This is my second time using Collection Pot and I'm very happy with both experiences. It's easy to set up and share, and I enjoy being able to add GIFs to messages. I would have given it 5 stars, but... See more
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Review summary
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Reviews shaping this summary
Easy website and very useful for our business. The only reason for not giving you 5 stars is because recently I have had problems retrieving the vouchers. As these vouchers are for staff presents, it... See more
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Collection Pot was ideal for an office collection. It was easy to either send flowers or a gift card. The alternative option to transfer the balance to someone was perfect. Individuals who left mes... See more
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I used this for a leaving collection - it was straightforward to set up, circulate the link and to use. I had slight issues trying to send the money to my bank account as this was not immediately obvi... See more
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Company details
- #50 of 60 best companies in Payment service
- #4 of 4 best companies in Donations Centre
- #37 of 45 best companies in Money transfer service
About Collection Pot
Written by the company
One of the key features of Collection Pot is its ability to accept payments from various sources. You can use Visa, Mastercard, which means that people can contribute even if they don't have an account.
Another unique aspect of Collection Pot is that it sends the Collection directly to the recipient when it closes. This means the recipient can choose the gift and receive something they want. You also can leave a message on the wall of the Collection Pot that can be seen by everyone who contributes; it's an excellent way to show the spirit of giving and express gratitude.
Whether you're looking to raise money for a group event or want to show appreciation for someone, Collection Pot makes it easy for everyone to contribute. With its easy-to-use interface, payment card and country agnosticism, and direct-to-recipient functionality, Collection Pot is the perfect platform for all your group gifting needs.
Contact info
United Kingdom
- hello@collectionpot.com
- www.collectionpot.com
4.1
Great
4K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
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I needed help to send funds to my own account
I managed to set the account up but wasnt sure how to withdraw the funds. I went through to a live chat to someone called Mark. He was very patient and advised me every step of the way, whilst i was typing to him, he sorted a slight technical error
11 March 2026
Unprompted review
Reply from Collection Pot
Hi Gillian,
Thank you for your kind feedback. We’re glad to hear that you were able to set up your account successfully, and that Mark was able to assist you with withdrawing your funds.
It’s great to know that he patiently guided you through the process and helped resolve the technical issue while you were on live chat. Providing clear and effective support is very important to us, and we’ll be sure to pass your kind words on to Mark.
If you ever need help again, please don’t hesitate to reach out, we’re always happy to assist.💛
Warm regards,
Customer Success Team
Waste of time
This is the most ridiculous app ever. Any donations get taxed and to withdraw even a small amount of the pot you have to go through a layer of verifications including bills and passport! I don't have time for that. Terrible app and time wasting!
10 March 2026
Unprompted review
Reply from Collection Pot
Hi there,
Thanks for sharing your feedback! We’re sorry to hear that your experience has felt frustrating.
Just to reassure you, Collection Pot doesn’t tax donations. There is a payment processing fee from card providers, but we always try to be as transparent as possible about it.
The verification steps when withdrawing funds are there to help keep everyone’s money safe and to meet security and anti-fraud requirements. We completely understand that providing documents like ID or proof of address can feel like an extra hurdle, especially when you just want to access the funds quickly. Unfortunately, these checks are mandatory when money is being paid out.
That said, we genuinely appreciate you taking the time to share how you feel. Feedback like this helps us keep improving the experience.
If you’re open to it, our support team would be more than happy to help look into your pot and guide you through the quickest way to complete the process, just give them a shout at hello@collectionpot.com. We hope we can turn this around for you.
Warm regards,
Customer Success Team
I love most things about this site but…
I love most things about this site but it would be great for people to be able to send gift vouchers directly to the recipients, instead of sending it to yourself and then forwarding voucher to the person you would like it for.
7 March 2026
Reply from Collection Pot
Hi Liz,
Thanks so much for the lovely feedback! We're really glad to hear you're enjoying the site! 😊
That’s a great suggestion about sending gift vouchers directly to recipients. At the moment, vouchers are sent to the purchaser first so they can choose when and how to share them, but we completely understand how a direct-to-recipient option would make gifting even easier.
We’re always looking for ways to improve the experience, suggestions like this really help us make things better for everyone!
Looking forward to helping you celebrate your next big moment!💛
Warm regards,
Customer Success Team
It was a simple process and lovely to…
It was a simple process and lovely to be able to record birthday messages.
28 February 2026
Reply from Collection Pot
Hi Mary,
Thanks so much for your kind feedback!
