditiously and the content outlines explained.

9 October 2021
Unprompted review
Rated 4 out of 5 stars

Graham presented as smart

Graham presented as smart, professional and polite. He made the process seem straightforward and well prepared, This of course built trust immediately with my wife and myself who are not normally comfortable with piles of documents.

10 September 2021
Unprompted review
Rated 5 out of 5 stars

Big Ken the Go Getter

Ken was amazing,No really he spent more time looking at the problems in the house in an hour than the council have in 5 years. Altogether an uplifting experience because now we have hope that something will be done about our situation. Thank you so much xxxxxxxxxxx

16 August 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look