Excellent, straight forward experience. Callum was very good. Felt at ease with him, which makes a difference. Signed all the documents etc, and every step was clear. Really good to have someone c... See more
Collect a Case
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See what reviewers are saying
Robin was very helpful dealing with a very over compliant Metro Bank, where one half had no idea what the other half was doing 🤦♀️
Ken was amazing,No really he spent more time looking at the problems in the house in an hour than the council have in 5 years. Altogether an uplifting experience because now we have hope that somethin... See more
The gentleman that came was punctual and polite. He took pictures of the mould and damp, inside and outside of the building, and a long crack in the wall in one of the bedrooms. He operated quickly, a... See more
Company details
Information provided by various external sources
The UKs leading home visit agency. From a single document signing to a full property assessment and anything in between.
Contact info
King Edward House, SK10 1EE, Macclesfield, United Kingdom
- 01625 813380
- info@collectacase.com
- www.collectacase.com
People also looked at
Very helpful
The appointment was efficient.
The appointment was efficient, and punctual, the currier was polite and professional.
Steve Clarke…Quickbuyer
My experience to date with Steve Clarke has been polite and professional. I am sure this will continue until our work is done.
Excellent service provided
Just the best company to deal with thay…
Just the best company to deal with thay make it easy and take all the hard work out of it
Jemma was dealing with are loan when other companies was having trubble to get the deal past by underwriting she got it past this was due to cov19
Have used them a few times and will use again
Would recommend this company to all my Famley and Freand
Well dune and thank you
Derek was very professional they way he…
Derek was very professional they way he conducted the survey.
Lovely down to earth man.
He was a very nice man, wore a face mask and was great at explaining what we needed to do.
Very good thanks
very proffesonal on time very polite
Never received a phone call.
Good but longer than 15to 20 minutes
The agent who came was helpful and informative but it took an hour and a half when I was told initially 15 to 20 minutes but otherwise it was informative and helpful
Good communication
Good communication
Prompt, polite
Knowledgeable and helpful
Polite and to the point in this…
Polite and to the point in this situation we are in at the moment
Rreview of visit by Dean Newaz
We have recieved a through explanation of the forms. Prior to Dean attending he asked for our information to be ready so this enabled him to check and copy everything that we had available. It was a pleasant experience for us.
Can't remember
Went really well, the gentleman was very polite and explained everything to me.
Excellent service met Billy before a…
Excellent service met Billy before a really nice guy
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