We’re all about keeping things easy and enjoyable, so we’re happy to hear it all went smoothly, and thrilled to have been part of your special moments.
See you next time there's something worth celebrating!💛
Warm regards,
Customer Success Team
Reply from Collection Pot
Hi VJC,
Thanks for the kind feedback!
We're all about making group gifting feel like a breeze, so we're really glad it was smooth sailing for you.
We'll be ready for you when the next celebration comes around!💛
Warm regards,
Customer Success Team
Clear and easy, but extortionate
The platform is clear and easy to use, but the costs charged to ensure the recipient receives 100% of the contribution seem unjustifiably high. As easy as this makes things, I will stick with bank transfers in the future.
3 March 2026
Unprompted review
Reply from Collection Pot
Hi Mr Salter,
Thank you for your feedback! We’re glad to hear you found the platform clear and easy to use.
We understand that fees are an important consideration. We always aim to be transparent about these costs so organisers and contributors can make an informed choice.
If they tip when contributing, it covers the 1.9% + 20p card processing fee, and anything extra helps keep the platform running. If they don’t, that small fee just comes out of their contribution.
Tipping is completely optional, no forced charges, just a simple way to support a tool that saves hours of chasing, reminding and spreadsheet juggling.
We appreciate you giving us a try, and we hope we might be able to support one of your collections again in the future.
Warm regards,
Customer Success Team
Great for work pools!
Collection Pot is great for pooling work contributions across the team for special occasions etc. The message wall gives it an extra touch and easy to withdraw collections, flexible to reopen pot to let final contributions to be made too!
1 March 2026
Reply from Collection Pot
Hi Jodi,
Thank you so much for your lovely review! We’re all about keeping things easy and enjoyable, so we’re thrilled to hear it all went smoothly.
We really appreciate you taking the time to share your experience and hope to support many more team celebrations in the future!💛
Warm regards,
Customer Success Team
Great product
Great product, I have given via them a few times but this was the first time I used as an organiser and it was really simple.
1 March 2026
Reply from Collection Pot
Hi TT,
We’re blushing! Thanks for the kind words! We’ve built Collection Pot to make group gifting simpler, kinder and more joyful. So happy to hear it hit the mark.
We’d be happy to welcome you back any time you’re celebrating another special occasion.💛
Warm regards,
Customer Success Team
Easy to set up and use
So easy to set up and to process in whichever way you want at the end. Will definitely use Collection Pot again.
27 February 2026
Reply from Collection Pot
Hi DHR,
Thanks for the lovely feedback! We're all about making group gifting feel like a breeze, so we're really glad it was smooth sailing for you.
See you next time there's something worth celebrating!💛
Warm regards,
Customer Success Team
Great to use but does was a bit of a…
Great to use but does was a bit of a pain uploading passport.
27 February 2026
Reply from Collection Pot
Hi Jessica,
Thank you for your review! We’re really happy that you found Collection Pot great to use overall.
We’re sorry to hear that uploading your passport felt a bit frustrating. Identity verification is sometimes required to keep everyone’s funds safe and to meet regulatory requirements, but we understand it can feel like an extra step. We’re always working to make this process as smooth and straightforward as possible.
If you ever need a hand, just give a shout to our support team at hello@collectionpot.com, they’re always happy to help.
Warm regards,
Customer Success Team
Reply from Collection Pot
Hi Ellie,
Thanks so much for the kind words! We’re all about keeping things easy and enjoyable, so we’re thrilled to hear it all went smoothly.
Come celebrate with us again whenever the occasion calls for it!💛
Warm regards,
Customer Success Team
The collection pot worked well
The collection pot worked well. When you go to pay the suggested additional amount is far higher than what the cost is. Unable to see what was paid in total and what was donated. One person was unable to pay, tried several times and it didn't work.
26 February 2026
Reply from Collection Pot
Hi Jo,
Thank you for your review! We’re glad to hear that your Collection Pot worked well overall.
We’re sorry for the frustrations you mentioned. The additional amount at checkout is completely optional, but we appreciate your feedback on how it’s presented and on the visibility of totals.
We’re also sorry one person had trouble making a payment, that’s certainly not ideal, and we’d be happy to look into it if you’d like to contact us directly at hello@collectionpot.com
Warm regards,
Customer Success Team
The site is relatively easy to use and…
The site is relatively easy to use and money was transferred very quickly to my account once the pot was closed. Bit of trouble getting the verification to recognise my name from my driving licence. The site makes it easy to collect money from a lot of people. Like most sites, it needs you to contribute towards the collection so they can make some money but you get to choose how much and it was fair. They let you set up a card which people can make comments in but you can't print the card off or send it by email. You would have to share the collection pot site with the intended receiptient. Not ideal.
26 February 2026
Unprompted review
Reply from Collection Pot
Hi Dee,
Thank you for your thoughtful review!
We’re really happy to hear you found the site easy to use and that the money was transferred quickly once your Pot closed. That’s exactly the experience we aim to provide.
We’re sorry you had a bit of trouble with the verification process, it can sometimes be particular about matching ID details, but we’re always happy to help if needed.
We also appreciate your feedback about the card feature. Comments like yours help us continue to improve.
We'll be ready for you when the next celebration comes around!💛
Warm regards,
Customer Success Team
Reply from Collection Pot
Hi Lou,
Thanks for the lovely feedback! We're all about making group gifting feel like a breeze, so we're really glad it was smooth sailing for you.
Come back any time you’ve got another reason to celebrate.💛
Warm regards,
Customer Success Team
Almost lost the will to live
The registration process was time consuming and the interface was EXTREMELY "clunky" when trying to redeem the pot. the latter process took 3 people the best part of 2 hours to achieve.
23 February 2026
Reply from Collection Pot
Hi Karen,
Thank you for your feedback! We’re really sorry to hear that your experience felt so frustrating, that certainly isn’t what we want for anyone using Collection Pot.
We know that registration and redemption should feel straightforward, and it’s disappointing to hear that it took so much time and effort, especially with three people involved.
Some of the steps in the process are there to keep pots and payments secure, but that shouldn’t mean the experience feels clunky or difficult to navigate. If there’s anything specific that caused confusion or slowed things down, we’d really appreciate the chance to understand more.
And of course, if you ever need support, our team is here to help make the process as quick and stress-free as possible - just give them a shout at hello@collectionpot.com.
Warm regards,
Customer Success Team
Reply from Collection Pot
Hi Munashe,
Thank you so much for your review!
We’re really glad to hear that you found Collection Pot easy to use, that’s exactly what we aim for.
Making it simple and stress-free to collect and contribute is so important to us, so it’s great to know that was your experience.
Warm regards,
Customer Success Team
unable to get money out of the pot
unable to get money out of the pot. verified with passport etc multiple times without information of failure
21 February 2026
Reply from Collection Pot
Hi Jodie,
Thank you for sharing your feedback! We’re really sorry to hear you experienced trouble withdrawing your money.
We completely understand how frustrating that must have been, especially after verifying your passport multiple times without clear feedback. That’s certainly not the experience we want for you. Sometimes additional checks can cause delays, but you should always feel informed and supported throughout the process.
Our Support Team reached out and helped you get this sorted as quickly as possible. If there’s anything further you need, please don’t hesitate to get back in touch, they’re always here to help.
Warm regards,
Customer Success Team
Reply from Collection Pot
Hi George,
Thank you for the great feedback, it means a lot to us!
We’re so glad to hear you found Collection Pot easy to use and looking good, that’s exactly what we designed it for. Simple, clean, and effective.
We’d be happy to welcome you back any time you’re celebrating another special occasion.💛
Warm regards,
Customer Success Team
Great service
Great service, fast and reliable and easy to use with many offerings, would highly recommend.
24 February 2026
Unprompted review
Reply from Collection Pot
Hi Francesca,
Thank you so much for your wonderful feedback! We’re thrilled to have been part of your special moments.
We're all about making group gifting feel like a breeze, so we're really glad it was smooth sailing for you.
Don’t be a stranger, come see us next time there's something to toast!💛
Warm regards,
Customer Success Team
Lovely to have such great memories
Lovely to have such great memories. Print options could be improved though - so many options there to get into something like a scrapbook format rather than using the standard print page and getting only a couple of messages per page.
22 February 2026
Reply from Collection Pot
Hi Emma,
Thank you so much for your kind words – we absolutely love hearing that Collection Pot has helped create such great memories!
We’re always looking at ways to improve the experience, and suggestions like this genuinely help shape what we build next. Thanks again for taking the time to share both your memories and your thoughts with us – it means a lot to the whole Collection Pot team.
We’d be happy to welcome you back any time you’re celebrating another special occasion.💛
Warm regards,
Customer Success Team
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